Head of Customer Partnership (m/w/d)

Semdor Pharma Group GmbH

DEINE AUFGABEN * Entwicklung, Umsetzung und kontinuierliche Weiterentwicklung der Vertriebs- und Partnership-Strategie für Apotheken, Telekliniken und Großhändler * Aufbau, Pflege und Ausbau langfristiger strategischer Partnerschaften mit relevanten Marktteilnehmern entlang der gesamten Wertschöpfungskette * Identifikation, Verhandlung und Abschluss neuer Kooperations- und Geschäftsmöglichkeiten zur nachhaltigen Umsatzsteigerung * Intensives Key Account Management mit unseren wichtigsten Apotheken-, Großhandels- und Teleklinik-Partnern * Verantwortung für Umsatz-, Absatz- und Wachstumsziele sowie die Erschließung neuer Marktpotenziale * Entwicklung und Umsetzung gemeinsamer Wachstumsinitiativen mit strategischen Partnern * Führung, Coaching und Weiterentwicklung eines Vertriebsteams von rund 10 Mitarbeitenden * Analyse von Markt-, Wettbewerbs- und Kundenentwicklungen zur Ableitung von Vertriebs- und Partnerschaftsstrategien * Steuerung relevanter Vertriebs-KPIs sowie kontinuierliche Optimierung von Prozessen, Strukturen und Performance * Enge bereichsübergreifende Zusammenarbeit mit Supply Chain, Marketing, Procurement und dem Quality Department zur Sicherstellung einer exzellenten Customer Experience * Repräsentation des Unternehmens bei Kunden, Partnern, Branchenveranstaltungen und relevanten Netzwerkformaten DEIN PROFIL * Mehrjährige Erfahrung in einer Vertriebs- oder Vertriebsführungsfunktion im Healthcare-, Pharma-, MedTech-, Cannabis- oder E-Commerce-Umfeld * Nachweisbare Erfolge im Aufbau und der Entwicklung strategischer Kunden- und Partnerbeziehungen * Fundierte Erfahrung im professionellen Key Account Management sowie im Management komplexer Stakeholder-Strukturen * Erfahrung in der Zusammenarbeit mit Apotheken, Großhändlern, Telemedizin-Anbietern oder digitalen Gesundheitsplattformen ist von Vorteil * Mehrjährige Führungserfahrung sowie die Fähigkeit, Teams zu motivieren, weiterzuentwickeln und erfolgreich auf gemeinsame Ziele auszurichten * Ausgeprägtes unternehmerisches Denken, hohe Eigeninitiative sowie starke Vertriebs- und Abschlussorientierung * Du fühlst Dich in einem dynamischen, schnell wachsenden und sich kontinuierlich weiterentwickelnden Marktumfeld wohl und agierst auch in Phasen hoher Veränderung souverän und lösungsorientiert * Hervorragende Kommunikations- und Verhandlungsfähigkeiten sowie die Fähigkeit, sich sicher und überzeugend auf unterschiedlichste Gesprächspartner und Entscheidungsebenen einzustellen – vom Apothekeninhaber über Management-Teams bis hin zu strategischen Geschäftspartnern * Strategisches Denken kombiniert mit einer ausgeprägten Hands-on-Mentalität und hoher Umsetzungsstärke * Analytische und datengetriebene Arbeitsweise mit einem klaren Fokus auf nachhaltiges Wachstum * Sehr gute Deutsch- und gute Englischkenntnisse WARUM WIR? * Flex Office Du möchtest zwischendurch den Arbeitsplatz von Köln aus wechseln? Mit unserem „Flex Office“-Modell kannst du auch ab und an aus unseren Büros in München, Hamburg, Leipzig oder ... arbeiten – für mehr Abwechslung, neue Perspektiven und Flexibilität im Arbeitsalltag. * Zeit für dich Freu dich auf 30 Tage Urlaub pro Jahr bei einer 5-Tage und 40-Stunden-Woche – die halben Tage an Heiligabend und Silvester bekommst du zusätzlich geschenkt. * Urban Sports Club Bleib aktiv, wann und wie es zu dir passt: Mit dem Urban Sports Club (Tarif „Classic“) – mit nur geringer Eigenbeteiligung. * Mittagessen ohne Aufwand Keine Lust auf Vorkochen? Mit Mealmates kommt dein subventioniertes Mittagessen ganz unkompliziert zu dir. * Unterstützung für Familien Wir bezuschussen die Kinderbetreuung für Nichtschulkinder mit bis zu 250 € monatlich – damit du dich entspannt auf Job und Familie konzentrieren kannst. * Gemeinsam mehr erleben Neben der Arbeit darf der Spaß nicht zu kurz kommen: Sommerfeste, Weihnachtsfeiern und regelmäßige Team-Events gehören bei uns dazu. * Vorsorge im Blick Wir unterstützen dich dabei, heute schon an morgen zu denken – mit unserer betrieblichen Altersvorsorge. * Weiterentwicklung Deine Entwicklung liegt uns am Herzen: Wir fördern dich mit Weiterbildungen und individuellen Entwicklungsmöglichkeiten. * Modernes Arbeiten Damit du gut arbeiten kannst, stellen wir dir modernes Equipment wie Laptop und – je nach Rolle – ein iPhone zur Verfügung. * Teamkultur Freu dich auf ein respektvolles Miteinander, flache Hierarchien und eine offene DU-Kultur.

