Project Manager within e-health

Bannerflow is a fast-growing global SaaS company building a Creative Intelligence Platform that enables enterprise brands to predict, create, and optimize advertising across channels. We’re on a company-wide AI transformation journey, where AI and agentic workflows are becoming a core part of how we build and innovate, with high expectations on adoption across all teams. Our teams are highly autonomous, collaborative, and we are now looking for another passionate Customer Success Manager to join us! ⭐ Ready for a new challenge? Here is what we offer. Team Spirit, built upon trust & ownership Together, we decide how to win. We trust each other and take great ownership in what we do. We respect the individual, assume the best in others, and believe in close collaboration and communication, both within and outside of the team. New challenges and personal growth We live by our entrepreneurial spirit. This means taking risks, identifying opportunities, and always seeking new solutions. Do you have ideas on how we can scale even faster? Bring them on! A passionate and fun culture We are passionate about our work and believe that having lots of fun is essential for both creativity and success. Welcome to a diverse and inclusive workplace, with a lot of exciting activities going on, including Health Month, inspirational sessions, team activities, company trips, and board game nights. A stable and global industry-leader based in Stockholm, expanding and scaling to new markets! We’re in a great position to drive success and seize new opportunities. Our international customer base is constantly growing, and so is our product. With the support of our new owners, we are making moves to expand into new markets, setting a clear course for growth in 2025. 🦋Are you + Bannerflow = true? We are seeking an experienced and ambitious Customer Success Manager to join our team. In this role, you will manage a portfolio of approximately 25 enterprise customers, ensuring successful onboarding, product adoption, and overall satisfaction with the Bannerflow platform. Your mission will include driving customer retention and revenue growth through strategic customer projects, quarterly business reviews, and maintaining high satisfaction levels. Key Responsibilities * Own a portfolio of enterprise customers from the point of signature, acting as the main point of contact and trusted advisor throughout the customer lifecycle * Drive product adoption, usage, and value realization by helping customers translate Bannerflow into measurable business impact. * Lead regular business reviews and strategic customer conversations with both day-to-day users and senior stakeholders. * Build and execute account plans that support retention, renewal, and expansion across your customer portfolio. * Identify and drive upsell and cross-sell opportunities in close collaboration with internal stakeholders. * Coordinate with product experts, support, and product teams to ensure customers get to value quickly and continue to grow over time. * Capture customer feedback, market insight, and product needs, and feed them back into Product and the wider business. So, what are we looking for? * 4+ years of experience in Customer Success management roles, with experience in or exposure to the SaaS industry being a strong plus. * Proven ability to manage and complete customer projects effectively. * Strong relationship-building skills to foster trust and collaboration with customers. * Excellent communication skills in English; additional languages are a bonus. * Ability to analyze and report on customer data to derive actionable insights. * Proficiency in upselling and negotiating with customers. * Initiative and adaptability to meet changing customer and business needs. * Strong problem-solving skills with a customer-first approach. * Commercial mindset and understanding of business principles to drive growth. * A humble, grounded, and collaborative attitude. At Bannerflow, we live by our values of passion, collaboration, and challenge. As a Customer Success Manager, you’ll help us strengthen relationships with our customers, drive success, and expand our footprint. You’ll also enjoy our engaging culture with activities like team events, Friday beers, and hackathons. We believe that our employees are the key to our success and we are dedicated to building a positive and supportive work environment where our employees can thrive and grow. We are committed to building a diverse and inclusive team and welcome applications from candidates of all backgrounds, experiences, and abilities. A quick summer note 🌞 Please apply as usual, we'd still love to hear from you! Many of us are taking time off right now, so applications will only be reviewed sporadically until we're back to our usual pace in August. Thanks for your patience.

About the Role Do you enjoy combining commercial discussions, analytical thinking, and customer collaboration in a fast-paced SaaS environment? As a Renewal Manager at Tacton, you will play a key role in securing recurring revenue, reducing churn, and driving successful renewals for customers globally. You will work closely with Customer Success, Sales, Finance, and Revenue Operations in a collaborative and high-visibility role that combines customer negotiations, forecasting, process management, and operational execution. You will report to the VP Customer Success- Johan Jacobsson. This is a role with strong ownership and the opportunity to influence ways of working, improve processes, and contribute to future automation and AI-driven efficiencies. Key Responsibilities * Manage subscription renewals and consistently achieve quarterly and annual renewal targets * Handle commercial negotiations related to renewals, pricing, and indexation * Reduce churn and identify customer expansion opportunities * Maintain accurate renewal forecasting and revenue reporting * Work closely with Customer Success, Sales, Finance, and Revenue Operations teams * Support and improve renewal processes, workflows, and automation initiatives * Ensure accurate customer and renewal data management in Salesforce and related systems * Build strong internal and external stakeholder relationships * Contribute to operational improvements and future AI-driven ways of working Requirement * 2–5 years of experience within renewal management, customer success, or similar commercial roles, preferably within B2B SaaS, technology, or manufacturing industries * Strong understanding of recurring revenue models, ARR, and customer renewals * Experience handling customer negotiations and commercial discussions * Strong analytical and numerical skills * Proficiency in Salesforce, Excel, and other business systems/tools * Excellent communication skills in English, both written and spoken * Bachelor’s degree in business administration, engineering, science, or a related field is considered a plus * Experience with AI tools, automation, or process improvement initiatives. Who Will Thrive in This Role We believe you are a proactive, structured, and commercially minded person who enjoys balancing customer interaction with operational execution. You thrive in fast-paced environments where priorities can shift quickly and feel comfortable taking ownership of your work independently. You are detail-oriented, communicate clearly, and enjoy building strong relationships with customers and stakeholders. At the same time, you are curious, solution-oriented, and motivated by improving processes, learning new ways of working, and contributing to a positive and collaborative team environment. The Recruitment Process Consists Of * Screening call with Global Talent Acquisition Partner * Business interview with our hiring managers * Personality test and logical ability test * Interview with peer * Grand Parent interview * Reference and background check Why Tacton? * A solid and stable company with over 20 years of industry experience. * Flexible hybrid setup - 3x week at the office * 33 days of paid time off – 30 vacation days plus 3 extra to make sure you get the rest you deserve. * Premium occupational pension – Our pension plan goes beyond ITP1, with higher employer contributions depending on your age and salary level. * Generous wellness allowance – 5,000 SEK annually to support your health and wellbeing. * Private healthcare insurance – Skip the waiting lines and get quick access to private medical care, including specialist consultations and treatments. * Parental leave top-up – We top up your parental leave so you receive up to 90% of your base salary for up to 6 months, helping you focus on your family without financial stress * Weekly treats – Fika one week, breakfast the next, because good food brings people together. This position is based in Stockholm and requires you to work from our office on a regular basis. About Tacton  Tacton is a global leader in software for manufacturers of complex, highly configurable products. Tacton delivers the Buyer-Centric Smart Factory, connecting buyer engagement with engineering and order fulfillment through a single source of truth.  By uniting Configure, Price and Quote, Configuration Lifecycle Management, and Configured Order Fulfillment, Tacton helps manufacturers manage complexity, protect margins, and deliver with confidence across the lifecycle.  With more than 26 years of experience, Tacton supports manufacturers worldwide and is headquartered in Stockholm, Sweden and Chicago, USA. Learn more at www.tacton.com.