
Twilio · Remote - US
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands ...
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions
to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location,
you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the
world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your
hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real
Twilions!
.
Join the team as Twilio’s next Staff Product Designer (Channels UX).
At Twilio, we are shaping the future of communications, empowering millions of developers and hundreds of thousands of businesses
globally to build personalized customer experiences. We are looking for visionary, highly strategic Staff Product Designers (L4)
to join our Channels UX team. In this role, you will serve as a foundational systems thinker and design leader overseeing Twilio's
core communication products (including Voice, Email, and SendGrid infrastructure).12
Rather than focusing on a single silo, you will help us treat channels agnostically to design cohesive, multi-channel journeys
inside Twilio's modern One Console ecosystem. You will own information architecture, naming frameworks, complex API
configurations, and developer workflows that establish long-term trust and usability for builders worldwide. This is a phenomenal
opportunity to act as a principal design stakeholder, shaping high-growth product areas from their foundational stages while
leveraging the scale of a world-class communication platform.12
long-term design architecture for Twilio’s core communications platforms and primitives.12
build unified, channel-agnostic configuration and observability narratives inside One Console.12
APIs, SDK integrations, distributed data layers, and real-time streaming architectures) into clean, developer-friendly mental
models.12
Architects to build shared roadmaps, negotiate technical constraints, and ensure high-fidelity design execution.12
designers, build reusable design frameworks, and drive structural change within a scaling UX organization.12
logs, and real-time diagnostic dashboards that track performance and deliverability metrics.12
infrastructure, or complex B2B/SaaS platforms.12
complex data architectures, and an ability to unify fragmented platform experiences.2
level) to navigate organizational complexity, align cross-product touchpoints, and shape multi-year product roadmaps.12
capable of building clear frameworks out of abstract constraints.12
design speed, quality, and overall impact.12
consoles).12
dashboards, or live diagnostics charts.12
WebRTC), or email delivery infrastructure and transactional communication protocols.12
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be
required to travel occasionally to participate in project, customer, partner or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave,
healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates
hired in those locations only.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for
the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental
leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills,
experience, and geographic location.
Application deadline information (required for ALL US jobs)
Applications for this role are intended to be accepted until 6/20/2026, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out
colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in
their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this
role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex
(including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender
identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information,
political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with
criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction
records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the
California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
ABOUT EUPHORIC Euphoric builds AI-first employee benefits administration software for the world's largest and most prestigious employers. We spun out of Peppy Health — a fast-growing, Series B digital health company serving major global employers — in May 2025 to tackle what we believe is the biggest untouched opportunity in enterprise software. Global employers spend $3–5 trillion on benefits every year. It's their second-largest cost after payroll — yet the entire category is still running on legacy systems and outdated assumptions. AI-first startups have almost completely overlooked it, and incumbents, constrained by decades-old tech stacks, simply can't move fast enough. This isn't just a gigantic market, it's genuine tech for good. Smarter administration, deeper insight into what employees actually need, and clearer communication have the power to directly improve the everyday lives, wellbeing, and financial security of millions of people worldwide. We're a sharp, high-velocity team obsessed with building category-defining technology and partnering with exceptional people who want their work to truly matter. We closed significant seed rounds in October 2025 & May 2026 and are building from a position of strength with a long cash runway. We've already secured contracts with several of the world's largest enterprises and are now preparing for rapid expansion as we scale the platform globally. ABOUT GAP & NAVIGATOR GAP and Navigator are the two products that power Euphoric, and they’re two halves of one experience. GAP is where benefits teams at global companies run their benefits: the single source of truth for every benefit, in every country. Navigator is where their employees actually discover and use those benefits, branded for each client. The platform has scale and momentum. Real clients, real revenue, and