Account Executive (6 Month FTC)

DEPT

This is a 6 month fixed term employee contract initially, with a likelihood of extension.   Toronto, hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE: This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. As an Account Supervisor, you will oversee the delivery of a wide variety of campaigns. You will project-manage the production process end to end and assist in leading a client services team alongside your global counterparts. You will represent DEPT® to our clients, adding value to relationships beyond organizational skills—doing a mix of account management and strategic planning, not your typical suit. As an Account Supervisor you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign, review, and deploy creative as well as manage the overall agency workload in partnership with the rest of the team. You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries; while maintaining agency profitability and a high level of creative integrity. WHAT YOU’LL DO: * Manage, draft and review client briefs * Ensure client deadlines are met across multiple campaigns while partnering with the Account Director on team capacity and prioritisation * Liaise with clients, clarifying questions, managing expectations, and proactively communicating updates and recommendations * Clearly and effectively distill and transfer client feedback to designers, copywriters, and cross-functional teams * Navigate ambiguous or unstructured client requests, identifying gaps and providing strategic direction and context for internal teams * Apply a strategic lens to client asks, assessing feasibility and next steps before moving work into production * Prioritise workloads for the team and escalate when needed * Build strong client relationships through regular meetings, planning sessions, and ongoing partnership * Work collaboratively with creative, strategy, and production teams to deliver high-quality CRM and digital communications under tight timelines * Ensure projects are delivered on time, on budget, and to a high creative standard * Maintain a strong understanding of DEPT® products and services and identify opportunities to add value for clients * Escalate internal or external issues that may positively or negatively impact accounts WHAT YOU BRING: * Demonstrable agency experience in Client Services, preferably in a Senior Account Manager or Account Supervisor role * Experience delivering multi-channel marketing communications including digital, CRM, and email marketing * Experience with or working knowledge of CRM platforms such as Iterable, Braze, or Salesforce Marketing Cloud is preferred * Deep understanding of production and interactive processes * Extremely organised, with the ability to manage multiple projects, shifting priorities, and tight timelines effectively * Comfortable dealing with ambiguity and navigating unstructured client requests with a proactive, solutions-oriented mindset * Strategic thinker with the ability to assess client requests critically and determine clear next steps * Strong communication, relationship management, and stakeholder management skills * Highly motivated, collaborative, and eager to learn and grow WE OFFER * A flexible, hybrid/remote working policy * An excellent salary based on experience and equal pay policies * Mental health support, and company sick pay scheme. * 15 days paid holiday annually (plus Public Holidays). * Refreshments are provided in the office all week * Enhanced family friendly policies to support new parents. * Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations. * Inspirational Talks, bringing the outside in with regular guest speakers and events. * Learning and Development, supporting your growth with continuous opportunities to learn and advance. * Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. * Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities. The anticipated annual salary range for this position is $70,000 – $80,000 CAD. Salary is based on relevant experience, expertise, and organizational impact. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. This posting reflects an existing vacancy at DEPT®. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.   DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Kyra

