
Adyen · Stockholm
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the fina...
This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft -
making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure
they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and
solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Adyen is looking for a data-driven, proactive, and collaborative Demand Generation Manager to join our team. This role will be
based in our Stockholm office and report directly to the Head of Marketing.
About the Role
The Demand Generation role is focused on driving measurable impact for Adyen’s new customer acquisition efforts. In this role,
you’ll be responsible for planning, executing, and optimizing targeted Account-Based Marketing (ABM) campaigns across owned
channels, paid media, and events.
The ideal candidate is experienced in meeting revenue-based goals through 1:Many, 1:Few, and 1:1 ABM campaigns, collaborating
closely with SDRs, Sales, and Event teams. This is a matrixed-role requiring seamless collaboration across the region and Global
Marketing teams to generate sales-accepted opportunities.
What You'll Do
vehicles—driving targeted prospect attendance, designing pre-/post-event nurture tracks, and ensuring rigorous pipeline
follow-up.
lists based on market priorities.
touch-points.
surround target accounts.
interest into sales-accepted opportunities.
activations across all touch points.
Who You Are
customer acquisition.
fast-paced environment.
events).
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping
us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to
join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at
Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications.
Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application
within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.
Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
This role is based out of our Stockholm office. We are an office-first company and value in-person collaboration; we do not offer
remote-only roles.
The Customer Success Manager (CSM) is a member of the account team* and the role is responsible for ensuring consistent customer satisfaction, efficient operational delivery and execution on contracts, and strong alignment between customer commitments and commercial targets. And by that securing long-term customer retention. The role defines and oversees the global Customer Success strategy for the account, drives continuous improvement, and represents the customer voice internally to support retention, renewals, and long-term partnership success *Account Team refers to Global Team led by Key Account Manager or Account Manager. Direct Reporting Line to Regional Customer Success Manager and Functional reporting line to Key Account Manager for the respective Account supported. Key Responsibilities Point of contract to customer for operational related topics (through post contract signing, ie the execution phase of contracts) • Ensures KAM and Account Manager(s) and other stakeholders are briefed on operational performance, potential risks, and escalation statuses • Represent customer voice for the account internally in WalWil in discussions on strategic direction and priorities • Serve as the global escalation lead for the account, ensuring a "One WW" experience by bridging the gap between customer expectations and operational execution, drives resolution with BU Operations • Lead the preparation and delivery of structured Business Reviews with the customer, translating operational data into actionable insights that demonstrate the partnership's value • Proactively manage the CSAT (Customer Satisfaction) lifecycle, developing and executing robust action plans based on customer feedback and "voice of customer" data • Maintain high levels of transparency and trust through proactive communication, ensuring the customer is aligned with WWs operational capabilities and constraints. Operational Governance & Service Delivery Coordination: Contractual Integrity & KPI Oversight: Own the end-to-end monitoring of SLAs (Service Level Agreements) and KPIs, driving root-cause analysis (RCA) and permanent resolution for any service deviations. Ensure WalWil service delivery meets contractual obligations and performance standards. • Lead hand over from contract signing to operational execution (ie implementation of the contracts), ensuring full alignment of SOPs (Standard Operating Procedures) • Capacity & Demand Orchestration: Act as the primary interface for volume prioritization, synthesizing customer demand forecasts to help Business Units optimize capacity and operational readiness. • Escalation Orchestration: Coordinate internal stakeholders to resolve complex operational disruptions, ensuring the CSM acts as the conductor rather than the primary problem-solver for functional tasks (e.g., Finance/IT). • Financial Health & Compliance: Monitor DSO (Days Sales Outstanding) and billing accuracy, ensuring the account operates within financial targets and adheres to global compliance standards. • Manage large disruption cases (e.g., USTR, Suez) internally and externally • Work with Operation to continuously improve service quality. Strategic Commercial Enablement (Growth & Insights): The role defines and oversees the global Customer Success strategy for the account, drives continuous improvement, and represents the customer voice internally to support retention, renewals, and long-term partnership success • Lead, drive and participate in continuous improvement and transformation initiatives globally related to Customer Success, to account for increased customer satisfaction and to ensure success of renewal and retention strategy • Support KAM in securing contract renewals by providing data points of delivery performance, service excellence and identifying "at-risk" areas early in the contract lifecycle. • Lead Generation & Expansion: Leverage deep system and process knowledge to identify hidden inefficiencies or untapped needs within the customer's supply chain and identify and qualify tactical growth opportunities (new trades, lanes, or services) to generate new opportunities • Digital & Green Adoption: Drive the adoption of WWs digital visibility tools and sustainability initiatives (e.g., BAF 2.0), positioning these as essential value-adds to the customer’s outbound supply chain What We’re Looking For Stakeholder Management and communication • Relationship: Well developed interpersonal skills with a track record of building trust across organizations • Executive Communication: Excellence in articulating complex operational issues clearly and confidently to both tactical teams and senior management. • Interpersonal Influence: Strong ability to build trust-based relationships across diverse regions, cultures, and business units. Business & Commercial Acumen • Demonstrates customer insight to understand value drivers and WalWil impact on business with empathy and ability to manage expectations tactfully Adaptive Mindset & Execution • Solution-Oriented Leadership: A proactive mindset with the ability to navigate complex global supply chain challenges and drive consensus without direct authority. • Analytical skills: Ability to synthesize data into meaningful performance stories and root cause solutions. • Operational Rigor: Highly structured approach to work with meticulous attention to detail, quality, and CRM discipline. • Experience with, or interest in continuous improvement, transformation and standardization of customer success processes. Education Background & Work Experience • Experience within Customer success / care / support, account management and / or shipping, logistics or SCS operations • Bachelor’s degree in business, engineering or supply chain or equivalent experience • 5-10 years working experience.
