Operations Manager(ASM LEVEL)_현대백화점판교점

WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. 직책 : Sales & Service Lead 역할 목표 Sales & Service Lead는 ALO의 브랜드 가치를 고객에게 전달하고, 뛰어난 고객 경험을 제공하는 데 핵심적인 역할을 담당합니다. 고객 응대 및 세일즈 활동을 주도하며, 팀원들의 서비스 역량과 제품 전문성을 향상시킬 수 있도록 코칭과 피드백을 제공합니다. 또한 고객과의 지속적인 관계 형성을 통해 브랜드 충성도를 높이고, ALO만의 차별화된 고객 경험을 만들어갑니다. 매장 운영 특성상 세일즈 플로어와 백오브하우스를 포함한 매장 전반에서 활동하며, 고객 응대 외에도 매장이 항상 쾌적하고 안전하게 운영될 수 있도록 다양한 업무를 수행합니다.  이 역할은 매장 근무 기반의 포지션입니다.  Sales & Service Leader   * 팀원들의 고객 응대 역량과 제품 지식을 점검하고, 지속적인 코칭과 피드백을 통해 서비스 수준 향상을 지원 * 고객 중심의 서비스를 제공하며 차별화된 브랜드 경험 조성 * 고객과의 관계를 구축하고 장기적인 고객 충성도 향상에 기여 * 매출 및 고객 관련 데이터를 분석하여 세일즈 전략 수립 및 실행 지원 * 개선이 필요한 영역을 파악하고 성장 기회를 발굴하여 실행 계획 수립 * 매장 내 세일즈 활동을 주도하고 효율적인 인력 운영을 통해 최적의 고객 서비스 환경 조성 Business Leader   * Operations Manager 및 Visual Manager와 협력하여 매장 운영 전반 지원 * 예산, 운영 비용, 재고, 비품, 시설 및 운영 자원 관리 * 주요 운영 지표와 성과 데이터를 활용하여 매장 목표 달성 지원 * 현장에서 고객, 팀, 비즈니스 상황을 파악하고 필요한 조치를 신속하게 실행 People Leader  * 모범적인 리더십을 통해 팀원들에게 긍정적인 영향을 주고 동기를 부여 * 판매팀의 업무 수행 및 성과 관리 지원 * 채용 및 신규 직원 교육, 인재 육성 활동 지원 * 성과 평가 및 피드백을 통해 팀원들의 지속적인 성장과 역량 향상 지원 * 매장 리더십 팀과 협력하여 건강한 팀 문화를 조성 Flow Experience Leader   * Community & Studio 팀, Operations Lead, Visual Lead 등과 협력하여 원활한 매장 운영 지원 * 부서 간 협업을 통해 일관된 고객 경험 제공 * 회사의 운영 가이드라인, 프로젝트 및 주요 이니셔티브 실행 지원 * 매장 목표 및 KPI 달성을 위해 리더십 팀과 긴밀하게 협업 * 운영 기준에 따라 매장 오픈 및 마감 업무 수행 Sales & Service Lead 지원 요건 * 고객 중심의 리테일 또는 세일즈 환경에서 2년 이상의 경력을 보유하신 분 * 우수한 리더십 및 의사결정 역량을 갖추신 분 * 피드백을 적극적으로 수용하고 동료에게 효과적으로 전달할 수 있는 분 * 목표 달성과 성과 창출에 대한 강한 의지를 보유하신 분 * 원활한 커뮤니케이션 및 대인관계 역량을 갖추신 분 * ALO의 브랜드 가치와 문화를 이해하고 실천할 수 있는 분 * 매장 운영 특성상 근무 시간 동안 지속적인 이동이 가능한 분 * 최대 23kg(50lbs)의 물품 운반이 가능한 분 * 물품 적재, 재고 정리 및 창고 업무 수행이 가능한 분 * 구부리기, 무릎 굽히기, 사다리 사용 등 매장 운영 업무 수행이 가능한 분 * 장시간 서서 근무가 가능한 분 * 주말 및 공휴일포함한 스케줄 근무가 가능한 분 * 서울 및 수도권 (현대백화점 판교점)으로 근무가 가능한 분 Objective  The Sales & Service Lead is integral to elevating the guest experience at Alo Yoga.  They ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep the store clean, safe, inviting and operating efficiently. This is an on-site store based position. Sales & Service Leader  * Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching * Continue to build the client relationship daily with our customers * Analyze reports to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities * Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.  Business Leader   * Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized * Demonstrate strong business acumen by leveraging metrics to support business-driving strategies * Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests  People Leader  * Leads by example and inspires staff in daily operations and guest experience. * Directly oversee the Sales Associates; responsible for recruitment and development of talent * Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader  Flow Experience Leader   * Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed * Execute company-level operations-focused directives, projects and initiatives, in partnership with management team to achieve goals & KPI’s * Open and close the store in accordance with front and back of house standards  Sales & Service Lead Qualifications  * 2+ Years prior work experience in a client-centric, sales environment * Proven leadership capabilities demonstrating excellent decision making * Values feedback, receptive to receiving feedback and eager to provide * Self-motivated with a desire to achieve results and excel individually, and as a team * Excellent interpersonal and written communication skills * Aligns with and embodies Alo’s guiding principles   * Requires constant movement in an around all areas of store * Ability to lift, push, carry