Customer Service Specialist – Heltid (Norska/Engelska)

About us: We are a fast-moving tech company. Thanks to our SaaS platform, global brands have become more efficient and have accelerated productivity from their digital marketing campaigns. We are passionate and committed to our mission of removing the mystery of digital marketing and we are looking for someone to join our exciting journey. Bannerflow is a Creative Management Platform that allows companies to focus on being creative rather than spending precious time on repetitive tasks. We are changing the game by simplifying complexity and challenging the status quo. As a result, we have the happiest customers in the world! Customer support is a part of the Customer Success team at Bannerflow. We put the customer first in everything we do and we make sure to be fast and proactive in our daily tasks. About the role: Our customers love our support, and for three years in a row, we have had 99% customer satisfaction. To achieve that you need to always be on top and aim higher than others. We’re looking for an extraordinary person who wants to set their footprint in Bannerflow and take ownership of our support. As a Senior Technical Customer Experience Specialist, you will work very closely with our customers. You will be a central person in our organization, bringing back important customer feedback as well as collaborating with our tech team when it comes to escalating support tickets. You will: Give first-class support through Intercom or Google Hangouts Troubleshoot and reproduce technical issues Handle “how to” questions and guide our customers in a pedagogical way Create insightful support articles and keep them up to date Participate in stand-ups with our tech team and help out with prioritizing tickets Take ownership of ongoing tasks and follow through until they are solved Who you are: You are driven by building great relationships and you thrive being in direct contact with our customers on a regular basis You are a great colleague and always happy to help You have a great technical interest You are good at expressing yourself in writing You are structured and organized You are solution-oriented You like to exceed customer expectations You speak and write fluently in English Bonus: You have knowledge of JavaScript, HTML, and CSS Interested? If what you’ve read so far sounds awesome and if you’re serious about this, here’s what to do next: Help us get to know you by submitting your CV, cover letter, and/or any other information you see fit in order to present who you are. We encourage everyone to apply and female applicants are especially welcome, as we strive for gender diversity! We’re super excited about receiving your application and hope to talk soon. Candidates must be eligible to work in Sweden full time without restriction. Apply by sending in your CV.

AR Specialist – Group Accounts Receivable Would you like to play an important role in strengthening customer relationships, improving cash flow, and creating a smooth customer experience? In this role, you'll combine finance, customer dialogue, and business insight to help ensure that payments, processes, and partnerships work better every day. (Due to the summer holiday period, we will resume this recruitment process in the second week of August.) About the role You'll join Group Accounts Receivable in a Nordic setup where collaboration across teams and countries is part of everyday work. As an AR Specialist, you'll be a central point of contact between our customers and the business. While ensuring accurate cash application and reconciliations, you'll also work proactively with customer queries, payment behaviors, and dispute handling. This is a role where attention to detail goes hand in hand with communication and business understanding. Your day may start by allocating incoming payments and investigating discrepancies before moving into discussions with customers and internal stakeholders to resolve questions, clarify outstanding balances, or support dispute resolution. Along the way, you'll work closely with Billing, Sales, Customer Service, and Finance to help create a consistent customer experience while contributing to healthy cash flow and working capital. You'll be part of a team that values collaboration, continuous improvement, and finding smarter ways of working. Through your daily work, you'll help improve payment patterns, reduce overdue balances, and ensure reliable financial data that supports business decisions. What you'll focus on Managing cash application and allocation of incoming payments Handling customer queries, payment discrepancies, and dispute follow-up Supporting reconciliations and month-end closing activities Preparing and maintaining AR reporting and data quality Collaborating across Finance, Billing, Sales, and Customer Service to improve customer experience and cash flow The team and why GlobalConnect At GlobalConnect, you'll become part of a Nordic organization that provides critical digital infrastructure and connectivity across the region. Behind every connection is a business function helping customers, colleagues, and communities stay connected. You'll join a collaborative Accounts Receivable team within our Shared Service Center, where operational quality and customer value go hand in hand. Here, you'll work across functions and countries, gaining broad exposure to the business while helping improve processes, customer relationships, and financial performance. This is an opportunity to build experience in a business-facing finance role where your work has a visible impact on both customers and the organization. To thrive in this role, we think you need Experience within Accounts Receivable, Order-to-Cash, Finance, or Business Support Understanding of cash application, reconciliations, and AR processes Excel skills; experience with ERP systems Experience in multinational or Shared Service Center environments Experience handling customer queries and supporting dispute resolution Fluency in Swedish and English Why join us? You’ll be part of a Nordic organization within critical digital infrastructure, where finance plays a key role in enabling growth. Here, you’ll directly manage cash flow, working capital, and business performance - while helping build a more data-driven, standardized, and scalable AR function No cover letter needed – just send your CV or LinkedIn profile. Apply today and be part of our transformation journey! GlobalConnect is one of the leading connectivity providers in Northern Europe. We’re 2000 passionate and talented individuals who want to make a difference, turning our customers’ visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences. We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.