WHO WE ARE

Sapien is rethinking how finance teams operate in the age of AI. We’re building toward an autonomous CFO—systems that run company

financials end-to-end. Our platform analyzes complex financial data in real time to increase decision cadence, prevent costly

mistakes, and surface value. Sapien has caught multi-million-dollar errors, saved thousands of jobs, and returned significant

dollars to customers’ bottom lines.

We partner with traditional businesses—manufacturing, healthcare, restaurants, and large enterprises—to deeply understand and

automate their financial workflows. We’re HQ’d by Madison Square Park in NYC and backed by General Catalyst, Neo, and top

operators from Google, OpenAI, Microsoft, Ramp, and Stripe (over $9M raised).

THE ROLE

You'll be the engineering owner of customer success. This means building the internal tools that help our sales team close deals,

setting up customer modules and data pipelines, and being directly responsible for whether prospects convert and customers expand.

You're the technical DRI for making customers successful with Sapien.

This is a customer-facing engineering role where you'll split time between building internal GTM tooling and hands-on customer

work. You'll have full-stack skills but use them in service of customer outcomes, not just product features.

WHAT YOU'LL DO

Build internal tools that accelerate our sales motion. Create tools for generating customer demos, automated systems for

onboarding new customers, and interfaces that help the sales team understand technical blockers.

Own customer module setup from technical sale through production. Upload and validate customer data, configure workflows for

their specific business processes, build custom integrations when needed, and ensure the platform works correctly for their use

case.

Build and maintain integrations with customer systems. Connect to ERPs, CRMs, accounting software, and proprietary internal

tools. Handle authentication, data syncing, schema mapping, and edge cases that come from integrating with messy real-world

systems.

Be the DRI for customer performance. Monitor accuracy and reliability for each customer, debug issues when they arise, optimize

slow queries or workflows, and ensure customers are seeing measurable value from the platform.

Design product features that turn pilots into successful deployments. You'll see firsthand what's blocking customer success and

work with the product team to prioritize features that unlock expansion, prevent churn, and make the platform work for more use

cases.

Identify patterns across customers that should become platform capabilities. Turn one-off integrations into reusable

connectors, custom scripts into product features, and manual setup work into automated onboarding flows. Make customer

operations scalable.

Build tooling that reduces friction in the customer journey. Create systems for data validation, integration testing, module

templates, knowledge management, and monitoring so we can serve more customers.

WHAT WE'RE LOOKING FOR

Full-stack engineering experience with React, TypeScript, Python, and SQL. You can build tools quickly and translate customer

problems into production solutions.

Customer-facing experience or strong interest in working directly with customers. You're comfortable on calls, can explain

technical concepts to non-technical people, and enjoy problem-solving with users.

Bias toward pragmatic solutions over perfect architecture. Shipping something that works beats over-engineering.

Ownership mentality for customer outcomes. You care whether customers succeed, not just whether your code works.

Ability to operate with ambiguity. Customer problems are messy and unique. You can assess what's needed, figure out the right

solution, and execute without detailed specs.

HOW YOU WORK (VALUES WE CARE ABOUT)

Adaptability: You switch contexts constantly. One hour you're on a customer call, the next you're building foundational tooling

for customer onboarding. You handle the variety well and bring the same technical rigor whether you're building customer-facing

tools or solving one-off data issues.

Ownership: You're responsible for customer success. If a customer isn't getting value, you don't wait for someone else to fix

it. You dig in, figure out what's wrong, and make it right.

Opinionated: You develop strong views on what customers actually need versus what they ask for. You push back on requests that

won't drive value and propose better solutions based on what you've seen work.

Mission-driven: You're energized by making customers successful with AI. You connect your technical work directly to whether

customers renew and expand, and you care about their business outcomes.

Collaborative excellence: You're the bridge between customers and the product team. You share insights about customer needs,

help prioritize features that matter, and make the whole company better at serving customers.

Roll

Customer Engineer

Plats

Sapien HQ — NYC

Publicerad

4 februari

Sista ansökningsdag

16 augusti

Taggar för det här jobbet

Python React SQL AI TypeScript

Liknande jobb

Full-Stack Engineer

Sapien

Sapien HQ — NYC•Publicerad: 17 dec.•Sista ansökan: 16 aug.

