People Operations Manager

Bitpanda

WHO WE ARE  We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.   Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!   Your mission: As a Senior Payments Product Manager, you will define and execute the strategic vision for Bitpanda’s fiat payments infrastructure. You will own the core deposit and withdrawal engines that power our millions of retail users—turning fiat on-ramps into frictionless, instant gateways to modern investing. You will blend customer-obsessed user experience with a technical approach to infrastructure, ensuring every transaction is efficient, cost-optimized, and resilient to support Europe's future #1 investment platform.   What you’ll do: * Own the retail fiat lifecycle: Drive the strategic product roadmap for consumer deposits and withdrawals across multiple European geographies, maximizing payment method localization (e.g., local card networks, SEPA Instant, Open Banking). * Embed deeply with engineering: Act as a core, day-to-day leader within your cross-functional engineering squad. Drive high-velocity agile execution by writing precise PRDs and managing your scope from ideation to delivery and post-delivery. * Architect flawless transaction journeys: Own the design of robust payment state machines, edge-case handling, and idempotent systems to eliminate "lost" deposits and minimize user friction during high-traffic market events. * Optimize conversion via smart routing: Build and iterate on intelligent payment routing and cascading logic. Normalize decline reasons across various banking partners to implement smart retries and clear, actionable user error messaging that prevents funnel drop-off. * Relentlessly optimize unit economics: Target and reduce processing costs per successful transaction through routing efficiencies, commercial negotiations, and multi-rail optimizations to directly improve broker margins. * Automate broker operations: Partner with Finance, Fraud, and Risk Operations to design automated ledgering, settlement monitoring, and exception handling tools, moving away from manual operational workflows. * Serve as the main product contact for external providers and PSPs —steering technical discovery, alignment, and strict SLA enforcement. Who you are: * B2C fintech product professional: 5+ years of Product Management experience within a high-growth consumer fintech, neobank, or retail broker platform, with a proven history of shipping heavy transactional infrastructure. * Hands-on agile executor: You love being in the trenches. You are deeply fluent in API ergonomics, webhooks, microservices architecture, and system observability tools. * Consumer conversion champion: you understand that in a retail broker, speed equals conversion. You possess deep empathy for retail user friction and a passion for turning complex financial mechanics into simple user experiences. * Fiat Payments domain expert: deep structural knowledge of core financial rails (SEPA, SEPA Instant, Faster Payments, Card Schemes), clearing/settlement cycles, and how local payment methods impact conversion and cost. * Ruthlessly data-driven: Expert at using data to expose infrastructure leaks. Strong proficiency with analytical tools (e.g., Tableau, Qlikview) or SQL to diagnose funnel drop-offs and system failure modes. WHAT’S IN IT FOR YOU * Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. * Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan. * Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. * Time to recharge – On top of your standard annual leave, Prioritise your wellbeing with 3 additional days of paid time off to rest, reset, and recharge, available once you’ve been with us for 6 months. * Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace. * Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel. * Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family. * Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long. * Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda. * Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent. * Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to gatherings worldwide, fostering fun, connection, and celebration        .…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.   Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. BITPANDA IS COMMITTED TO FOSTERING A FAIR AND EQUAL ENVIRONMENT BASED ON TRUST AND MUTUAL RESPECT. WE BELIEVE THAT A DIVERSE AND INCLUSIVE WORKPLACE IS PARAMOUNT TO OUR SUCCESS AND WE ARE COMMITTED TO BUILDING A TEAM THAT REPRESENTS A WIDE VARIETY OF BACKGROUNDS, PERSPECTIVES, AND SKILLS. * THESE BENEFITS MAY BE ADJUSTED AT BITPANDA’S DISCRETION AND DO NOT APPLY TO OUR INTERNSHIPS AND EXCEPTIONS TO OUR HYBRID WORKING POLICY APPLY TO TEAMS WITH SHIFT SCHEDULES OR FOR FOLKS WHOSE ROLES REQUIRE THEM TO BE IN-OFFICE (THINK: WORKPLACES TEAM OR IT).

