Account Supervisor (6 Month FTC)

DEPT

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. This is a 6 month fixed term employee contract initially, with a likelihood of extension.   JOB PURPOSE This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. As an Account Executive, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the team. You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries. WHAT YOU’LL DO: * Manage, draft and review client briefs * Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity * Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations * Clearly and effectively distill and transfer client feedback to designers, copywriters * Prioritising workloads for the team, and escalating when needed * Ensure client requirements are met whilst protecting DEPT brand values * Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser * Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews * Ensure high standards are maintained and add value wherever possible * Ensure success criteria are met and projects are delivered to time and to budget * Maintain a good knowledge of all DEPT products and services and actively promote them to clients * Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively * Work with the team to determine and test creatives across client owned channels WHAT YOU BRING: * Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience * Extremely organised, with the ability to manage multiple projects simultaneously * You are ambitious with the ability to think strategically, contribute something new to the agency * Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities * Highly motivated to learn, grow and improve * Personable, approachable demeanor and motivating team player * Moderate understanding of production and interactive processes * Excellent oral and written communication skills * Superb planning and organisation ability * Ability to manage and develop client and supplier relationships * Basic understanding of financials to effectively manage budgets The anticipated annual salary range for this position is $55,000 - $60,000 CAD. Salary is based on relevant experience, expertise, and organizational impact. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. This posting reflects an existing vacancy at DEPT®. WE OFFER * A flexible, hybrid working policy * An excellent salary based on experience and equal pay policies * Mental health support, and company sick pay scheme. * 15 days paid holiday annually (plus Public Holidays). * Refreshments are provided in the office all week, as well as drinks at 4 pm on a Friday. * Enhanced family friendly policies to support new parents. * Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations. * Inspirational Talks, bringing the outside in with regular guest speakers and events. * Learning and Development, supporting your growth with continuous opportunities to learn and advance. * Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. * Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE?  We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.  Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Aphex

