Product Manager II

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.    We’re looking for a strategic, high-performing Enterprise Expansion Account Executive (EAE) to unlock growth within our most valuable customers. This is a chance to shape how the world’s most recognizable companies collaborate, innovate, and transform. As an EAE, you’ll own the strategy and execution across some of Lucid’s largest accounts, driving meaningful impact for our customers while growing deep, lasting partnerships. You’ll have the autonomy to run complex enterprise deals while working alongside an elite team of BDRs, CSMs, and Solutions Engineers who share your drive for excellence. Responsibilities: * Lead growth in your territory: Expand enterprise accounts through a blend of growth, renewals, and strategic new opportunities * Be a trusted advisor: Partner with senior leaders at Fortune 500 companies to understand their goals and help them scale Lucid across the enterprise * Drive complex, high-impact deals: Navigate multi-threaded sales cycles and craft win-win negotiations that elevate customer success * Build powerful relationships: Create champions at all levels of the organization through consultative selling and thought leadership * Coach and collaborate: Mentor your assigned BDR and collaborate across Sales, Customer Success, and Product teams to deliver exceptional value * Stay connected: Travel as needed (1–3 weeks per quarter) to strengthen customer relationships in person Requirements: * 5+ years of sales experience in tech/SaaS (as an Account Executive, Account Manager, or similar role), with a proven record of exceeding quotas * Experience selling complex enterprise software solutions and managing long, multi-stakeholder sales cycles * Strong knowledge of SaaS/cloud applications and their business value * Ability to collaborate across functions and lead cross-team sales efforts * Exceptional communication, presentation, and relationship-building skills * Strength in prospecting, territory planning, and consultative selling Preferred Qualifications: * Advanced skills in Salesforce, Outreach, Gong, and other sales enablement tools * Proven experience utilizing MEDDPICC or similar value-based selling methodology to address complex customer needs in enterprise sales * Passion for SaaS and the future of work #LI-MG1 #LI-Remote

About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. ABOUT THE ROLE: We're looking for an Analytics Engineer to help ensure data integrity across Extend's financial and operational systems. This architecture powers reconciliation, audit readiness, and payment accuracy for the Servicers and Merchants we work with. This is a cross-functional role. You'll partner with Accounting, Operations, Reporting, and Engineering to align internal and external financial data, and build well-documented, reliable pipelines in Snowflake and dbt. It's a hands-on role anchored in SQL and analytics engineering, with real ownership over the reconciliation workflows you support. KEY RESPONSIBILITIES: Data Pipeline Development. You build and maintain data pipelines in Snowflake and dbt to support reliable, auditable reconciliation between internal and external systems. Claim Reimbursement & Contract Sales Ownership. You own and improve the data workflows related to Claim Reimbursement and Contract Sales, ensuring accurate financial tracking and reconciliation with partners. Cross-Functional Partnership. You work closely with Accounting, Engineering, Operations, and Reporting to align and reconcile internal and external financial data, acting as a connective link between technical and non-technical teams. Data Quality & Audit Readiness. You ensure data integrity across systems and support internal and external audits through well-documented, traceable data practices. Integrations & APIs. You use tools like Thunderclient and Postman to interface with production systems, and help enhance integrations with Service Providers and Merchants to improve the timeliness and accuracy of claim expense reporting and payments. Issue Investigation & Process Improvement. You identify, investigate, and fix data quality issues, recommending process improvements to reduce errors and manual intervention, and help extend our data quality standards and operational analytics practices. QUALIFICATIONS: * 2-4 years of experience as an Analytics Engineer, Data Engineer, or in a similar role focused on operational data systems. * Strong SQL skills and hands-on experience with Snowflake and dbt. * Proficiency with API interaction and tools like Thunderclient or Postman. * Familiarity with reconciliation, financial audit preparation, and cross-system data integrity best practices. * Excellent communication skills and a collaborative approach to working across technical and non-technical teams. * Strong problem-solving mindset and the ability to proactively identify and address data inconsistencies. * Experience in a fast-paced startup or cross-functional environment is a plus. * Bonus: experience working with claims, reimbursements, or financial data operations. Expected Pay Range: $138,750 - $161,250 per year salaried* * The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills, and experience. Life at Extend: * Working with a great team from diverse backgrounds in a collaborative and supportive environment. * Competitive salary based on experience, with full medical and dental & vision benefits. * Stock in an early-stage startup growing quickly. * Generous, flexible paid time off policy. * 401(k) with Financial Guidance from Morgan Stanley. Extend CCPA HR Notice [https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing]