Analytics Engineer

About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. WHAT YOU'LL DO: This role will lead the discovery, definition, and delivery of high-impact product features that drive value for our merchants and their customers. As a Product Manager, you will act as the bridge between business goals, technical constraints, and user needs, leading cross-functional teams to ship scalable solutions in a fast-paced startup environment. * Support Product Strategy: Collaborate with leadership to define the product roadmap, prioritizing initiatives that align with Extend’s mission to revolutionize the post-purchase experience. * Own Feature Outcomes: Drive the end-to-end product lifecycle for specific features—from initial discovery and requirement gathering (PRDs) to launch and post-launch optimization. * Collaborative Execution: Partner closely with Engineering, Design, and stakeholders to deliver persona-first, data-driven solutions while navigating technical trade-offs and business goals. * Decide with Data: Leverage user research, product analytics and A/B testing to iterate on features and advocate for the best user outcomes. * Accelerate with AI: Identify opportunities to integrate AI-assisted tools and workflows to enhance the merchant experience and automate internal processes. * Customer Advocacy: Actively engage with internal Customer Success teams to gather feedback, identify pain points, and translate them into actionable product requirements. * Refine the Roadmap: Participate in sprint planning, backlog grooming, and retrospective meetings, providing clear direction and ensuring the team is focused on the highest-priority tasks. WHAT WE'RE LOOKING FOR: * Experience: 4+ years of professional experience in product management, with a track record of shipping successful B2B or consumer-facing software products. * Education: Bachelor’s degree in Business, CS, Engineering, or a related field—or equivalent professional experience showing a strong grasp of product fundamentals. * Core Competency: We need a PM who is an execution powerhouse. You should demonstrate the ability to take complex, ambiguous problems and break them down into clear, executable steps for engineering and design teams. * Analytical Prowess: Strong proficiency in using data to tell a story. You are comfortable writing SQL or using analytics platforms to track KPIs and measure the success of your features. * Communication: A clear and persuasive communicator who can explain the "why" behind product decisions and manage expectations across diverse stakeholder groups. * Technical Literacy: A solid understanding of API integrations, cloud architecture, and modern software development lifecycles to ensure feasible and scalable product handoffs. * Entrepreneurial Mindset: Thrives in a high-growth, fast-paced environment. You are a self-starter who is comfortable wearing multiple hats and taking extreme ownership of your domain. NICE-TO-HAVES: * Fintech or E-commerce Fluency: Prior experience working with payment gateways, checkout flows, or insurance-tech products. * Merchant Experience: Experience building dashboards or tools specifically for SMB or Enterprise retailers. * API Product Management: Background in managing developer-facing products or third-party integrations. Expected Pay Range: $124,000 - $145,000 per year salaried* * The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills, and experience. Life at Extend: * Working with a great team from diverse backgrounds in a collaborative and supportive environment. * Competitive salary based on experience, with full medical and dental & vision benefits. * Stock in an early-stage startup growing quickly. * Generous, flexible paid time off policy. * 401(k) with Financial Guidance from Morgan Stanley. Extend CCPA HR Notice [https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing]

Intradiem is reinventing customer service for everyone by helping organizations connect people, technology, and real-time action to create more agile operations and more human experiences.   Who We Are Intradiem is the leader in Dynamic Workforce Orchestration. We help organizations create service agility by connecting people, technology, and real-time data to improve customer experiences and support employees. We believe automation should empower humans, not replace them.   What We Do Our platform turns real-time insights into real-time action. By orchestrating work across customer service teams, we help organizations break down silos, adapt instantly to changing demand, and operate more efficiently without losing the human touch which is essential to customer service.   How We Work We solve real operational problems alongside our customers. Our approach is practical, collaborative, and focused on outcomes. We listen first, build with purpose, and create technology solutions that work in the real world.   Our Culture We’re proud to be a people-first company. We treat employees with trust, respect, and flexibility because great customer experiences start with supported teams. We move fast, collaborate closely, and believe the best ideas come from empowered people working together.   