ABOUT APHEX We're the construction coordination platform that's replacing outdated spreadsheets with multiplayer tools that delivery teams love. Major contractors like BAM, Balfour Beatty, SKANSKA, Kier, MACE, and Murphy use Aphex to deliver their projects ranging from £50 million to multi-billion pound mega projects. Since launching in 2019, we've grown to become the market-leading solution in the UK and Australia, with aspirations to be where every major project in the world is planned and delivered. We're tackling an industry that drives 10% of global GDP yet has seen productivity decline for 20 years. It's time for change. THE ROLE As a Customer Success Associate at Aphex, you'll learn our Land & Expand Engine inside one of the highest-paced teams at the company: the UK Customer Success Hub. Your job is to help major contractors get genuine value out of Aphex on their live projects. You'll be in the room and on site with planners, engineers, construction managers, and project directors, helping them embed weekly planning routines, daily coordination, and the reporting that makes their projects run better. This is a fast progression role. You'll start in apprentice mode alongside the UK CS team, learning the playbook by doing it. Within 6 to 9 months, most CSAs are running their own portfolio of projects as full Customer Success Managers. We hire people who are hungry for that progression and ready to earn it from day one, not waiting until month nine. The team you're joining is in the middle of a step change: scaling the UK book and expanding into new geographical markets. The CSAs we hire now are part of how the UK CS function holds together and grows through that period. AI is part of how the team works at Aphex. We expect everyone to use it to think, write, plan, and analyse better. Genuine curiosity about how AI can multiply your output is part of the job. At Aphex we challenge the status quo as a default. As you grow in this role, you'll be expected to propose better ways of working and make them real, not wait for someone to ask. WHAT YOU'LL LEARN AND DO * Run project deployments. Shadow experienced CSMs through kickoffs, setups, and training, then take the lead on your own. * Embed planning routines. Help major contractor teams establish the weekly planning cycle that becomes their project's operating rhythm. * Drive daily coordination. Move teams from weekly planning into the daily routines that make site coordination genuinely better. * Build trusted relationships across the project. Engineers, supervisors, planners, project managers, construction managers. Hold real credibility at every level. * Monitor project health and act on it. Track signals, spot risks early, run plays to fix issues before they escalate. THE TEAM YOU'LL JOIN You'll be part of the UK Customer Success Hub, working directly alongside four Customer Success Managers who collectively support projects worth billions in construction value across the UK's largest contractors. You'll learn by working live deployments with them, not from a training course. You'll also work closely with our UK sales team to understand how project success translates into account growth, and collaborate with our APAC hub on shared accounts, knowledge sharing, and the global playbook we run across regions. WHY THIS MATTERS Every project you help succeed means a real project gets delivered better. Less waste, less delay, less rework, less pressure on the people doing the work. You're not just supporting software adoption, you're helping the UK's biggest contractors deliver the infrastructure and buildings the country actually needs. ABOUT YOU At Aphex, we believe our team should reflect the variety of perspectives in the world we build for. We've noticed that qualified candidates from underrepresented groups sometimes hesitate to apply unless they meet 100% of the listed requirements, while others might apply when meeting just 60%. If you're excited about Aphex and believe you have the core skills to succeed in this role, we encourage you to apply, even if you don't check every box. Your unique perspective might be exactly what we need. What we're looking for: * You build trust quickly with people across all kinds of roles and seniority. You've held real relationships beyond the transaction. People you've worked with before still take your call. * You've been thrown in over your head and figured it out. At least one specific story (probably more) of taking on something you weren't qualified for and getting up to speed fast. * You don't wait to be asked. When you spot something that isn't working (a broken process, a missing resource, an awkward workflow), you take it on yourself to fix it. Nice to have: * A second European language relevant to our growth into new markets * Previous experience in customer success, SaaS, or a fast-moving B2B environment * Some construction or infrastructure background or curiosity (deep industry knowledge isn't required; curiosity for the work matters) * Evidence of using AI tools to improve how you work, with a clear view of where AI helps and where it doesn't BENEFITS What we offer: * 25 days holiday plus UK bank holidays * Bupa Health & Dental Care * Pension contribution * Parental leave * Remote-first working with access to a WeWork office for in-person collaboration * The right tools. MacBook Pro setup, modern tech stack, and AI tooling across the team * Genuine development. Personal training allowance plus ongoing coaching and learning support * A team that takes the work seriously. Collaborative, ambitious people who care about doing the work well INTERVIEW & APPLICATION PROCESS Our interview process is typically 2-3 rounds, focused on mutual fit and long-term alignment. As a remote-first business with teams across the UK, Europe, and APAC, parts of the process may run asynchronously.

Fibrus

YOUR MISSION JOB TITLE: Billing Administrator JOB LOCATION: Belfast TERMS: 6 month (secondment)     THE JOB  This role is for someone who is looking to make a real investment in their career. Reporting to the Billing Manager the purpose of the role is to ensure residential and commercial customers are billed accurately and on time. The post provides an opportunity for a self-starter to contribute to a new company and expand their knowledge as we grow and implement new systems. YOUR PROFILE WHAT WILL YOU BE DOING? * Ensure referred customer billing queries are responded to and resolved within SLAs, making outbound calls and emails to customer as appropriate.  * Administer subscription changes to ensure customers are billed accurately and on time * Support data integrity across systems through internal audit and quality control activities * Work closely with Customer Services and Payment Resolutions to remove issues blocking payment * Processing financial transactions accurately  * Administration of customer refunds, Direct Debit set up, account amendments and manual charges with a high degree of accuracy * With limited supervision, work independently to complete assigned tasks and responsibilities to meet agreed objectives as requested by the Billing Manager.    WHAT WILL YOU BRING? * Recent experience within a billing or finance department, preferably in telecommunications or utilities.  * Proven experience in dealing with complex customer account queries in a customer facing environment. * Proficiency in Microsoft Excel.  * Strong numeracy skills and an eye for detail. * Ability to adapt to new systems.  * Ability to manage changing priorities within tight deadlines while ensuring quality output and delivery of results.  * Ability to communicate in a professional and amenable manner. WHY US? IS FIBRUS FOR ME?  At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.    We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption.    As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!   HOW TO APPLY To apply to join the Fibrus Group, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus.  At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.