Enterprise Account Manager - North America - San Francisco Bay/New York Area

Prolific

PARTNER DEVELOPMENT MANAGER, PROLIFIC FOR RESEARCH Location: San Francisco (Hybrid)   Prolific Prolific is the world’s most trusted infrastructure for human data. Today, tens of thousands of researchers from enterprises and top universities across the globe rely on Prolific to power their work, from peer-reviewed studies to the next generation of technological breakthroughs.   Prolific's partnership ecosystem is a key growth engine for Prolific. The next generation of AI-powered research platforms are growing rapidly disrupting the market, and the foundation of their success is the authentic, rich human data that only Prolific can provide. To help us drive this next phase of growth, we are looking for a commercially driven partnerships professional with 5-7+ years of experience building and growing revenue-generating partnerships within research or industry. Success will be measured against the team revenue target, so close collaboration with Partner Success and Partner Sales Managers based in the UK will be critical. We want the successful candidate to help shape our partner strategy and direction and lead commercial conversations with our largest strategic partner opportunities, so knowledge and demonstrable experience of working with platform partners in the market research, UX/product testing, or user research space is a huge plus. This will be our first US partner hire, and the role will report directly to the Head of Sales and Partnerships at Prolific for Research. We'd ideally like someone based in the Bay Area, given the concentration of partners and prospects there, though we'll consider candidates elsewhere in the US who can travel to San Francisco frequently.   The Role The market research industry is being disrupted by rapidly growing AI native research platforms. At Prolific, we have invested in a strong channel partner ecosystem across AI-moderated research, UX/product testing, and user research that now sees us embedded as the participant infrastructure for the most rapidly growing companies in this space—Outset, Maze, ListenLabs, and Dialogue AI, to name just a few. As our first on-the-ground partner team hire in North America, the Strategic Partner Lead will work closely with partner success and partner sales to own founder and executive-level relationships with high-value research partners, build Prolific’s profile across the startup and scale-up ecosystem, and drive meaningful revenue growth across both existing and new partnerships.   The partner lead will report to the Head of Sales and Partnerships at Prolific for Research and be based in the Bay area.  This is a high-visibility, commercially focused role that sits at the intersection of partnership growth and new partner development. You will be the partnership face of Prolific for Research in the US, engaging at founder and executive level, maximizing our share of spend across existing partners, and identifying and working with partner sales to close the next generation of research platform partners. Success in the role is measured by performance against the global team revenue target, covering both existing and new logo partners. This is a fabulous opportunity to make a huge impact within a well-funded and very well-respected scale-up, driving growth in a key focus market for Prolific. We want you to have a voice, help shape our partnership strategy, and directly contribute to the success of the sales and partnerships team.   What you'll be doing Drive Revenue Growth Across the Partner Ecosystem * Own and deliver the partner team revenue target, covering growth across existing partners and new partner acquisition. * In collaboration with partner success and partner sales, increase revenue and usage across the existing partner base by identifying expansion opportunities, deepening platform adoption, and maximizing Prolific’s share of spend. * Build senior relationships with US target partners and optimize time to revenue once engagements are closed. * Support complex, non-standard deal negotiations with strategic partners. Build and Own Senior Partner Relationships * Lead executive and founder-level engagement across Prolific’s research partner ecosystem—including heads of research, C-suite stakeholders, and founding teams/investors. * Work closely with your partner success colleague to build deep, trusted relationships with our largest partners in North America as well as with emerging platform providers across the research and AI-moderated research spaces. * Serve as the senior commercial point of contact for US-based partners, ensuring Prolific is embedded at the