Technical Services Engineer

Qube Research & Technologies

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager operating across all liquid asset classes worldwide. We are a technology- and data-driven organisation applying a scientific approach to investing. By combining data, research, technology and trading expertise, we foster a collaborative culture that enables us to solve complex challenges and deliver high-quality returns for our investors. Your future role within QRT We are seeking a motivated and versatile Production Support Engineer to join our Sydney office. This permanent role suits candidates who thrive in fast-paced environments, enjoy supporting multiple technology domains (Trading Tools or Market Access), and are driven by operational excellence and technical innovation.  Key Responsibilities  Production Support (50%) * Provide user and system support across multiple technology streams. * Monitor, maintain and troubleshoot production systems, with a focus on data platforms and trading infrastructure. * Respond to incidents and service requests, diagnosing issues affecting data flows, trading applications and related systems. * Perform daily health checks of trading and data systems before market open. * Manage and maintain static and dynamic databases, including resolving data integrity issues. * Work with development and business teams to resolve pre-trade issues and implement improvements. * Support application releases, including deployment, validation and rollback procedures. * Maintain operational documentation and ensure adherence to internal controls and best practices. * Participate in root cause analysis and collaborate with global teams to resolve complex incidents. * Provide out-of-hours support when required. Development & Automation (50%) * Develop automation tools to improve operational workflows. * Build scripts and applications for monitoring, alerting, data quality checks and recovery processes. * Contribute to initiatives involving cloud platforms, CI/CD pipelines and system optimisation. Required Skills & Experience * 3+ years’ experience in technical support, ideally within trading or market access environments. * Scripting experience in Python, Bash or PowerShell. * Experience with Windows and Linux administration. * Strong relational database knowledge (SQL Server, PostgreSQL). * Experience supporting trading systems or financial market infrastructure. * Strong analytical, problem-solving and communication skills with a strong sense of ownership. Preferred Attributes * Interest in supporting diverse technology areas and learning new domains. * Ability to work independently and within global teams. * Proactive approach to automation and process improvement. * Experience with AWS or other cloud platforms. * Exposure to crypto assets or crypto markets. QRT is an equal opportunity employer. We value diversity and foster an open, respectful environment that supports collaboration, professional growth and a healthy work-life balance.

Datadog

At Datadog, we don’t just support our products, we master them. As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises, to harness the full power of Datadog’s platform, ensuring their growth, reliability, and performance. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. This is not just a support role; this is a career-defining opportunity to push boundaries, grow as an expert, and make a tangible impact on both our customers and Datadog’s future. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.  What You’ll Do: * Manage, develop, coach and mentor Technical Escalation Engineers and/or people managers and their teams who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations * Partner with Technical Engineering Director colleagues and VP of Support Engineering on strategic, global initiatives at scale  * Ensure the successful onboarding and development of Technical Escalation Engineers * Oversee all projects and initiatives within the region, as well as cross regional ones, and functional areas that Managers are responsible for and ensure successful and timely completion of said projects * Collaborate cross-functionally with senior leaders to implement operational improvements and ensure that our customer experience remains highly regarded * Elevate the customer experience by refining escalation workflows, optimizing product feedback loops, and ensuring our global support strategy meets the highest standards. * Act as a key liaison across Datadog, driving alignment between Support, Sales, Customer Success, Engineering and Product to strengthen collaboration, resolve high-impact issues and enhance overall customer satisfaction.  * Conduct regular 1:1’s with team members to provide constructive feedback and skills development. * Assist recruiting efforts to find and hire top talent.  * Responsible for ensuring that all quarterly targets for the region and functional area are met Who You Are: * A strategic and people-first leader with a proven track record of managing high-performing teams, including leading other managers. You excel at coaching and developing talent, fostering a culture of collaboration, ownership and massive impact. * Product-minded with the ability to connect technical expertise to business. You understand how to bridge the gap between customer needs, product development and operational excellence. * Data-driven and outcome focused, leveraging insights to guide decision-making, optimized team performance, and drive continuous improvement in customer experience and product adoption. * A strong cross-functional collaborator, adept at working with Engineering, Product and other stakeholders to shape and execute key initiatives ensuring alignment with business goals. * Constantly seeking ways to refine how technical enablement, self-service and customer engagement contribute to the broader team and product strategy. * An advocate for customer success, ensuring that escalations, feedback loops and product signals are effectively leveraged to influence product direction and improve overall customer experience.  Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.   Benefits and Growth: * Best-in-breed onboarding * Generous global benefits * Intra-departmental mentor and buddy program for in-house networking * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies from the world's largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Product Sales is a team of functional and technical specialists who both lead and advise on deals for the most strategically important products in Stripe’s portfolio. Revenue suite Product Sales is tasked with attacking a $100B market opportunity for back office finance automation across billing, tax, revenue reporting, and data. WHAT YOU’LL DO As a Billing Account Executive at Stripe, you'll use your sales and product expertise to help drive growth through existing Stripe customers. You'll collaborate with the core sales, marketing, product marketing, and product teams to develop deep product and industry knowledge and drive strategic deals. You'll lead in-depth product discussions with existing and prospective customers and build and execute against our go-to-market strategy. RESPONSIBILITIES * Drive revenue to achieve targets * Lead sales and upsell conversations of Stripe for existing and prospective customers * Drive strategic thought leadership within assigned territory to ensure user success and revenue growth * Understand the sales process and competitors for Stripe, including software, hardware, and payments * Serve as both an internal and customer-facing expert on Stripe, especially for your specialised products * Synthesize and relay customer feedback and our findings to inform Stripe's product roadmap * Engage with Product, Marketing, and User Operations teams to help amplify our growth trajectory WHO YOU ARE You're an adept salesperson, capable of engaging in business-level and technical conversations at multiple levels of the organization, including CEO, CFO, and CTO. You're used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You're as comfortable working with clients as with internal stakeholders (including executives). You're excited to become an expert and to share your knowledge. You're an organized self-starter, an excellent communicator who is detail-oriented and has a track record for improving the processes and organizations around you. MINIMUM REQUIREMENTS * 8+ years of sales or prospecting experience at a technology company and a track record of top performance * Owning a direct sales quota, with direct sales experience closing new business and expanding existing users * A proven ability to build strong collaborative working relationships with business partners * The ability to deal with ambiguity and thrive in an unstructured, fast-moving environment * A proven ability to be a self-starter capable of driving business results without significant supervision * A hands-on mentality * Excellent verbal and written communication skills * Strong presentation skills, particularly for in-person meetings with multiple stakeholders * Proven ability to lead complex negotiations involving bespoke commercial agreements * Ability to understand complex technical requirements and craft solutions across multiple stakeholders PREFERRED QUALIFICATIONS  * * 5+ years of experience selling financial services or similar software * Experience in selling billing solutions * Proven ability to sell in a fast-paced environment