ABOUT KYRA Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube. 📍London (Hybrid) | 6-month Fixed-Term Contract 💰 Competitive, dependent on experience The Opportunity You will be the day-to-day owner of one of Kyra's largest and most complex global enterprise accounts: a fast-moving, multi-category consumer brand with 12+ sub-brands, 35+ active stakeholders, and campaigns running simultaneously across multiple regions. Your job is to keep delivery tight, keep the client happy, and be a safe pair of hands on a flagship account. This is not about growing or expanding the account. The commercial relationship is locked in. The job is world-class servicing at enterprise scale. What you'll do: * Own the global account relationship across 12+ sub-brands and multiple regions. Stay organised across a volume of comms, briefs, and stakeholders that is genuinely unusual. * Orchestrate cross-functional teams: creative, paid media, creator partnerships, and product. You are the connective tissue. If something drifts, you see it early and fix it. * If something drifts (performance, scope, relationship, or timeline) you see it early and fix it. No surprises. Steady, organised ownership. 🎯 Lead the Relationship Own client relationships across product launches, seasonal campaigns, and always-on programmes. Multi-thread across their teams. Build trust at every level. Have direct conversations when performance needs to improve. 📈 Turn Insight into Strategy Translate campaign data into clear, executive-level recommendations using AI to move from raw numbers to narrative faster. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means. 🔍 Own Delivery End-to-End Lead client onboarding for new briefs: build decks, verify SOW accuracy, coordinate internal teams, demo the platform. Manage timelines, scopes, budgets, and execution across our full product suite, including Always-On creator partnerships, Pulse campaigns, Makers (CGC), Amplify+ (paid boosting), Seeding+, and License+. With 6+ briefs running simultaneously, operational precision is everything. Keep work on-brand, on-time, and within margin. 📊 Protect & Grow Revenue Lead post-campaign analysis: run internal post-mortems, build PCA decks, present performance narratives. Own exec-ready reporting (QBRs/EBRs). Reporting should inform decisions, not just recap them. 🛡️ Keep the System Tight Keep tracking clean. Watch capacity. Fix what's inefficient. Make sure client feedback doesn't get lost. Feed client insights back into product development. Feed Insight Back into Product Surface client needs, pain points, and feature requests back into the product team. You are the closest person to how the client actually uses the platform.   What We're Looking For We're looking for someone who has: * 4–6+ years in influencer or creator marketing * Campaign execution experience. You have actually run creative marketing activations, not just managed client relationships from a distance. * Enterprise account servicing at scale. Multi-stakeholder, high-volume, complex. You have managed accounts with this many moving parts before. * Exceptional organisation. The volume of comms, briefs, regions, and stakeholders on this account is unusually high. Getting lost is easy. You don't get lost. * Self-starter with an entrepreneurial mindset. You take ownership of learning, build internal relationships proactively, and don't wait to be told what to do. * Strong hands-on campaign experience, with real fluency in TikTok. * AI fluency, applied. Our platform is AI-powered and you'll be expected to get up to speed fast and use it daily for client summaries, performance narratives, and campaign analysis. We're looking for people already comfortable using AI tools in their workflow, so the learning curve is the platform, not the concept. * Comfortable working across project management tools (Asana, Airtable, Slack) and reporting dashboards. * CPG or multi-category consumer brand experience is a plus. You should be commercially sharp, operationally reliable, and able to speak confidently about the accounts you've managed. Traits That Matter Proactive. Organised. Adaptable. Self-starting. Comfortable with ambiguity. You don't wait for problems to land. You see them coming and act. You don't need rigid processes or hand-holding. Tools, product, and ways of working evolve constantly here, and you thrive on that. You're willing to say "I don't know" and go find out. You take feedback well. You build trust fast. What Success Looks Like What Success Looks Like By Month 1: You have full context on all active sub-brands, briefs, and stakeholders. You've built a strong working relationship with the Campaign Director and the internal pod. The client knows your name and trusts you to run things. By Month 3: Delivery is running smoothly across all regions. You own reporting and client comms without oversight. Post-campaign analysis is sharp and drives clear recommendations. Internal teams come to you, not around you. By Month 6: The account is in better shape than when you arrived. Stakeholder satisfaction is high. Nothing has been dropped. Leadership trusts your judgement completely. Benefits 🏢 Hybrid working. 3 days per week in-office, 4 days during your first 2 weeks of onboarding. 🌴 Annual Time Off: 25 days PTO (pro-rated) + bank holidays (pro-rated), 4 company-wide days off (Kyra Days), 3 wellness days, and paid sick leave each year 📚 Growth: Annual Learning & Development budget to invest in your skills. 💰 Rewards: Annual bonus scheme to recognise great workAI is core to how we operate. Use it to elevate your work. But everything in your application should reflect your own judgement and experience. 💟 Support If you have a condition or require an adjustment to our interview process - please let us know so we can make adjustments to support you. Please note that when you submit an application or resume, your data will be processed in line with our privacy policy.

Deliveroo

CORPORATE ACCOUNT MANAGER - 12 MONTH FTC LONDON Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a Corporate Account Manager to join our London team. This is a hybrid role. In this role, you’ll help us develop and grow a portfolio of key corporate accounts, using data-driven insights to solve workplace problems, retain revenue, and accelerate market expansion. Get to know our Commercial team — what drives us, how we work, and what you can expect. https://careers.deliveroo.co.uk/the-commercial-team/   WHAT YOU’LL BE DOING You’ll be joining the Deliveroo for Work (DfW) team. We are the dedicated B2B arm of Deliveroo, helping businesses—from tech startups to global law firms—manage their corporate catering, late-night team meals, and employee food perks through a centralized platform. Here’s what your day-to-day might look like: * Portfolio Management: Nurture high-value corporate accounts across the UK, building deep relationships with decision-makers while tracking key usage metrics to identify trends, mitigate risks, and maximize revenue retention. * Strategic Value Creation: Translate commercial data and client behavior insights into tailored account expansion strategies, uncovering growth levers that influence our broader UK B2B roadmap. * Technical Account Leadership: Develop deep product expertise to advise corporate clients on platform best practices, proactively troubleshooting issues to ensure a seamless service experience. * Multilevel Stakeholder Management: Serve as the primary trusted partner across your portfolio, aligning your communication style to secure executive buy-in, resolve challenges swiftly, and unlock new partnership opportunities. * Cross-functional & Project Ownership: Collaborate closely with Marketing, Tech, Finance, and Global Commercial teams to champion your portfolio's needs, while leading strategic projects from definition to execution to drive operational efficiency. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Significant Account Management Experience: Proven track record of managing and expanding corporate client portfolios, with a strong focus on relationship management and driving revenue growth. * Data-Led Commercial Acumen: Confident working with large datasets and translating complex metrics into actionable commercial strategies and structured account plans. * Proactive Portfolio Ownership: Strong capability to work autonomously, take full accountability for business performance, and drive high-impact client engagement. * Senior Stakeholder Engagement: Exceptional communication and relationship-building skills, with a proven ability to interface with and influence corporate decision-makers at all levels. * Agility and Collaboration: Solutions-focused mindset with a proven ability to partner effectively with cross-functional teams in a fast-paced, high-growth environment. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.   OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.   We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!