Customer Success Specialist

RiseRank AB

Om RiseRank & Blackfish RiseRank är en del av Blackfish, en entreprenörsdriven koncern med bolag inom försäljning, marknadsföring och rekrytering. Vi är koncernens snabbast växande bolag och hjälper företag att synas lokalt där deras kunder faktiskt söker. Genom att optimera företags närvaro på över 30 plattformar, som Google, Apple och Bing, driver vi konkret affärsnytta, inte bara trafik. Efter en stark etablering i Stockholm, Göteborg och Malmö tar vi nu nästa steg och expanderar internationellt. Om rollen Det här är inte en roll för dig som vill sitta i bakgrunden och analysera SEO. Det är en roll för dig som vill arbeta nära affären och se tydliga resultat av det du gör. Du kommer att arbeta både operativt och med kundkontakt, där du är med och säkerställer att våra kunder får effekt av det vi levererar. Du kommer att: Arbeta hands-on med SEO (struktur, innehåll och optimering) Sätta upp och utveckla kunders närvaro Följa upp, analysera och förbättra resultat löpande Ha dialog med kunder kring prestation och utveckling Vara med och säkerställa att vårt arbete leder till fler affärer för kunden Vem vi söker Vi söker dig som har en grund inom SEO eller digital marknadsföring och vill utvecklas vidare i en roll nära affären. Vi tror att du: Har erfarenhet inom SEO eller digital marknadsföring Trivs med att arbeta operativt Har arbetat med kundkontakt eller service tidigare Är självgående och gillar att ta ansvar Vi erbjuder En roll i ett av koncernens snabbast växande bolag Möjlighet att arbeta nära affären och se tydliga resultat Stort eget ansvar och möjlighet att utvecklas En entreprenörsdriven kultur med högt tempo och korta beslutsvägar Möjlighet att växa i takt med vår expansion Övrigt Heltid Start: Omgående Placering: Stockholm Ansök nu Är du redo att ta nästa steg inom SEO och arbeta närmare affären? Skicka in din ansökan redan idag, vi rekryterar löpande. Kontaktperson: Emmy Zachrisson emmy@riserank.se

