
Telenor Sverige Aktiebolag · Solna
Som RTM/WFM-specialist ansvarar du för både operativ realtidsstyrning och strategisk långsiktig bemanning inom Telenors kundservice för att optimera tillgänglighet och kundnöjdhet.
Som RTM/WFM-specialist ansvarar du för både operativ realtidsstyrning och strategisk långsiktig bemanning inom Telenors kundservice för att optimera tillgänglighet och kundnöjdhet.
Letar du efter en arbetsplats för framtiden?
Hos oss är karriären din. Här får du möjlighet att styra den i riktningen du drömmer om och samtidigt vara delaktig i tekniska innovationer som idag knappt ens finns i fantasin. Innovationer som vi vet kommer rita om kartan för hur vi kommunicerar med varandra och lever våra uppkopplade liv i framtiden. Letar du efter en arbetsplats där du får vara med och bidra till det viktigaste som finns – relationerna människor emellan? Välkommen till oss på Telenor.
Vill du arbeta i en roll där du både är med och driver den dagliga realtidsstyrningen och påverkar den långsiktiga bemanningsstrategin? Nu letar vi efter dig som vill bli RTM/WFM Specialist (Real Time Manager och Workforce Manager Specialist) i vårt Workforce Management team inom Inhouse Customer Service.
Så kommer du göra skillnad med oss
I denna kombinerade roll som Real Time Manager/Workforce Manager är du en nyckelspelare i den dagliga driften av vår kundservice samtidigt som du säkerställer långsiktig schemaläggning och planering. Du ansvarar för att följa verksamheten i realtid och säkerställa och optimera rätt bemanning långsiktigt – så att våra kunder får snabb, professionell och trygg hjälp när de behöver oss som mest.
Följa och styra inflöden, tillgänglighet och servicenivåer i realtid
Säkerställa att scheman och planer följs och göra justeringar vid behov
Hantera avvikelser som sjukfrånvaro, oväntade toppar i ärendeinflöde eller tekniska störningar
Representera kundservice vid eventuell incidenthantering
Samverka tätt med teamledare och andra stödfunktioner för att optimera kundupplevelsen
Bidra med insikter och underlag kring bemanning och prestation i den dagliga driften
Arbeta med och ansvara för kapacitetsplaner och schemaläggning samt analysera utfall och identifiera effektivitetsmöjligheter
Du blir en del av ett engagerat Inhouse team som tillsammans arbetar för att skapa ett tryggt och bekymmersfritt liv för Telenors kunder. Rollen är viktig eftersom den direkt påverkar tillgänglighet, arbetsmiljö och kundnöjdhet – här gör du skillnad varje dag.
Är du den vi söker?
Vi behöver dig som är på tårna! Du har en genuin vilja att lära och utvecklas så att vi kan möta kunders ständigt föränderliga behov – idag och imorgon.
Kvalifikationer – krav
Gymnasieutbildning
God förmåga att arbeta strukturerat och hålla många bollar i luften
Grundläggande datorvana, är analytisk och van att arbeta med data och KPI:er
Har erfarenhet av RTM, WFM eller liknande bemanningsroll
Erfarenhet från kundservice, callcenter eller annan driftsnära verksamhet
Intresse för analys, planering och optimering
Erfarenhet av WFM-system (ex Genesys och Calabrio)
Vårt löfte till dig Vi är bättre tillsammans. Hos oss möts du av en familjär och inkluderande kultur, en stark gemensam värdegrund och ett ledarskap som ger dig frihet och handlingskraft. Vi tror på att ge varandra förtroende och frihet att agera och fatta beslut, samtidigt som vi är där för varandra i med- och motgångar.
Vi stöttar relationer och samhällen. Telenor är ett samhällsbärande företag och här får ditt arbete ett större syfte. Vi skapar värde för miljoner människor varje dag och har ett kundnära förhållningssätt där mänskliga relationer står i centrum.
