Engagement Manager

Legora AB

About Us Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. We lean in: ownership over titles, outcomes over intentions. We fight for excellence: high standards, direct, ego-free feedback. We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. What you’ll do You’ll lead the post-sale customer experience, owning onboarding, adoption and long-term value realization for a portfolio of Mid-Market firms or corporates. Specifically, you will: Design each client’s adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how that firm adopts Legora and transforms the way they work. Execute against that playbook, sequencing initiatives from initial rollout to firm-wide scaled adoption and adapting as the client’s needs and Legora’s capabilities evolve. Act as a strategic advisor who deeply understands client goals and legal workflows, surfaces high-impact opportunities, and guides teams toward maximum value from Legora. Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews. Orchestrate engagement from cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), maintaining end-to-end account context and coordination. Partner with GTM on key commercial moments to ensure seamless handoffs, continuity, and a great customer experience, and to identify and realize expansion opportunities. Translate customer feedback into action by collaborating closely with Product, Engineering, and Marketing to inform roadmap, positioning, and enablement. What you bring You care deeply about customer outcomes and you know that transformation has to be designed and led. You’re proactive, strategic and comfortable steering demanding, senior stakeholders through significant change. You take pride in being the reason customers adopt, grow and succeed. We’re looking for A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programs inside large, complex organizations. Experience building tailored, client-level transformation roadmaps and adoption plans and steering them to measurable outcomes. 3 - 6 years in management consulting, customer success, account management, or a related field, ideally with exposure to high-growth B2B SaaS or Legal Tech. A track record of driving adoption, retention, and satisfaction with enterprise clients and senior stakeholders. Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast. Strong program and project management skills; you keep multi-workstream initiatives moving and your clients confident. Excellent communication skills — written, verbal, and interpersonal. You can lead boardroom conversations with legal leaders and roll up your sleeves with hands-on teams. High EQ: you know when to listen, when to advise and when to act. A love of fast-paced, early-stage environments where you help build the playbook, not just follow it. Comfort with metrics and driven by data, customer health, and outcomes over process. What we offer: At Legora, you’ll have the chance to build long-term, strategic relationships with some of the world’s leading law firms - working on truly impactful problems from day one. You’ll be part of a fast-scaling, entrepreneurial environment where your ideas matter and your growth is a priority. As an early member of the Engagement Management team, your work will be visible, meaningful, and closely connected to both our clients and our product evolution. You’ll collaborate with senior leadership and cross-functional teams, helping shape not just customer outcomes but how we engage and support legal professionals across the globe. We offer a competitive salary, a high-upside equity program, and full support for relocation to our centrally located Stockholm office - designed for focus, energy, and great collaboration. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Legora AB

About Us Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way. Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality. Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design. When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place. We’re not just shaping the future of legal tech — we’re defining it. Ready to join us in building the intelligent future of law? What you’ll do You’ll be the face of Legora for our clients post-sale - guiding them from onboarding through adoption, expansion, and renewal. Specifically, you will: Own the customer journey for a growing book of highly intellectual clients - leading law firms and legal teams across Europe and beyond. Lead onboarding and implementation, ensuring clients are set up for success from day one. Proactively drive product adoption and usage through structured enablement, regular check-ins, and tailored success plans. Act as a strategic advisor: understanding client goals, uncovering new use cases, and helping teams realize maximum value. Identify expansion opportunities and then own the commercial negotiation, taking responsibility for renewals and upsells. Monitor customer health metrics and take initiative to reduce churn risk and drive retention. Closely collaborate with Product, Engineering, and Marketing to translate client feedback into actionable insights. Help build and refine our Engagement playbook - we’re building this machine together. We are just getting started on this and your input will not only be appreciated but expected. What you bring You care deeply about customer outcomes - and you know that successful adoption doesn’t just happen. You’re proactive, strategic, and deeply comfortable working with demanding clients. You take pride in being the reason customers stay, grow, and succeed. We’re looking for 5–7 years of experience in Engagement Management, client advisory, account leadership, or similar roles — in a high-growth B2B SaaS environment, professional services, or consulting context. A track record of driving customer retention, expansion, and satisfaction. A hunter mentality. Someone who is comfortable going out, finding and closing commercial opportunities. Experience working with legal, compliance, or other regulated/complex industries and clients - or just ridiculously good at learning as you go. Strong project management and onboarding experience; you keep things moving and your clients confident. Excellent communication skills; written, verbal, and interpersonal. You can manage high-level conversations with legal leaders and roll up your sleeves with hands-on teams. High EQ and commercial instinct, meaning you know when to listen, when to advise, and when to act. A love of fast-paced, early-stage environments where you help build the playbook, not just follow it. Comfortable with metrics - driven by data, customer health, and outcomes over process. Someone who enjoys being in the office 5 days a week. A key component of Legora’s success has been in-person collaboration and we want you to be part of that. What we offer: At Legora, you’ll have the chance to build long-term, strategic relationships with some of the world’s leading law firms - working on truly impactful problems from day one. You’ll be part of a fast-scaling, entrepreneurial environment where your ideas matter and your growth is a priority. As an early member of the Engagement Management team, your work will be visible, meaningful, and closely connected to both our clients and our product evolution. You’ll collaborate with senior leadership and cross-functional teams, helping shape not just customer outcomes but how we engage and support legal professionals across the globe. We offer a competitive salary, a high-upside equity program, and full support for relocation to our centrally located Stockholm office - designed for focus, energy, and great collaboration. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Sana

ABOUT SANA Sana is an AI lab building superintelligence for work. We believe organizations can accomplish their missions faster when teams can effortlessly access knowledge, automate repetitive work, and learn anything with the help of agentic AI. As part of Workday, we are committed to building AI that augments people. If that’s a mission that excites you, you’re in the right place. ABOUT THE ROLE We believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better. If that’s a mission that excites you, you’ll be in great company at Sana. Join our Stockholm team as an Engagement Manager and work alongside a team of highly motivated people from previous workplaces such as Google AI, Spotify, BCG, and McKinsey. Our Impact team is known for its adaptability, entrepreneurial spirit, and relentless pursuit of excellence, embodying our core belief that learning is the foundation of all meaningful change. In the Impact team, we work very closely with the companies who choose Sana. Together we problem solve, design solutions and implement them to drive change. Ultimately we measure ourselves through the impact we achieve through rolling out and adopting Sana. Our challenges are to continually learn and adapt to meet the unique needs of each company and team, and implement the creative solutions that make us proud of what we have achieved. While doing so we define what the future Sana's customer success, solution engineering and deployments teams will look like. By scaling this team, we create a significant impact on how people learn, across every industry, and across the globe. WHAT WILL HELP YOU THRIVE * Are naturally curious, always seeking to learn, and view every challenge as a growth opportunity. * Possess grit and determination, allowing you to weather setbacks and persist towards your goals. * Are driven by excellence, striving for greatness in everything you do. * Embody humbleness, always ready to learn from others and unafraid to admit when you're wrong. * Are deeply committed to our mission of changing the way the world learns, and have a genuine passion for global business development. * Possess an entrepreneurial spirit, with the mindset of a founder and the readiness to build our customer success team. * Are impact-driven, motivated to make a difference and continuously push the limits of what's possible. WHAT WE OFFER * Help shape AI's future alongside brilliant minds from Google, Apple, Spotify, Notion, Slack, Databricks, and BCG. * Competitive salary complemented with a competitive RSU program. * Swift professional growth in an evolving environment, supported by a culture of continuous feedback and mentorship from senior leaders. * Work with talented teammates across 5+ countries, and global customers, from our beautiful office in Stockholm.