Partner Onboarding Specialist

Deliveroo

Pourquoi Deliveroo ? Chez Deliveroo, nous transformons la façon dont le monde mange et fait ses courses en rendant l'accès à la restauration et aux commerces plus simple, plus rapide et plus agréable. Nous connectons consommateurs, restaurants, commerces et livreurs afin de permettre à chacun de commander ce qu'il souhaite, quand il le souhaite et où il le souhaite. Entreprise technologique à la pointe de l'innovation, nous évoluons dans l'un des secteurs connaissant la plus forte croissance au monde. Nous avançons vite, valorisons l'autonomie et encourageons chacun à proposer de nouvelles idées. Si vous aimez relever des défis et avoir un impact concret, rejoignez-nous ! Descriptif du poste : En tant que Partner Onboarding Specialist en CDD, vous jouez un rôle essentiel dans le bon fonctionnement de l'équipe commerciale en assurant la fluidité des processus de vente et l'intégration de nos nouveaux partenaires. Véritable partenaire des équipes Sales, Onboarding et Compliance, vous contribuez au développement de notre activité en garantissant une excellente expérience pour nos partenaires, de leur intégration jusqu'au suivi administratif de leur compte. Grâce à votre sens de l'organisation, votre rigueur et votre capacité à gérer plusieurs priorités simultanément, vous assurez un suivi fiable et efficace dans un environnement en constante évolution. Vos missions : - Accompagner l'équipe Merchant Sales dans les activités d'onboarding, les opérations quotidiennes et les tâches administratives afin d'assurer une intégration fluide de nos nouveaux partenaires. - Examiner les documents des marchands et réaliser les contrôles KYC-B (Know Your Customer Business), de conformité et de due diligence afin de garantir le respect des exigences réglementaires et des politiques internes. - Être le point de contact des partenaires tout au long du processus d'onboarding, en les accompagnant sur les exigences documentaires et en répondant à leurs questions. - Maintenir des données marchands fiables et à jour dans nos systèmes internes et notre CRM, en veillant à la qualité des informations. - Identifier et remonter les risques de conformité, les informations manquantes ou les anomalies, en collaborant avec les équipes concernées pour assurer leur résolution. - Préparer des rapports, contribuer aux demandes d'audit et utiliser Excel ainsi que nos outils opérationnels pour suivre les activités et gérer les données liées aux partenaires. - Travailler en étroite collaboration avec les équipes Sales, Operations et Compliance afin d'améliorer en continu l'expérience d'intégration de nos partenaires marchands. Ce dont vous aurez besoin pour réussir : - Vous avez une première expérience en Sales Support, support opérationnel, administration des ventes, service client, onboarding, conformité ou dans un rôle similaire. - Vous maîtrisez le français et êtes à l'aise en anglais, aussi bien à l'écrit qu'à l'oral. - Vous êtes organisé(e), rigoureux(se) et savez gérer plusieurs priorités dans un environnement dynamique. - Vous aimez collaborer avec différentes équipes tout en étant capable de travailler de manière autonome. - Vous êtes à l'aise avec les outils de la suite Google et Excel, et possédez d'excellentes compétences en communication ainsi qu'un fort sens du service. Le petit plus : - Une expérience des processus de conformité, de l'onboarding de partenaires, des contrôles KYC-B ou de la gestion documentaire. - Une première expérience avec un CRM tel que Salesforce, HubSpot ou un outil équivalent. Environnement de travail & avantages Chez Deliveroo, nous savons que les employés sont au cœur de l'entreprise et nous accordons une grande importance à leur bien-être. Les avantages varient d'un pays à l'autre, mais nous proposons du télétravail hybride, ainsi que de nombreux avantages dans des domaines tels que la santé, le bien-être, les congés parentaux, la retraite ainsi que des congés pour soutenir une œuvre de bienfaisance de votre choix. Les avantages sont propres à chaque pays. Pour plus d'informations, veuillez vous adresser à la personne chargée du recrutement pour ce poste. Diversité Nous sommes convaincus qu'un excellent environnement de travail est celui qui reflète le monde dans lequel nous vivons dans toute sa diversité. Nous ne portons aucun jugement sur ce qui fait de vous la personne que vous êtes - que ce soit votre genre, votre race, votre sexualité, votre religion ou même une aversion secrète pour la coriandre! Deliveroo France a obtenu un score de 98/100 à l'Indice de l'Égalité Hommes-Femmes 2025, témoignage de notre engagement envers la diversité et l'égalité des chances. Ce dont vous avez besoin pour nous rejoindre, c'est surtout le désir de faire partie de l'une des entreprises à la croissance la plus rapide dans un secteur passionnant, celui de la foodtech. À compétences égales, ce poste est ouvert aux travailleurs et travailleuses en situation de handicap ou assimilés au sens de l’article L5212-13 du Code du travail. Deliveroo s’engage en faveur de la diversité, l’égalité professionnelle, l’emploi des personnes en situation de handicap.