Vår kund är en större telekomkoncern och en ledande leverantör på den globala marknaden. Här får du bygga upp en modern, datadriven marknadsfunktion från grunden för ett nytt produktområde och se direkta resultat av ditt arbete i en snabbväxande internationell miljö. Skicka in din ansökan redan idag - urval sker löpande. Om tjänsten Vår kund är en del av en större nordisk telekomkoncern och där verksamheten präglas av innovation, internationellt samarbete och hög teknisk kompetens. För deras räkning söker vi ni en erfaren, affärsdriven och operativ konsult som kan bygga upp och driva marknadsföringen för en relativt nytt produktområde. Rollen är placerad på marknadsavdelningen och innebär ett stort eget ansvar för att etablera en modern, datadriven och försäljningsorienterad marknadsfunktion med fokus på digital efterfrågegenerering, leadsgenerering och konvertering. Det här är en kommersiell marknadsroll. Vi söker inte enbart en strateg eller projektledare utan en person som både kan definiera strategin och själv genomföra den, även om du har ett marknadsteam med specialistroller till hjälp. Du behöver vara bekväm med att kavla upp ärmarna, skapa innehåll, bygga kampanjer, utveckla landningssidor och snabbt omsätta idéer till aktiviteter som genererar affärer. Detta är ett konsultuppdrag där du blir anställd av Academic Work och arbetar på uppdrag hos vår kund. Vi söker dig som kan börja i början på september där uppdraget initialt sträcker sig sex månader men med goda chanser till förlängning. Kontoret ligger i Solna och du erbjuds möjlighet att arbeta hemifrån cirka 50%. I slutet av processen kommer vår kund att genomföra en bakgrundskontroll av den kandidat som erbjuds uppdraget. Arbetsuppgifter Som Digital Demand Generation lead kommer du att ansvara för att utveckla och implementera en marknadsstrategi som driver kvalificerad webtrafik, genererar leads och ökar konverteringen genom hela kundresan – från första kontakt till försäljning. Du ska fungera både som strategisk rådgivare och operativ drivkraft samt hjälpa organisationen att prioritera rätt aktiviteter för att snabbt skapa affärsresultat. Utforma och implementera marknadsstrategier för ett nytt affärsområde Bygga och optimera skalbara digitala sälj- och marknadsföringsmotorer Skapa och kravställa innehåll för olika steg i kundresan Driva arbetet med konverteringsoptimering (CRO) på webb och landningssidor Ansvara för leadsgenerering via Pardot och Salesforce Analysera KPI:er och optimera marknadsinsatser baserat på data Producera operativt material såsom webbcopy, e-post och kampanjer Vi söker dig som Har gedigen erfarenhet av digital och resultatorienterad marknadsföring (B2B) Har erfarenhet av att bygga upp och driva demand generation, digital sales eller growth marketing Har erfarenhet från SaaS-, mjukvaru-, tech- eller andra digitalt mogna verksamheter Har avancerad kunskap inom Salesforce och Pardot Har erfarenhet av att arbeta nära säljorganisationer och förstå hur marknadsföring bidrar till försäljning Besitter mycket goda kunskaper i svenska och engelska i både tal och skrift Personliga egenskaper Är mycket affärs- och resultatorienterad. Har ett starkt eget driv och hög genomförandeförmåga. Är analytisk, strukturerad och datadriven. Vågar utmana etablerade arbetssätt och rekommendera nya vägar framåt. Är en "doer" som trivs med att arbeta hands-on och själv tar fram material, testar idéer och driver aktiviteter framåt. Kan växla mellan strategiska diskussioner med ledning och operativ produktion i det dagliga arbetet. Trivs med att bygga upp nya arbetssätt, processer och aktiviteter från grunden. Vår rekryteringsprocess Denna rekryteringsprocess hanteras av Academic Work och vår kunds önskemål är att alla frågor rörande tjänsten skickas till Academic Work. Vi tillämpar löpande urval och kommer plocka ner annonsen när tillräckligt många kandidater har nått slutskedet i rekryteringsprocessen. Vid ansökan efterfrågas ett CV. Personligt brev använder vi inte som urvalsmetod och behöver därför inte bifogas. Rekryteringsprocessen innehåller två urvalstest: ett personlighetstest och ett test i kognitiv förmåga. Testerna är ett verktyg för att kunna hitta den kandidat med högst potential för tjänsten samt främja jämlikhet, mångfald och en rättvis rekryteringsprocess.
