Renewal Manager

About the Role Do you enjoy combining commercial discussions, analytical thinking, and customer collaboration in a fast-paced SaaS environment? As a Renewal Manager at Tacton, you will play a key role in securing recurring revenue, reducing churn, and driving successful renewals for customers globally. You will work closely with Customer Success, Sales, Finance, and Revenue Operations in a collaborative and high-visibility role that combines customer negotiations, forecasting, process management, and operational execution. You will report to the VP Customer Success- Johan Jacobsson. This is a role with strong ownership and the opportunity to influence ways of working, improve processes, and contribute to future automation and AI-driven efficiencies. Key Responsibilities Manage subscription renewals and consistently achieve quarterly and annual renewal targets Handle commercial negotiations related to renewals, pricing, and indexation Reduce churn and identify customer expansion opportunities Maintain accurate renewal forecasting and revenue reporting Work closely with Customer Success, Sales, Finance, and Revenue Operations teams Support and improve renewal processes, workflows, and automation initiatives Ensure accurate customer and renewal data management in Salesforce and related systems Build strong internal and external stakeholder relationships Contribute to operational improvements and future AI-driven ways of working Requirement 2–5 years of experience within renewal management, customer success, or similar commercial roles, preferably within B2B SaaS, technology, or manufacturing industries Strong understanding of recurring revenue models, ARR, and customer renewals Experience handling customer negotiations and commercial discussions Strong analytical and numerical skills Proficiency in Salesforce, Excel, and other business systems/tools Excellent communication skills in English, both written and spoken Bachelor’s degree in business administration, engineering, science, or a related field is considered a plus Experience with AI tools, automation, or process improvement initiatives. Who Will Thrive in This Role We believe you are a proactive, structured, and commercially minded person who enjoys balancing customer interaction with operational execution. You thrive in fast-paced environments where priorities can shift quickly and feel comfortable taking ownership of your work independently. You are detail-oriented, communicate clearly, and enjoy building strong relationships with customers and stakeholders. At the same time, you are curious, solution-oriented, and motivated by improving processes, learning new ways of working, and contributing to a positive and collaborative team environment. The Recruitment Process Consists Of Screening call with Global Talent Acquisition Partner Business interview with our hiring managers Personality test and logical ability test Interview with peer Grand Parent interview Reference and background check Why Tacton? A solid and stable company with over 20 years of industry experience. Flexible hybrid setup - 3x week at the office 33 days of paid time off – 30 vacation days plus 3 extra to make sure you get the rest you deserve. Premium occupational pension – Our pension plan goes beyond ITP1, with higher employer contributions depending on your age and salary level. Generous wellness allowance – 5,000 SEK annually to support your health and wellbeing. Private healthcare insurance – Skip the waiting lines and get quick access to private medical care, including specialist consultations and treatments. Parental leave top-up – We top up your parental leave so you receive up to 90% of your base salary for up to 6 months, helping you focus on your family without financial stress Weekly treats – Fika one week, breakfast the next, because good food brings people together. This position is based in Stockholm and requires you to work from our office on a regular basis. About Tacton  Tacton is a global leader in software for manufacturers of complex, highly configurable products. Tacton delivers the Buyer-Centric Smart Factory, connecting buyer engagement with engineering and order fulfillment through a single source of truth.  By uniting Configure, Price and Quote, Configuration Lifecycle Management, and Configured Order Fulfillment, Tacton helps manufacturers manage complexity, protect margins, and deliver with confidence across the lifecycle.  With more than 26 years of experience, Tacton supports manufacturers worldwide and is headquartered in Stockholm, Sweden and Chicago, USA. Learn more at www.tacton.com.

ÜBER UNS We’re the smart Innovation Platform trusted by over 600 global organizations to manage the full innovation lifecycle, from strategic foresight to ideation, tech scouting, startup engagement, and project execution. Our modular, AI-powered software connects strategy with delivery, helping business units align efforts, make smarter decisions, and scale what works across the enterprise. With more than 20 years of experience, a team of over 160 employees, and expert consulting, HYPE enables organizations to make innovation systematic, inclusive, and outcome-driven—reducing costs, driving growth, and building resilience in a constantly changing world.    Now, we’re expanding our team and are looking for a   Renewal Manager (m/f/d)    Location: Europe, preferably Spain | Language: English & German DEINE AUFGABEN As a Renewal Manager, you will ensure that customer contracts are renewed in a timely and economically successful manner. You will take ownership of the renewal pipeline, reduce churn risks, improve forecast accuracy and ensure that renewals are not tackled shortly before the end of the contract.   Your role is a commercial interface function between Customer Success, Sales and Finance. You will be responsible for the entire renewal process for a defined customer portfolio in EMEA and North America, from the early identification of upcoming contract renewals to the successful closing. These include in particular: Renewal Management * You will build and maintain a transparent renewal pipeline for all contracts with upcoming renewals. * You control timelines, next steps, and escalations. * You will ensure that all relevant stakeholders are involved in good time. Commercial Negotiation * You will hold renewal talks with customers, negotiate commercial conditions within the framework of specified guidelines and actively work to control discounts, secure existing customers and implement price increases or indexations. Churn Prevention * You will identify renewal risks at an early stage and work with Customer Success and Account Management on measures to reduce risk. Forecasting and reporting * You provide a reliable forecast of renewals, churn, downsell and upside potential. * You keep CRM data up-to-date and create regular reports Process improvement * You will develop and improve renewal playbooks, email sequences, escalation logics, reminder processes and reporting structures. The goal is a scalable, repeatable renewal process. Success Criteria / KPIs The success of the role is measured in particular by the following key figures: * Gross Revenue Retention * Net Revenue Retention * Renewal rate according to ARR * Churn and Downsell ARR  * Discount Control * CRM Hygiene and Renewal Pipeline Coverage * Renewal Cycle Time DEIN PROFIL * 3+ years of experience in B2B SaaS, ideally with renewal management, inside sales or customer success responsibility * Experience with contract renewals, commercial discussions and stakeholder management * Understanding SaaS metrics such as ARR, GRR, NRR, CHURN, downsell, expansion, and forecasting * Very good CRM discipline, ideally HubSpot (alternatively Salesforce or Gainsight) * High process strength and good numerical understanding * Ability to identify risks early and escalate internally * Confident appearance in customer meetings * Fluent in German and English is a must * Other languages such as French, Spanish or Dutch are a plus WAS WIR DIR BIETEN Make an Impact: Help companies shape their future by driving innovation programs that matter   Strong Start: Onboard with expert support and learn from a global team of experienced professionals   Work-Life Flexibility: Flexible work schedules   Career Growth: Ongoing development and clear pathways to expand your role   Collaborative culture: A supportive, inclusive, and international team environment   Purpose-Driven Work: Be part of something bigger—accelerating innovation for a better world DEINE KONTAKTPERSONEN Charline Kocourek is your contact in the Human Resources department. Please apply directly through our applicant tracking system, Personio, on our website. We prefer that you submit your application in English. If you have any further questions, you can reach us at +49 (0) 228 / 2276-0.