Senior Customer Success & Solutions Manager:in (m/w/d) – B2B Software

Maltego

WHY WE NEED YOU Maltego is a tool used globally by industry experts, analysts, and law enforcement agencies to help protect and watch over their own infrastructure but also to keep guard on internet safety, reduce crime and catch bad guys. As a Senior Account Manager, you will act as a trusted advisor and customer advocate at Maltego, helping our customers achieve success and maximize their return on investment. Your main focus will be on keeping our customers happy, owning the commercial relationship and ensuring their successful renewal, and up/cross-sell. You will engage with our Enablement, Data Hub, Sales, and Marketing teams to understand our product roadmap, forward the feedback you collect on customer experience, and ensure updates go the full circle and reach the customers. WHAT TO EXPECT Your responsibilities will include: * Ownership of an account portfolio where you are accountable for the performance of each customer.  * Manage the full customer journey, from onboarding and adoption to renewal and expansion, to ensure your customers are successful at every stage.  * Develop and maintain strong, strategic relationships with decision-makers and key stakeholders with your accounts. * Proactively identify customer risks by monitoring key metrics and risk signals and develop tailored mitigation plans for each identified risk, considering the specific context and needs of the customer.  * Identify growth opportunities within your portfolio to drive up- and cross-sell and strategically grow the account. * Develop, deliver, and execute success plans and strategic account development plans to drive value realization and account expansions. * Work closely with internal stakeholders across our sales, success services, and product teams to ensure customer satisfaction and success. YOUR PROFILE IN SHORT * Bachelor’s degree with an interest or background in cyber security, law enforcement, or trust and safety * 5+ years in a B2B Account Management role, preferably in software / cyber security * Experience in strategic account and success management, developing retention and expansion plans, working closely with end users and decision makers. * You can lay out clear plans of action on how to achieve meaningful business outcomes for the customer.  * You have great communication skills, both in listening and in effectively communicating in writing and in-person settings with the customer, skilled in negotiation and value-based selling tactics with a customer-centric mindset.  * You are a problem solver with a goal-getter attitude, willing to remove obstacles and fight for every single customer * You seek opportunities with a business and sales mindset to find win/win solutions and grow the pie  * You have an affinity for software tools and experience using Microsoft Office, CRM (Salesforce), and Account Management tools * Fluent in English (written and spoken) WHY YOU WILL LOVE MALTEGO Maltego is a scale-up company. We provide you the benefits and security of larger corporations, coupled with the dynamic and fast-paced work environment and flat hierarchies of a start-up. We are proud to have a large global community that loves our product because it helps to solve the investigations that are most important.    Here are some of the reasons why you will love Maltego: * Insights into the daily operations of a fast-growing tech scale-up * Opportunity to quickly take over responsibility and make a direct and long-lasting impact * Motivated and highly international team At Maltego, we are committed to supporting diversity and inclusion in our organization. We are an equal opportunity employer. We welcome applications from all individuals regardless of race, religion, color, nationality, gender, sexual orientation, age, or disability. LOCATION Remote in the USA REQUIRED DOCUMENTS / INFORMATION Ready to help drive the future of digital investigations? Apply now with your resume and a cover letter highlighting your experience in account management

