Senior Product Manager (12-month FTC)

SENIOR REVOPS MANAGER   Prolific Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models.   The role Prolific for Research is a business unit dedicated entirely to serving our research customer base. We operate a hybrid go-to-market model spanning product-led growth, scaled customer success and a targeted direct sales motion and the person in this role needs to be comfortable across all of them.  This 12 month fixed term role is a senior individual contributor role embedded in the Prolific for Research leadership team, reporting directly to the VP Research. You'll be the sole RevOps practitioner for the business unit, which means you'll need to be as comfortable owning strategy as you are doing the work. You'll be expected to operate as a trusted senior partner to each of your stakeholders, proactively identify problems, and own solutions end-to-end.   What you’ll be doing in the role  Revenue Planning & Commercial Operations * Own revenue planning and target-setting in close partnership with Finance and FP&A * Lead quota modelling and compensation plan design, and manage the operational execution of comp plans * Maintain and continuously improve our forecasting model, accounting for the nuances of a consumption-based revenue model * Build and maintain pipeline models that serve both sales-led and PLG-driven motions CRM & Tech Stack Ownership * Own HubSpot as the primary CRM administrator for Prolific for Research, including all workflows, automations, and customisations required to support multiple GTM motions * Maintain a prioritised RevOps roadmap that enables sales, customer success, marketing, and data teams to operate effectively * Ensure the data warehouse and CRM are well-integrated so that customer journey signals are accessible to the teams that need them Data, Insights & Infrastructure * Work closely with our embedded data team to ensure data is accurate, accessible, and actionable * Develop and maintain customer categorisation frameworks and target account lists for the sales and partnerships teams * Produce data-led reporting and insights that support decision-making across the Prolific for Research leadership team Stakeholder Partnership * * Serve as a senior RevOps partner to the VP Research, Head of Sales & Partnerships, Head of Growth Marketing, and Scaled Customer Success Lead * Actively participate in the Prolific for Research leadership team as a contributor to business strategy and operational planning * Proactively identify operational problems and drive their resolution end-to-end   What you’ll bring to the role * Proven experience in Revenue Operations, Sales Operations, or Business Operations in a high-growth B2B technology company * Demonstrated experience supporting go-to-market models that include product-led growth alongside, or instead of, a traditional sales motion * Strong hands-on HubSpot administration skills, including workflow design, custom properties, and CRM architecture * Confidence working with data: you can collaborate with data teams, interpret or write SQL, and build models that stakeholders trust and use * Experience with revenue planning, quota setting, and compensation modelling * The ability to operate effectively as a sole practitioner: you're as comfortable executing as you are advising * The credibility and communication skills to hold your own as a senior partner to senior stakeholders, while also being the person who gets things done * A startup or scale-up mindset: you set high standards for yourself, take ownership without being asked, and stay composed when things are ambiguous Why Prolific is a great place to work We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems. We believe that the next leap in AI capabilities won't come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breadth and the best of humanity. Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.   Links to more information on Prolific Benefits  External Handbook  Website  Youtube    Privacy Statement By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organization planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.

About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.  Great journeys start with Trainline 🚄  Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.  Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.  Introducing the Trainline Customer Growth Team 👋 Customer Growth sits at the heart of Trainline’s future growth strategy, helping us grow our active customer base, increase customer lifetime value and build durable, scalable revenue streams. The team works across the full customer lifecycle, from acquisition and onboarding through to engagement, retention and reactivation, with a focus on creating customer propositions that are valuable, commercially sustainable and easy to understand. In this role, you will play a key role in defining and delivering the 1-2 year strategy for Paid Propositions including Subscription, with a particular focus on new customer retention initiatives. You will own the end-to-end strategy for this proposition area, including proposition design, pricing, packaging, tiers, bundling and lifecycle optimisation, working closely with Product, Engineering, Design, Data Science, Analytics, Commercial and Marketing to turn strategic opportunities into pilots, experiments and scalable customer experiences. Please Note: We are open to considering Senior & Principal Level Product Managers. In this role as the Senior/Principal Product Manager (18-month FTC), you will...🚄 * Define and lead the 1-2 year strategy for Paid Propositions including Subscription, ensuring it is aligned to Trainline’s company strategy, customer priorities and commercial goals. * Own the end-to-end strategy for new paid customer propositions, including proposition design, pricing, packaging, tiers, bundling and lifecycle optimisation. * Lead a cross-functional squad across engineering, design, data science and analytics, creating clarity, momentum and focus in a strategic and evolving product area. * Shape, launch and learn from pilots and experiments, defining clear hypotheses, success measures and next steps so early insight can inform future product direction. * Use customer insight, behavioural data, segmentation and commercial analysis to understand customer needs and prioritise the most promising growth opportunities. * Explore new commercial scenarios and customer propositions, helping the business understand how different experiences could support sustainable and scalable growth. * Bring structure to ambiguous strategic questions, turning broad opportunities into clear product choices, roadmaps and actionable plans. * Communicate progress, trade-offs and recommendations clearly with senior stakeholders, building alignment and supporting confident decision-making across teams. We'd love to hear from you if you have...🔍 * Experience leading B2C digital product areas focused on customer growth, retention, repeat purchase, recurring value, paid customer propositions, subscription or similar commercial models. * Strong experience shaping customer propositions end to end, ideally including proposition design, pricing, packaging, tiers, bundling or lifecycle optimisation. * Strong product craft, with the ability to move from strategy and discovery through to delivery, testing, iteration and measurable customer outcomes. * Experience leading cross-functional squads, partnering effectively with engineering, design, data science, analytics and commercial stakeholders. * A data-informed approach to product decision-making, including confidence using customer insight, segmentation, experimentation and commercial analysis to prioritise opportunities. * Strong commercial awareness, with an understanding of customer lifetime value, revenue quality, pricing levers and sustainable growth dynamics. * The ability to operate in ambiguity, bringing structure to complex problems and making pragmatic decisions where there may not be a perfect answer. * Ideally, experience in travel, marketplaces, e-commerce, consumer technology or another high-frequency consumer environment where customer engagement is central to growth. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.  We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!  We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:  * 💭 Think Big - We're building the future of rail  * ✔️ Own It - We focus on every customer, partner and journey  * 🤝  Travel Together - We're one team  * ♻️ Do Good - We make a positive impact  We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!