Senior IT Operations Specialist (all genders)

MOIA

JOIN US AS A (SENIOR) BACKEND ENGINEER (ALL GENDERS) IN OUR VEHICLE MISSION TEAM ON A SHARED JOURNEY THAT MATTERS!  To make the vision of an autonomously driving mobility service a reality, the teams in our Vehicle Integration domain develop the applications and tools needed to enable autonomous passenger management within our MOIA vehicles in a world without a driver: How do passengers authenticate themselves in an autonomous vehicle? How do we ensure a safe cabin during boarding and the ride? Which content should be displayed on the vehicle screens to provide a safe and informative user experience for the passenger?    The Vehicle Mission team addresses these challenges by building the mission control backend that orchestrates autonomous vehicle operations. The team develops the orchestration of driving tasks to autonomous vehicles, coordinates passenger boarding workflows, and ensures reliable communication between backend systems and on-vehicle components. This includes integrating with external self-driving system providers and providing test infrastructure and tools for autonomous vehicle development.  The team has the necessary roles to take full responsibility for the given value streams: from backend and embedded developers to quality specialists, cyber security experts and product owners. Join the team if you want to solve these challenges in an agile and customer-driven environment.   WHAT YOU WILL DO * Research and develop passenger management systems for autonomous mobility services  * Bridge the data flow of the AWS-based backend infrastructure and the in-vehicle components using AWS IoT services (e.g., commands, events, metrics, logs) * Develop and improve the backend services used to orchestrate a vehicle’s mission * Work in a bottom-up managed, autonomous, cross-functional team together with other talented engineers * Participate in the full development life cycle, from design to implementation, quality assurance and maintenance * Integrate AI coding assistants in the development process  * Interface with VW Group, vendors, and other partners to align software interfaces, tooling, and hardware WHAT WILL HELP YOU TO FULFILL YOUR ROLE  * Proficiency in Typescript, or another modern typed programming language used on the backend  * Experience with AWS IoT and Serverless technologies, ideally such as Lambda, DynamoDB, and SQS * Familiarity with communication protocols used to connect edge devices, such as MQTT * Experience with CICD tools such as Github Actions or AWS CodeBuild * General interest in embedded development * Knowledge of current trends in software design, event-driven architecture, DevOps, and a strong interest in further development * Interest in applying agile development practices and a proactive, flexible, and hands-on mindset We encourage you to apply even if your profile only meets some of the requirements for the role since we are looking for a diverse range of experiences, skills, and interests. We are certain that there will be something for everyone because we are working on such a variety of tasks and embrace individual growth at MOIA. OUR BENEFITS IN A NUTSHELL * Competitive salary (including bonus)   * Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!  * Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)  * Budget and monthly expense allowance for home office setup  * Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog! * Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides * Subsidized fitness club membership or bike leasing  * Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes  * Mental health support, 1:1 sessions with external professionals and mental unload workshops  * 30 vacation days, sabbatical and unpaid leave option  * Relocation support with service provider (visa, administration, etc.)  * Dog-friendly offices For student & internship positions, we have an adjusted set of benefits. You can find them here.  BE WHO YOU ARE! We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included. In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel. HOW WE WORK At MOIA, our teams are typically distributed across our office locations and collaborate in a hybrid setup. We work together both remotely and on site, choosing the mode of collaboration that fits the context, the work at hand, and each team’s rhythm. Spending time together in our offices is an important part of how we stay connected, build trust, and solve complex problems. At the same time, we value flexibility and give teams and individuals autonomy to shape their ways of working, with everyone having the freedom to organise their routines in a way that aligns with their work and their team’s needs. If you’d like to learn more about how we work, visit our blog for insights into our culture and hiring process, or follow us on Instagram for a look behind the scenes at MOIA. WHO WE ARE At MOIA we’re reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward. We launched our ridepooling service in Hamburg in 2019 and have been part of the city’s public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving.  With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission.  MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable. YOUR APPLICATION TO MOIA We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role. To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.

