Lead Internal Communications Manager

Lead Internal Communications Manager

Thumbtack

THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ABOUT THE EMPLOYEE COMMUNICATIONS TEAM We shape how it feels to work at Thumbtack. The Employee Communications team sits at the intersection of culture, communication, and brand. We translate Thumbtack's mission and strategy into meaningful moments for employees and candidates alike. By bringing together internal communications and employer brand storytelling, we ensure our values are not just articulated, but experienced. From leadership messaging and key company moments to recruitment marketing campaigns, we create a cohesive narrative that resonates from a candidate's first interaction through every stage of the employee experience, reinforcing who we are and what we stand for along the way.   ABOUT THE ROLE As Lead Internal Communications Manager, you'll serve as a senior strategist and thought leader on internal communications. You'll own the development and execution of high-impact strategies that span internal communications, employer brand, and executive messaging, driving alignment across the organization and shaping how Thumbtack's story is told. This is a high-visibility role that requires both strategic vision and hands-on execution. You'll independently lead multi-year communications initiatives, manage complex stakeholder relationships end-to-end, and serve as a trusted partner to senior leaders and cross-functional teams, influencing decisions at the highest levels of the organization.   WHAT YOU’LL DO * Develop and execute global internal communications strategies that connect business priorities to clear, consistent messaging across teams and audiences. * Drive long-term, high-impact communications initiatives from strategy through execution, establishing communications frameworks and best practices that improve consistency, effectiveness, and organizational alignment. * Advise senior leaders on communications strategy, shaping executive messaging and employee narratives through high-stakes, high-visibility, and sensitive business moments. * Establish success metrics for communications programs, evaluate effectiveness, and use insights to continuously improve communications strategy and employee engagement. * Shape executive and enterprise communications, including all-hands presentations, AMA materials, leadership updates, and company announcements, ensuring every communication aligns with business priorities, audience needs, and Thumbtack's narrative. * Influence cross-functional partners at all levels, driving strategic alignment and advancing key initiatives in partnership with leaders across Brand & Communications, Marketing, People, Engineering, Product, and other business functions. * Leverage AI to accelerate research, drafting, synthesis, and iteration while applying exceptional editorial judgment to ensure quality, accuracy, and audience fit.   IN ORDER TO BE SUCCESSFUL, YOU MUST BRING * 8+ years of experience in internal or executive communications. * A proven track record of independently leading enterprise communications strategies that shape business priorities, influence executive stakeholders, and drive measurable organizational impact. * Success leading communications for company-wide moments such as all-hands meetings, AMAs, executive announcements, reorganizations, and culture initiatives. * Exceptional written and verbal communication skills, with the ability to translate complex business topics into clear, compelling narratives that inform, inspire, and align diverse audiences. * Strong executive presence with a demonstrated ability to advise senior leaders on messaging, narrative development, organizational change, and employee communications strategy. * Ability to establish scalable communications programs, operating models, and best practices, using data-driven insights and measurement to continuously improve effectiveness, team performance, and organizational impact. * Exceptional editorial judgment, including the ability to thoughtfully integrate AI into communications workflows while maintaining accountability for every final deliverable.   EXPECTED SALARY RANGES * For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $187,000 - $242,000. * For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $168,300 - $217,800. * For candidates living in all other US locations, the expected salary range for this role is currently $159,000 - $205,700. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Lead, Community Support