strategic level within key partner accounts. Act as a Strategic Partner to Key Accounts * Develop a deep understanding of partner research workflows, business models, and growth objectives. * Identify growth opportunities within accounts and shape how partners leverage Prolific’s platform—including participant supply—to maximize value and drive usage. * Provide strategic input that influences partner direction and strengthens long-term commercial relationships. Build Market Presence and Ecosystem Awareness * Represent PfR externally at conferences, industry events, and speaking engagements relevant to US research, AI tools, and the SaaS ecosystem. * Build Prolific’s brand and credibility with founders, operators, and investors across the US startup and scale-up community. * Identify and develop new channels, communities, and networks that expand Prolific’s reach and pipeline. Collaborate Closely Across the Business * Work closely with Partner Success and Partner Sales colleagues to ensure a coordinated approach across the full partner lifecycle—from pipeline and onboarding through to expansion. * Feed market intelligence, partner insights, and competitive dynamics back into product, marketing, and strategy teams. * Act as a bridge between the US market and the broader Prolific partnership team, ensuring local context shapes global decisions.   What you'll bring * 5-7+ years of experience with a demonstrable track record in a quota-carrying partner, sales, or business development role—ideally within the market research, UX/user research, product testing, or adjacent SaaS space. * An established network within the US research, AI tools, or SaaS ecosystem, with a proven ability to build relationships at the founder and C-suite levels. * Proven track record of meeting or exceeding revenue targets in a commercially focused partnership or sales capacity. * Experience working with usage-based commercial models and land-and-expand growth motions. * Exceptional communication and interpersonal skills—as comfortable in a one-to-one exec conversation as presenting on a conference stage. * A collaborative, low-ego working style: you build trust quickly with partners and colleagues and know how to add value across a team. * Comfortable operating in a scale-up environment—resourceful, experimental, and energized by ambiguity. * Willing and able to travel regularly across North America for partner meetings, conferences, and industry events. * Knowledge of the participant/panel/recruitment market within research   What we expect from you We’re proud of the culture we’ve built at Prolific, and as a Prolifico, we expect you to contribute positively to our workplace culture by embracing our core principles: * Celebrate our wins—for our customers, partners, prolificos, and Prolific. * Break down silos to partner across teams, fostering a unified effort toward company objectives. * Strive for excellence in all that you do, setting and working towards ambitious goals. * Continuously seek opportunities for improvement and innovation, pushing the boundaries of what’s possible. * Act with integrity, prioritizing customer satisfaction and trust above all else. * Actively seek and act on customer feedback to deliver solutions that exceed their expectations. * Manage your time efficiently, focusing on tasks that drive impact and support our mission. * Take ownership of your responsibilities, and be accountable for your progress and the quality of your work. * Approach challenges with a growth mindset, viewing them as opportunities for learning and innovation. * Encourage and participate in experimentation, embracing failure as a valuable learning experience.   Why join Prolific  Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture. At Prolific, our compensation packages for eligible roles include base salary, equity, and benefits. Many roles also include the opportunity to earn a cash variable element, such as a bonus or commission. Each job posting shows a salary range that reflects the minimum and maximum target for new hires, based on the role’s location as well as your skills, experience, and relevant education or training. You can check the job posting’s subtitle to see where the position is based. Your recruiter will also be happy to share the specific salary range for your preferred location during the hiring process. For pay transparency, the base salary range for this full-time role in the USA is $175 - $225.   Links to more information on Prolific Benefits  External Handbook  Website  Youtube    Privacy Statement By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organization planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.