HRM Affärsutveckling i Stockholm AB

About Aura Cloud Aura Cloud is a leading cloud-native banking platform that enables financial institutions to launch and operate modern banking services at speed. Our platform plays a business-critical role in our customers’ digital transformation journeys, supporting core financial operations with the highest standards of security, stability, and performance. Founded in 2019, Aura Cloud has built a strong reputation within the Nordic and Baltic financial services sector. Our growth strategy is focused on long-term customer partnerships, sustainable expansion, and delivering measurable value to our clients. As we continue to expand into new European markets, we are looking for an experienced Head of Customer Success to join our Stockholm office. The OpportunityAs Head of Customer Success, you will lead our Customer Success organisation and play a key role in ensuring that customers achieve their business objectives through the Aura Cloud platform. You will oversee customer onboarding, service implementation, ongoing customer success initiatives, and strategic account engagement. Working closely with customers, product owners, engineering teams, and senior stakeholders, you will ensure successful project delivery while building long-term trusted relationships. This is a highly visible leadership role that combines customer engagement, delivery excellence, people leadership, and strategic thinking. Key ResponsibilitiesLead and develop the Customer Success team, consisting of Product Owners and Customer Success professionals. Drive successful onboarding and implementation projects for both new customers and new services for existing customers. Establish and monitor customer success metrics to measure customer outcomes and business value delivered through the Aura platform. Build strong relationships with customer stakeholders, including executive-level decision-makers. Identify customer needs and translate them into opportunities that support their business growth and success. Ensure effective planning, coordination, and execution of onboarding and delivery activities across multiple customer projects. Manage cross-functional dependencies between customer teams, product specialists, and engineering teams, across multiple geographies. Identify, mitigate, and proactively manage project and delivery risks. Maintain governance structures through regular customer meetings, reviews, and escalation management Lead Agile delivery practices, including sprint planning, stand-ups, retrospectives, and continuous improvement initiatives. Collaborate closely with global teams to ensure efficient delivery and operational excellence. What We´re Looking ForRequired ExperiencesMinimum 15 years of experience leading complex IT or technology projects. At least 10 years of experience within banking, financial services, core banking, lending, payments, or related financial technology environments. Proven track record of leading customer onboarding and implementation projects for financial institutions. Experience managing long-term relationships with enterprise B2B customers. Strong understanding of banking processes across consumer, SME, and corporate banking. Hands-on experience with large-scale banking transformations, migrations, or platform implementations. Demonstrated ability to manage multiple customer projects, priorities, and stakeholders simultaneously. Experience working in Agile delivery environments. Experience collaborating with distributed and offshore teams in global delivery organisations. Excellent written and verbal communication skills in English. Leadership Profile We are looking for a leader who combines strong customer focus with operational excellence. You build trust naturally, communicate confidently with senior stakeholders, and create alignment across teams and functions. You are energised by solving complex challenges, thrive in a fast-moving environment, and know how to balance strategic thinking with hands-on execution. You have a proven ability to develop people, build high-performing teams, and create a culture of accountability, collaboration, and customer success. Why Join Aura Cloud?Join a growing fintech company with an established market position and long-term customer relationships. Work with leading financial institutions across the Nordics and Europe. Play a central role in shaping the future of Customer Success within the organisation. Collaborate with highly skilled teams across product, engineering, and customer-facing functions. Be part of a company focused on sustainable growth, profitability, and long-term value creation. Language: English (required). Additional Nordic or European languages are considered an advantage, but not a qualifying factor. ApplicationDoes this opportunity sound interesting to you? Please submit your application in the form of a CV by clicking the “Apply Here” button. Applications will be reviewed on an ongoing basis, and interviews will be conducted continuously, so we encourage you to apply as soon as possible. Due to GDPR we dont accept applications through e-mail. For more information, please contact HRM’s Recruitment Consultant, Mio Emanuelsson, mio.emanuelsson@hrmab.se or Axel Stubbing, axel.stubbing@hrmab.se.

Avaron AB

About the Company At Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development. About the Role You will join a venture in the automotive sector that is rolling out a digital platform for used truck parts. In this role, you help turn launch plans into real customer adoption by making sure workshops and partners are onboarded, activated, and supported in their day-to-day use of the platform. You will work closely with commercial, product, and tech teams, acting as the link between customers and the internal organization. A big part of the role is to capture feedback, understand usage patterns, and turn insights into clear priorities that improve both the platform and the commercial approach. This is a great opportunity for you if you enjoy combining hands-on customer work with operational improvement in a venture environment where your impact will be visible early. Job DescriptionYou will drive onboarding and enablement for workshops and partners using the platform. You will support customer activation and help increase repeat usage after go-live. You will work closely with the Commercial & Growth Lead to execute rollout and activation plans. You will run user tests and gather structured customer feedback. You will translate customer input into clear feature requests and improvement actions for product and tech teams. You will help define and follow up on KPIs related to activation, usage, and customer performance. You will contribute to willingness-to-pay interviews and provide input to the commercial model. You will act as the voice of the customer and help balance customer needs with business priorities. RequirementsYou have a relevant degree or equivalent work experience. You have experience from large rollouts, implementations, or customer enablement. You have strong experience in customer-facing roles. You have experience working in fast-moving environments. You are comfortable working hands-on and in a structured way. You have strong business judgment and commercial understanding. You are comfortable working with data, KPIs, and performance follow-up. You can translate customer insights into actionable improvements. You are comfortable working cross-functionally with commercial, product, and tech teams. You communicate professionally in both Swedish and English. You are willing to complete a background check. Nice to haveBackground in business, operations, or engineering. Experience working closely with product and tech teams. Experience with marketplace platforms or multi-stakeholder environments. Experience with KPI tracking and performance-driven operations. Additional European languages. What We OfferPermanent employment at Avaron AB Occupational pension Wellness allowance of SEK 5,000 per year Application Selections are made on an ongoing basis – apply as soon as you can.