Kickstarter

Kickstarter is the leading crowdfunding platform for creative projects across film, games, music, art, design, and technology. Since our founding in 2009, our mission to help bring creative projects to life has been powered by the people behind the work. Together, we’ve helped creators around the world launch creative projects that have generated billions of dollars in pledges. That same commitment extends inward. Rooted in shared values, Kickstarter invests in the growth and success of our team, treating employees as whole people and empowering them with the autonomy and space to participate in decisions that shape their work and our company. The Lead, Community Support, is a senior individual contributor on our Community Support (CS) team reporting to the Senior Manager, Community Support. You are a recognized expert on our platform, policies, and tooling. You will own and drive the high-impact initiatives that move our team forward — leading projects within CS, partnering cross-functionally, and managing relationships with external vendors. You’ll own the ongoing improvement of the core tools our team relies on, ensuring they evolve to meet the needs of our teammates and our community. You’ll also stay close to the realities of our users by working a meaningful portion of tickets each week — keeping your judgment sharp and grounding every improvement in real user problems. While this role does not directly manage people, you will set the bar for execution and lead by example, raising the performance of those around you through expertise, coaching, and influence. Our Community Support team includes members working in the US, UK and in Singapore, so this role will require a schedule that accommodates a significant overlap with all of these regions weekly.  There is some flexibility in how this schedule will look when finalized depending on availability, but sample schedules are included below for clarity: US-based Lead* Option 1: Mon/Tues 5am - 1pm EST, Weds/Thurs 9am - 5pm EST Option 2: Mon - Thurs 6am - 2pm EST *Eastern timezones preferred given wider overlap with UK/Singapore; each sample schedule above provides for 4hrs/week overlap with Singapore, and a range of overlap with UK/US timezones UK-based Lead: Mon - Thurs 9am - 5pm GMT The salary for this role in the United States is $117,014 USD.  IN THIS ROLE, YOU WILL: * Lead high-impact initiatives and projects within the CS team, across partner teams (Product, Engineering, Trust & Safety, Brand, Outreach, Marketing), and with external vendors; driving each from problem identification through shipped, measurable outcome. * Own the ongoing improvement of our core Support tooling including Intercom / Fin and adjacent systems, partnering with new vendors and internal stakeholders to evaluate features, lead implementation, and measure impact on team efficiency and community experience. * Manage relationships with existing vendors and outsourced partners as it relates to your owned initiatives, holding them accountable to our standards and timelines. * Stay grounded in the daily reality of our community by triaging and working a regular cadence of support tickets, using that direct exposure to surface emerging issues, validate improvements, and inform your project work. * Use data and trends to identify root causes, prioritize high-leverage opportunities, and design measurable improvements to processes, tools, and content, ultimately generating data-informed recommendations for stakeholders on improving efficiency, quality, and community experience. * Translate strategic goals into concrete CS and cross-functional project plans; align stakeholders, set milestones, and track progress to delivery. * Raise the bar for execution across the team — model high-quality work on complex, ambiguous, or sensitive cases, and coach peers on troubleshooting, workflow, and communication to reduce complications and improve consistency.  * Work with Senior Manager and Senior Support Specialists to design and maintain quality checks, peer review norms, and team documentation that uphold our quality standards under volume and ambiguity. * Serve as a subject matter expert for partner teams on CS workflows, tooling capabilities, and the user impact of cross-functional decisions. * Contribute to a community-first culture, ensuring that mission and business goals stay in balance in every initiative you lead. ABOUT YOU * 8+ years of related experience in community, customer, or user support with deep expertise across the full range of CS functions. * Demonstrated track record of leading complex, cross-functional projects end-to-end and delivering measurable improvements to team performance or user experience. * Hands-on experience owning or substantially improving customer support tooling (e.g., Intercom, Zendesk, Fin or other AI/automation tooling, help desk and knowledge base systems). * Strong analytical skills: demonstrated familiarity with using ticket data, quality signals, and operational metrics to identify root causes and prioritize work. * Subject matter expertise across all key CS functions: credibility to coach peers and the willingness to stay close to ticket work. * Experience working effectively with external vendors and partners, including holding them accountable to shared standards. * Excellent written communication and a positive, solutions-oriented approach to even the most difficult user issues. * A collaborative, team-first mindset: you raise the bar for those around you through example, mentorship, and generous knowledge sharing rather than authority. WHAT YOU'LL ENJOY * A fully remote workforce with plenty of opportunities to get to know your colleagues * 100% employer-paid health plan offerings * 16 paid vacation days, 10 sick days, and a company-wide winter break between Christmas and New Year’s * 25 volunteer hours each year to give back to your community * 16 weeks of parental leave plus fertility/family planning resources * Annual stipends including a Remote Working & Wellness Stipend of $3,000 USD (prorated) each calendar year for expenses related to remote working, wellness, health, and fitness and a $500 Role Development Stipend * Kickstarter currently operates with a 4-day workweek, a model that aligns with our belief in a healthy work-life balance and gives staff the space to be more than their work Incredibly talented and inspiring colleagues who know how to blend their creative endeavors into their work You can read more about our benefits and working at Kickstarter at our Jobs page: https://jobs.kickstarter.com/ Our Fully Virtual Team We’re currently able to support employees based in the following US locations: CA, CO, CT, GA, IL, MA, MD, NC, NJ, NY, OR, SC, VA, VT, and WA. We're also able to support employees in the United Kingdom. If you live in—or are willing to move to—any of these locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description. Kickstarter is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity, and we are committed to an inclusive work environment. Reminder to applicants: Authentic communications from Kickstarter will always originate from official Kickstarter email domains (@kickstarter.com). Exercise caution and verify the legitimacy of anyone who claims to be representing Kickstarter on other platforms. Please reach out to Kickstarter’s Help Center to report potentially fraudulent contact here: https://help.kickstarter.com/hc/en-us/requests/new