remberg

At remberg, you’ll help to keep the world running. Everything that gets produced relies on a maintenance team behind the scenes that keeps the machines, equipment and infrastructure running. We are helping these teams by simplifying their work with modern, agentic maintenance software. At remberg, we are serving clients like L'Oréal, Remondis, Würth, Edeka, Rotkäppchen and 300+ more. Supported by the visionary founders of category-defining businesses such as Celonis, Dash0, UiPath, Personio and Forto, as well as leading investors like Earlybird, Speedinvest, Oxx, Acton, and Fly Ventures, remberg is positioned to be the European category leader for modern, agentic maintenance software. WHAT THIS ROLE OFFERS As a Head of Customer Success at remberg, you will lead and grow our Customer Success team of five (four Customer Success Managers, one Customer Support manager), owning activation and retention across our customer base. You will own several customer streams: * Prio 1: High-touch coverage for our Enterprise customers * Prio 2: Low-touch, PLG-first model - using automation and AI where they create leverage This position is office-based (min. 3 out 5 days) in Munich and reports to our CPO. THE IMPACT YOU'LL HAVE * Team leadership & development: Lead, coach, and develop the Customer Success team with full disciplinary and functional responsibility - set ambitious targets, run weekly portfolio reviews, and build a culture of ownership and impact. * Activation & time-to-value: Own how fast and how successfully customers reach value - design and continuously improve onboarding, in-product guidance, and templated configurations across Enterprise and Mid-Market segments. * Retention & customer health: Own net revenue retention - build early-warning systems, run save-plays, drive renewals, and feed churn root causes back into Product and GTM. * NRR & expansion (with Sales): Drive vertical expansion within existing accounts - surface, qualify, and progress upsell and cross-sell opportunities in tight alignment with Sales. * Automation & AI at scale: Continuously upgrade the CS stack - manage and expand AI-assisted outreach, ticket resolution, call summarization, and automated health scoring to scale impact efficiently. * Cross-functional partnership: Partner closely with our Sales team on opportunities within existing customers, with the Product team on user feedback, with our Growth team on PLG/S and with Marketing on content and customer advocacy. * Insights & reporting: Track team performance and customer health through clear KPIs, forecast renewals, and translate signals into actions. HOW YOU'LL GROW WITH US * Customer success leadership: 3+ years' experience leading a CS or post-sales team in B2B SaaS, with strong coaching skills and a passion for people development. Comfortable owning team performance and driving results under pressure. * Industrial world exposure: You have spent meaningful time in or close to the industrial sector (manufacturing, plant operations, facilities, or a comparable environment). You are energized by being on-site with enterprise customers, travel willingly, and build trust face-to-face on the shop floor (if needed). Direct exposure to maintenance, asset management, or service operations is a strong plus. * Executive stakeholder management: Comfortable engaging C-Level stakeholders on the customer side - running QBRs, escalation and de-escalation conversations, and steering executive relationships. A consulting background is a plus. * Retention & activation excellence: Strong understanding of activation milestones, health scoring, churn prevention, and renewal motion. You know modern CS frameworks and tools and bring opinions on what works. * Product-led & low-touch mindset: You think first about leverage — automation, in-product flows, and self-serve content — and reserve human touch for where it changes the outcome. * Analytical & data-driven: You think in KPIs, make data-based decisions, and continuously optimize. You can build a dashboard, read it, and act on it. * AI-native operator: Hands-on with AI tooling for customer-facing and internal workflows; you actively look for places where automation and AI can replace repetitive work and create new possibilities. * Solution engineering exposure: Experience working alongside or owning solution engineering with technical expertise for integration projects for Enterprise customers is a plus. * Language: Fluent in German and proficient in English. EVERYTHING YOU NEED TO THRIVE * 💰 Competitive compensation package: Enjoy a salary, benefits, and equity*, with annual reviews. * 💻 State-of-the-art tools and equipment for a modern and efficient setup. * 🍏 Health and wellness benefits: Access to Nilo Health, JobRad*, and your choice between a GUUD card or Wellpass / Urban Sports Club for sports and fitness. * 🥨 Prime office location & culture: Our office is in the heart of Munich, near the main train station, making it easily accessible for commuters and travelers. Our office is always lively, with 3 days/week in the office. * 🌞 Work-from-anywhere flexibility: You can work remotely for up to 3 months per year. * 🌴 Attractive Compensation & Benefits: In addition to a competitive salary, you'll enjoy different company benefits and 30 vacation days*. * 📚 Continuous learning: Get a €1,500 development budget plus 1 day of educational leave per year.* * 🤝 Volunteering day: 1 paid day per year to give back to a cause you care about. *Some perks apply to permanent full-time employees only. ABOUT US remberg is a fast-growing start-up based in Munich. Founded in 2018 as a spin-off from TU Munich & CDTM, we leverage AI to take the service, operation, and maintenance of all kinds of industrial assets – such as machinery and equipment – to an entirely new level. To date, we’ve raised €28 million in funding from investors like Earlybird, Speedinvest, Fly Ventures, and angel investors, including the founders of Personio and Celonis. Our 100+ customers, including Kärcher, OSRAM, Liqui Moly, Edding, and Knuspr, manage over 1 million different types of assets with our solution – making the digital transformation of the industry a reality.