Our Values We encourage our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:   Servant's Heart—We believe in caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives. Craftsman's Attitude—We believe in taking pride in the work we do and creating solutions that actually solve the problem at hand (and trying again if the first attempt doesn't do the trick). Growth Mindset—We believe that progress comes from curiosity, openness, and perseverance. We welcome feedback, embrace change, and push beyond comfort zones to unlock new potential for ourselves, our teams, and our customers. Enterprise Data Architecture & Execution * Execute Intradiem's enterprise data strategy and roadmap, ensuring data architecture supports AI transformation and advanced analytics capabilities. * Implement and maintain comprehensive data governance frameworks covering data quality, lineage, access controls, privacy, and regulatory compliance requirements. * Support defining enterprise data standards, cataloging, metadata management, and self-service analytics capabilities that democratize data access while maintaining security. * Partner with IT and Legal teams on data privacy frameworks, security architecture, and regulatory compliance. Business Intelligence & Analytics Execution * Support the buildout and maintenance of business intelligence solutions that drive data-driven decision making across all functions with production-grade reliability and monitoring. * Build automated reporting systems and KPI tracking mechanisms with real-time monitoring capabilities. * Collaborate with business stakeholders to translate requirements into technical data solutions and reporting frameworks. * Troubleshoot data quality issues and implement systematic solutions to ensure data integrity and reliability. * Serve as primary point of contact with our data infrastructure partners, managing relationships and technical requirements. AI-Ready Data Infrastructure * Lead and coordinate the transformation of enterprise data architecture to be AI-native, ensuring data is structured, accessible, and optimized, partnering with and enabling the AI Center of Excellence rather than executing in isolation. * Establish API frameworks and data integration patterns that enable real-time AI model access to enterprise data. * Create data sandboxes and experimentation environments for AI use case development and testing. * Build automated data quality monitoring and anomaly detection systems. SharePoint (Intraverse) Platform Ownership * Serve as primary administrator and strategic owner of Intradiem's complete SharePoint environment, including all sites, permissions, workflows, governance structures, and integration with enterprise systems. * Drive platform adoption through training programs, best practices documentation, user enablement initiatives, and content governance policies. * Optimize platform performance, implement security protocols, and ensure disaster recovery capabilities while managing information architecture that scales with organizational growth. Cross-Functional Partnership & Governance * Work closely with IT and Security teams on data architecture, access controls, and compliance monitoring. * Establish data stewardship programs and train business users on data literacy and responsible data usage. * Lead data governance committee and establish policies for data sharing, retention, and lifecycle management. * Conduct all business in accordance with Intradiem's policies and procedures. * Perform all other duties as assigned. Your Background: Technical Leadership * Bachelor's degree required. * 7+ years of experience in data management, business intelligence, or data architecture roles, preferably in SaaS/enterprise software environments. * Strong understanding of data modeling, warehousing concepts, and modern data architecture principles. * Experience with business intelligence tools (Power BI and similar platforms) and partnering with external vendors. * Working knowledge of databases, data integration platforms, and enterprise system connectivity. AI & Data Architecture * Design enterprise AI governance frameworks and evaluate ML/AI platform integrations * Architect modern data pipelines and infrastructure to support AI initiatives * Lead cross-functional AI readiness assessments and capability development SharePoint Administration * Administer SharePoint Online environments, permissions, and business process workflows * Manage SharePoint integrations with Microsoft 365 ecosystem and coordinate updates * Provide SharePoint training, support, and governance, as needed, to users and site administrators Leadership & Communication * Proven ability to translate complex technical concepts into business value and executive-level communications. * Experience leading cross-functional data initiatives and driving organizational change around a data-driven culture. * Strong project management skills with the ability to balance strategic vision with hands-on execution when needed. Work Authorization:   Candidates must have the legal right to work in the country where the role is based at the time of application. Verification of identity and employment eligibility will be required during onboarding. Intradiem is an equal-opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.