Product Lead, Project R.I.S.E

On

IN SHORT: At On, our ambition is bold: to become the most premium global sports brand, built on performance, design, and sustainability. We are driven by a singular mission — to ignite the human spirit through movement.   We are looking for a visionary and hands-on leader to join us as Head of Digital Product for China, a strategic, consumer-centric leadership position with end-to-end accountability for shaping the full digital product and consumer experience for millions of customers in China. This covers the entire omni-channel journey — from online/offline integration to key local platforms like WeChat Miniprogram and China Digital Marketplaces.   You will serve as the center of consumer, digital experience, technology, and project management, defining the product vision and roadmap, and co-owning execution with Engineering and Commercial leadership to build data-driven, personalized experiences that attract, convert, and retain customers. YOUR MISSION: Your mission is to shape and articulate a compelling product vision and long-term strategy for On’s omni-channel digital consumer experiences in China.   You will serve as the center of consumer, digital experience, technology, and project management, owning how our products attract, engage, and retain customers across all commercial channels — Retail, Wholesale, Local DTC (WeChat), and China Marketplaces — ensuring experiences are premium, locally relevant, and globally scalable.   As the strategic owner of the China customer product portfolio, you will define how data, personalization, and seamless cross-channel journeys come together to drive customer satisfaction, loyalty, and commercial growth. You will guide the evolution and integration of both global platforms and locally built capabilities, ensuring a seamless, end-to-end customer journey across offline and online touchpoints, with a core focus on WeChat Miniprogram and China Digital Marketplaces.   A core part of your mission is to elevate Digital Product in China to a true strategic partnership — deeply understanding customer and business needs, shaping direction early, and co-owning outcomes with Technology and Commercial leadership.   You will serve as a key connector between China and the global organization, turning local insights into global advantage and helping build a world-class, interconnected digital experience that fuels On’s growth in China and beyond.   KEY RESPONSIBILITIES Define Product Vision & Strategy: Shape and articulate a compelling product vision and long-term strategy for customer experiences in China, aligned with On’s global brand, commercial goals, and technology strategy. * Translate complex market dynamics, customer insights, and business priorities into clear product principles and actionable roadmaps. Lead Omni-Channel Customer Experiences * Own the end-to-end product experience across Retail, Wholesale, Local DTC (WeChat), and China Marketplaces. * Ensure a connected, cohesive, premium, and locally relevant experience across all touchpoints while enabling global scalability. Drive Roadmap Ownership & Execution * Lead the development, prioritization, and execution of product roadmaps, balancing speed, quality, and long-term value together with your tech counterpart.  * Partner closely with Engineering, Design, Data, and Commercial leaders to ensure high-quality, predictable delivery of strategic initiatives. Champion Customer & Market Insights * Promote a deep understanding of Chinese customer behaviors, expectations, and journeys, ensuring insights are consistently reflected in product decisions. * Embed customer discovery, research, and validation into how teams work. Inspire & Develop High-Performing Teams * Build, mentor, and empower a high-performing product organization in China. * Foster a culture of ownership, collaboration, and outcome-driven thinking, enabling teams to do their best work. Foster Innovation & Continuous Improvement * Encourage experimentation and learning to evolve customer experiences, personalization, and engagement models. * Partner with Tech and Data leaders to leverage modern technologies and AI-driven capabilities where they create meaningful customer and business impact. Leverage Data for Growth & Impact * Establish a data-driven decision-making culture, defining success metrics tied to customer engagement, retention, and commercial performance. * Use insights and experimentation to guide prioritization, justify investments, and continuously improve outcomes. Act as the China Product Voice Globally * Represent China’s product needs and opportunities within the global organization. * Share learnings and innovations from China to help influence global product strategy and platform evolution. YOUR STORY: Proven Product Leadership: You bring 10+ years of experience in Product Management, including senior leadership roles where you’ve led teams delivering complex, customer-facing products at scale. You have a strong track record of owning outcomes across strategy, execution, and impact.Strategic & Customer-Centric Mindset: You possess a sharp strategic mindset and the ability to translate complex business and customer challenges into clear, actionable product visions and roadmaps. You naturally connect customer needs, business objectives, and product strategy, and you know how to make trade-offs that drive long-term value. * Deep Understanding of the China Digital Ecosystem: You have strong experience operating in the China digital landscape, with a solid understanding of local customer behaviors, platforms, and expectations. You are comfortable working across DTC ecosystems (e.g. WeChat), retail, wholesale, and marketplaces, and know how to tailor experiences for local relevance while contributing to global scale. Strong Product & Technical Acumen: You have a solid grasp of modern digital product technologies and data-driven product development. You collaborate effectively with Engineering and Data leaders, confidently engaging in discussions around architecture, feasibility, scalability, and quality, ensuring product ambition is matched by strong execution.Inspirational People Leader: You are a people-first leader with a passion for building, mentoring, and scaling high-performing product teams. You set a high bar, create clarity, and foster an environment of trust, ownership, and continuous learning.Exceptional Communicator & Influencer: You are a clear, compelling communicator who can articulate product strategy and complex ideas to diverse audiences — from engineering teams to senior executives. You are skilled at navigating complex stakeholder environments, building alignment, and influencing decisions across regions and functions.Global Mindset, Local Impact: You have experience working in global organizations, partnering across cultures and time zones. You are comfortable representing local needs on a global stage — and translating global strategy into meaningful, impactful execution in China. * Fluent in English and Mandarin: You are able to operate confidently in cross-cultural environments. YOUR TEAM: You will be part of the Digital and Consumer, China organization, with extended collaboration and partnership with the global and China Commercial, Digital and Tech organizations.  Working in close partnership with Commercial, Engineering, Data, and business leaders across China and APAC, you will shape and execute a cohesive product vision that enables scale, transparency, and organizational agility.   On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