WHO WE ARE Sapien is rethinking how finance teams operate in the age of AI. We’re building toward an autonomous CFO—systems that run company financials end-to-end. Our platform analyzes complex financial data in real time to increase decision cadence, prevent costly mistakes, and surface value. Sapien has caught multi-million-dollar errors, saved thousands of jobs, and returned significant dollars to customers’ bottom lines. We partner with traditional businesses—manufacturing, healthcare, restaurants, and large enterprises—to deeply understand and automate their financial workflows. We’re HQ’d by Madison Square Park in NYC and backed by General Catalyst, Neo, and top operators from Google, OpenAI, Microsoft, Ramp, and Stripe (over $9M raised). THE ROLE You'll build features end-to-end for Sapien's core platform. This means taking a feature from design through frontend implementation, backend APIs, database changes, and agent integration. You own the full experience and make it work. This is role where you'll balance shipping new capabilities with keeping the platform stable and performant. You'll work directly with customers, see how they use what you build, and iterate based on real feedback. WHAT YOU'LL DO * Build features that make Sapien a daily driver for finance teams. Design experiences that pull users in every day because the platform is proactively surfacing insights, catching issues before they become problems, and making their work faster and smarter. * Design interfaces that make complex agent operations understandable and controllable for finance teams who aren't technical. * Implement human-in-the-loop systems where users can give feedback, correct agent mistakes, and teach the system about their specific business processes. Build the feedback loops that make agents smarter over time. * Make product and technical decisions: what should this feature do, how should the UI work, what's the right database schema, which technologies should we use. You're not just implementing specs, you're figuring out what to build. WHAT WE'RE LOOKING FOR * Comfort with modern web technologies: React, TypeScript, Python, SQL, and common backend frameworks. You don't need to be an expert in everything, but you should be able to work across the stack. * Product mindset. You think about user experience, not just implementation. You've iterated on features based on how people actually use them. * Ability to work with ambiguity. You can take a rough problem statement, talk to the right people, and figure out what actually needs to be built. * CS degree or equivalent experience. We care most about what you've built. HOW YOU WORK (VALUES WE CARE ABOUT) * Adaptability: You move fluidly between design, frontend, backend, and customer conversations. You're comfortable in unfamiliar territory and can shift contexts quickly. * Ownership: You see features through. You don't stop at "it works on my machine." You deploy it, monitor it, fix issues that come up, and make sure it actually solves the problem * Opinionated: You have strong views on technical decisions and product tradeoffs. You push back when something doesn't make sense and help the team make better choices. * Mission-driven: You understand that every interface decision impacts whether finance teams trust and adopt AI. You care deeply about building products that transform how businesses run. * Collaborative excellence: You make the team better. You share knowledge, give thoughtful code reviews, and bring new ideas that improve how we all work.

PythonReactSQL

Applied AI Engineer

Sapien

Sapien HQ — NYC•Publicerad: 16 dec.•Sista ansökan: 16 aug.

WHO WE ARE Sapien is rethinking how finance teams operate in the age of AI. We’re building toward an autonomous CFO—systems that run company financials end-to-end. Our platform analyzes complex financial data in real time to increase decision cadence, prevent costly mistakes, and surface value. Sapien has caught multi-million-dollar errors, saved thousands of jobs, and returned significant dollars to customers’ bottom lines. We partner with traditional businesses—manufacturing, healthcare, restaurants, and large enterprises—to deeply understand and automate their financial workflows. We’re HQ’d by Madison Square Park in NYC and backed by General Catalyst, Neo, and top operators from Google, OpenAI, Microsoft, Ramp, and Stripe (over $9M raised). THE ROLE You'll build the AI agent capabilities that power Sapien's autonomous finance operations. This means designing novel architectures for reasoning over complex financial data, implementing verifiable and observable agent workflows, and building systems that learn and adapt to each company's unique operations. This is a research-meets-product role. You'll work on cutting-edge agent capabilities—from observability and library learning to semantic search and multi-modal parsing—and ship them directly into production for customers. WHAT YOU'LL DO * Design and implement agent architectures that enable observability, human-in-the-loop verification, and precise context control across complex financial workflows. * Build library learning systems that reduce LLM dependencies by learning reusable patterns for planning, code generation, and data localization from customer interactions. * Create graph-based company representations and develop efficient search methods using embeddings, semantic clustering, and custom retrieval strategies. * Build multi-modal parsers that unify diverse financial data sources (Excel, ERPs, CRMs) into coherent, queryable schemas that agents can reason over. * Design benchmarking and evaluation suites that quantify Sapien's accuracy, reliability, and business impact across different customer workflows. WHAT WE'RE LOOKING FOR * Strong algorithmic thinking. Demonstrated through ML research, competitive programming, mathematics, or building novel systems from scratch. * Experience with modern agent frameworks, LLMs, and AI systems: fine-tuning, retrieval augmentation, tool use, or agentic architectures. * Comfort working end-to-end: from implementing research ideas and prototyping architectures to deploying production systems and iterating on real customer feedback. HOW YOU WORK (VALUES WE CARE ABOUT) * Adaptability: You thrive on diverse, open-ended problems. One day you're implementing a new agent architecture, the next you're debugging a customer data issue—and you bring the same intensity to both. * Ownership: You take problems from research paper to production. You don't wait for direction—you identify what needs to happen and drive it to completion. * Opinionated: You have strong technical perspectives on what works and what doesn't. You push back on approaches you disagree with and make the team's thinking sharper. * Mission-driven: You're energized by building AI that transforms how businesses run. You connect technical decisions to real customer outcomes and care deeply about the impact. * Collaborative excellence: You share knowledge, give thoughtful feedback, and invest in making the team better. You bring new ideas from papers and discussions to elevate everyone's thinking.