plenty still to do on both sides. You’ll inherit decisions and legacy while pushing both products forward at pace. ABOUT THE ROLE You’ll be Euphoric’s sole product designer initially, covering both products. There’s no separate “GAP designer” or “Navigator designer”. Administrators live in GAP, employees live in Navigator, the data flows between them, and you need to think in both directions at once. You’ll own the experience vision across both products, frame the hardest problems, and ship opinionated design from discovery to production. You’ll partner with product, engineering, and leadership as peers, and still be in Figma yourself most days. You need to be exceptional at both halves of product design. Visual craft (typography, colour, layout, hierarchy, motion) at the level of a strong brand or art director. Product design fundamentals (flows, IA, interaction, systems thinking) at the level of a lead designer at a top tier product company. One without the other doesn’t work. The profile that thrives here: agency, studio, or exceptional product background. Somewhere craft, pace, and breadth all had to coexist. You will need to be extremely comfortable managing ambiguity, a lack of formal structure and a flat hierarchy. You’ll encounter many people with strong opinions, but you will always be the ultimate owner of product design. WHAT YOU’LL DO: * Own design across GAP and Navigator, from discovery through to delivery. * Set an exceptionally high bar on visual craft. Typography, colour, layout, hierarchy, motion. * Set the same bar on product design fundamentals. Flows, IA, interaction, systems thinking. * Design for both audiences. Every decision needs to work for the benefits teams running GAP and the employees living in Navigator at the same time. * Shape strategy with product and engineering. Roadmap, opportunities, problems worth solving. * Run discovery. Journeys, hypotheses, research. * Prototype heavily, including with AI tools. You’ll set the example for how the rest of the team works in time. * Evolve Euphoric’s design system, principles, and ways of working as the products grow. * Communicate decisions clearly. Bring stakeholders with you on rationale and evidence. SKILLS & EXPERIENCE * Experience working in B2B Enterprise products. You have a proven track record of designing and scaling complex, data-heavy B2B Enterprise platforms. You excel at managing intricate product areas like client configuration and dynamic tables, balancing business requirements with user-centric design to deliver high-impact solutions. * Exceptional at both halves of product design. Visual craft (typography, colour, layout, hierarchy, motion) and product fundamentals (flows, IA, interaction, systems thinking). You notice the 4px misalignment, and you also know why the user dropped off at step 3. * You’ve designed for products where multiple audiences matter equally. You think naturally about balancing them, not just optimising for one. * 8+ years in product design with a portfolio of shipped work in complex, cross-functional environments. Your portfolio should look as good as it works. * Comfortable with complexity. You navigate complex systems and high-growth environments without getting bogged down, knowing how to prioritize impact while building for the future. * Self-sufficient by default. You can take a vague brief and a Slack thread and turn it into a shipped experience without needing the path cleared. * Built for remote. We’re a fully remote company. You work in the open, over-communicate by instinct, and don’t need a studio around you to keep your bar high. * Comfortable building with AI yourself. Prototyping is a core part of how you work. * Curious about where AI is going. You think about new patterns, not retrofitted versions of old ones. * Strong product thinking. You connect design decisions to user needs, business outcomes, and commercial reality. * Comfortable making decisions when the data is incomplete. * Able to move between strategic conversations with leadership and detailed production work with engineers, often in the same day. * Strong communicator. You earn influence through evidence and outcomes. * Thrive in a demanding, fast-paced environment. You are super-flexible and can adapt quickly to changing priorities, maintaining high standards under pressure. WHERE WE ARE, HONESTLY Three things worth saying clearly, so you can decide if this is the right role for you. * Design at Euphoric is still maturing as a discipline, and this role is a meaningful part of how it evolves. You’ll join a team that ships, and you’ll help define what design becomes here next. It’s a real opportunity, not a finished story. * Breadth is part of the job. Digital product is the priority, and where most of your time will go. We’re not yet large enough to specialise narrowly, so you’ll sometimes apply your craft to adjacent surfaces – client-branded experiences, decks, marketing moments. The right person finds this energising; the wrong person finds it frustrating. * Euphoric is a demanding, fast-paced environment. You’ll need to be super-flexible and able to pivot quickly as priorities shift, maintaining high standards even when things are moving fast. If this sounds like the kind of challenge you’ve been waiting for, let's talk. WHAT YOU’LL GET: * Salary between £110k-£140k * Meaningful early-stage equity * Remote-first setup with access to optional shared work space passes, so you can be based anywhere in the UK * Apple MacBook and unlimited access to AI tooling of your choice. * Private healthcare via Vitality. * 3% matched pension contribution. * 25 days holiday per year, plus bank holidays. * Regular R&D team off-sites - recent trips include Gdansk, Porto, Madrid, and Lisbon.