On

In short  As a Retail Account Service Specialist, you will play a pivotal role in ensuring Direct-to-Consumer (DTC) retail operational excellence in the Greater China market. This role requires a unique blend of operational execution and analytical troubleshooting. You will be responsible for end-to-end retail order management (replenishments and returns), supporting store operations, and acting as a critical operational bridge between front-end business teams and our regional 3PL warehouse. Rather than just performing manual tasks, you will actively look for opportunities to optimize workflows, deepen system logic understanding, leverage data (Looker/Excel) for better visibility, and lead AS-side coordination for the New Store Opening (NSO) projects.     Your mission  1. Daily End-to-End Order Operation Excellence Replenishment & EDI Management: Coordinate daily store replenishment orders and arrange shipments. Monitor EDI transmission status in Microsoft Dynamics 365 (D365) to ensure smooth store receipt and minimize abnormal receipt rates. Return Order Processing: Oversee the return flow for retail stores. Timely coordinate return forecasts with the warehouse, trace physical receipts, and complete systematic loop-closing operations in D365 on time. 3PL Daily Liaison & Prioritization: Act as the primary operational window and daily coordinator with regional 3PL partners (CN/HK). Proactively translate commercial priorities (e.g., peak seasons, marketing campaigns, high-demand product launches) into warehouse execution priorities, ensuring high-value shipments are dispatched on time. Fulfillment Exception Resolution: Partner with 3PL and logistics teams to investigate and resolve daily operational anomalies (e.g., short-picks, D365/Looker status inconsistencies, carrier delays, abnormal delivery volumes). System Troubleshooting: Deeply understand D365 ERP logic and module relationships. Troubleshoot ordering, delivery, and system integration errors proactively to ensure speed and accuracy. 2. NSO (New Store Opening) Project Coordination NSO Support: Support new store opening (NSO) projects from the Account Services side. Coordinate order releases, manage initial launch shipment timelines, and perform system pathway testing. Cross-Functional Alignment: Align closely with Merchandising, Retail Operations, and Logistics teams to ensure new stores open on time with 100% stock readiness, while minimizing cost overspends from rush orders. 3. Consolidated Store Support (Consumables, Uniforms & Warranty) Material & Consumables Processing: Process non-sales material requests (such as shopping bags, marketing materials, and packaging consumables) alongside daily replenishments, ensuring timely 3PL dispatch to avoid store running out of stock. Uniform & Warranty Management: Facilitate store uniform requests, manage quota/credit verification, handle RPA orders, and keep internal tracking records up to date. Respond promptly to store warranty queries (e.g., shoelace replacements) to improve store feedback resolution rates. 4. Process Optimization & Data Analytics Workflow Standardization: Review and audit existing manual, repetitive workflows. Draft and document standardized SOPs across retail AS functions to make operations simpler and smarter. Data & Reporting Visibility: Utilize BI tools (Looker) and advanced Excel to track key metrics (TO fulfillment rates, actual ship dates, response lead times). Drive reporting visibility and explore automation opportunities (e.g., Power Automate/RPA/Parabola) to replace manual matching.     Your story  Education: Bachelor’s degree or equivalent. Experience: 3-5 years of experience in Retail Account Service, Sales Operations, Order Management, or Supply Chain Operations. Experience in premium sports, fashion, or retail multinational brands is highly preferred. Systems Proficiency: Direct, hands-on experience with Microsoft Dynamics 365 (D365) or other mainstream ERP systems is strongly preferred. Skilled in data reporting tools, especially Looker (or Power BI / Tableau) and advanced MS Excel. Soft Skills & Competencies: Operational Bridge: Strong communication skills to manage external 3PL relationships and align cross-functional priorities (Retail Ops, VM, MKT) with professional business context. Process-Driven Mindset: Eager to replace manual, fragmented copy-pasting tasks with standardized SOPs and structured workflows. Logical Deduction: Strong reverse reasoning and problem-solving abilities to trace transactional/inventory gaps back to their root cause. Languages: Excellent written and spoken English and Chinese (needed to collaborate with regional systems and global partners).

