Account Manager - APAC

ABOUT TALON.ONE:   Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.   ABOUT US: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.   ABOUT THE ROLE: We are looking for an empathetic and proactive APAC TAM Lead to join Talon.One. You will be responsible for transitioning our APAC Technical Account Management team from a reactive model to a self-sufficient, proactive powerhouse. This is a hands-on leadership role that requires a balance of technical aptitude and a deep commitment to building trust within a growing team. The APAC TAM team currently consists of 4 high-performing members. Our mission is to maintain strong client relationships and deep product knowledge while establishing the scalable processes needed to reduce ad hoc firefighting. Reporting directly to the Head of Technical Account Management, you will join a collaborative team that prioritizes flexibility and agility over rigid enterprise constraints, working in close partnership with the APAC CSM Lead. This is a full-time remote role based in Singapore.   ONCE YOU ARE HERE YOU WILL: * Oversee the day-to-day operations of the APAC Technical Account Management team, ensuring high-quality service delivery and client satisfaction * Transition the team toward a proactive model by implementing systems that enable members to handle complex issues independently * Build high levels of trust and psychological safety, creating an environment where team members feel supported and empowered * Provide hands-on mentorship on problem-solving, client management, and technical platform capabilities * Establish and refine scalable tools and workflows to manage team growth and workload distribution effectively * Stay current on the Talon.One platform and API-first capabilities to jump in and support the team during critical situations * Serve as the technical escalation point for critical customer issues in your region, working with your team and internal resources to ensure timely and effective resolution * Contribute to programs for proactive technical guidance, best practice sharing, and strategic client engagement to ensure optimal platform use   WHAT WE NEED YOU TO BRING TO THE TABLE: * Demonstrate a leadership style focused on building trust quickly and maintaining a supportive team culture * Bring a proven track record of leading teams of 10 or more people, preferably in a TAM or Integration Engineering capacity * Navigate ambiguity with ease, showing a preference for fast-paced, smaller company environments rather than large, rigid enterprise structures * Challenge the status quo by rethinking existing processes to improve team efficiency and self-sufficiency * Apply your knowledge of API-first platforms and technical account management to guide team members through complex integrations * Support the recruitment and onboarding of new team members as the APAC region continues to expand * Familiarity with API technologies and tools such as REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), and middleware platforms like Workato, Mulesoft, or Zapier   WHAT'S IN IT FOR YOU: * 1,600 SGD annual learning budget * 30 days of annual leave, plus extra paid days for your birthday and moving day * 450 SGD home office setup budget, a 75 SGD monthly home office allowance * Freedom to work from abroad for up to 90 days worldwide! * WeWork On-Demand access for flexible workspace solutions * Mental health support with nilo.health * Benefit from extensive health coverage via Cigna Care Connect, extending to your dependents

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.    Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.    Empower your impact at Cision. Be seen, be understood, be you.  Summary This role is responsible for owning and growing an assigned installed customer base by driving expansion annual recurring revenue (ARR) and durable net revenue retention (NRR) within lower-complexity, higher-volume accounts. This role maximizes customer lifetime value through structured expansion selling, renewal leadership, and disciplined commercial execution, while leveraging digital and workflow-enabled engagement models rather than traditional high-touch service ownership.   Essential Duties & Responsibilities Own and deliver expansion ARR and renewal outcomes within assigned accounts. Identify, qualify, and close upsell and cross-sell opportunities aligned to customer value and portfolio fit. Lead renewal strategy and execution, ensuring retention and appropriate pricing discipline. Manage a high-volume install base using structured outreach, automation tools, and defined engagement cadences. Execute shorter sales cycles across transactional to moderate complexity opportunities. Build account plans focused on wallet-share growth and product adoption. Maintain accurate forecasting and CRM documentation for expansion and renewal pipeline. Coordinate cross-functional engagement with CX, Product, and Solutions teams while retaining commercial ownership. Transition accounts requiring higher complexity handling to appropriate segment leaders when applicable. Perform other duties and responsibilities as required to support business needs.   Job Level Competencies Extensive knowledge and application of principles, theories and concepts. Complete knowledge of all job functions and the broad industry best practices, techniques and standards. Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. Determine the best approach to achieve results and provide suggestions to improve policies and procedures. Work is performed independently and requires the exercise of judgment and discretion. Exercises considerable latitude in determining objectives and approaches to assignments. Work may be reviewed at a high level. May represent the organization as primary contact on assignments and/or projects. Interacts with senior professionals and management and frequently coordinates work between departments or organizations. Actions may impact on the organization. Failure to accomplish work will result in the inability to reach crucial organizational goals. Erroneous decisions may have a prolonged effect resulting in the expenditure of substantial resources.   Qualifications Typical experience: 5+ years in related role or experience. Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience. Experience in account management, commercial growth, or expansion-focused sales roles. Demonstrated ability to manage recurring revenue relationships. Strong discovery and value articulation skills. Experience using CRM systems and structured sales methodologies.   Preferred Qualifications Education: University degree preferred. Experience managing high-volume account portfolios. Experience in subscription-based or recurring revenue environments. Familiarity with renewal and expansion sales frameworks.   Working Conditions & Physical Demands This position requires the ability to remain in a stationary position for extended periods and involves frequent use of a computer and other standard office equipment. It also requires effective communication in person and through digital channels, occasional movement within the workspace, and handling of light materials (typically under 10 pounds). Specific vision abilities include close vision and the ability to adjust focus. It may be performed in an office, remote, or hybrid work environment, depending on business needs and applicable work arrangements. Standard working hours apply, though flexibility may be required to accommodate deadlines or collaboration across time zones. Travel may be required depending on business needs. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.   Title Regulations Statement: The use of the title “Manager or Director” as a suffix in job title reflects functional or project responsibility and does not indicate people management or supervisory responsibilities. The role is classified as an individual contributor position. The title aligns with internal job architecture and may not imply managerial status as defined under local labor or employment regulations.     The responsibilities listed above are not all inclusive and may be changed at any time based on the needs of the business.   Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.   Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.   Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.   Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com   Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.   Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.