
Backbase · Toronto
The job in short Capture the essential requirements to help our customers realize their customer experience vision. Meet the job You work closely with both o...
The job in short
Capture the essential requirements to help our customers realize their customer experience vision.
Meet the job
You work closely with both our customers and the Backbase UX design and development teams. You are the product owner for a project
and guide the team in making the right choices to maximize success for the project and the customer. Our customers and
implementation partners see you as a trusted consultant. Together we work to successfully deliver our enterprise solution and
achieve our customers’ goals.
With the multi-disciplinary and internationally diverse teams at Backbase, you will analyze, capture, and prioritize customer
requirements for new customer experience initiatives. You perform business process gap analysis and write user stories. Every
project has its own set of unique challenges that must be overcome and it’s up to you to think quickly and provide solutions that
work for everyone.
On the customer side, you will manage expectations and help them translate their vision into a sound project backlog. Due to some
customers not working Agile, you will need knowledge of Agile development methodologies and be able to organize engaging workshops
with customers to identify all of the technical requirements needed.
How about you?
potential customers and various level;
requirements;
As a Project Manager, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions. Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients. Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders. You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential. Fundamentals: ● 5-8 years of experience; ● Can demonstrate experience in the financial sector; ● Can demonstrate experience in startup/scaleup environment; ● Managed a program; ● Agile coach experience is beneficial. Use of Tools and Methods: ● Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools and leads tutorials on best practices for using software tools; ● Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working. Financial Management: ● Able to create tools and processes around internal and external reporting; ● Able to support strategy discussions based on reported data; ● Able to address issues based on data; ● Ensures effectiveness of the project (productivity/billability for the company). Client Management: ● Able to spot business development opportunities and involve relevant people; ● Able to design and facilitate client workshops; ● Able to spot potential issues and minimize the impact through effective management; ● Able to handle a large transformation program within one customer; ● Able to work with senior stakeholders to define long-term program strategy. Project Team Management (internal): ● Effectively manages project team and resolves issues; ● Takes initiative to identify potential resources before liaising with the resourcing team; ● Trains team members in scrum methodology; ● Manages multiple teams in a large program or multiple projects. Change Management: ● Is comfortable with ambiguity and a rapidly changing environment; ● Able to influence and drive change; ● Can identify potential changes as risks before they occur; ● Able to mitigate the impact of changes and replan accordingly; ● Able to improve the change process. Risks and Issues Management: ● Manages risks and issues on the project level and program level.
Join us to deliver a smoke- free future as Senior Business Analyst! We’ve chosen to do something incredible. We’re totally transforming our business and building our future with one clear purpose – to deliver a smoke-free future. Swedish Match is an affiliate of PMI and has been a leader in the industry for more than 200 years. In the Nordic region, we are 1,600 employees based in Sweden, Denmark, Finland and Norway working in various functions and teams and together we are collaborating to deliver a smoke-free Nordics. Role summary: We’re looking for a Senior Business Analyst to transform business needs into impactful data products and analytics solutions. In this role, you translate business needs into actionable analytics solutions, partnering closely with various stakeholders to deliver measurable impact. Your day to day: Translate business needs into analytics solutions by converting commercial questions into scalable analytics deliverables such as dashboards, reports, or predictive models. Analyse data and generate insights by connecting various data sources to measure the impact and performance of commercial initiatives against KPIs with recommendation of corrective actions. Drive data governance and compliance by ensuring data quality and alignment to governance standards. Be a standout team player and collaborate with cross-functional teams (Commercial Operations, Channel owners, Data Scientists, etc) to understand business needs and ensure relevancy of solutions & insights generated. What you bring: Storytelling and the ability to understand the data to make informed business decisions and tell compelling data stories. Deep understanding of data, and how data drives decision making in resource allocation. Design of analytics solutions that enable data-driven decisions across Commercial teams. Strategic mindset, with a demonstrable record of shaping business, marketing and commercial data analytics. Your experience: Degree in Business Management / Data Engineering / Technology or Finance. Minimum of 2-5 years of experience in Finance / Data Analytics (preferably in FMCG) with business modelling tools and analytics platforms. Professional certifications such as CBAP (Certified Business Analysis Professional) or PMI-PBA (PMI Professional in Business Analysis) are a plus. To be successful in this role, you should be adept at building and maintaining business models to support diverse scenarios, with strong analytical skills to investigate issues, perform root cause analysis, and recommend improvements. Familiarity with LeanIX and proficiency in BI tools would be an advantage, along with experience in data visualization and solving complex business challenges. You’ll need to demonstrate curiosity, problem-solving capabilities and collaborate confidently across multi-functional teams and stakeholders. What we offer Our success depends on the dedicated people who come to work every single day with a sense of purpose and an appetite for progress. Join Swedish Match and you too can: Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. Enjoy flexibility of hybrid way of working - split your time between working from our office or the comfort of your home, where it works best for you in line with business needs. Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. Take pride in delivering our promise to society: to deliver a smoke-free future.
