
Neko Health AB · Stockholm
Role Purpose The Lead Operator is responsible for the day-to-day performance of the operator team and the overall quality of scanning operations and member expe...
Role Purpose
The Lead Operator is responsible for the day-to-day performance of the operator team and the overall quality of scanning operations and member experience. Reporting to the Clinic Lead, the Lead Operator acts as the primary interface between HQ operational functions and the clinic floor, translating standards and priorities into consistent, high-quality delivery.
This role is for someone who leads by example: a technically excellent operator who brings genuine people leadership capability, and a strong commitment to member experience. You will directly manage the operator team and work in close partnership with the Clinic Lead to keep the clinic running at its best every day.
What You'll Deliver in the First 6–12 Months
Lead and coach the operator team through structured 1:1s, clear standards, and consistent embedding of Neko values.
Act as the operational escalation point on the floor, triaging issues calmly and decisively.
Own daily operator workflow, room readiness, and shift scheduling so the clinic runs efficiently at all times.
Monitor operator KPIs, and drive continuous improvement.
Support operator recruitment and lead on-floor training and competency checks.
Ensure safety compliance and clinic floor standards, escalating equipment or environmental issues as needed.
Partner with Operations, People, Training, Facilities, Tech, and Governance on scheduling, performance, and audit readiness.
Remain hands-on and visible as a scanning operator, role-modelling the standards expected of the team.
Minimum Qualifications
Healthcare education background.
Highly proficient clinician, leading by example in phlebotomy, and hands-on clinical/technical experience.
Previous team management experience.
Proficiency in Swedish and English.
Excellent communication and interpersonal skills.
Able to manage multiple priorities simultaneously without compromising quality or patient experience.
Clear, direct, and effective communicator across all levels of the team and with patients.
Application Deadline
10th August. Please note that applications will be reviewed after the application deadline.
Role Purpose As Medical Director in Sweden, you will be the principal medical authority across our Swedish sites. Accountable for clinical performance, governance, quality, team leadership, and the credibility of Neko’s clinical model. You will report to the Medical Director, Europe and work closely with the international medical leadership team. You will have a visible, active presence in the clinics. Hold the clinical standard with consistency and clarity and build a strong clinical team culture together with the Swedish clinical leads. Beyond the clinics, you are Neko’s medical voice in Sweden. You will engage with academic institutions, regulatory bodies, professional networks, and public health discourse. Representing a model of preventive care that is evidence-based, and genuinely different from what the system currently offers. What You’ll Deliver in the First 6–12 Months Clinical Leadership and Team Performance Set and hold the clinical standard for Neko’s Swedish operations. Lead, develop, and performance-manage Sweden's clinical leads. Create a culture of clinical excellence, high expectations, and honest feedback. Partner closely with Sweden's operational and clinical teams to ensure the two sides of the business move in the same direction without friction. Ensure clinical KPIs. Clinical Governance and Quality Own the Swedish clinical governance framework: policies, protocols, escalation pathways, incident review, and risk management, aligned to Neko’s global standards and Swedish regulatory requirements. Own Sweden’s clinical quality composite and drive it consistently to benchmark. Lead Neko Sweden’s continuous quality assurance efforts across patient safety and medical quality. Contribute actively to the global medical quality framework, bringing Swedish market insight into shared standards and improvement initiatives. Regulatory and Compliance Leadership Responsible for ensuring that all Swedish Neko clinics operate in compliance with applicable Swedish healthcare laws and regulations. Maintain Neko’s relationship with relevant Swedish regulatory and professional bodies. Ensure clinical documentation, consent frameworks, and protocols are compliant with Swedish healthcare law, EU MDR, and GDPR. Ensure Neko’s Swedish clinical operations are prepared for regulatory inspection at all times. Clinical Evidence and Medical Community Engagement Help build the clinical case for Neko’s preventive model in Sweden’s medical and public health discourse. Engaging with academic institutions, research bodies, and clinical networks. Ensure that the clinical claims Neko makes are grounded in evidence. Build and maintain Neko’s clinical credibility in the Swedish medical community. Be a recognized and respected voice on preventive medicine, population health, and the clinical value of early detection. Engage with Swedish academic medicine, public health institutions, and professional bodies. Represent Neko at medical conferences, academic and policy forums, and in media engagement on preventive health. Minimum Qualifications Swedish medical license issued by Socialstyrelsen. 10+ years of clinical experience, including 3–5 years in a senior clinical leadership role with direct management of clinical teams. Demonstrable track record of managing, developing, and performance-managing clinicians. Strong knowledge of Swedish healthcare regulations. A senior physician with a standing in the Swedish medical community. A genuine belief in preventive medicine and early detection. Fluency in Swedish and English. Preferred Experience in technology-enabled, consumer-facing, or multi-site private healthcare environments. Familiarity with Swedish private healthcare, Företagshälsovård, and corporate wellness markets. Track record of external profile-building: published clinical or scientific work, speaking engagements, advisory roles, or media presence on population health. Experience leading a clinical function through significant growth or operational scaling.
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