Customer Success Manager

NavVis

THE OPPORTUNITY Do you have what it takes to drive and maximize customer success for our unique products?      As part of our Customer Experience team, you will be working closely with our SMB (Small-Medium Businesses) customers. You will play a pivotal role in enabling and increasing the adoption of NavVis’ hardware and software within our customer base while ensuring customer success.   The exciting opportunity to leverage your skills in order to equip our customers to tap into the full potential of our solutions awaits you! With a deep understanding of our reality capture system, you will oversee the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results.     This role covers the Mountain West region, so we're looking for someone who is either currently located in, or open to relocating to, one of the following states: Idaho, Montana, North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Missouri, Texas, Wyoming, Colorado, New Mexico, or Utah. HOW YOU WILL MAKE AN IMPACT * Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders  * Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction  * Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts  * Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success  * Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively  * Track and report on key account health metrics, and lead initiatives to address risks or drive improvements    * Communicating effectively at all levels of the organization, keeping stakeholders informed   WHAT WILL HELP YOU SUCCEED IN THE ROLE * A Bachelors or Masters degree in Geosystems, Engineering or Computer Science will help you easily understand our technology   * 3+ years of experience in B2B customer success, account management, or consulting.  * Proven track record of building trusted relationships with B2B clients and delivering measurable business value  * Familiarity with the technology, geospatial, or AEC industries (experience at leading industry companies is a plus)  * Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders   * Willingness to travel to build deeper relationships and address customers' technical needs  HOW WE WILL KNOW WE ARE A PERFECT MATCH Your recruiting partner for this role is Johnny (he/him). You can expect to go through a screening call, and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.  HOW WE WILL KEEP YOU SMILING At NavVis, you’ll thrive in an environment that values collaboration, innovation, and growth. We offer:   * It's important to take a break from work! We offer 15 days of vacation and 11 public holidays.    * We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!   * A competitive compensation package that values the skills and experience you bring   * A competitive health/ vision/ dental insurance   * Up to $4500 USD employee referral bonus    * 401k matching up to 4%   * 5 days of paid sick leave   * Paid Parental Leave.  We derive our strength from our diversity. NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply. Together with you, we build NavVis! If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.

Våning 18 AB

Som Customer Success Manager ansvarar du för att utveckla och vårda våra befintliga kundrelationer. Ditt fokus ligger på att säkerställa att kunderna upplever tydligt värde av våra tjänster och väljer att fortsätta samarbeta med oss över tid. Du blir en viktig del av kundresan – från onboarding och uppstart till löpande uppföljning, rådgivning och affärsutveckling. Du tar över och förvaltar en betydande del av bolagets befintliga kundstock, vilket innebär att du arbetar med etablerade relationer och får en central roll i att utveckla samarbetena vidare, öka kundnöjdheten, stärka förnyelsegraden och skapa långsiktigt värde för både kunden och Våning 18. Arbetsuppgifter Bygga och utveckla långsiktiga kundrelationer Säkerställa att kunderna upplever tydligt värde av vårt samarbete Arbeta proaktivt med uppföljning, rådgivning och kundutveckling Identifiera möjligheter till merförsäljning där det skapar affärsnytta för kunden Ansvara för att öka kundnöjdhet och förnyelsegrad Samarbeta nära säljare, tekniker och projektledare för att skapa bästa möjliga kundupplevelse Vi söker dig som Erfarenhet av kundrelationer, försäljning eller affärsutveckling Duktig på att bygga förtroende och skapa långsiktiga relationer Affärsmässigt tänk och förmåga att se möjligheter att utveckla kunder Självgående, strukturerad och lösningsorienterad Trivs med att arbeta mot tydliga mål och nyckeltal Uttrycker dig väl på svenska i tal och skrift Meriterande Erfarenhet från digital marknadsföring, SEO, Google Ads eller Paid Social värderas högt för denna roll

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. WHAT YOU’LL DO You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.  RESPONSIBILITIES * Lead the post-sale engagement, retention, and growth of your customers, partnering closely with the Account Executive * Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team * Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team * Evangelize Stripe customer success stories and customer success systems and processes * Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status * Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry * Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities.  * Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience * Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 8+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product * Strong analytical skills and operating rigor * Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders * History of success as a consultant, pre-sales, technical account management, or equivalent * Experience building comprehensive account plans * Proven track record of achieving targets and goals, preferably in a sales setting * Track record of managing large, complex projects and/or programs * Experience handling difficult customers or situations and can demonstrate resolutions * Must work within a team environment with sales and services peers * Ability to navigate data and people to find answers * A strong understanding of our business and products, and an ability to research/self-starter PREFERRED QUALIFICATIONS * Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses * Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions * Willingness to tackle things on your own * A capability to work well with a wide range of people, both internally and externally * The motivation and flexibility to work well in a high-growth environment where things change quickly