About the role We are currently seeking an individual to join our Locker Network Division in Sweden, with the exciting opportunity to be part of our significant growth journey. Our locker network has rapidly expanded to thousands of boxes across multiple countries, and we have ambitious plans for the future. This role offers the chance to contribute directly to one of Sweden's fastest-growing companies and play a key role in enabling our continued expansion. Some of your key responsibilities As a Locker Location Sales Associate, you will play a crucial, highly commercial role in driving our expansion. This position demands a high level of activity, relentless solution-oriented thinking, and true grit. You will be actively involved in identifying and securing partnerships with location hosts for our lockers across various regions. In this role, you will: Proactively identify, approach, and secure new locker locations through outreach, pitches, and negotiations. Build lasting relationships with property owners, retailers, and other potential partners. Manage the full sales cycle: lead generation, pitching, negotiation, and closing agreements. Collaborate cross-functionally with internal teams to ensure smooth roll-out of new locker locations. Spot new market opportunities and bring creative ideas that help expand and optimize our locker network. About you We’re seeking a proactive, sales-driven individual with a strong "can-do" attitude - someone who thrives in a fast-paced environment, can manage a large volume of contacts simultaneously, and consistently pushes discussions forward to close deals and deliver results. We believe you possess the following qualities: Competitive and results-oriented Sales-driven with a focus on closing. Pragmatic and efficient in your workflow. A proactive doer who takes full ownership of their tasks. You should also: Be motivated by ambitious goals and thrive on the challenge of working towards them. Exhibit a strong drive for negotiations and problem-solving. Apply a creative mindset to support the growth of our network. Qualifications Demonstrated success in B2B sales or a related commercial field. Experience working with or within the grocery chain sector is highly meritorious, as understanding the retail landscape is key to our expansion strategy. Experience from a fast-paced industry where high activity is the norm. Strong verbal communication and negotiation skills. A bachelor's degree in a relevant field or equivalent practical experience is a plus, but not required. What we offer We can promise you that you will be challenged, develop your skills and have the opportunity to work with truly amazing and competent colleagues. If you like changes and want to set new processes and ways of working - this is the place for you! Of course, we have all the necessary and standard benefits in place, but in addition to this, we can also offer: 🌇 Sky-High Office: Modern and newly renovated with a 360-degree view around Stockholm. 🐶 Puppy Friendly: Bring your dog to work - we've got a whole floor for our furry friends! 🏓 Fun & Games: Ping pong, Shuffleboard, Foosball, and even a Karaoke Room for your leisure time. 👶 Parental Pay for Six Months: Step away from work and provide the best care and love to your little one. 🎂 A Day Off on Your Birthday: We love to celebrate, so enjoy your birthday to the fullest with a day off each year! ⏰ Hybrid setup and flexible working hours Diversity and inclusion are very important to us and we are committed to creating an inclusive work environment. We want to be a workplace where everyone’s perspectives and opinions are valued, and we are dedicated to creating opportunities for all employees to thrive and reach their full potential. Get to know us In 2022, Instabee was founded after combining Budbee and Instabox - two leading last-mile delivery companies with three consumer-facing brands: Budbee, Instabox, and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European e-commerce enabler. Always with the consumer at heart. We’re fast, both in terms of parcel delivery and when it comes to growing our business. So far our journey has taken us from Sweden to the rest of Scandinavia and parts of continental Europe, but we have no plans on stopping anytime soon. As we continue to expand, the complexity of Instabee grows in parallel. With that in mind, we’re now looking for you to help us on the journey ahead. This recruitment process consists of background checks via Verifiera as a review of previous public criminal records. The result is public information that is handled confidentially. This is mandatory for all recruitment processes at Instabee in Sweden.