boxxe

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human. How you’ll fit into the big picture ✨ Microsoft Operations is key to the success of our Microsoft business unit. As Senior Microsoft Operations Specialist, you will play an important role in ensuring Microsoft agreements, renewals, orders, and contract submissions are completed accurately, compliantly and on time. You will act as a subject matter expert for Microsoft operational processes, supporting the team with complex queries, escalations, training, and continuous improvement. Working closely with licensing, solutions, sales, and finance colleagues, you will help boxxe deliver a smooth customer experience and effectively support multi-million-pound Microsoft licensing agreements. What you’ll be doing 🎯 •    Act as a senior point of contact for Microsoft Operations, providing guidance, escalation support and operational expertise to colleagues and the wider business. •    Process and oversee Microsoft orders, renewals and agreement submissions accurately, ensuring Microsoft requirements, compliance rules and key milestones are met. •    Use Microsoft procurement, licensing and administration systems to resolve customer, vendor and internal queries. •    Support the team with complex operational queries, working closely with licensing and solutions specialists where needed. •    Monitor workload, agreement milestones and SLAs to ensure operational tasks are completed accurately and on time. •    Maintain accurate internal agreement records, ensuring customer, contract and renewal information is current. •    Carry out quality checks on Microsoft agreement and order submissions to reduce errors, manage risk and support compliant delivery. •    Liaise with Finance to support timely invoice reconciliation and resolution of supplier billing queries. •    Deliver training, coaching and process guidance to new and existing Operations Specialists and sales teams. •    Maintain and improve operational guides, ensuring documentation reflects Microsoft programme and process changes. •    Identify opportunities to improve Microsoft operational processes, controls and ways of working across the team. •    Support the Microsoft Compliance Manager with reporting, presentations and operational insight. •    Supporting the overall team when required. What experience we think you’ll need 🚀 Essential •    Previous experience in a Microsoft Operations or licensing role. •    Strong understanding of Microsoft licensing programmes, agreement processes and operational compliance requirements. •    Confident using Microsoft procurement, ordering or administration systems. •    Excellent attention to detail, with the ability to manage complex information accurately. •    Strong organisational skills and the ability to manage competing priorities in a deadline-driven environment. •    Clear communication skills, with the confidence to support colleagues and engage with internal stakeholders. •    A logical, problem-solving approach and the ability to identify risks, errors or process gaps. •    Motivated to deliver high standards individually and as part of a team. Desirable •    Experience supporting process improvement or documentation updates. •    Experience preparing reports, MI or operational updates. •    Strong Excel skills or experience working with operational data.   >  As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, > and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, > age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and > business need.