iBanFirst

Experience and relationship management add value to our customers' needs by ensuring their foreign transactions run smoothly. We need you for this. You will be an advisor, problem solver and confidant to our clients, providing them with insight and expertise on market developments and opportunities to sustain their business objectives and serving as a foreign exchange informant. You are a negotiator and able to build and strengthen relationships at an executive level. You will think outside the box and use your analytical insights to further develop our sales strategy, techniques and tactics based on feedback from our customers and developments in the forex market. You are able to transfer your passion, initiative and motivation to our team and our customers.   What awaits you? * Act as the primary point of contact for an assigned portfolio of active clients, ensuring high levels of engagement and satisfaction; * Execute FX transactions (spot, forward, and hedging solutions) in line with client needs and market conditions; * Proactively manage and grow your portfolio through cross-selling and up-selling of FX products and services; * Build and maintain long-term, strategic client relationships, including regular face-to-face meetings; * Provide market insights and FX guidance, supporting clients in navigating currency volatility; * Analyze clients’ FX exposure and risk management strategies, proposing tailored hedging solutions; * Collaborate closely with Sales, Dealing, and Operations teams to deliver seamless client service and maximize revenue opportunities; * Monitor market movements and identify trading opportunities relevant to your clients; * Drive client adoption and effective use of the platform, ensuring they leverage all available features; * Act as a key contributor to client retention, minimizing churn and enhancing overall client experience; * Gather client feedback and contribute to continuous improvement of products and services; Key Performance Indicators (KPIs) * Revenue generation and trading volume * Cross-sell and up-sell performance * Client retention (Churn) * Client satisfaction (NPS)   What do you bring? * Proven experience in FX sales, dealing, or account management within a financial services environment; * Strong knowledge of FX products (spot, forwards, hedging strategies) and international payments; * Demonstrated ability to manage client relationships and generate revenue; * Solid understanding of financial markets and currency risk management; * Excellent communication and negotiation skills; * Client-focused mindset with a consultative approach; * Ability to work in a fast-paced, performance-driven environment; * High level of attention to detail and strong organizational skills; * Fluency in English  * A proactive, results-driven team player with a strong sense of ownership.   It is your responsibility to ensure the growth of your portfolio by initiating and implementing proactive reactivation, cross-selling and up-selling strategies. Flexibility and creativity combined with a strategic and analytical mindset are required as there is no one right approach and all are tailored to the customer.   What do you need? * You can impress with very good communication skills and business acumen * You love selling and have initial experience in dealing with B2B customers * You can convince and thus convert non-active customers into active ones * You are a native German speaker and are fluent in English * Ideally a bachelors or university degree and a strong interest in the financial sector and FX market * You live in Düsseldorf or the surrounding area or are willing to travel to Düsseldorf    What do we offer? * An attractive position to further develop your skills as an account manager * Defined career plan, with development steps and training offers * A market conform salary * Great bonus structure based on your own performance * 30 vacation days (based on a full time employment per year) * An international team that has a lot of passion and fun at work * Various team events, locally and internationally including offsite. * Detailed onboarding You will be a valuable addition to building a strong brand from this innovative and fast-growing scale-up with great ambitions.     RECRUITMENT STEPS Discovery call with Christine, HR  Interview with Besart Shala, Jeroen Hoevers  Discovery of the team members   Who are we? iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely.  We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise, offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner.  By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security.    Key figures  * 350+ employees across 13 offices in 10 European countries  * 30+ nationalities represented, average age: 32  * 10,000 corporate clients trust us  * €65M in revenue in 2024, with a target of around €85M in 2025  * Profitable for nearly two years  * Ranked for 6 consecutive years in the Financial Times FT1000, among the fastest-growing European companies  * An NPS of 87.5 — an exceptional score in our industry that reflects enthusiastic client feedback on the simplicity, speed, and quality of our service    A strong culture built around 4 core values  Team First : The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and knowledge sharing. Success is a team effort, and decisions are made together.  Tenacity : We’re transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience — qualities rooted in our entrepreneurial DNA.  Transformation : Innovation is not a buzzword; it’s a necessity in a constantly shifting and strategic sector. We innovate with intent: every technical, product, or organizational improvement is designed for real impact.  Trust : Trust is the foundation of everything we build — with our clients and, above all, internally. It’s driven by ownership, autonomy, and a shared commitment to transparency, rigor, and reliability.    Why join us?  * We operate at the heart of a strategic and fast-evolving sector: international payments for SMEs — a complex, high-potential market.  * We’re driven by a meaningful mission: helping bold “Small & Medium Multinationals” succeed globally.  * Our platform integrates cutting-edge technologies (AI, automation…), making it an ideal playground to test, learn, and innovate continuously.  * You’ll join an agile environment where your expertise has tangible impact, working alongside talent from top financial institutions.  * iBanFirst is profitable and backed by long-term investors:  * Xavier Niel and Bpifrance, historical shareholders, have supported and trusted us from the beginning  * In 2021, the entry of Marlin Equity Partners marked a new chapter in our international ambitions      #LI-CH1 #LI-Onsite

Rail-Flow

DEINE AUFGABEN As a (Senior) Sales Manager (m/f/d), you will be primarily responsible for acquiring new customers for our Rail-Flow products. You act as a persuasive salesperson, presenting our products to potential customers and convincing them that Rail-Flow solutions take rail freight and intermodal transport to a new level. You will organize your sales pipeline and take full responsibility for your customers from initial acquisition to closing the sale. Sales of Rail-Flow platform solutions in Europe: * Generate and qualify leads through cold and warm acquisition, which we obtain from marketing campaigns, trade show visits, and similar activities. * Prepare, conduct, and follow up on customer meetings remotely and on-site, with and without product demonstrations for all management levels of our potential customers. * Create proposals, negotiate, and finalize customer contracts. * Identify and close cross-selling opportunities between the solutions of our platform for the same customer. * Account management of your own customers after the implementation phase. Sales management, product, and partner development: * Target new customers and generate a sales pipeline. * Identify opportunities for further development of existing products to increase product benefits and revenue, and develop corresponding concepts together with internal contacts (Product Owners). * Create partnerships with suitable partners to expand the marketing or use of Rail-Flow solutions. DEIN PROFIL * At least 3 years of professional experience in selling B2B software (e.g., transport management solutions). * Strong team skills, negotiation skills, and persistence are crucial for the success of this position. * You are highly motivated and able to work independently. * Ability to build and maintain customer relationships. * Excellent listening, presentation, and communication skills at all business levels, as well as good interpersonal sensitivity. * Knowledge in intermodal logistics is a plus. * Very good written and verbal communication skills (Polish and English and/or other CEE languages) WARUM WIR? * Help shape the future by shifting traffic from road to rail * Work on cutting-edge marketplace and software solutions that impact the entire logistics industry * Become part of a dynamic, international team where senior management brings extensive experience from both corporate and startup environments * International work environment with locations in Frankfurt, Hamburg, Izmir, and Rotterdam * Enjoy a high level of creative freedom and decision-making power, supported by an attractive overall package that includes: * Hybrid working options, including fully remote work for several weeks * Budget for your professional development * High-quality IT equipment of your choice * Various team events