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Growth and Accelerator Team   The Growth and Accelerator is a team of creative entrepreneurs that develop solutions for Agoda’s emerging and high-growth accommodation partners. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new products to increase the visibility of Agoda, introduce more travelers to our great products and services and deliver significant revenues to the overall business.   The Opportunity: As an Account Specialist for Partner Onboarding, your key objective is growing the coverage and quality of Agoda’s supply network. You will take care of a large portfolio of emerging supply partners and assist in partnership related functions at scale. In this role, you'll get to:    * Support new and developing accommodation partners with onboarding and basic account setup * Reach out to partners to guide them through registration and next steps * Share best practices and basic recommendations to help partners improve their performance on Agoda * Help partners understand Agoda’s tools and systems using existing materials and training * Participate in short‑term projects or campaigns to encourage partner program participation * Track activities and updates in internal systems and follow clear daily priorities * Work closely with your team to learn, ask questions, and continuously improve What you'll need to succeed: We're looking for someone who is eager to learn and grow.   * New graduates or up to 2 years of work experience (no prior sales experience required) * Native‑level Japanese and business‑level English (reading and writing) * Comfortable using basic computer tools (Excel, email, internal systems) * Willingness to learn, ask questions, and take feedback * Clear and professional communication skills * Able to adapt in a fast‑moving environment with guidance from the team * Curious, proactive, and open to trying new ways of working *This is a fixed-term, 6-month contract. Contract extension and/or conversion to full-time employment may be considered and granted based on performance and business needs.*     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Growth and Accelerator Team   The Growth and Accelerator is a team of creative entrepreneurs that develop solutions for Agoda’s emerging and high-growth accommodation partners. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new products to increase the visibility of Agoda, introduce more travelers to our great products and services and deliver significant revenues to the overall business.   The Opportunity: As an Account Specialist for Partner Onboarding, your key objective is growing the coverage and quality of Agoda’s supply network. You will take care of a large portfolio of emerging supply partners and assist in partnership related functions at scale. In this role, you'll get to:  * Support new and developing accommodation partners with onboarding and basic account setup * Reach out to partners to guide them through registration and next steps * Share best practices and basic recommendations to help partners improve their performance on Agoda * Help partners understand Agoda’s tools and systems using existing materials and training * Participate in short‑term projects or campaigns to encourage partner program participation * Track activities and updates in internal systems and follow clear daily priorities * Work closely with your team to learn, ask questions, and continuously improve What you'll need to succeed: We're looking for someone who is eager to learn and grow. * New graduates or up to 2 years of work experience (no prior sales experience required) * Native‑level Japanese and business‑level English (reading and writing) * Comfortable using basic computer tools (Excel, email, internal systems) * Willingness to learn, ask questions, and take feedback * Clear and professional communication skills * Able to adapt in a fast‑moving environment with guidance from the team * Curious, proactive, and open to trying new ways of working *This is a fixed-term, 6-month contract. Contract extension and/or conversion to full-time employment may be considered and granted based on performance and business needs.*     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.