M&A Manager (f/m/x)

IONITY

YOUR MISSION About IONITY  IONITY is building the backbone of electric mobility in Europe.  Founded by leading automotive manufacturers, we operate Europe’s largest high-power charging network across 24 countries, enabling seamless long-distance travel for EV drivers. With thousands of charging points already in operation and significant expansion ahead, IONITY is evolving beyond charging infrastructure into a broader mobility, energy and digital platform.  As EV adoption accelerates, new opportunities emerge at the intersection of mobility, energy markets, technology and customer experience. We are uniquely positioned to shape how people, vehicles and energy systems interact across Europe.  This is where you come in.    About the Role  As M&A Manager, you are at the heart of IONITY’s inorganic growth agenda - identifying, evaluating and executing transactions that expand our network, capabilities and market position across Europe.  Reporting to the Director Strategy & Innovation, you will work closely with senior leadership, shareholders and external advisors as well as internally with another Business Developer as well as the Business & Market Intelligence Team to identify, originate, and execute M&A opportunities - from initial target screening through to signing, closing and integration handover.  This role combines deep financial and analytical rigor with strong project management and stakeholder skills. You will run complex, multi-workstream transactions in a fast-moving environment, working at the interface of finance, strategy, legal and operations.  You will work on some of the most strategically significant transactions shaping the future of EV charging infrastructure in Europe.    Key Responsibilities  Deal Origination & Target Identification  * Proactively identify and screen M&A targets aligned with IONITY’s strategic growth agenda, including charging network acquisitions, technology bolt-ons, and other adjacent industries across Europe. * Build and maintain a structured pipeline of opportunities; develop and present investment theses and initial assessments to senior leadership. * Track competitive landscape and market developments to identify inorganic opportunities before they come to market. Transaction Execution  * Lead and manage all work-streams of live transactions: financial modeling and valuation, due diligence coordination, SPA negotiation, and shareholder approval processes. * Build robust business cases and financial models, including DCF valuations, scenario analyses, earn-out mechanics and IRR / return analysis for investment committee, bank and shareholder approval. * Coordinate external advisors (legal, financial, technical, tax, etc.) and manage data room processes, due diligence findings and issue resolution. * Prepare and present transaction documentation, including investment memoranda, Q&A materials and update communications Stakeholder Management & Integration  * Act as the key internal coordinator across Finance, Legal, Operations and People & Culture for all transaction-related work-streams. * Manage shareholders and lender communication, and financing processes associated with acquisitions, including consent processes, covenant negotiations and drawdown coordination. Post-Acquisition & Portfolio Management  * Support integration planning and handover to operational teams post-closing, including tracking of key milestones, earn-out conditions and post-merger value capture. * Maintain M&A knowledge base, lessons learned and transaction documentation for institutional memory and future deal reference. YOUR PROFILE * 7+ years of relevant experience in M&A, investment banking, private equity, corporate development or strategy consulting, with direct transaction execution experience. * Strong financial modeling skills: confident building DCF models, LBO / return analyses, earn-outstructuresand scenario analyses from scratch. * Hands-on experience managing due diligence processes, coordinating multi-disciplinaryworkstreamsand working with external legal and financial advisors. * Experience in, or strong affinity for, the energy, mobility,infrastructureor technology sectors. * Excellent communicator with the ability to prepare clear, concise investment materials for senior executives and shareholders. * Highly organized self-starter who can manage multiple workstreams simultaneously in a fast-paced, deadline-driven environment. * Team player with strong interpersonal skills; comfortable working across functions, senioritylevelsand national cultures. * Fluent in English; German is a plus