Search results for "CSDM"

ASSA ABLOY AB

Work on complex infrastructure data at global scale ServiceNow is at the heart of how ASSA ABLOY delivers and manages IT services globally. In this role, you will ensure the platform is trusted and effective — with high-quality CMDB data, reliable Discovery processes, and a scalable architecture supporting a complex international environment. Your work will define how infrastructure, services, and dependencies are modelled, governed, and consumed through the ServiceNow CMDB across a global organisation. The role You will be driving key areas of the ServiceNow platform, with a strong focus on CMDB and Discovery. Working closely with ServiceNow Solution architects and infrastructure and service management teams, you will translate technical and business needs into reliable, well-governed platform solutions that scale across a global environment. You will act as a senior technical reference point, helping to strengthen standards, improve consistency, and drive long-term platform quality and stability. What you will work on Design and develop ServiceNow solutions aligned with infrastructure and service needs Own and improve CMDB structure, data quality, and lifecycle management (CSDM alignment) Configure and optimise ServiceNow Discovery and related integrations Develop scoped applications, scripts, and integrations using platform best practices Ensure platform security, stability, and compliance with internal standards Collaborate with IT teams to model services and dependencies accurately What will help you succeed Strong hands-on experience as a ServiceNow Developer in enterprise environments Deep knowledge of CMDB, CSDM, and service modelling Proven experience with ServiceNow Discovery and infrastructure data sources Good understanding of IT infrastructure (cloud, on-prem, networks, servers) ServiceNow System Administrator certification (additional certifications is a plus) ITIL knowledge and experience in global organisations Why ASSA ABLOY You will join a global organisation where ServiceNow is a core platform for IT operations, directly influencing how services are delivered and understood worldwide. This is an environment where technical ownership matters and where improvements to data quality and platform structure have real operational impact. Meaningful mission: Improve the accuracy and reliability of global IT service data Innovation and scale: Work in a complex international ServiceNow environment with deep CMDB and Discovery integration Autonomy and trust: Take ownership of technical decisions and influence platform standards Growth and development: Strengthen your position as a senior ServiceNow specialist Work–life balance: Hybrid working with a pragmatic, Scandinavian approach to work Ready to take ownership of ServiceNow at scale? If you enjoy solving complex CMDB and Discovery challenges and want to shape a platform used across a global organisation, we would like to hear from you. Apply today — we review applications continuously. We’re committed to building diverse, inclusive teams and encourage applications from all who see themselves thriving here. To make sure your personal data stays protected, we do not review applications sent via email or post. If you have questions about the role or process, contact Léa Rein, Senior Talent Acquisition Business Partner at lea.rein@assaabloy.com. Let’s create a safer and more open world — together. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