Westwing

JOIN OUR TEAM As a Head of CRM & Personalisation, you will lead an executive growth mandate to define how we target, communicate with, and retain millions of customers across Europe. For Westwing, personalisation means building a connection with our design-loving audience with a unified voice that acts as the digital equivalent of an elite store assistant, deeply understanding our customers' state of mind, knowing when they are ready to buy, and recognizing when they need a gentle nudge. In this role, you will drive the transformation of CRM from traditional broadcasting to true personalisation at scale, leveraging recency signals, behavioural data, and commercial offers across email, push, and onsite channels to turn a broad opted-in base into an activated, highly engaged revenue driver. This role offers a rare opportunity to build a world-class capability from our strong foundations of inspiration and curation, combined with our advanced data and AI capabilities. This position is permanent and based in Munich. WHAT YOU'LL DO * Define how Westwing connects with customers across email, push, and onsite at every stage of their journey, from first discovery to loyal repeat buyer, building CRM and digital personalisation strategies rooted equally in emotion and commercial logic * Translate customer behaviour, psychology, and intent into advanced targeting frameworks, defining the precise messaging, optimal frequency, and specific commercial offers that match the customer's state of mind * Transform our digital (web and app) and CRM touchpoints into the voice of a premium concierge, shaping a cohesive tone and message framing that reflects an authentic understanding of the customer at a multi-million-user scale * Own the personalisation roadmap end-to-end, managing everything from behavioural trigger programmes and recommendation-led flows to lifecycle retention mechanics for high-LTV segments, while leveraging AI and automation to maximise reach and list health * Act as the executive voice of CRM across the organisation, presenting strategy, performance, and investment cases directly to the CEO and senior leadership to drive alignment on priorities across Marketing, Product, and Technology * Lead and scale a high-performing CRM team, establishing operational best practices, raising data and tooling standards, and bringing an equal balance of customer empathy and analytical rigour to everything the function ships * Drive full accountability for CRM channel KPIs, tracking conversion, retention, and lifetime value metrics to turn data insights into compounding, long-term performance improvements YOU COME WITH * 7+ years of experience in CRM, lifecycle management, or customer engagement at scale, ideally within a loved consumer brand,  including leadership experience of managing cross-functional teams in a fast-paced, high-growth environment * Proven track record of delivering personalisation at scale, having taken personalisation from strategy through to live implementation and business impact, with a clear understanding of the requirements across data, tooling, and organisational alignment * Deep expertise in segmentation, behavioural targeting, and commercial messaging strategy, paired with hands-on experience with CRM & data systems (e.g., Braze, Snowflake, or equivalents) at significant send volumes * Strong analytical and commercial acumen, with the ability to size opportunities from raw data, build compelling business cases for executive audiences, and maintain a ROI-driven prioritisation * An entrepreneurial mindset and strong sense of ownership, coupled with the stakeholder management skills to operate credibly at C-level while staying close enough to execution to drive quality outcomes  * Solid understanding of CRM infrastructure and data architecture , including audience pipelines, event-based triggers, and A/B testing frameworks * Fluency in English; German is a plus WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: * A high-performance culture built on trust, feedback and collaboration * An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone * A flexible hybrid setup with 3 office days per week - because strong connections and quick collaboration make great ideas happen * Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas * A competitive compensation package including salary, benefits, and equity  * 30 days of paid holiday to rest, recharge, and come back ready to create * A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect * Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers * Wellbeing support through mental health resources, sports memberships, and preventive care * Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet * Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl * One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower * Team rituals that celebrate results and togetherness - from Movie Nights and Oktoberfest to Summer & Winter Parties ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. DEPARTMENT Technology