AI Operations Specialist

Harbor is seeking a Legal Knowledge & Research Manager for its Library and Research department. This full-time, fully remote role offers the opportunity to lead client-facing library services while guiding a high-performing team to deliver the exceptional service using innovative legal technology solutions.  The primary schedule is Monday - Friday.  This is a remote position that can be worked from anywhere in the United States. ---------------------------------------------------------------------------------------------------------------------------------- RESPONSIBILITIES:   Team Leadership:    * Supervise and provide guidance to department staff, including training, and conducting performance evaluations.    * Foster a collaborative and inclusive work environment, promoting teamwork and professional development.    * Delegate tasks effectively, ensuring efficient workflow and timely completion of projects  * Manage a full client relationship for one or more research and/or library clients as aligned with skillset and expertise.  Research Leadership & Team Development  * Lead, mentor, and supervise a team of research professionals, providing direction, coaching, and performance feedback.  * Foster a collaborative, client-centered research culture that emphasizes analytical rigor, responsiveness, and continuous professional growth.  * Promote the adoption of best practices in legal research methodology, knowledge synthesis, and information delivery.  * Oversee and guide complex legal, regulatory, and business research and intelligence activities in support of Client attorneys and practice groups.  * Ensure research deliverables are timely, accurate, practice relevant, and aligned with Client priorities and risk tolerance.  Digital Research & Knowledge Enablement  * Guide the organization, access, and governance of digital research resources to support efficient information retrieval and reuse.  * Collaborate with knowledge management, practice innovation, and IT teams to align research tools with attorney workflows.  * Ensure compliance with copyright, licensing, and ethical research standards across all research and intelligence activities.  Emerging Technology & Innovation  * Champion the evaluation, rollout, and adoption of AI powered legal research, analytics, and intelligence tools.  * Partner with IT and business services to assess emerging legal technologies that enhance research quality, speed, and insight generation.  * Stay informed on trends in legal technology, generative and agentic AI, data analytics, and information services, advising Clients on implications and opportunities.  Client Engagement & Outreach  * Lead research outreach initiatives tailored to specific Client practice groups or departments.  * Build strong relationships with attorneys and Client stakeholders to anticipate research needs and proactively deliver value.  * Occasionally deliver direct research findings, competitive intelligence, or market insights to Clients and Client leadership.  Project & Initiative Management  * Lead and contribute to research centric initiatives, such as research workflow optimization, tool implementations, analytics projects, and service enhancements.  * Develop project plans, timelines, and success metrics to ensure alignment with Client goals.  * Communicate project progress, risks, and outcomes clearly to stakeholders.  QUALIFICATIONS:   * Master’s degree in Library and Information Science (MLIS) or equivalent, required.  * Minimum of 5 years of experience providing legal research, competitive intelligence, or knowledge services in a law firm, professional services, or corporate environment.  * Minimum of 3 years of experience managing or leading a research team or function.  * Deep familiarity with legal research platforms such as Westlaw, LexisNexis, Bloomberg Law, and related analytics tools.  * Demonstrated ability to translate complex research into practical, attorney focused insights.  * Experience managing vendor relationships, research budgets, and data driven decision making.  * Familiarity with emerging legal technologies and trends, including generative or agentic AI applications in legal research (experience using or training on these tools preferred).  * Strong project management, organizational, and prioritization skills.  * Excellent communication and interpersonal skills, with the ability to engage credibly with attorneys, clients, and senior stakeholders.  * Analytical mindset with strong problem-solving skills and attention to detail.  About Us: Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem. Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

[https://openly.com/hs-fs/hubfs/2026BPTW_GeneralBadge_FullColor.png?width=400&height=458&name=2026BPTW_GeneralBadge_FullColor.png] WHY OPENLY Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc. THE OPENLY DIFFERENCE We created Openly because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices. * The Price Difference: Using cutting-edge data and technology, we provide you with customizable, competitive prices to protect your most valuable assets. * The Policy Difference: Coverages are truly customizable to meet your individual protection needs, for both standard coverages and optional add-ons. * The Experience Difference: From tailored claims handling to highly responsive customer service, we are focused on making the home insurance purchasing process a better overall experience. WELCOME TO YOUR NEXT ADVENTURE. At Openly, our people are just as important as our product. For us, collaboration, communication, and work-life balance are more than nice-to-haves— they’re the must-haves that make us who we are. We believe a great company is the result of a shared set of values, so we look for these qualities in every candidate we hire.  * Integrity * Empathy * Teamwork * Curiosity * Urgency We've designed our hiring process with you, the candidate, in mind. At every step, you have the chance to present your strengths and learn more about what makes Openly a great place to work. WE'RE COMMITTED TO DIVERSITY, EQUITY, & INCLUSION We embrace individuality and believe diverse teams are winning teams. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. POSITION OVERVIEW The Process Design Specialist plays a pivotal role within our Claims organization—the connective tissue between our frontline adjusting teams and the processes, tools, and vendor partnerships that power them. This is a role for a proactive, critical thinker who thrives at improving workflows, document processes, coordinating projects, and solving operational problems.  This role demands a tech-savvy, process-minded, and self-motivated individual who can thrive in a fast-paced, performance-driven environment. If you’re energized by streamlining processes, solving complex problems, and inspiring the people around you, this role offers endless opportunities to make a tangible impact in a growth-oriented organization. KEY RESPONSIBILITIES * Coordinate, plan, and implement projects by analyzing and understanding project scope and objectives. * Drive multiple simultaneous projects and initiatives to successful, on-time completion. * Liaise and communicate with project stakeholders across the claims organization regarding project details, deliverables, and timelines. * Recognize operational problems by performing root-cause analysis to drive impactful solutions for the organization. * Analyze and evaluate existing process workflows to identify inefficiencies, bottlenecks, and areas requiring improvement, then design and produce updated processes, procedures, and documentation with appropriate guidance and oversight. * Create process maps with little to no assistance and lead process design, improvement, and root-cause analysis working sessions. * Analyze data to identify opportunities and trends, monitor project effectiveness against key performance indicators (KPIs), and generate reports and presentations on process performance. * Motivate, inspire, and influence peers and leaders without being their direct manager, enabling collaboration on new processes and training. WHAT YOU BRING * Property Claims Knowledge — 3-5 years of property claims experience, with in-depth knowledge of the claims process (FNOL, reading a policy, investigation, coverage determination, evaluation, and settlement) sufficient to support adjusting teams. * Analytical Thinking — ability to break down complex concepts into manageable pieces, identify patterns, and identify a path forward. * Great Communication — strong, customer-centric written and oral communication; able to communicate concisely and consistently to a wide range of internal and external stakeholders. * Highly Collaborative — motivates and inspires cross-functionally; able to influence and lead teammates from various backgrounds without direct authority. * Consistent Execution — delivers on deadlines while balancing competing priorities; self-motivated, well-organized, and able to work independently on assigned or leader-directed workloads. * Learning Mindset — willingness to learn different methodologies and problem-solving tools, including root-cause analysis, process mapping, and project management. * Technology-Forward — an early adopter who embraces new technology, processes, and software; proficient in Microsoft and Google, project management, training, and documentation tools, and AI tools; able to train peers on new tools. * Data-Driven Decision-Making — able to analyze quantitative and qualitative data to identify trends, measure performance, and drive decisions at a fast pace. NICE-TO-HAVE CAPABILITIES & SKILLS * Formal Lean Six Sigma certification or equivalent process-improvement credential. * Background in change management or training delivery to enhance user adoption during process or system rollouts. * Experience piloting innovative tools or processes to improve efficiency, particularly in catastrophe claims or systems optimization. * Comfortable facilitating training and/or meetings independently and virtually to a large group. * Ability to see the big picture—understanding how Claims fits into the company’s roadmap and strategic vision—and comfort managing ambiguity and complex tasks with incomplete information. Compensation & Benefits:  Below is the budgeted salary range for this position.  Actual compensation for this position will be determined based on the successful candidate's experience and skills. We are committed to providing a compensation package that not only reflects the responsibilities and requirements of the role, but also the unique expertise that the chosen candidate will bring to our team. Budgeted Salary Range $95,500—$112,500 USD The full salary range shows the min to max salary range for this position.  Actual compensation will be commensurate with experience and qualifications and determined based on various factors including the candidate's qualifications, skills, and experience. Full Salary Range $84,150—$140,250 USD Benefits & Perks * Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it. * Competitive Salary & Equity * Comprehensive Medical, Dental, and Vision Plan Offerings * Life and disability coverage including voluntary options * Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements (Birthing parents may be eligible for additional leave through STD) * 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute. * Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace * Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity. * Be Well Program - Employees receive $50 per month to use towards your overall well-being * Paid Volunteer Service Hours * Referral Program and Reward Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles. In all cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time. U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered. Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.   We strive to provide an exceptional applicant and candidate journey when you engage with us. In an effort to respond to applicants in a timely manner, we leverage AI to organize applications and resumes based on required and applicable skills and experience. To allow our applicants to drive their initial interview experience with us, we may leverage an AI-supported scheduling tool so you can choose when to meet with our team. While AI assists with efficiency, all hiring decisions are made by our team members. Rest assured, your data is protected according to privacy laws and company policies. Contact our recruitment team with any questions about our AI-assisted hiring process.