NXT Interim Stockholm AB

Är du en erfaren ServiceNow utvecklare som också har erfarenhet av att operativt leda ett team? Då har du hittat rätt. Kund söker efter en erfaren ServiceNow utvecklare som också har erfarenhet av att operativt leda ett team.  Kund arbetar med plattformens genomgripande hälsa, integrationer, CMDB/CSDM, Employee Center, Performance/platform analytics och tillsammans med kollegor agera som stöd till övriga förvaltningar inom ServiceNow området. Plattformen används av över 20.000 medarbetare. Kundens mål är att skapa värdefulla och enkla interaktioner för alla dessa användare. Kundens förvaltning- och utvecklingsteam är geografiskt spridda och baserade på produktareor. Några av arbetsuppgifterna •    Skapa och förvalta Business rules, Client script, Script includes, ACL, Integrationer mm. •    Analysera krav och omsätta till tekniska specifikationer •    Delta i workshops och dialoger med verksamhet/kund •    Delta i arkitekturdiskussioner i syfte att bygga långsiktiga lösningar •    Planera och analysera operativa och utvecklingsaktiviteter teamet behöver göra. •    Delta i roadmapsarbete •    Förstå verksamheten och kunna omsätta och estimera till lösningar i servicenow Konsultens profil Konsulten kommer att utmanas av komplexa frågeställningar, förväntas samarbeta och skapa värdefull utveckling för Kunden.  Då kund arbetar agilt är det viktigt att man trivs med det arbetssättet, tar egna initiativ och är hjälpsam och serviceminded. Att ha ett analytiskt sinne, samt vara naturligt nyfiken på teknik och inneha förmågan att arbeta både med detaljer och ett helhetsperspektiv värdesätts. Uppdraget är på cirka 6 månader med möjlighet till förlängning. Placering: Solna. Krav •    Minst 9 års erfarenhet inom aktuellt området på heltid (mycket djup/hög kompetens eller generalist kompetens)  •    Gedigen erfarenhet av utveckling i ServiceNow plattformen •    Relevant akademisk utbildning eller motsvarande erfarenhet •    Genomfört uppgradering av ServiceNow •    Implementerat ServiceNow eller någon av dess moduler •    Javascript •    CSDM & CMDB •    Arbetat med förvaltning, felsökning och incidenthantering •    Bred erfarenhet från integrationer •    Haft workshops och dialog med verksamhet/kund •    Erfarenhet av att leda ett team operativt Meriterande •    Har erfarenhet med arbete av On-prem / Self-hosted •   Certifikat inom ServiceNow (exempelvis: Certified System Administrator (CSA)       •   Certified Application Developer (CAD), Certified Implementation Specialist etc) Kan detta vara ett uppdrag som passar dig? Sök redan i dag eller kontakta oss så berättar vi gärna mer. Vi behöver en ansökan inkluderat CV  och personligt brev på svenska som matchar vår kunds krav. Kunden kan fatta beslut tidigare än sista ansökningsdatum, urval och intervjuer sker löpande. NXT Interim och NXT Rekrytering är ett nischat och innovativt företag som är verksamma inom konsult och rekryteringsbranschen.  Vi är verksamma inom HR, IT, Ekonomi, Sälj och Marknad och har över 20 års erfarenhet i branschen. Vi erbjuder våra konsulter bl.a sjukförsäkring, remote-arbetsplatser och flera andra förmåner som förgyller deras vardag. Vid anställning tillämpar vi kollektivavtal.