Founding Deployment Strategist

Sapien

Sapien HQ — NYC•Publicerad: 6 okt.•Sista ansökan: 16 aug.

WHO WE ARE Sapien is rethinking how finance teams operate in the age of AI. We’re building toward an autonomous CFO -- systems that run company financials end-to-end. Our platform analyzes complex financial data in real time to increase decision cadence, prevent costly mistakes, and surface value. Sapien has caught multi-million-dollar errors, saved thousands of jobs, and returned significant dollars to customers’ bottom lines. We partner with traditional businesses—manufacturing, healthcare, restaurants, and large enterprises to deeply understand and automate their financial workflows. We’re HQ’d by Madison Square Park in NYC and backed by General Catalyst, Neo, and top operators from Google, OpenAI, Microsoft, Ramp, and Stripe (over $9M raised). THE ROLE Every wave of enterprise software created a new kind of operator. On-prem had implementation managers. SaaS had solutions engineers. Agentic AI demands something different: people who don't install software, they deploy intelligence. They rewire how finance teams think, work, and decide. That's this role. You'll be the bridge between Sapien and the finance orgs we serve, dropping into customer environments, learning their workflows cold, and redesigning them around our agents. But deployment is only half of it. You'll sit at the center of the company: feeding what you learn in the field back to sales, shaping the product roadmap with engineering, and giving the founders ground truth on where the market is going. Part strategist, part operator, part finance translator. The connective tissue between customers, sales, product, and leadership. If you've ever watched a finance team grind through a process and thought "there has to be a better way", we built this role for you. WHAT YOU’LL OWN Customer Deployments * Own customer implementations end-to-end: scoping, workflow mapping, deployment, training, and optimization. You are the reason a customer succeeds. * Embed with finance teams (CFOs, FP&A, analysts) to learn how they actually operate, then transform those workflows onto Sapien. * Build the deployment playbook from zero: repeatable frameworks for onboarding, integrating, and scaling Sapien across organizations. Cross-Functional Impact & Strategy * Arm the sales team with what you learn in the field, including real customer pain points, objections, success stories, and the language CFOs actually use, so every deal benefits from every deployment. * Work directly with engineering to set the product roadmap: translate real finance workflows into product requirements, stress-test new features, and push for what customers actually need. * Spot patterns across deployments that shape where the product and GTM motion go next. * Partner with the founders on customer materials, internal strategy, and high-priority initiatives. WHAT WE’RE LOOKING FOR * Finance and operating background. 2–6 years in banking, PE, consulting, or a similarly analytical role. You know your way around financial statements, operating metrics, and corporate finance. * Strong in front of customers. You can hold a room with a CFO. You listen more than you talk, build trust quickly, and turn vague concerns into concrete next steps. * You build systems, not just deliverables. When you solve a problem, you make sure it stays solved. You leave behind processes, not just outputs. * AI-native. You use AI tools every day. You pick up new tech faster than anyone around you and you can't help but show others how to use it too. * High agency. You don't wait for a brief. You figure out what needs to happen and you go do it, with attention to detail that holds up under scrutiny. HOW YOU WORK (VALUES WE CARE ABOUT) * AI-native. You’re energized by applying AI to transform how businesses run. * Ambiguity-shaping. You turn nebulous problems into a first pass and drive to resolution. * Extreme ownership. You identify what’s next—and do it. If you say it, it gets done. * Speed & hustle. You bias to action and move with urgency without sacrificing quality.

AIGoRust