Vi ger plats för livet. Arbeta hemifrån två dagar i veckan om du vill, så länge dina arbetsuppgifter gör det möjligt. Resten av tiden skapar vi magi tillsammans på kontoret. Två give-me-a-break-days per år ger en extra paus och flexibla arbetstider hjälper dig att balansera jobbet och livet. Vi finns där genom livets alla faser och erbjuder trygghetspaket i form av bl.a. kollektivavtal, tjänstepension, friskvårdsbidrag och möjlighet att skräddarsy försäkringslösningar som passar just dig, för ditt behov här och nu.
Vi bjuder in till en spännande karriärresa. Din utveckling står i centrum och hos oss är lärande en del av kulturen. Vi avsätter 40 timmar om året för att du ska kunna fördjupa dig, utforska nya områden och växa i din roll. Genom Telenor Academy och andra lärandeinitiativ får du verktygen och friheten att forma din egen karriär. När du vill vidare väntar möjligheter i hela Norden.
Sök till oss idag Vill du ta ditt nästa steg i karriären med oss? Vi ser fram emot din ansökan! Vi träffar kandidater löpande så hör av dig redan idag.
Om du har frågor och vill veta mer är du välkommen att kontakta rekryterande ledare Martina Mårtensson på martina.martensson@telenor.se. Observera att vi tyvärr inte kan ta emot ansökan via mejl.
Bra att känna till Enligt Telenors policy genomför vi bakgrundskontroll på slutkandidat i samtliga rekryteringar.
Med anledning av semesterperioden kommer rekryteringsprocessen att vara vilande under sommaren. Urval och återkoppling sker från och med augusti. Tack för din förståelse.
10% of Europe’s CO₂ emissions are caused by residential heating and energy bills are out of control. Aira is here to change that. With our intelligent Aira Heat Pump at the heart, we’re making the switch to clean energy-tech easier and more affordable. Helping Europe turn off gas and slashing energy costs one home at a time. Founded in 2022, and with 1200+ employees and counting, Aira is driving the clean energy revolution by providing homes with modern clean energy-tech solutions such as solar power, battery storage solutions and heat pumps. With a state-of-the-art production facility in Poland, and HQ in Stockholm, Sweden, and hubs across the UK, Germany and Italy, Aira is well on track to install clean energy-tech into 5 million homes by 2034. About the role As a Full-Stack Engineer in our Survey & Design team, you'll help build the products that support some of the most important steps in Aira's customer acquisition journey. The team is responsible for the tools used to capture and manage information about our customers' homes, supporting everything from home surveys and technical assessments to installation design. These products help ensure that the right information is available throughout the process, enabling tailored and efficient clean energy solutions. You'll join a small, autonomous product team and work closely with product managers, designers and engineers to solve real-world challenges and build scalable solutions that support Aira's continued growth across Europe. As a Full-Stack Engineer, you'll play a key role in shaping the products and services that power these workflows. You'll work across the stack to build scalable solutions and great user experiences. In this role, you will Design and build applications and services that support users across multiple European markets Develop scalable APIs and integrations with third-party systems Process and manage data collected throughout the Survey & Design journey Transform complex technical and geometric data into solutions that support our products and workflows Contribute to architectural decisions and the long-term evolution of the platform Collaborate closely with product managers, designers and end users to improve workflows, user experiences and product capabilities Explore new technologies and approaches that help solve real business problems We're making home energy design smarter, simpler and more scalable. If you enjoy building great products and solving complex problems in a technically challenging domain, this role is for you. What you'll bring to the team Around 5+ years of experience as a Software Engineer Experience building modern software applications across different parts of the stack Strong experience with Java and Spring Boot Experience designing and building APIs A solid understanding of databases, software architecture and distributed systems Experience working with microservices The ability to turn ideas into clean, testable and scalable software A proactive mindset and willingness to take ownership Strong collaboration and communication skills We believe you'll thrive in this role if you're curious, analytical and enjoy understanding the real-world challenges behind the software you build. You don't need a background in engineering, but an interest in technical domains and complex problem-solving will help you succeed. We're also looking for someone who enjoys learning new technologies and is curious about how emerging technologies, including AI, can create value for both products and ways of working. Our tech stack Java, Spring Boot, PostgreSQL, Kafka, gRPC, Kotlin, Python, React, TypeScript, Next.js, Kubernetes and Docker. What is in it for you? Join a mission-driven company accelerating the transition to clean energy across Europe Work on products that have a direct impact on how clean energy solutions are designed and delivered Be part of a small, highly autonomous team with significant influence on product and technical decisions Collaborate with talented colleagues across product, engineering and operations Grow professionally in a fast-moving and international environment Enjoy our brand-new office at Norra Stationsgatan 93 in Stockholm. Conveniently located near public transport, with Sankt Eriksplan and Odenplan stations just a few minutes walk away. At Aira, we champion next-generation energy as well as diversity and inclusion. We firmly believe that a diverse workforce fosters innovation and creativity, enhancing our ability to serve customers and communities effectively. We welcome individuals from all backgrounds, cultures and perspectives to join our team. Our commitment is to uphold equality and inclusivity, fostering a collaborative environment where everyone can thrive and contribute to a better future for our people and the planet.
Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together. SUMMER HIRING NOTICE: DUE TO SUMMER VACATIONS, WE WILL BEGIN THE REVIEWING AND INTERVIEWING PROCESS FOR THIS ROLE FROM AUGUST. HOWEVER, WE ENCOURAGE YOU TO SUBMIT YOUR APPLICATION AS SOON AS POSSIBLE. ABOUT THE ROLE AI is changing how people create and consume content, and the Insights product area is where Mentimeter turns that shift into an advantage rather than something we retrofit later. It's the area that decides what every one of our users sees, learns and does next, to turn data into something valuable enough to come back for, and in turn drive retention and expansion for our business. As Senior Product Manager, Data / ML, you'll own the data and ML depth of Insights: the intelligence that turns every interaction into sharper results, insights and recommendations, pulls in context from inside and outside Mentimeter, and gets better the more it's used. With 300 million users' worth of interaction data behind it, the mandate is to turn that into a defensible asset. The data and ML is the means; a system that drives measurable outcomes for users and the business is the end. This is a senior, hands-on role with a clear mandate. You'll report to the Product Director of Insights: the Director owns the area's place in company strategy and its org shape, while you own the data and ML depth that delivers it. You'll work alongside the other product managers in the area, our Staff Engineers, our Science Lead, the Office of the CTO, and our data platform teams. The exact shape of the teams is still forming, and you'll help shape it. In your first year, success looks like a clear direction the area is bought into, and the first solid evidence that the system is compounding. WHAT YOU'LL DO OWN THE DATA AND ML DIRECTION * Set the data and ML direction for the area and get alignment behind it across product, engineering and leadership. * Turn raw interaction data into immediately useful, actionable insight for users, at the individual level and aggregated up to the organization, measured by whether people come back and act on it. * Keep recommendations grounded in science, not just patterns in the data, working closely with our Science Lead to keep what we surface credible and defensible. BUILD THE INTELLIGENCE PLATFORM, FOR UI AND AGENTS * Own the platform that generates insights and recommendations: opinionated, grounded in our thought leadership, and built so the rest of the suite can build on top of it. * Make that intelligence usable two ways at once, surfaced directly in Mentimeter's UI and exposed so our AI companion and external agents can act on it, with a clean separation between the logic and context layer and the experience layer. * Build the ranking and timing that gets the right insight to the right user at the right moment, getting sharper from what lands. * Partner with Staff Engineers on the architecture and technical bets: you bring the product judgment and the outcomes the system must serve, they own the technical design. MAKE IT LEARN, AND PROVE IT * Define the measurement and experimentation standards the area scales by, so we only scale what shows durable lift against a strong baseline. * Show, with evidence, how the system's insights and recommendations get sharper over time as it learns from feedback, for example through reinforcement learning. * Own how we ship AI well: anticipate failure modes, set quality bars, guard against feedback loops that reinforce errors, and roll back cleanly when the model is wrong. * Make pragmatic calls on when to reach for ML, GenAI or something simpler, proving value before scaling. WHAT WE'RE LOOKING FOR AN EXPERIENCED DATA / AI PRODUCT LEADER * Several years leading data-driven or ML-backed products end to end, from discovery through rollout, ideally in B2B SaaS. * Experience with recommendation engines or similar ranking and personalization systems is highly relevant, and familiarity with AI ecosystems and integration patterns such as MCP is a bonus. YOU BUILD THE DATA SYSTEM, NOT JUST THE SURFACE * You've shipped data or AI products where the core value is the system itself, and you're comfortable reasoning about pipelines, models, and how data compounds over time. * You've led shared-capability or platform work where the real win was adoption and alignment across teams, not just shipping features. COMMERCIALLY MINDED AND OUTCOME-DRIVEN * You connect product decisions to business outcomes like retention, expansion and durable engagement, and treat data and ML as how you get there, not the point in itself. * You have a bias for the simplest solution that works, you resist over-engineering, and you have good judgment on when advanced ML or GenAI is worth the trade-off. RIGOROUS AND AI-NATIVE * Strong on