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Implementation Engineer II As an Implementation Engineer at Adyen, you will partner with fast-growing and enterprise businesses to design, integrate, and scale how they use Adyen’s payment platform. This role sits at the center of complex technical delivery and pre-sales collaboration, where you help merchants make architectural decisions that directly impact performance, scalability, and global expansion. You’ll work on complex integration challenges where design decisions shape how global merchants operate at scale. This position is based in Shanghai, and the ideal candidate is both consultative and technical. We are looking for implementers with strong experience in APIs, integrations, and technical delivery. You will act as the primary technical partner for merchants, owning projects from solution design through to successful launch. What you’ll do: * Deliver end-to-end implementation projects from solution design through to go-live * Design and help merchants build high-performance, API-based integrations for complex systems. * Partner closely with Sales during pre-sales to shape solutions, assess feasibility, and support technical discussions with prospective merchants * Act as the primary technical partner for merchants, guiding architecture and integration decisions * Build alignment  across Product, Engineering, Sales, and Project Management to drive the best outcomes for merchants * Guide merchants through technical design decisions, testing, and production readiness * Improve delivery quality by sharing best practices and helping elevate team knowledge * Support a culture of growth by sharing knowledge and helping others unblock and succeed * Act as the voice of the merchant internally, translating customer needs and pain points into actionable insights for Product and Engineering * Advocate for improvements in Adyen’s products and integration experience based on recurring merchant challenges and feedback Who you are: * 5+ years of experience in technical consulting, integrations, or software engineering * You can confidently use English on a day-to-day basis for technical conversations (e.g. introduce Adyen solutions to merchants, internal discussions with global teams, etc.) and are native in Mandarin. * Deep understanding of APIs and experience working across frontend and backend systems * Comfortable making decisions in ambiguous environments * Solid communicator who can lead technical discussions and build credibility with both technical and business stakeholders * Proactive builder who takes initiative to see projects through to completion. * Pragmatic approach focused on working, scalable solutions * You proactively share best practices to help the team grow and to ensure merchants deliver high-quality, reliable integrations Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Shanghai office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.