Customer Success Manager - SMB

NavVis

THE OPPORTUNITY  We're looking for a Customer Success Manager responsible for our Community Segment, who genuinely enjoys building relationships, solving real problems, and helping clients get the most out of what NavVis has to offer. You will manage a portfolio of clients, guiding them through successful integration, optimized workflows, and long-term value. If you are a hands-on, consultative professional who thrives on connecting with people and driving results, this is your chance to shape the customer experience in a growing tech environment. HOW YOU WILL MAKE AN IMPACT * Set clients up for success from the start. You’ll kick off every new engagement with a welcome call, then stay close during the first projects, answering questions, catching friction early, and helping clients get up and running with confidence.  * Help clients do more with what they have. Beyond onboarding, you’ll act as a hands-on advisor, guiding workflows, sharing best practices, and helping clients get measurably better results from NavVis products.  * Keep the relationship warm and the contract secure. Most renewals are automatic, but you make sure they stay that way, checking in proactively, flagging risks early, and looping in Sales when a client needs a different conversation.  * Spot the next opportunity before anyone asks. You know your clients well enough to see where they could benefit from doing more. You surface those moments and work with the team to turn them into real growth, for the client and for NavVis.  WHAT WILL HELP YOU SUCCEED IN THE ROLE * Experience: 3–5 years of professional experience, preferably in Customer Success or background in geosystems, surveying, or laser scanning industry.  * Location: Based within commuting distance of Denver, Colorado as this role requires regional availability. * A Consultative Mindset: You focus on the customer experience first. You are curious, ask the right questions, and provide solutions that genuinely help clients succeed.  * A "Get It Done" Attitude: You are resourceful, innovative, and able to manage multiple priorities without dropping the ball. You know when to solve a problem independently and when to ask for help.  * People-Centric: You are naturally a "people person" approachable, reliable, and skilled at building trust with clients and internal teams alike.  HOW WE WILL KNOW WE ARE A PERFECT MATCH Your recruiting partner for this role is Johnny (he/him). You can expect to go through a screening call, and 4 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth. HOW WE WILL KEEP YOU SMILING At NavVis, you’ll thrive in an environment that values collaboration, innovation, and growth. We offer:   * It's important to take a break from work! We offer 15 days of vacation and 11 public holidays.    * We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!   * A competitive health/ vision/ dental insurance   * Up to $4500 USD employee referral bonus    * 401k matching up to 4%   * 5 days of paid sick leave   * Paid Parental Leave.  ABOUT US NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals around the world trust our ground-breaking technology, designed to capture and share the built environment as photorealistic digital twins. By bridging the physical and digital worlds, we’re helping organizations make smarter decisions and build more efficient, connected operations.   With over 300 people from around 60 nationalities and offices around the globe, we’re proud to be a truly international and diverse place to work. As a scaling company, we bring together the agility, innovation, and entrepreneurial mindset of a startup with the professionalism and reliability of an established enterprise — offering our team the best of both worlds.   You’ll be part of an open culture that values trust, collaboration, and transparency. We are proud of our environment where diverse talent can thrive and where feedback fosters individual growth and development. Do you share our passion for disruptive technology and want to be part of our dynamic journey? At NavVis, you’ll own your projects, bring innovative ideas to life, and have real opportunities to grow your career and be recognized for your impact.   We derive our strength from our diversity. NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply. Together with you, we build NavVis! If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.