ÜBER FONIO Wir bauen KI-Telefonassistenten für kleine und mittelständische Unternehmen – damit keiner ihrer Anrufe mehr verloren geht und sie sich auf das Wesentliche konzentrieren können. Unsere KI beantwortet jeden Anruf automatisch. Aber Voice ist erst der Anfang. Unsere Vision ist es, das erste vollautomatisierte CRM-System der Welt zu entwickeln. 8.000+ Kunden. >€5M ARR. ~30% monatliches Wachstum. Ziel bis EOY: €30M. Wir leben Ownership. Du bist für deine Projekte und Aufgaben end-to-end verantwortlich. Keine Politik, wenige Meetings, direktes Feedback. Bei fonio wirst du gemeinsam mit den smartesten und ambitioniertesten Menschen weit und breit bauen. Bewirb dich jetzt und werde Teil einer der krassesten Wachstumsstorys Europas! DEINE ROLLE Als Lead Product Designer übernimmst du die Verantwortung für unser gesamtes Design, Branding und Team. Du gestaltest nicht nur Interfaces, sondern prägst aktiv, wie sich fonio für tausende Unternehmen europaweit anfühlt – vom ersten Touchpoint auf der Website über das Produkt bis hin zu jedem Detail der Brand. Du bist Senior IC mit Lead-Ambition: aber zu 100% Hands-On Design. DEINE AUFGABEN * Hands-On Product Design, Kundeninterviews & Branding (50% deiner Zeit) * Ownership von 3 Produktbereichen im Sparring mit Product Engineering * Ownership der Brand im Sparring mit unserem Staff Designer * Leadership des Design Teams – Website, Branding & Product Design (50% deiner Zeit) * Enge Zusammenarbeit mit Engineering & Founders – kurze Wege, schnelle Entscheidungen * Kundenverständnis aufbauen: du sprichst regelmäßig mit echten Kunden (Handwerker, Ärzte, Kanzleien) und übersetzt Insights in Design-Entscheidungen * Den Design-Standard für fonio setzen – über Produkt, Web und Brand hinweg DAS BRINGST DU MIT * Neben all den Basics (Figma, Kundeninterviews) viel Produkt- & Analytics-Erfahrung – du designst nicht aus dem Bauch, sondern misst, was funktioniert * Senior IC mit Lead-Ambition: du hast schon Designer:innen geführt oder brennst darauf, es zu tun – ohne dabei den Craft zu verlieren * Pragmatismus: starkes Gespür dafür, viel Funktionalität einfach darzustellen – du löst Komplexität, nicht designst sie sichtbar * Erfahrung mit Design Systems und der Skalierung von Design über mehrere Produktbereiche hinweg * AI-first Mindset: du nutzt moderne AI-Tools (Cursor, v0, Claude, etc.), um 10x schneller von Idee zu Prototyp zu kommen * Deutsch als Muttersprache (DACH ist derzeit unser wichtigster Markt) + gutes Englisch fürs internationale Team DAS ERWARTET DICH * Volle Ownership über Design, Branding und das Design Team – du baust es auf, du entscheidest * Sofortiger Impact – jedes Pixel, das du shipst, landet bei tausenden Kunden * 100% Focus Time – keine regulären Meetings * Extremer Speed – wir shippen täglich * Tausende begeisterte Kunden, die das Produkt mit uns weiterentwickeln * Sehr viel kreativer Gestaltungsspielraum & Ownership DAS BIETEN WIR DIR * 80.000–150.000 € Brutto-Jahresgehalt (abhängig von Erfahrung) + Equity * 100% Remote: Falls du aber Lust auf Office hast, haben wir eines der coolsten Offices im 7. Bezirk in Wien (Lunch & Dinner included) * Unlimited Budget, wenn der ROI stimmt * Top-Equipment & Zugang zu den neuesten AI-Tools * Tooling-Budget – kauf was du brauchst, ohne bürokratischen Beschaffungsprozess * Direkte Zusammenarbeit mit den Gründern und einem starken Team BEWERBUNGSPROZESS 1. 15 min Kennenlernen 2. 30 min Deep Dive mit CTO & Co-Founder Matthias 3. 90 min Technical Interview mit Case Study 4. 20 min Culture Fit mit den Gründern
🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ ---------------------------------------------------------------------------------------------------------------------------------- 📍London (Hybrid) / UK Remote | 💰 £90,000 - £110,000 + Incentive Awards tied to your performance + Benefits ⭐Our Design team We’re a team of 115+ designers, researchers, and brand experts led by Chief Design Officer Vuokko Aro. We’re on a mission to make money work for everyone. Product Design makes up almost half of our design disciplines, working in tight-knit squads alongside research, product, and engineering to solve real customer problems at scale. We design for the "magic moments" We’ve built a bank that feels human, not just functional. Our product is our personality. We blend research, empathy, and craft to turn everyday interactions into memorable experiences. Right now, we’re growing fast and looking for passionate designers to shape Monzo’s future and there’s a huge opportunity to make your mark. Applying to this role, you’ll be in a standard hiring process for a Lead Product Designer, and we’ll find the perfect team for you along the way. 🔑You’ll play a key role by... * Tackling the most complex and ambiguous design challenges, turning complexity into elegant, scalable solutions that empower teams and improve the customer experience. * Defining and delivering large-scale projects that connect initiatives across the business, using design methods to align strategies and drive impactful outcomes. * Leading the creation of compelling product visions, principles, and direction that inspire teams to build toward a shared future. * Using AI to level-up parts of your design workflow. Whether that’s ideation, analysis, prototyping or shipping production code to our app. * Raising the bar for visual execution, considering motion, interaction, and mental model clarity to deliver delightful and practical solutions. * Positively influencing our design system, tooling, and processes to improve how we create design at scale. * Driving improvements across the business by connecting your work to wider goals and leveraging cross-functional collaboration. * Acting as a role model in Design, sharing your work broadly, mentoring others, and contributing to the growth and success of the Design team. 🤩 We’d love to hear from you if… * You have a proven track record of delivering impactful, customer-centric native-app designs that solve complex problems and drive commercial outcomes. * You’re skilled at leading research, defining product visions, and aligning teams around a shared strategy. * You excel at creating modular, scalable solutions and have a strong grasp of how to use design artefacts to communicate insights effectively. * You’re a natural collaborator who can navigate multi-squad projects, align leadership, and drive clarity in ambiguous situations. * You’re passionate about improving design systems, processes, and ways of working to help teams deliver better outcomes at scale. * You’re a role model who actively contributes to the growth of the Design team through hiring, mentoring, and fostering a positive culture. * You’re excited about Monzo’s mission to make money work for everyone and are ready to make a significant impact on our customers and business. 🙌What’s in it for you 💰 £90,000 - £110,000 + Incentive Awards tied to your performance ✈️ We’ll help you relocate to the UK. ✅ We can sponsor your visa. 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! 🌈 The application journey has 3 key steps * 30-minute call with our Recruiter, Tom * 1-hour craft interview where you’ll present a single case study to 2 members of our Design team * 2 x 45-minute interviews covering Teamwork and Impact This process should take around 4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-TR1 #LI-Remote ---------------------------------------------------------------------------------------------------------------------------------- Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