Tech Lead (L6)

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as our next Staff engineer (L4), Twilio’s Segment team. About the job As a Staff Engineer on the Twilio Segment Data platform/ pipelines team, you’ll build and scale systems that process several hundred thousands of data points per second. You will lead the development of high-scale ingestion and data processing systems You'll be designing, operating and maintaining complex distributed systems, ensuring reliability, performance, and cost-efficiency while querying petabytes of data for our customer data platform (CDP). Responsibilities In this role, you’ll: * Design and deliver robust, high-scale routing experiences for the Data platform/ pipelines team for Twilio Segment. * Ship features that opt for high availability and throughput with eventual consistency * Collaborate with engineering and product leads, as well as teams across Twilio Segment * Support the reliability and security of the platform * Build and optimize globally available and highly scalable distributed systems * Be able to act as a team Tech Lead as needed * Mentor other engineers on the team in technical architecture and design * Partner with application teams to deliver end to end customer success. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. * Hands-on experience with high-scale messaging/streaming systems (several thousand events/sec) and processing engines ( 1M+ events/sec). * 8+ years of experience writing production-grade code in a modern programming language * Strong theoretical fundamentals and hands-on experience designing and implementing highly available and performant fault-tolerant distributed systems. * Experience programming in one or more of the following: Go, Java, Scala, or similar languages * Well-versed in concurrent programming, along with a solid grasp of Linux systems and networking concepts. * Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS) or Google Cloud Platform (GCP) * Experience in message passing systems (e.g., Kafka, AWS Kinesis) and/or modern stream processing systems (e.g., Spark, Flink). * Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS) * Leverage best-in-class development productivity practices including AI tooling. * Experience shipping services (products) following CI/CD development paradigm. * Deep understanding of architectural patterns of high-scale web applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms) * Ideally domain expertise in the Modern Data stack with experience in developing cloud-based data solution components and architecture covering data ingestion, data processing and data storage * Have a track record of successfully leading teams, large projects, or owned and built an important, complex system end to end, delivered iteratively. * Excellent written and verbal technical communication skills to convey complex technical concepts effectively. Desired: * Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes).  * Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus). * Familiarity with AI/ML technologies. * Experience managing and operating AWS infrastructure * Experience working in a geographically distributed team.  Location  This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Maharashtra, Telangana, Delhi) Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio's next Senior or Staff Applied Software Research Engineer for Emerging Technologies. We are hiring for multiple positions at either a Senior or Staff level. About the job This full stack engineer position is needed to contribute hands-on technical expertise, collaborate on rapid prototyping, and develop innovative solutions as part of Twilio’s incubation team.  As a Senior Applied Software Research Engineer, you’ll build hands-on skills with new technologies, collaborate with passionate engineers, and contribute to delivering solutions that help shape Twilio’s future offerings. This is a growth role, ideal for someone eager to learn and make a measurable difference in a fast-paced, entrepreneurial environment. As a Staff Applied Software Research Engineer, you’ll work closely with cross-functional partners to design and build new product ideas, leveraging modern technologies and your problem-solving abilities. This is a high-impact opportunity for growth and learning, helping Twilio experiment and stay ahead in the evolving tech landscape. Responsibilities In this role, At the Senior level, you’ll: * Develop, test, and deploy code for prototypes and new product features. * Collaborate with team members to solve technical challenges and improve solution design. * Participate in code reviews, documentation, and team knowledge sharing. * Experiment with modern tools, frameworks, and emerging technologies. * Adapt to evolving requirements and provide input on process improvements. In this role, At the Staff level, you’ll: * Design, develop, and implement prototypes and production-ready solutions. * Collaborate with team members to experiment with AI, machine learning, and emerging technologies. * Participate in code reviews and contribute to continuous improvement of engineering best practices. * Communicate progress and technical concepts to stakeholders and peers. * Adapt quickly to feedback and changing requirements in a fast-paced environment. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: At the Senior level: * Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience. * 3+ years of professional software development experience, ideally full stack development. * Proficiency in at least one programming language (such as JavaScript, Python, or Java). * Experience working with front-end (React, Angular) and/or back-end (Node.js, Springboot) technologies. * Understanding of database fundamentals (SQL or NoSQL). * Eagerness to learn, collaborate, and solve problems. * Effective written and verbal communication skills. * Have an agentic coding operating model that is effective at leveraging skills/ MCP/ LLMs to be able to do ai-assisted coding * Ability to deal with ambiguity and solve the problems vs. need constant support to unblock execution At the Staff level: * Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience. * 5+ years of professional full stack software development experience. * Proficiency across modern programming languages such as JavaScript, Python, or Java. * Experience building applications using front-end (React, Angular) and/or back-end (Node.js, Springboot) frameworks. * Solid understanding of database technologies (SQL or NoSQL). * Strong problem-solving skills and a collaborative mindset. * Effective communication skills for technical discussions. * Next-Gen Workflow: Mastery of an agentic coding operating model; highly effective at leveraging advanced dev tools, Model Context Protocol (MCP), and LLMs to drastically accelerate AI-assisted development. * Ability to deal with ambiguity and solve the problems vs. need constant support to unblock execution Desired: At the Senior & Staff level: * * Exposure to AI or machine learning principles or projects. * Knowledge of cloud-based platforms (AWS, Azure) and distributed systems. * Ability to ramp up on new technologies, solution against well defined problems and to be iterative about building. * Passion for innovation and exploring emerging technologies. * Experience working in remote or globally distributed teams. * Contributions to open source or tech community projects. Location  This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi). Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Staff Machine Learning Engineer. ABOUT THE JOB This position is needed to scope, design, and deploy machine learning systems into the real world, the individual will closely partner with Product & Engineering teams to execute the roadmap for Twilio’s AI/ML products and services. You will understand customers need, build data products that works at a global scale and own end-to-end execution of large scale ML solutions.  To thrive in this role, you must have a deep background in ML engineering, and a consistent track record of solving data & machine-learning problems at scale. You are a self-starter, embody a growth attitude, and collaborate effectively across organizations. RESPONSIBILITIES In this role, you’ll: * Build and maintain scalable machine learning solutions in production * Train and validate both deep learning-based and statistical-based models considering use-case, complexity, performance, and robustness * Demonstrate end-to-end understanding of applications and develop a deep understanding of the “why” behind our models & systems * Partner with product managers, tech leads, and stakeholders to analyze business problems, clarify requirements and define the scope of the systems needed * Work closely with data platform teams to build robust scalable batch and realtime data pipelines * Collaborate with software engineers, build tools to enhance productivity and to ship and maintain ML models * Drive high engineering standards on the team through mentoring and knowledge sharing * Uphold engineering best practices around code reviews, automated testing and monitoring QUALIFICATIONS  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! REQUIRED: * 7+ years of applied ML experience with proficiency in Python * Strong background in the foundations of Machine Learning and building blocks of modern Deep Learning * Track record of building, shipping and maintaining Machine Learning models in production in an ambiguous and fast paced environment. * Track record of designing and architecting large scale experiments and analysis to inform product roadmap. * You have a clear understanding of frameworks like - PyTorch, TensorFlow, or Keras, why and how these frameworks do what they do * Familiarity with ML Ops concepts related to testing and maintaining models in production such as testing, retraining, and monitoring. * Demonstrated ability to ramp up, understand, and operate effectively in new application / business domains. * You’ve explored modern data storage, messaging, and processing tools (Kafka, Apache Spark, Hadoop, Presto, DynamoDB etc.) and demonstrated experience designing and coding in big-data components such as DynamoDB or similar * Experience working in an agile team environment with changing priorities * Experience of working on AWS Desired: * Experience with Large Language Models LOCATION This role will be remote, and based in India TRAVEL We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. WHAT WE OFFER Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.