Moka.care

Who are we? moka.care is a mental health solution for companies, with one mission in mind: nurturing healthy minds to foster healthy organizations. We guide employees through individual and group therapy or coaching sessions. Alongside we help HR teams to take care of their employees’ mental health on a daily basis. Where we are currently: Since our creation in December 2019, more than 400 companies (L'Oreal, Spendesk, Qonto, Engie, Castalie, etc.) have joined moka.care, and we now have over 300,000 employees covered in France but also throughout the world! We have raised 17,5 million euros and are 70 to help companies improve their mental well-being. What we believe in? Excellence in care is our obsession. Culture is not nice words we put on the walls, we have defined 4 tangible values to make this culture live: Team Play, Optimism, Ownership & Agility. Why do we need you? As a Customer Success Manager – SMB Portfolio & Process Design, your mission is to structure and scale the way we manage our portfolio of small accounts. This role starts with process redesign: building a clear operating model, tools and routines so we can serve a large portfolio efficiently while keeping impact and satisfaction high. You will set up a reactive inbound and proactive outbound motion (fast response + smart prioritization), and you will also contribute to commercializing new products to this segment. Your responsibilities Design and run the operating model for SMB portfolio management: define workflows, rules of engagement, handoffs, and the “what happens when” for each customer situation. Put in place an inbound + outbound system: Inbound: organize reactive support and requests handling (SLAs, triage, escalation, knowledge base / macros, tooling). Outbound: build a proactive cadence based on signals (health, usage, renewal dates, opportunities, risks) and prioritize outreach. Manage the portfolio day-to-day: build strong relationships with key stakeholders, drive adoption and engagement, and ensure customers get value. Drive retention, renewals and growth: anticipate risks, manage renewals, and identify opportunities to upsell / cross-sell, including new products commercialization. Make it scalable (then scale it): automate where possible, leverage AI, document playbooks, and continuously improve processes so the model works for 100+ accounts and beyond. Monitor performance with data: define dashboards and KPIs (health, engagement, renewal, growth, response times), and use them to steer priorities. You’re the ideal person if You enjoy building structure in ambiguous contexts and turning messy operations into clear, repeatable processes. You’re comfortable combining client-facing work with data-driven portfolio steering. You have a strong operational mindset and can design workflows, playbooks, and scalable routines. You are proactive, organized, and able to handle volume while keeping quality high. You can contribute to commercial growth (renewals, expansion, new product rollout) in a thoughtful, customer-centric way. You communicate clearly in French and English.

fonio

ABOUT FONIO We build AI voice agents for small and medium-sized businesses so they never miss a call and can focus on the work they actually love. Our AI handles every call automatically. But voice is just the beginning. Our vision: to build the world's first fully automated CRM. 8.000+ customers. >€5M ARR. ~30% monthly growth. Target until EOY: €30M. We live ownership. You're responsible for your projects and tasks end-to-end. No politics, few meetings, direct feedback. At fonio you’ll build alongside the smartest and most ambitious people around. Join us now to be part of one of Europe's most exciting growth stories! YOUR ROLE As Customer Success Manager for the Polish market, you are the primary point of contact for your customer cohort (SMB) once they've signed. You own their success, satisfaction, and retention end to end. This isn't passive account management. You actively build the relationship, identify value drivers, and make sure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers. WHAT YOU'LL DO * Own a portfolio of Polish SMB customers across their entire lifecycle with fonio * Spend most of your time in calls and meetings with customers — building relationships, surfacing value, and keeping them engaged * Run regular check-ins and trigger proactive calls based on usage signals (low engagement, expansion opportunities, setup friction, etc.) * Work with a ready-made pipeline and clear playbooks — with room to test your own initiatives and ideas to make them better * Maximize the value generated from each customer in your portfolio * Support customers in setting up their AI assistant and coordinate appointments with our developers for more complex setups * Own the churn within your cohort — spot risks early and act on them * Work autonomously in HubSpot to manage your activity YOUR PROFILE * 2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role * Ideally a strong technical understanding — comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently * Experience with tools like n8n, make.com, codex or similar * An affinity for tech / AI products is a real plus * Native or C2 Polish, strong English skills * Structured, autonomous, and results-driven * You build trust with customers easily — by phone, video, and in person * You take initiative, test, iterate — and you don't wait to be told what to do * Comfortable with a CRM (ideally HubSpot) and a data-driven approach to customer success WHAT WE OFFER * €60,000–80,000 OTE * Equity: you help build it, you should own a piece of it * Equipment of your choice * A key role in fonio's launch in Poland — real ownership over your customers and how we build CS for the Polish market * A 40+ person team that values 100% transparency, direct feedback, and flat hierarchies * A product that sells itself and that customers love (4.5 stars on Trustpilot, Google, and OMR) * Office in Vienna or Warsaw, onsite, in an ambitious team that wants to do the most exciting work of their careers HIRING PROCESS 1. 15 min intro call 2. 30 min skill interview 3. 30 min getting to know the country's Go-to-Market manager 4. 20 min culture call with our Founders