WE ARE PEARS SÖKER SENIOR BUSINESS ANALYST DIGITAL PROCESSOPTIMERING | VERKSAMHETSUTVECKLING | COSMIC | AGILT ARBETSSÄTT Region Västernorrland | Digital transformation | Offentlig sektor Vill du vara med och utveckla framtidens digitala arbetssätt inom svensk hälso- och sjukvård? We are Pears söker nu en erfaren Business Analyst till ett strategiskt uppdrag där du blir en nyckelperson i arbetet med att identifiera, analysera och driva digitala förbättringsinitiativ. Här får du arbeta i gränslandet mellan verksamhet och IT och bidra till att skapa långsiktigt hållbara arbetssätt som gör verklig skillnad. Om uppdraget Som Business Analyst ansvarar du för att identifiera verksamhetsprocesser med stor utvecklingspotential och omsätta verksamhetens behov till konkreta digitala lösningar. Du arbetar i ett agilt leveransflöde tillsammans med lösningsarkitekter, utvecklingsteam och verksamhetsrepresentanter, där flera parallella initiativ drivs från behovsanalys till implementering och uppföljning. En viktig del av uppdraget är dessutom att bidra till regionens långsiktiga kompetensutveckling genom att etablera metoder, arbetssätt och kunskapsöverföring som stärker organisationens digitala mognad. Detta är ett uppdrag för dig som trivs med att kombinera verksamhetsförståelse, teknisk insikt och förändringsledning. I UPPDRAGET INGÅR ATT ✓ Identifiera och analysera verksamhetsprocesser Kartlägga och kvalificera processer där digitalisering kan skapa ökad effektivitet och verksamhetsnytta. ✓ Vara länken mellan verksamhet och IT Översätta verksamhetsbehov till krav och lösningsförslag tillsammans med arkitekter och utvecklingsteam. ✓ Driva digital processutveckling Ansvara för flera parallella förbättringsinitiativ från analys till driftsättning och uppföljning. ✓ Bidra till regionens kompetensutveckling Utveckla metoder, processer och arbetssätt samt handleda verksamheten för långsiktig kunskapsuppbyggnad. ✓ Facilitera workshops Planera och leda distribuerade workshops med olika intressenter och skapa samsyn kring förändringsarbetet. ✓ Delta i kvalitetssäkring Medverka i systemtest, verifiering och uppföljning för att säkerställa hög kvalitet i leveranserna. Vi tror att du har Flerårig erfarenhet som Business Analyst eller motsvarande roll. Goda kunskaper i svenska i tal och skrift Erfarenhet av digital verksamhetsutveckling och processoptimering. God vana att arbeta i agila utvecklingsteam. Erfarenhet av distribuerade team och digitala workshops. Stark analytisk förmåga och mycket god kommunikativ kompetens. Erfarenhet av systemtest och kvalitetssäkring. Goda kunskaper inom Java eller teknisk förståelse som möjliggör dialog med utvecklingsteam. Förmåga att hantera flera parallella initiativ samtidigt. Erfarenhet av förändringsledning och kompetensöverföring. Meriterande Erfarenhet av Cambio Cosmic eller andra vårdinformationssystem. Erfarenhet av IT-implementationer inom offentlig sektor. Pedagogisk erfarenhet av coachning och kompetensutveckling. Erfarenhet av metodutveckling och etablering av arbetssätt. Uppdragsinformation 📍 Placering: Enligt överenskommelse 🏥 Kund: Offentlig verksamhet 💻 Område: Digital processoptimering & verksamhetsutveckling 🔄 Arbetssätt: Agilt 🧩 Teknik: Java, Systemtest, Digital transformation 👥 Roll: Business Analyst Varför arbeta genom We are Pears? Hos We are Pears arbetar vi med några av Sveriges mest spännande digitaliseringsprojekt inom offentlig sektor och näringsliv. Vi hjälper våra kunder att accelerera sin digitala transformation genom senior kompetens inom: AI & Data Business Analysis Enterprise Architecture Projektledning Cyber Security IT-infrastruktur Systemutveckling Cloud & DevOps Digital Transformation Vi tror på långsiktiga relationer, hög kvalitet och uppdrag där din kompetens får verklig betydelse. Om We are Pears We are Pears är ett svenskt konsult- och teknikföretag som bygger högpresterande specialistteam inom AI, IT och digital transformation. Från våra leveranscenter i Sverige och internationellt hjälper vi både offentliga och privata organisationer att genomföra komplexa förändringsprojekt med rätt kompetens, rätt struktur och rätt människor. People. Technology. Transformation. Är du redo för nästa utmaning? Skicka din ansökan eller kontakta oss för mer information. Mer info: https://www.linkedin.com/in/andersaberg/ Ansök via www.pears.se Vi ser fram emot att höra från dig.