Bitpanda

WHO WE ARE  We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.   Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!   YOUR MISSION As General Manager Advanced Trading (Fusion), you will own the strategic direction, commercial growth, operational excellence, and platform evolution of our advanced trading ecosystem. Fusion is the high-performance core that delivers institutional-grade trading capabilities to retail customers and professional traders alike across web and mobile environments. You will combine product strategy, trading expertise, and technology leadership to ensure Fusion differentiates Bitpanda as a best-in-class platform within the European market. Your North Star is driving sustainable trading activity, deep customer engagement, and trading-related revenue growth. You will build the overarching product vision, scale the advanced trading business, and unlock immense long-term customer value. WHAT YOU'LL DO * Define and execute the long-term strategic vision and platform strategy across all supported asset classes, ensuring consistency and scalability across crypto, equities, commodities, and derivatives. * Own the Fusion value proposition end-to-end, defining the exact positioning, acquisition, engagement, and retention strategies for active traders, advanced retail investors, and professional customers. * Own the complete web and mobile platform experience, driving continuous improvements in usability, discoverability, customization, portfolio visibility, and advanced trading workflows. * Partner closely with Engineering leadership on trading infrastructure strategy to guarantee high availability, low latency, speed, and absolute operational resilience. * Support critical architecture decisions and platform stability processes that enable institutional-grade execution quality and long-term growth. * Own the prioritization and evolution of all Fusion-specific features, driving innovation in advanced tooling, analytics, automation, and professional functionality. * Drive commercial performance and revenue growth, monitoring and optimizing key performance indicators including trading volume, active traders, retention, and customer lifetime value (CLV). * Lead, inspire, and scale a high-performing multidisciplinary organization spanning Product, Engineering, Design, Operations, and Trading-related functions. * Ensure all advanced trading activities operate strictly within regulatory frameworks, collaborating with Compliance, Risk, Legal, and Operations teams to balance functionality with customer protection. * Represent the advanced trading ecosystem within executive leadership discussions, driving long-term investment, strategic alignment, and prioritization decisions directly with our CEO. WHO YOU ARE * Extensive Trading & Fintech Leader: You bring substantial leadership experience navigating trading platforms, fintech, brokerage, exchange infrastructure, or investment technology environments while successfully leading multidisciplinary, cross-functional organizations. * Market Structure & Infrastructure Expert: You possess a deep understanding of advanced trading systems, execution platforms, market infrastructure, and the scalable technical architectures that ensure platform reliability. * Trader-Obsessed: You have deep customer and trader empathy, combined with an intimate understanding of active trader behavior and complex professional trading workflows. * Commercially & Analytically Minded: You have a high ownership, outcome-oriented mentality with a proven track record of managing and scaling complex, revenue-generating financial products. * Pragmatic & Resilient Decision-Maker: You thrive in high-pressure, fast-moving environments, combining sharp strategic prioritization with a hands-on delivery mindset that seamlessly balances innovation with operational discipline. * Regulated Environment Native: You are highly experienced in operating within regulated financial environments and can confidently navigate compliance, legal, and operational risk frameworks. WHAT’S IN IT FOR YOU * Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. * Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan. * Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. * Time to recharge – On top of your standard annual leave, Prioritise your wellbeing with 3 additional days of paid time off to rest, reset, and recharge, available once you’ve been with us for 6 months. * Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace. * Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel. * Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family. * Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long. * Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda. * Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent. * Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to gatherings worldwide, fostering fun, connection, and celebration        .…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.   Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. BITPANDA IS COMMITTED TO FOSTERING A FAIR AND EQUAL ENVIRONMENT BASED ON TRUST AND MUTUAL RESPECT. WE BELIEVE THAT A DIVERSE AND INCLUSIVE WORKPLACE IS PARAMOUNT TO OUR SUCCESS AND WE ARE COMMITTED TO BUILDING A TEAM THAT REPRESENTS A WIDE VARIETY OF BACKGROUNDS, PERSPECTIVES, AND SKILLS. * THESE BENEFITS MAY BE ADJUSTED AT BITPANDA’S DISCRETION AND DO NOT APPLY TO OUR INTERNSHIPS AND EXCEPTIONS TO OUR HYBRID WORKING POLICY APPLY TO TEAMS WITH SHIFT SCHEDULES OR FOR FOLKS WHOSE ROLES REQUIRE THEM TO BE IN-OFFICE (THINK: WORKPLACES TEAM OR IT).