experimentation, with real fluency in A/B testing, incrementality and causal inference. * Fluent in shipping AI responsibly and well: eval sets, failure modes, and a clear sense of what "good enough" looks like before something goes live. A LEADER WHO MULTIPLIES OTHERS * You lead through influence and coaching, make progress in ambiguity through iterative learning and clear decision points, and bring out the best in the people around you. Not sure you meet 100% of our qualifications? Please apply anyway and let us know why you'd enjoy working in this role at Mentimeter. PRACTICAL DETAILS * This role is based in our Stockholm office, primarily onsite with the option to work from home twice per week. * Swedish is not required. Daily work is carried out in English, and the Mentimeter team currently boasts 50+ nationalities. * A cover letter is not required as part of your application. Compensation At Mentimeter, we believe in fair and transparent compensation that grows with you. The salary range for this role is SEK 70,000–SEK 91,000 per month. It’s intentionally broad to reflect the different stages of growth within the role: from early development to deep expertise and meaningful impact. Where an individual is placed within the range depends on factors such as relevant experience, demonstrated skills, and alignment with the role’s requirements. We’re committed to supporting your growth. You’ll have ongoing development conversations with your manager, and your salary will evolve as you build skills and contribute to our mission. In addition to your monthly salary, we offer a comprehensive benefits package—learn more about it here: https://www.mentimeter.com/benefits/stockholm. What Mentimeter can offer At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance. All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page AI and Hiring at Mentimeter At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people. * AI does not screen or decide on candidates. * There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person. * Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking. AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together. Culture at Mentimeter At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users. Learn more about our culture by visiting our Culture page. Review our Privacy Policy for more information.
Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together. SUMMER HIRING NOTICE: DUE TO SUMMER VACATIONS, WE WILL BEGIN THE REVIEWING AND INTERVIEWING PROCESS FOR THIS ROLE FROM AUGUST. HOWEVER, WE ENCOURAGE YOU TO SUBMIT YOUR APPLICATION AS SOON AS POSSIBLE. THE ROLE We’re looking for a Senior Product Manager to lead the Workplace Integrations team. This is the product team that decides how Mentimeter shows up inside the Microsoft or Google suite, learning management systems, and the AI agents reshaping how people work. This is an ecosystem role, where Mentimeter’s thought leadership on engagement and participation gets combined with another product’s value to create something neither could produce alone. A PowerPoint deck that anticipates where attention will drift, an LMS course that reshapes next week's lesson from this week's class questions, an agent that calls Mentimeter to maximise active participation. You lead a team who ships integration features that connect directly to retention and the frequency of use that underpins our strategy. You’ll take over a team mid-execution, with some strategic calls made, other questions still open for you to resolve – you’ll own the next chapter as well as the team’s day-to-day direction. YOUR MISSION Set direction and lead the team * Own the 12-24 month integrations strategy: understand in depth how our customers work day to day, monitor where the relevant platforms (Microsoft, Google, LMSs, AI agents) are heading, and decide how Mentimeter best shows up in those workflows. * Resolve the load-bearing open questions, translating an ambitious thesis into a system the team and the broader Product department can act on. * You and the team own outcomes: name what success looks like for each integration – enterprise retention, frequency, or new-user acquisition – and measure accordingly. * Run rigorous discovery with customers, Sales, Customer Success and the platforms we integrate with, surfacing enterprise and third-party constraints (security, reliability, performance) early so they shape the plan rather than derail it. * Lead the team day to day and own scope, priorities, success criteria, and the tradeoffs, like how deep to invest in PowerPoint, or what capacity to allocate to established vs emerging workflows. * Ship into customers' hands every cycle, starting now with a stronger Menti in PowerPoint and Google Slides, and let usage data answer the