Commercial Customer Success Manager, Japan

Notion

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE 1. Drive growth, adoption, retention, and expansion for a product people love that solves real problems: Fortune 500 companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. 2. Help customers achieve real results through AI-powered workflows: You'll partner with customers to identify their goals, then guide them through hands-on training and working sessions to build workflows that solve their specific problems—with AI at the center. 3. Own renewal execution grounded in proven value and outcomes: As customer value becomes increasingly tied to workflow adoption and business results, lead renewals by translating demonstrated outcomes into renewal readiness. 4. Help build the foundations of Customer Success at Notion: As an early member of our Enterprise team, you'll be instrumental in helping define, refine, and scale our motion. 5. Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next. 6. Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn. WHAT YOU'LL ACHIEVE * Drive AI adoption, value delivery, and renewals for a book of named accounts. * Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue. * Lead AI workshops to build and deploy workflows that solve specific business problems. * Identify and qualify expansion opportunities within existing accounts. * Co-build customer success plans to help every customer achieve desired objectives. * Partner with AEs on growth strategy while owning customer activation and renewal readiness. * Learn our product inside and out and help your customers drive business outcomes. * Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction. * Document and share key findings/learnings with the broader Notion organization. SKILLS YOU'LL NEED TO BRING * 7+ years of success in your current Customer Success or Account Management role * You have experience driving the end-to-end customer journey - from adoption to renewal * Strong discovery skills to uncover customer challenges and connect them to tailored solutions * You are comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows * Ability to articulate value customers are receiving and present it effectively to senior audiences * Ability to build Customer Success playbooks and new processes based on learnings * Ability to work cross-functionally to solve customer problems creatively * Ability to navigate ambiguity in a fast-paced and foundational team * Native level Japanese, business level English NICE TO HAVES * You are a power user of Notion * You have experience working with a technical product and multiple commercial models (seats, usage) * You've been a first or early hire at a fast growing start up * You have experience using Notion at a past or current company By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Notion

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE 1. Drive growth, adoption, retention, and expansion for a product people love that solves real problems: Fortune 500 companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. 2. Help customers achieve real results through AI-powered workflows: You'll partner with customers to identify their goals, then guide them through hands-on training and working sessions to build workflows that solve their specific problems—with AI at the center. 3. Own renewal execution grounded in proven value and outcomes: As customer value becomes increasingly tied to workflow adoption and business results, lead renewals by translating demonstrated outcomes into renewal readiness. 4. Help build the foundations of Customer Success at Notion: As an early member of our Enterprise team, you'll be instrumental in helping define, refine, and scale our motion. 5. Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next. 6. Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn. WHAT YOU'LL ACHIEVE * Drive AI adoption, value delivery, and renewals for a book of named accounts. * Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue. * Lead AI workshops to build and deploy workflows that solve specific business problems. * Identify and qualify expansion opportunities within existing accounts. * Co-build customer success plans to help every customer achieve desired objectives. * Partner with AEs on growth strategy while owning customer activation and renewal readiness. * Learn our product inside and out and help your customers drive business outcomes. * Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction. * Document and share key findings/learnings with the broader Notion organization. SKILLS YOU'LL NEED TO BRING * 5+ years of success in your current Customer Success or Account Management role * You have experience driving the end-to-end customer journey - from adoption to renewal * Strong discovery skills to uncover customer challenges and connect them to tailored solutions * You are comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows * Ability to articulate value customers are receiving and present it effectively to senior audiences * Ability to build Customer Success playbooks and new processes based on learnings * Ability to work cross-functionally to solve customer problems creatively * Ability to navigate ambiguity in a fast-paced and foundational team * Native level Japanese, business level English * You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results NICE TO HAVES * You are a power user of Notion * You have experience working with a technical product and multiple commercial models (seats, usage) * You've been a first or early hire at a fast growing start up * You have experience using Notion at a past or current company By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

DeepL

MEET DEEPL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has around 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination. WHAT SETS US APART What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL onLinkedIn,Instagram, and our Blog. MEET THE TEAM BEHIND THIS JOURNEY We're looking for a diligent and dedicated customer success manager to care, advocate for and grow important customer relationships at one of Europe's fastest growing technology companies backed by top investors who helped scale Uber, Twitter, Instagram, and Zendesk. Specifically, we're looking for someone who can build and deepen our connections with senior stakeholders, conduct technical and commercial conversations with various teams, own onboarding and drive product adoption within a subset of our customer base. In a nutshell, create loyal fans! YOUR RESPONSIBILITIES * Build long-term relationships with your book of business, to deeply understand their ecosystem, strategy and goals * Position yourself as a strategic partner with your customers through regular exchange * Lead the land-adopt-expand-renewal motion of your book of business in a strong cross-group collaboration * Enable your new customers to scale quickly by leading a tailored onboarding journey * Drive adoption and active usage across their commitment by delivering use case adoption depth and business critical enterprise integration * Own innovative use case discussions to drive cross- and upsell * Drive, measure and deliver against customer defined business objectives and KPIs for success * Safeguard high customer satisfaction and experience by encouraging spotless product adoption within the customer organisation * Team up with the account executives, by early identifying growth potential to create a solid pipeline of up- and cross-sell opportunities * Be the customers advocate, by involving other DeepL areas, such as support, finance, legal or backend, on a case-by-case basis * Quickly gain a strong understanding of DeepL's products and customer needs in order to troubleshoot and rapidly resolve various inquiries * Meet and exceed quarterly activity and retention goals * Track all customer details including use cases, purchase timeframes, and next steps * Work closely with DeepL leadership across multiple functions (e.g. product, sales, and operations) to improve our product and service * Lead and contribute to shaping our customer success management strategy QUALITIES WE LOOK FOR * Experience managing complex client relationships at senior levels * 4+ years of customer success experience, ideally with a focus on retention * Software/SaaS experience is preferred * Exceptional organisational, presentation, and communication skills (both verbal and written) * Ability to thrive in a start-up environment - you move quickly, think strategically and are superb at tactical execution * Fluency in English and Japanese (Korean is a plus) * Team player – supportive of colleagues #LI-PL1 WE ARE AN EQUAL OPPORTUNITY EMPLOYER You are welcome at DeepL for who you are - we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.