Lead Data Scientist, Revenue Analytics

About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. WHAT YOU'LL DO: This role will lead the discovery, definition, and delivery of high-impact product features that drive value for our merchants and their customers. As a Product Manager, you will act as the bridge between business goals, technical constraints, and user needs, leading cross-functional teams to ship scalable solutions in a fast-paced startup environment. * Support Product Strategy: Collaborate with leadership to define the product roadmap, prioritizing initiatives that align with Extend’s mission to revolutionize the post-purchase experience. * Own Feature Outcomes: Drive the end-to-end product lifecycle for specific features—from initial discovery and requirement gathering (PRDs) to launch and post-launch optimization. * Collaborative Execution: Partner closely with Engineering, Design, and stakeholders to deliver persona-first, data-driven solutions while navigating technical trade-offs and business goals. * Decide with Data: Leverage user research, product analytics and A/B testing to iterate on features and advocate for the best user outcomes. * Accelerate with AI: Identify opportunities to integrate AI-assisted tools and workflows to enhance the merchant experience and automate internal processes. * Customer Advocacy: Actively engage with internal Customer Success teams to gather feedback, identify pain points, and translate them into actionable product requirements. * Refine the Roadmap: Participate in sprint planning, backlog grooming, and retrospective meetings, providing clear direction and ensuring the team is focused on the highest-priority tasks. WHAT WE'RE LOOKING FOR: * Experience: 4+ years of professional experience in product management, with a track record of shipping successful B2B or consumer-facing software products. * Education: Bachelor’s degree in Business, CS, Engineering, or a related field—or equivalent professional experience showing a strong grasp of product fundamentals. * Core Competency: We need a PM who is an execution powerhouse. You should demonstrate the ability to take complex, ambiguous problems and break them down into clear, executable steps for engineering and design teams. * Analytical Prowess: Strong proficiency in using data to tell a story. You are comfortable writing SQL or using analytics platforms to track KPIs and measure the success of your features. * Communication: A clear and persuasive communicator who can explain the "why" behind product decisions and manage expectations across diverse stakeholder groups. * Technical Literacy: A solid understanding of API integrations, cloud architecture, and modern software development lifecycles to ensure feasible and scalable product handoffs. * Entrepreneurial Mindset: Thrives in a high-growth, fast-paced environment. You are a self-starter who is comfortable wearing multiple hats and taking extreme ownership of your domain. NICE-TO-HAVES: * Fintech or E-commerce Fluency: Prior experience working with payment gateways, checkout flows, or insurance-tech products. * Merchant Experience: Experience building dashboards or tools specifically for SMB or Enterprise retailers. * API Product Management: Background in managing developer-facing products or third-party integrations. Expected Pay Range: $124,000 - $145,000 per year salaried* * The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills, and experience. Life at Extend: * Working with a great team from diverse backgrounds in a collaborative and supportive environment. * Competitive salary based on experience, with full medical and dental & vision benefits. * Stock in an early-stage startup growing quickly. * Generous, flexible paid time off policy. * 401(k) with Financial Guidance from Morgan Stanley. Extend CCPA HR Notice [https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing]

Sales Development Representative Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 1+ year of dedicated experience in an Outbound Sales Development or Business Development Representative role, with a proven track record of successful cold outreach (cold calling, email, LinkedIn). * Demonstrated ability to identify target prospects and key decision-makers within a given territory. * Experience conducting high-volume, consistent outbound activities while maintaining quality and personalization. * Strong verbal and written communication skills, with the ability to articulate value propositions clearly and handle objections effectively. * A results-oriented mindset with a strong drive to meet and exceed targets. * Familiarity with CRM software (preferably Salesforce) and sales engagement tools (e.g., Outreach, SalesLoft). * Ability to work collaboratively with Account Executives and adapt to evolving sales strategies. * Resilience and a positive attitude in the face of challenges, with a strong desire to learn and grow in a sales career. * Fintech, SaaS, or startup experience is a plus, demonstrating an ability to thrive in a fast-paced environment. Bonus Points: * Experience in the payments or SMB market. * Familiarity with sales methodologies. * Proven ability to leverage data to improve prospecting effectiveness. A day in the life and how you’ll make an impact: * Execute Strategic Cold Outreach: Conduct high-volume, targeted outbound activities including cold calls, personalized emails, and LinkedIn outreach to engage prospects who are not yet familiar with Melio. * Prospect & Identify Ideal Customers: Utilize provided lists and conduct independent research to identify SMB businesses that align with our Ideal Customer Profile (ICP) and pinpoint key decision-makers within those organizations. * Qualify & Convert Prospects: Engage prospects in discovery conversations, effectively qualify their needs and pain points, and successfully book introductory meetings for our SMB Account Executives. * Collaborate on Outbound Strategy: Work closely with your assigned Account Executives and Sales leadership to develop, refine, and execute outbound strategies, adjusting tactics based on performance and market feedback. * Optimize Lead Handoff: Ensure a seamless and effective transition of qualified opportunities to Account Executives, providing comprehensive context to maximize conversion rates. * Contribute to Pipeline Growth: Consistently meet and exceed daily, weekly, and monthly activity and meeting-set targets, directly contributing to Melio's revenue pipeline. * Support Go-to-Market Initiatives: From time to time, assist with various initiatives such as event preparation and follow-up, targeted call blitzes, and other revenue-driving projects. * Document & Analyze Performance: Maintain accurate and up-to-date records of all prospecting activities and customer interactions within Salesforce, contributing to a data-driven approach to performance improvement. About the team: As a Sales Development Representative (SDR) at Melio, you will play a critical role in driving our growth by initiating new business conversations with our small to medium-sized and high value businesses. This is a highly impactful outbound-focused position where your expertise in traditional cold outreach will directly contribute to building pipeline and expanding Melio's market presence. You will be responsible for identifying, engaging, and qualifying prospective clients who are focused on optimizing their cash flow and workflow. This role requires a proactive, resilient, and data-driven individual with a proven track record in cold prospecting. You will work closely with Account Executives and Sales leadership to strategize, execute, and refine our outbound approach, ensuring a consistent flow of high-quality meetings. About Melio USA:  * Competitive compensation packages: We strive to make each and every employee feel valued and appreciated. * The annual base salary for this position is $60,000-$63,000 with an additional bonus component. * Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA. * 401K matching: Feel the investment of working at a high-growth company. * Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees. * Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it. * Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week. * Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well! * Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.  Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them. Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page [https://www.lifeatmelio.com/] (or if you’re here already, scroll down and apply now!). This employer participates in E-Verify [https://drive.google.com/file/d/1Hav72jolloAjHVMjwrj4mTymQA7Uw1je/view] and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.