Customer Service Representative

Customer Service Representative

Husqvarna AB

Customer Service Representative – Husqvarna Construction Are you a service-minded and detail-oriented professional who enjoys working closely with customers, sales teams and internal stakeholders? At Husqvarna Construction, we are looking for a Customer Service Representative to join our Customer Care team and help deliver an excellent customer experience while ensuring smooth order and delivery processes. What We Offer At Husqvarna Construction, we believe that great results are achieved when people collaborate, share knowledge and support one another. You will join a close-knit Customer Care team consisting of colleagues across Sweden and Finland, working together to support customers and the sales organization. You will have the opportunity to develop broad expertise across customer service, logistics, systems and business processes while working in a collaborative environment that encourages learning, ownership and continuous improvement. About the Role As a Customer Service Representative, you are a key contributor to our daily business operations. You will serve as an important link between customers, sales teams, logistics partners and internal stakeholders, ensuring that customer inquiries, orders and deliveries are handled efficiently and with high quality. You will take ownership of customer cases from start to finish, proactively communicate updates, and help ensure a smooth customer experience throughout the entire process. Key Responsibilities Handle incoming customer inquiries via phone and email. Register, process and follow up customer orders. Provide information regarding pricing, availability and delivery times. Support the sales organization with order management, inventory status and customer-related matters. Manage returns, credits and customer follow-up activities. Coordinate deliveries, shipments and transportation solutions. Work with ERP and business systems to ensure accurate information and efficient processes. Collaborate closely with colleagues, internal stakeholders and external partners. Contribute to process improvements and share knowledge within the team. Support occasional projects, trade fairs and marketing-related activities. Who You Are We are looking for someone who enjoys helping others and takes pride in delivering excellent service. You are organized, accountable and motivated by solving problems while maintaining a high level of quality. You are curious and eager to learn, particularly when it comes to systems, products and technical information. You collaborate well with others, communicate clearly and contribute positively to the team environment. Qualifications Previous experience in customer service, order administration, or a similar customer-facing role – or a strong motivation to develop within customer support. Strong administrative and organizational skills. Ability to work efficiently across multiple systems and processes. Good technical aptitude and interest in learning technical products and documentation. Experience with ERP systems is beneficial but not required. Professional proficiency in Swedish and English, both written and spoken. Ability to work independently while being a collaborative team player. Location Jönköping How We Work We believe the best ideas happen when we're connected. We spend most of our time together in the office, creating space for collaboration, creativity, and fast decision-making. This is consistent across all our global offices and helps us maintain a strong culture, support learning and development, and ensure everyone has access to the people and resources they need to thrive. Development At Husqvarna Construction we strive to have a work environment that is inclusive and diverse, where we believe that our differences are our strengths. Our winning culture is important to us, which is why we go by the beliefs: We’re Bold, We’re Dedicated and We Care The Application Apply as soon as possible, as we apply ongoing selection. Please note that applications are not accepted via email due to GDPR regulations. For questions regarding the position, please contact Hiring Manager Sofia Runn, Customer Care Manager at Sofia.Runn@husqvarnagroup.com For questions regarding the recruitment process, please contact Recruiter Katarina Engberg at katarina.engberg@husqvarnagroup.com About Husqvarna Construction Division For more than 325 years we have driven innovation and technology development exceeding end-customers’ expectations. Husqvarna Construction, a division of the Husqvarna Group, is a world leader in machinery and diamond tools for the construction and stone industries. The foundation is built on product and technology leadership ensured by high investment levels in user-focused product development to offer professional end-users the most effective and efficient solutions. Products and services are distributed globally on all relevant sales channels. Please read more at https://www.husqvarnaconstruction.com/int/

Customer Service representative

Signode Sweden AB

Vill du arbeta i en roll där du kombinerar kundkontakt, administration och samordning? Vi söker nu en strukturerad och serviceinriktad Customer Service Representative som vill bidra till en smidig och effektiv orderprocess och en förstklassig kundupplevelse. Dina huvudsakliga arbetsuppgifter Registrera och administrera order med hög noggrannhet Hantera kundförfrågningar, synpunkter och reklamationer professionellt och lösningsorienterat Följa upp orderstatus och proaktivt hantera eventuella avvikelser Samordna med interna team för att säkerställa leveranser i tid Prioritera och planera ditt arbete på ett effektivt sätt Skapa och underhålla artikeldata samt bidra till god produktkunskap Säkerställa korrekt och uppdaterad masterdata för kunder Uppdatera och underhålla prislistor samt hantera fakturering Din profil Strukturerad och noggrann med god organisationsförmåga Serviceinriktad och har en stark kommunikativ förmåga Proaktiv och lösningsorienterad Van att arbeta i flera system, gärna D365 Bekväm i en roll med många kontaktytor Lagspelare som bidrar till en god teamkänsla Behärskar engelska i tal och skrift Vi kommer hålla ansökningstiden öppen hela sommaren.

Customer Service Representative

Unknown Employer

Description SKYSERVICE BUSINESS AVIATION Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you. Get to know us: https://www.skyservice.com/ YOUR FUTURE AT SKYSERVICE: Here at Skyservice, we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our clients. We focus on excellence and are committed to support and develop our teams! SUMMARY OF RESPONSIBILITIES: Provide high standards of service to customers in accordance with the Skyservice philosophy, ensure efficient and courteous arrivals and departures of customers; Communicate via ground/air Unicoms and radios; Maintain clear and concise communications between linecrew and concierge; ensure proper coordination with the courtesy van drivers; Maintain, monitor, and update the system and advise Line Service Crew accordingly; Remain vigilant with security protocols and situational awareness; Ensure communication and coordination between customers, line service, and staff; Coordinate fueling, catering, car rental, hotel booking and reservations; Answer the general number phone lines and forward the calls to the appropriate person; Ensure that all areas of the FBO are clean at all times; Ensure coffee, condiments, and snacks are restocked regularly; T ake customer and flight crew orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts; Any other duties as assigned. QUALIFICATIONS AND SKILLS REQUIRED: Two years’ experience in a customer service environment; Ability to deliver service that is courteous, discreet, efficient, professional; Knowledge of the standard NATO phonetic alphabet; Proactive, sees and understand the customers’ needs; Strong organizational skills, resourceful; Ability to work under pressure in a fast paced environment; Ability to provide positive attitude while working in a group; Working knowledge of Microsoft Office Products Available to work on different shifts, including weekends and statutory holidays. EDUCATION: Post-secondary education is an asset. This is a temporary 6-month position . This is a rotational shift, 6 days on (8 hours/day), 3 days off. Benefits: Our perks and benefits include but are not limited to: Competitive pay rates Relocation allowance Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plan Employee assistant program Group retirement savings plan with company matching contribution Paid time off including sick days and personal days Employee Referral Program Continuing Education Program Service Awards Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.