or otherwise move up to 50 pounds * Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder * Ability to stand and move for an entire shift  Document Retention and Return Policy We will retain all application materials until the hiring process is complete. Once the process is over, all electronic application files will be securely deleted or destroyed no later than 180 days of the application submission date. If you submit your application by mail, you may request to have your materials returned. To do so, please contact us within 14 days of the end of the recruitment process, and we will mail your documents back to you at your expense within 14 days of your request.   Notification of Results We will notify all applicants of the hiring decision via email or text message. We appreciate your patience throughout this process and will ensure that all applicants receive updates in a timely manner.  #LI-JJ1 #LI-3 #li-onsite For CA residents, Job Applicant Privacy Policy HERE [https://cdn.shopify.com/s/files/1/2185/2813/files/CCPA_Workforce_Member_Privacy_Policy_-_Alo_Alo_INTL_IP_Inc._-_July_2025_-_CA_ONLY_1.pdf?v=1762796781].

Location: [Korea]  RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. Founded in 2012 and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients. In 2026, RTB House launched rtb.com, a self-service platform specifically designed to allow small and medium-sized businesses and agencies to deploy auto-built creatives and maximize performance on any budget.   You will : * Own and manage client accounts to ensure both performance and business objectives are achieved, proactively identifying issues and driving improvements * Build strong, long-term client relationships through professional and timely communication, ensuring trust, alignment, business growth, and high levels of client satisfaction * Translate client goals into actionable media strategies based on data analysis, providing regular performance reports and optimization recommendations with clear rationale * Adhere to company goals related to campaign management, closely monitoring campaign and scalability * Ensure accuracy and consistency in all aspects of account management, including campaign setup, data checks, reporting, and financial processes, with strong attention to detail * Manage and align multiple stakeholders to ensure smooth execution and expectation alignment * Identify growth opportunities for upselling existing clients based on their needs and performance, recommending additional solutions that can enhance their campaigns   Desired Experience: * At least 3 years in account management, experience with large clients * At least 3 years of experience in e-commerce or 1+ years in retargeting  * Knowledge and experience in the digital media, tool, and programmatic area, * Strong interest in digital marketing, especially in client-facing or account management roles * Strong analytical and problem-solving skills * Strong ownership mindset with ability to independently manage accounts and campaigns * Well-developed verbal and written communication skills; * Native level of Korean skill and Business English skill    We Offer:  * Competitive salary and incentives plan, based on experience and increasing performance;  * An engaging role in a new fast-growth project; * Full responsibility, high potential position with our business in Korea; * Chance to be a part of a team that shapes the future of online marketing globally.   Apply now!  You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.   Information for Applicants: South Korea [https://www.datocms-assets.com/64097/1687850136-south-korea-information-for-applicants-1-1.pdf]