Carvana

About Carvana At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years. Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical. Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.   THIS IS A 100% ON-SITE POSITION (Monday through Friday) About the team and position The ServiceNow Engineer plays a crucial role in the design, development, and management of ServiceNow solutions that optimize business processes and deliver real value to the Carvana family. In this role, you'll work closely with cross-functional partners to build workflows and automation that align with organizational goals, meet security and compliance standards, and deliver incremental business value. In return for your hard work, you'll have the opportunity to grow at one of the fastest-moving and most creative technology companies around - helping us promote a life-changing product and develop a world-class team every day. What you’ll be doing * Collaborate with stakeholders to design scalable ServiceNow solutions across ITSM, CSM, ITOM, FSM and Asset Management (HAM/SAM). * Configure and enhance core ITSM processes - incident, change, problem, and request management. * Design and implement Customer Service Management (CSM) solutions, including case management, the Configurable / CSM Workspace, account and contact data models, and omni-channel intake across email, chat, portal, and phone. * Design and build end-to-end Field Service Management solutions - Work Orders, Work Order Tasks, Assignments, Dispatching, Scheduling, Skills Management, Planned Maintenance, and Crew Operations. * Configure Dynamic Scheduling, Optimization Policies, and Territory Planning, and extend the Agent Mobile App (online/offline) for field technicians. * Build and maintain Service Catalog content - catalog items, record producers, order guides, variable sets, client scripts, and UI policies. * Develop self-service experiences on Service Portal and Employee Center / Employee Center Pro — widgets, pages, themes, content publishing, and unified navigation. * Design Virtual Agent conversational experiences - topics, NLU, and topic flows — for catalog and case/incident deflection across web, mobile, and messaging channels. * Automate processes with Flow Designer (flows, subflows, and custom actions) and orchestrate cross-system integration through Integration Hub spokes. * Design and build custom scoped applications on the Now Platform / App Engine - tables, business rules, client scripts, UI policies, and ACLs - following scoped-application best practices. * Develop server-side logic and reusable Script Includes, and build and consume REST and SOAP web services (Scripted REST APIs, Table API, Import Set API) for inbound and outbound integration. * Deliver ITOM capabilities - Discovery, Service Mapping, Event Management, and CMDB health — including MID Server install, configuration, clustering, and credential/TLS handling. * Manage Hardware Asset Management (HAM) across the full lifecycle (procurement to retirement), including model normalization and reconciliation of assets to CMDB CIs, and support software asset and license compliance. * Translate business needs into functional and technical designs aligned with ITIL and enterprise standards. * Own release management across instances - update sets and the Application Repository for code promotion, instance cloning (clone profiles, data preservers), and upgrades/patching with skip-list remediation and regression testing. * Partner with QA, DevOps, and support teams to troubleshoot issues and improve platform performance. * Document solution architectures and create user guides and training for business and technical users. * Perform core platform administration - users, groups, roles, ACLs, system * properties, scheduled jobs, plugin activation, and instance health - across all environments. * Champion development best practices (coding standards, peer review, performance-conscious scripting, out-of-the-box-first design) and uphold platform governance and access controls. What you should have * 4+ years of hands-on ServiceNow development, architecture, and delivery across ITSM, CSM, FSM, ITOM, and HAM - including scoped application development and AI-enabled workflows - aligned with ITIL practices. * Certified ServiceNow professional: CSA, CAD, CIS-ITSM, CIS-CSM. * Practical experience configuring FSM for dispatching, scheduling, and mobile workforce automation. * Strong server-side and integration development - Script Includes, Business Rules, GlideRecord, Flow Designer, Integration Hub/spokes, and REST/SOAP and Scripted REST APIs (Table, Import Set). * Experience designing Virtual Agent conversational flows (topics and NLU) and applying AI / Now Assist to automate service operations. * Able to lead solution design workshops, translate requirements into scalable architectures, and manage the full SDLC in Agile delivery. * Expertise in ITOM - Discovery and CMDB design - for operational visibility and service health. * Strong understanding of CSDM, data modeling, and platform performance optimization. * Hands-on CSM implementation, including case management, the CSM/Configurable Workspace, and account and contact data models. * Proficiency building Service Catalog content and developing Service Portal and Employee Center experiences. * Demonstrated experience developing custom scoped applications on App Engine. * Practical experience with MID Server setup, clustering, and troubleshooting, plus core platform administration; CIS-Discovery or CIS-Hardware Asset Management certification a plus. * Hands-on application lifecycle management: update sets and the Application Repository, instance cloning, and platform upgrade/patch cycles with skip-list remediation. * Solid Hardware Asset Management (HAM) experience, including lifecycle tracking, reconciliation, and procurement integration. What we’ll offer in return * Full-Time Salary Position with a competitive salary. * Medical, Dental, and Vision benefits. * 401K with company match. * A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more. * A great wellness program to keep you healthy and happy both physically and mentally. * Access to opportunities to expand your skillset and share your knowledge with others across the organization. * A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development. * A seat in one of the fastest-growing companies in the country. Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. * Must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.  Legal stuff Hiring is contingent on passing a complete background check.  This role is eligible for visa sponsorship. Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Veritaz AB

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry. Assignment Description We are looking for an experienced ServiceNow ITSM Implementation Lead What You Will Work On Lead and coordinate strategic ITSM and ServiceNow initiatives from analysis through implementation Drive implementation projects in collaboration with Product Owners, process owners, platform teams, and business stakeholders Translate business needs into functional and technical requirements Plan and facilitate workshops to define solution scope and implementation strategy Coordinate project planning, testing, training, deployment, and business adoption Ensure solutions align with ServiceNow standard functionality and platform best practices Act as the bridge between ITSM processes, ServiceNow platform teams, and business organizations Drive initiatives such as Workspace implementation, ITSM modernization, and automation readiness Support the introduction of AI capabilities, including Now Assist and ITSM automation Structure and manage backlogs, epics, features, and user stories Coordinate stakeholder communication and change management activities Support continuous improvement of ITSM processes and ServiceNow capabilities Ensure successful delivery while maintaining scope, quality, and platform governance What You Bring Proven experience as a ServiceNow Implementation Lead, Technical Project Manager, Product Specialist, or ITSM Consultant Strong technical knowledge of ServiceNow ITSM Solid understanding of ITSM processes, including Incident, Request, Change, Knowledge, and CMDB/CSDM Experience leading ServiceNow implementations or major platform transformation projects Ability to translate business requirements into scalable ServiceNow solutions Experience working closely with both business stakeholders and technical teams Strong experience managing backlogs, epics, features, and user stories Good understanding of ServiceNow standard functionality versus customizations Experience with stakeholder management, organizational change management, and solution adoption Strong workshop facilitation, planning, and coordination skills Ability to drive initiatives without owning all technical implementation activities Excellent communication and collaboration skills Fluent in Swedish and English, both written and spoken