
H & M Hennes & Mauritz GBC AB · Stockholm
As Performance & Insights Lead, you will play a key role in shaping how Retail Operations in H&M measures and drives performance globally. You will own and evol...
As Performance & Insights Lead, you will play a key role in shaping how Retail Operations in H&M measures and drives performance globally.
You will own and evolve our KPI framework, ensuring consistency in how performance is defined, tracked, and communicated across markets. Acting as the analytical centre of excellence, you will translate data into actionable insights that support decision-making, benchmarking, and continuous improvement across global teams and Sales Markets.
Commercial Development & Growth (CD&G) is a global function within the H&M brand and our ambition is to create a more seamless, inspiring and relevant experience for our customers. Together we develop, grow, and optimize all sales channels to elevate the H&M brand while enabling profitable sales and growth for our company.
Our function plays a key role in delivering on our brand plan through an elevated, inspirational, and relevant shopping experience that is centered around our product and provides competitive convenience for our customers.
In this role, you’ll report to the Head of Retail Operations.
Own the global Retail Operations KPI framework, including definitions, calculations, and logic.
Ensure a consistent “one version of truth” across key operational metrics
Measure and track benefit realization and ROI for new initiatives and implementations.
Develop and maintain performance reporting tools, including store-related insights (e.g. Store Performance Application).
Produce weekly and monthly performance packs, including trends, insights, and recommended actions.
Translate data into clear narratives that highlight drivers, risks, and opportunities.
Conduct market benchmarking to identify gaps, best practices, and improvement areas.
Support markets with performance deep-dives and data interpretation.
Maintain structured approaches to root cause analysis across markets.
Partner with key stakeholders to ensure follow-up and action tracking on identified improvements.
Drive strong data governance by ensuring KPI documentation and definitions are accurate and up to date
Relevant degree (e.g. Business Administration, Engineering) or equivalent experience.
Experience working with KPIs, performance reporting, and data analysis in roles such as Controller, Business Analyst, Data Analyst or similar.
Experience with BI tools (e.g. Power BI, Tableau) and strong Excel skills.
Understanding of retail or store operations is a strong advantage.
Strong analytical mindset with experience building or working with KPI frameworks
Ability to turn complex data into clear, actionable insights
High attention to detail combined with strong storytelling and communication skills
Confident in working with and influencing multiple stakeholders across markets and functions
Structured and proactive, with the ability to drive continuous improvement
This is a full-time position with a placement in Stockholm.
Tech innovation at Apotea Apotea is Sweden’s largest online pharmacy, committed to making healthcare products accessible and efficiently delivered to everyone. We’re rebuilding our core platform on modern cloud-native architecture, combining deep domain expertise with genuine care for our customers. We’ve been recognized as Sweden’s best e-commerce company multiple times, and we’re now investing heavily in the next generation of our technology stack. In Tech, our vision is to move toward being AI-first, highly automated, and data-driven systems, not by layering AI on top of legacy workflows, but by redesigning how software are built and operated. We focus on building systems that are scalable, observable, and owned by engineers end-to-end. We are now looking for a Technical AI Product Lead for the Pharmacy domain, who wants real ownership, real impact, and an opportunity to shape Apoteas core business. Your role as a AI Product Lead at Apotea • Leader of an AI team – Lead a small team of up to eight engineers building products at Apotea. • Own the roadmap – From concept to deployment, define and drive the development of AI-powered solutions that align with business goals and user needs. • Bridge business and technology – Translate business problems into clear technical requirements, working closely with Machine Learning Engineers, Software Developers, and stakeholders. • Prioritize with purpose – Balance quick wins with long-term initiatives by using data, business insight, and technical feasibility to guide backlog prioritization. • Collaborate hands-on with the team – Sit with your team daily and be an active part of sprint planning, backlog refinement, and solution discussions. • Define success metrics – Own the KPIs for your domain & products and ensure they deliver measurable impact. • Validate ideas fast – Drive experimentation and data-driven iteration to move from insights to deployed solutions quickly. • Ensure production readiness – Work with engineers to ensure the solutions meet reliability, performance, and compliance standards before going live. • Communicate clearly and often – Share progress, risks, and outcomes transparently with leadership and other stakeholders. • Follow up the AI trends and find good AI products – Educate non technical members in the organization to help them use AI and become more efficient in their daily tasks. Who you are? We’re looking for a Technical Product Lead who thrives at the intersection of AI, business, and engineering. You’re TECHNICAL enough to keep up: • Understands AI/ML concepts, data pipelines, APIs, and MLOps practices. • Can ask the right questions to understand engineering tradeoffs. • Proficient in using AI tools & building POCs • Bonus: Experience in software development, data science, or ML engineering. You’re a PRODUCT MANAGER who: • Drives outcomes, not just outputs. • Turns fuzzy problems into structured roadmaps and actionable tasks. • Prioritizes ruthlessly and communicates with clarity. You’re STRATEGIC and HANDS-ON: • Works well with ambiguity and adapts quickly to change. • Takes ownership across discovery, delivery, and iteration phases. • Balances user experience, business value, and technical feasibility. You’re a LEADER: • Hire and retain technical top talent. • Develop an inclusive and high performing culture. • Inspire the team to build inovations with big impact. Bonus points for experience with: • E-commerce, logistics, or health tech domains. • Working in small, agile, cross-functional teams. • Swedish language skills (not required, but a plus). What Apotea Offer You The chance to work on cutting-edge AI and ML projects that impact millions of customers. Join a flat, agile organization with minimal bureaucracy Drive sustainability through eco-friendly packaging and logistics Opportunities for career growth through training, mentorship, and industry conferences. Collaborate in a cross-functional, transparent environment Own projects from concept to deployment A stable, future-focused company with a meaningful mission to improve healthcare accessibility. About Apotea Apotea.se is Sweden’s largest online pharmacy, with the country’s broadest range of over 32,000 non-prescription items and nearly 19,000 prescription drugs for humans and animals. Recognized as Sweden’s most sustainable e-commerce company (Sustainable Brand Index 2021), we simplify everyday life for our customers with fast deliveries and expert advice. In 2024, Apotea reached a turnover of SEK 6.5 billion and currently employs about 1,000 people across Stockholm, Lidingö, and Morgongåva. LinkedIn Instagram Apotea is an inclusive employer that values diversity. We welcome all applicants and strive to create a work environment where people, regardless of background, gender, age, religion, or disability, can thrive and grow. Recruitment Process Apply Interview: Screening Interview: Technical & Product Capabilities Interview: Culture Fit Background Check: As a pharmacy, we always conduct a background check. Offer Presented Location: Sveavägen 168, Stockholm, Sweden Reports to: Chief AI & Tech Officer Application Do not hesitate to send in your application already today. For more information or questions, visit our career page or contact us at jobb@apotea.se. We do not accept applications via email. Join Us and Make a Difference - We hope you want to be a part of our team! Submit your application today—interviews are conducted on an ongoing basis, and the position may be filled immediately. Start date by agreement. Welcome to Apotea – where technology meets health and creates magic!
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