Bitpanda

WHO WE ARE  We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.   Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!     Your mission As the Senior Manager of Customer Care at Bitpanda, your mission is to lead a multi-layered organization by managing and mentoring a team of managers to achieve world-class results. You will serve as a strategic architect of our support ecosystem, fostering a culture of high ownership and proactive problem-solving. Working closely with senior leadership, you will translate high-level business objectives into operational excellence, ensuring our support infrastructure not only scales but prospers as we redefine the financial landscape. WHAT YOU’LL DO * Drive the evolution of the Customer Care organization by leading leaders, ensuring high performance and professional growth across all management levels in a scaling environment.  * Champion operational excellence by auditing support KPIs daily, identifying systemic bottlenecks, and implementing proactive solutions before they impact the user experience.  * Analyze and report on organizational health at a granular and executive level, utilizing data to forecast trends and pioneer strategic shifts in our support delivery.  * Refine and industrialize Standard Operating Procedures, leveraging your deep expertise in support scalability to ensure lean, efficient, and high-quality workflows.  * Act as a high-stakes owner of the support function, anticipating potential service disruptions and deploying rapid, decisive resolutions with a relentless commitment to stability. WHO YOU ARE  * Experienced Leader of Leaders: You bring 5-7+ years of large-scale leadership experience with a proven track record of managing managers. You understand the nuances of scaling complex support organizations and excel at coaching other leaders to drive performance and talent development.  * Operational Excellence Architect: You are a "doer" who thinks in systems. You have extensive experience building and maturing support operations, ensuring they are not just maintained, but optimized for maximum efficiency and long-term prosperity.  * B2C Support Expert: You possess a deep-rooted understanding of how to thrive in B2C customer support. You bring a high degree of technical and operational sophistication, acting as a proactive force who anticipates needs rather than just reacting to tickets.  * Mission-Driven Owner: You possess an unwavering sense of accountability and a passion for Bitpanda’s mission. You are eager to take full ownership of your domain and proactively shape the future of the crypto and financial services industry.  * Collaborative Systems Thinker: You excel at building cross-departmental alliances, aligning your team’s operational goals with the broader company vision to achieve seamless, end-to-end excellence.   WHAT’S IN IT FOR YOU * Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. * Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan. * Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. * Time to recharge – On top of your standard annual leave, Prioritise your wellbeing with 3 additional days of paid time off to rest, reset, and recharge, available once you’ve been with us for 6 months. * Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace. * Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel. * Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family. * Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long. * Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda. * Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent. * Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to gatherings worldwide, fostering fun, connection, and celebration        .…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.   Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. BITPANDA IS COMMITTED TO FOSTERING A FAIR AND EQUAL ENVIRONMENT BASED ON TRUST AND MUTUAL RESPECT. WE BELIEVE THAT A DIVERSE AND INCLUSIVE WORKPLACE IS PARAMOUNT TO OUR SUCCESS AND WE ARE COMMITTED TO BUILDING A TEAM THAT REPRESENTS A WIDE VARIETY OF BACKGROUNDS, PERSPECTIVES, AND SKILLS. * THESE BENEFITS MAY BE ADJUSTED AT BITPANDA’S DISCRETION AND DO NOT APPLY TO OUR INTERNSHIPS AND EXCEPTIONS TO OUR HYBRID WORKING POLICY APPLY TO TEAMS WITH SHIFT SCHEDULES OR FOR FOLKS WHOSE ROLES REQUIRE THEM TO BE IN-OFFICE (THINK: WORKPLACES TEAM OR IT).