open questions rather than parking them in a strategy doc. Operate across teams and functions * Point the other Product teams in the right direction on integrations; help each Menti tool PM see how integrations can strengthen and position their product, and set the shared patterns that keep the suite coherent without slowing them down. * Coach more junior PMs and partner with Product Department Leadership to feed integrations thinking back into the company-level product strategy. * Create alignment with other product teams and departments, and shape go-to-market readiness for significant releases so launches land in customer reality. Shape Mentimeter as an ecosystem product * Define how our AI designs participation moments inside the tools people already use, reading their context to know where and how. * Surface partnership opportunities as you spot them. BizDev owns partnerships, but you live in the integration space day to day and are best placed to see where a technical integration points to a partnership worth pursuing and to bring those forward with a clear rationale. * Co-own the cross-functional work on data security and access control which is the precondition for the ecosystem-level integrations we want to build. WHO WE'RE LOOKING FOR Experienced ecosystem PM * 5+ years in product management, owned product direction and business outcomes for integrations or platform products, ideally in B2B SaaS. * Thinks in ecosystems, ships features. Our integration strategy is about two value propositions combining to create something neither could produce alone. * Reads customer workflows and platform roadmaps together, and can spot when a technical integration is really a partnership opportunity worth handing to BizDev. * Experience with marketplaces or AI/agent surfaces is a plus. Technically fluent and commercially minded * Credible on APIs, OAuth and OIDC, SSO and SCIM, permission scopes and admin consent models, add-ins, MCP, and marketplace review constraints. * Connects the team's work to enterprise conversion, retention and expansion, and grounds prioritisation in customer reality. Senior judgment and influence * Raises decision quality by framing problems sharply and putting the reasoning on the page to make complex bets become workable. * Comfortable in ambiguity and able to take a space with real history and unresolved strategic questions and turn it into a plan the team and stakeholders can get behind. * Coaches more junior PMs and partners credibly with leaders across Sales, CS, Engineering, Design and Data. HOW YOU OPERATE * A clear communicator who builds alignment and creates clarity when inputs conflict or are incomplete. * Outcome-oriented and data-informed – sets explicit success measures and updates the plan as evidence lands. * Aligned with our core values and excited to help us stay true to them as we scale. Not sure you meet 100% of our qualifications? Please apply anyway and let us know why you’d enjoy working in this role at Mentimeter. PRACTICAL DETAILS * This role is based in our Stockholm office, primarily onsite with the option to work from home twice per week. * Swedish is not required. Daily work is carried out in English, and the Mentimeter team currently boasts 50+ nationalities. * A cover letter is not required as part of your application. COMPENSATION At Mentimeter, we believe in fair and transparent compensation that grows with you. The salary range for this role is SEK 70,000–SEK 91,000 per month. It’s intentionally broad to reflect the different stages of growth within the role: from early development to deep expertise and meaningful impact. Where an individual is placed within the range depends on factors such as relevant experience, demonstrated skills, and alignment with the role’s requirements. We’re committed to supporting your growth. You’ll have ongoing development conversations with your manager, and your salary will evolve as you build skills and contribute to our mission. In addition to your monthly salary, we offer a comprehensive benefits package—learn more about it here: https://www.mentimeter.com/benefits/stockholm. What Mentimeter can offer At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance. All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page AI and Hiring at Mentimeter At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people. * AI does not screen or decide on candidates. * There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person. * Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking. AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together. Culture at Mentimeter At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users. Learn more about our culture by visiting our Culture page. Review our Privacy Policy for more information.