
Incluso AB · Västerås
We are looking for an Order Administrator/Support Services Specialist for a company in Västerås. Start is ASAP, 7 months limited contract to begin with, possibi...
We are looking for an Order Administrator/Support Services Specialist for a company in Västerås. Start is ASAP, 7 months limited contract to begin with, possibility of extension after that. This role is 100% onsite in Västerås.
Would you like to work in a central role combining administration, finance, and customer interaction? We are currently seeking an Order Administrator/Support Services Specialist for an assignment with a leading international technology company (client remains confidential).
In this role, you will play a key part in ensuring an efficient and high-quality order flow. You will manage the entire process from order entry to follow-up and invoicing, contributing to strong financial control and high customer satisfaction.
About the role
As an Order Administrator/Support Services Specialist, you will be responsible for:
Managing and processing customer orders throughout the full lifecycle
Ensuring accurate follow-up of deliveries, costs, and invoicing
Supporting financial control of service assignments and deliveries of products and spare parts
Ensuring compliance with contracts, processes, and documentation standards
Maintaining ongoing communication with customers and internal stakeholders
Has experience in administrative roles, preferably within order management
Has a basic understanding of finance and business processes
Is structured, detail-oriented, and solution-focused
Has strong communication and collaboration skills
This role requires fluency in both English and Swedish.
We look forward to your application!
This is a full-time consultant position in Västerås through Incluso. Start is ASAP, 7 months limited contract to begin with, possibility of extension after that. This role is 100% onsite in Västerås.
Please submit your CV and application in English as soon as possible since we will review the applications on an on-going basis.
For more information about this role, please contact Marianne Nilsson recruiter at Incluso.
Support Services Specialist Would you like to work in a central role combining administration, finance, and customer interaction? We are currently seeking an Order Administrator for an assignment with a leading international technology company (client remains confidential). In this role, you will play a key part in ensuring an efficient and high-quality order flow. You will manage the entire process from order entry to follow-up and invoicing, contributing to strong financial control and high customer satisfaction. About the role As a Support Services Specialist, you will be responsible for: Managing and processing customer orders throughout the full lifecycle Ensuring accurate follow-up of deliveries, costs, and invoicing Supporting financial control of service assignments and deliveries of products and spare parts Ensuring compliance with contracts, processes, and documentation standards Maintaining ongoing communication with customers and internal stakeholders We are looking for someone who: Has experience in administrative roles, preferably within order management Has a basic understanding of finance and business processes Is structured, detail-oriented, and solution-focused Has strong communication and collaboration skills Location: Västerås, Sweden Start date: April 20, 2026
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Your future role Take on a new challenge and apply your organizational and analytical expertise in a cutting-edge field. You’ll work alongside collaborative and detail-oriented teammates. You'll play a key role in supporting procurement operations, ensuring accuracy and compliance while contributing to process improvements. Day-to-day, you’ll work closely with teams across the business (procurement, finance, and vendor management), assist in maintaining vendor records, and help analyze procurement performance data, among other responsibilities. You’ll take care of vendor and supplier management tasks, but also support invoicing, payment processes, and purchase order management. We’ll look to you for Supporting day-to-day activities related to invoicing and payment management systems Assisting in reviewing and updating incomplete or inaccurate supplier information Helping maintain vendor records in procurement systems in line with established processes Assisting in identifying data inconsistencies and escalating issues to relevant stakeholders Contributing to purchase order management, including data cleaning and closing obsolete contracts Supporting basic data analysis related to procurement performance and vendor data Assisting in preparing and maintaining KPI and compliance tracking reports Ensuring adherence to Group procurement policies and governance requirements Contributing to continuous improvement of procurement data quality and process efficiency All about you We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: Currently pursuing a Bachelor’s degree in Business Administration, Supply Chain Management, Procurement, Finance, Data Analytics, or a related discipline Strong attention to detail and interest in data accuracy Basic understanding or strong interest in procurement processes (vendors, POs, invoices, payment terms, Incoterms) Willingness to learn data cleaning and basic data analysis Basic proficiency in Microsoft Office, particularly Excel (filters, basic formulas, pivot tables are a plus) Good communication and follow-up skills Ability to manage multiple tasks and timelines with guidance Organized, proactive, and willing to learn Comfortable working with systems and structured processes Team-oriented with a positive and professional attitude Strong English communication skills – able to communicate professionally in both spoken and written English in the international environment Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also: Enjoy stability, challenges, and a long-term career free from boring daily routines Work with enterprise systems like SAP and invoicing platforms Collaborate with transverse teams and helpful colleagues Contribute to innovative projects that shape the future of mobility Utilise our structured and supportive working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards potential roles in procurement, supply chain, operations, or data analytics Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you! Important to note As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
The opportunity As the Global Delivery Center Lead, you will take end to end responsibility for customer delivery — from tendering and order intake to after sales and customer care. You will ensure that our customers are supported throughout the full delivery cycle, and experiencing a seamless customer experience and a high-performing delivery center. In this role, you will have the opportunity to lead a diverse and globally distributed team, located mainly in India and Sweden, with both customer facing roles and order management specialists. A key part of your mission is to further shape the organization: strengthening team structure, developing capabilities, recruiting where needed, and clarify-ing the setup for after sales management. You will also work cross functionally with Bid & Proposal, Sales, Operations, Supply Chain, and Finance, and act as the first escalation point when issues and challenges arise. The role includes planning and forecasting, while safe-guarding Profit & Loss for the Delivery Center. How you’ll make an impact Lead the full delivery process including tendering, sales support, order management and after sales, and govern the planning and fulfillment framework as well as end-to-end demand and supply planning Act as the primary customer interface, including being the focal point for complex customer cases such as FAT, audits, customer visits, witnessed testing, etc Develop, structure and grow a diverse global team in Sweden and the distributed team in India Drive planning, forecasting, budgeting and quarterly financial estimations Serve as the first escalation point and secure strong cross functional alignment for issue resolution Your background Previous commercial experience with a strong customer interface and a customer-oriented mindset Proven leadership experience from managerial roles Strong planning skills with the ability to integrate forecast data and well grounded projections Academic background from business administration, economics or engineering Excellent communicator with the ability to collaborate across functions and cultures Fluent in oral and written English. Swedish is beneficial but not required What we offer Flexible working hours Health care and wellness allowance Fantastic career possibilities within Hitachi Energy both within Sweden and globally Mentoring to support you throughout the onboarding phase Various trainings and education supporting employee development Diversified company with over 70+ nationalities working in Sweden Supplementary compensation for parental leave Employee Benefit Portal with thousands of discounts and perks Collective agreement More about us Recruiting Manager Anders Hynén, anders.hynen@hitachienergy.com, will answer your questions about the position. All other questions can be directed to Talent Acquisition Partner Nicole Bergman, nicole.bergman@hitachienergy.com Union representatives – Sveriges Ingenjörer: Klas Koppari, +46 107- 38 13 45; Unionen: Fredrik Nordin, +46 107-38 15 12; Ledarna: Frank Hollstedt, +46 107-38 70 43.