Multiverse

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. ABOUT MULTIVERSE Multiverse is the upskilling platform for AI and tech adoption. We partner with 1,500+ companies to deliver a new kind of learning that is transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers — and we are just getting started. In 2022, Multiverse was granted New Degree Awarding Powers (New DAPs) by the Office for Students (OfS), making it one of a small number of providers outside the traditional university sector to hold these powers. We are now preparing for our Full DAPs end assessment — the process by which those powers are confirmed, strengthened, and placed on a permanent footing.   ROLE PURPOSE This is a high-stakes, high-visibility fixed-term role at the heart of one of Multiverse's most important regulatory processes. The Full DAPs end assessment, with a submission deadline of 26 October 2026 and a site visit in early 2027, will determine whether Multiverse retains its ability to independently award degrees beyond December 2027. As Project Lead for the Full DAPs end assessment, you will own the day-to-day delivery of the submission: auditing our current evidence base, coordinating contributions from teams across the business, and drafting the self-assessment narrative that will be reviewed by three external assessors and the OfS's Quality Assessment Committee. This is not a desk-based writing role. It requires someone who can navigate a complex organisation, hold senior stakeholders accountable, and translate regulatory language into clear internal tasks — while producing a self-assessment document that is honest, rigorous, and compelling. You will work closely with the Senior Manager, Instructional Delivery, Head of Regulatory Affairs, and our retained specialist consultancy, with regular visibility to senior leadership.   KEY RESPONSIBILITIES EVIDENCE AUDIT AND GAP ANALYSIS * Conduct a structured audit of Multiverse's current evidence base against each Full DAPs criterion (A–E), identifying gaps, weaknesses, and areas requiring corrective action * Map existing documentation — policies, committee minutes, programme records, staff development frameworks — to the relevant evidence requirements * Produce a clear gap analysis that drives the work plan for the submission, with particular attention to the corrective actions identified in the Year 1 monitoring assessment. STAKEHOLDER COORDINATION AND EVIDENCE GATHERING * Act as the central coordinator for cross-functional evidence contributions, managing and chasing stakeholders across Learning, Certification Operations, Governance, Student Engagement, and Enablement * Build and maintain a shared project tracker that gives all contributors clarity on what is needed, from whom, and by when * Work with the Enablement team to develop and document pathways for instructor engagement with the wider HE sector — including external examiner opportunities, HE partnerships, and scholarship activity — to address criterion C1 (staff scholarship and pedagogical effectiveness) * Facilitate the gathering of student voice evidence in a form that satisfies criterion A1 and D1, working with the student engagement function * Escalate blockers clearly and early to Harriet Lowe, with a proposed solution SELF-ASSESSMENT DRAFTING * Draft the self-assessment submission in the PEE structure (Policy, Explain, Evidence) for each criterion, translating Multiverse's operational reality into the OfS regulatory register * Ensure the document demonstrates honest self-criticality — a key differentiator in OfS assessments — while presenting Multiverse's progress in the strongest credible terms * Incorporate feedback from Harriet Lowe, Shenay Cantelo-Poppe and Mesma through iterative review cycles * Manage the evidence spreadsheet alongside the narrative, ensuring every claim is mapped to a specific piece of supporting documentation PROJECT MANAGEMENT * Own the project plan from June 2026 through to submission on 26 October 2026, with responsibility for on-time delivery * Prepare regular progress updates for Harriet Lowe and, where required, for senior leadership * Support site visit preparation (estimated January–February 2027) if the contract is extended, including briefing documents for staff who will meet the assessment team.   WHAT YOU'LL BRING ESSENTIAL * Experience working in or alongside a higher education quality assurance or regulatory compliance function — you understand how OfS criteria translate into operational evidence * Exceptional stakeholder management skills: you can hold people accountable to deadlines without direct authority, and know how to move things without burning relationships * Strong written communication — you can produce clear, well-structured regulatory narrative and are comfortable working in a formal register * Project management rigour: you are comfortable owning a complex workplan with multiple workstreams, dependencies and a hard deadline * Ability to read and interpret dense regulatory guidance and distil it into clear, actionable asks for internal teams DESIRABLE * Direct experience with regulatory processes, e.g DAPs assessments or OfS self-assessment submissions * Familiarity with the education sector, apprenticeship or workforce learning sector * Experience drafting or contributing to a formal quality self-assessment document (e.g. for OfS, Ofsted, QAA, or similar body) * Understanding of the FHEQ and threshold academic standards   WHY THIS ROLE MATTERS The Full DAPs end assessment is not an administrative exercise. Passing it confirms Multiverse's status as an independent degree-awarding body and protects our ability to award degrees to the thousands of apprentices on our programmes. The self-assessment document you produce will be reviewed by three external assessors, considered by the OfS's Quality Assessment Committee, and published. The Year 1 monitoring assessment identified corrective actions across four of the five criteria. This submission must demonstrate that those have been resolved — in practice, not just on paper. The person in this role will be central to making that case. This is a rare opportunity to lead a high-stakes regulatory process at a fast-moving, mission-driven organisation, with direct access to senior leadership and genuine ownership of a critical outcome. Benefits * Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year * Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support * Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month * Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year * Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.