ElevenLabs

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the Role As the Enterprise Account Manager Lead, you'll lead a team of experienced Account Managers across one of our largest customer segments. You'll balance people leadership, strategic direction, and hands-on customer impact - driving excellence in post-sales outcomes and ensuring your team consistently delivers measurable value to customers and the business. This is a revenue-critical role at an inflection point: ElevenLabs is scaling fast, and the decisions you make around how we segment, structure, and execute our Enterprise post-sales motion will define how we grow. You'll also lead your team through a genuine transformation in how work gets done - one where AI agents, automation, and intelligent tooling reshape every workflow, and where making ElevenAgents the agent of choice for our customers is a core part of the expansion playbook. You will: * Lead, coach, and develop a high-performing Enterprise Account Management team, owning team quota performance, customer retention, and expansion goals. * Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices. * Drive revenue outcomes as a core mandate - building a team culture where cross-sells and account growth are owned with the same rigor as any quota-carrying sales function. * Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities. * Set strategic direction for the team, including how we segment and structure the Enterprise post-sales playbook as the business scales, and ElevenAgents as the agent of choice across the Enterprise portfolio. * Design and implement repeatable playbooks for renewals, upsells, and adoption; embed AI agents and automation into workflows by default to scale team impact. * Champion AI fluency across the team: set expectations, build capability, and create an environment where every team member is actively experimenting with and adopting AI-powered approaches to their work. * Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums. * Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies. Requirements * 8+ years of experience in Account Management or Customer Success or post-sales roles within SaaS, with meaningful focus on Enterprise accounts. * Proven track record of owning and exceeding revenue targets, with a clear commercial instinct and expansion mindset. * 3+ years of direct people leadership experience managing senior AMs/CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact. * Deep AI fluency: you use AI tools in your own daily workflow, understand what AI agents and automation can do, and are ready to lead a team through a meaningful shift in how work is designed and executed. * Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios. * Demonstrated success in achieving or exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management. * Expertise in post-sales methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment). * Strategic operational thinking: able to make sound decisions around playbook design, segment structure, and cross-sell motion as the business continues to scale. * Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes. * Bonus: Hands-on with tools (ElevenLabs, Salesforce, Gong, Sigma) and capable of improving data quality, visibility, and usage insights across the team. Location This role is remote-first, so it can be executed from anywhere in the U.S., with the ability to operate between GMT-4 and GMT-7 timezones required. We'd love for you to be based in San Francisco, where you can work out of our office, but it's not a requirement.

ElevenLabs

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE You will own the full commercial relationship and customer success across a book of 25 to 50 enterprise accounts - the builders, innovators, and product teams at companies between 2,000 and 10,000 employees who are defining what AI-native experiences look, feel, and sound like. Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction. This is a high-impact, high-depth role. You'll manage a focused book while building the executive relationships, success plans, and expansion motions that drive meaningful outcomes at scale. If you love the challenge of going deep with complex organizations while keeping commercial momentum, this role was built for you. On the ground, you'll be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do. You're the person who connects what's working technically to what's growing commercially and partnering closely with high growth accounts to help them achieve value. Success of the customer and commercial ownership go hand in hand and are at the core of this role. You own NRR across your managed book of business, you drive cross-sell into ElevenLabs' expanding product suite, and you lead renewals end to end. The best AMs at ElevenLabs don't just retain customers, they grow with them. COMPENSATION This role offers a competitive on target earnings (OTE) structure with a split of 70% base and 30% variable. Variable compensation is weighted 70% net revenue retention (NRR) and 30% product cross sell. Cross-sell performance counts toward NRR, so strong expansion compounds across both components. Quota is set on managed ARR, giving you clear ownership over a defined book of business. The plan includes accelerators for above target NRR performance and is designed to reward account managers who grow with their customers, not just retain them. Variable compensation is paid on a quarterly basis. REQUIREMENTS * 5 to 7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products - you have specific, quantified wins at the enterprise level and you can speak to them clearly * You own revenue outcomes end to end at the enterprise level - quota, retention, and expansion - and you run the full expansion motion yourself without a sales handoff * You've been in deals where the champion and the economic buyer aren't on the same page, and you know how to navigate that without losing the relationship or the deal * You can hold a technical conversation with a developer or engineering team and earn their trust - familiarity with AI concepts, API integrations, and SDKs is a must * You use product data to stay ahead of your accounts - spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn * You can present to a C-suite, troubleshoot with an engineering team, and close with a procurement lead - sometimes in the same week - and you make each conversation count Preferred * Experience in the voice AI, audio AI, or conversational AI space * Experience selling or expanding into multiple products within a platform LOCATION This role is remote-first, so it can be executed from anywhere in the United States, however the ability to operate in ET, CT, MT, or PT timezones is required. There is a preference for candidates to be based in New York City or San Francisco, with the option to work out of our offices in these cities. #LI-remote