Search results for "Human resources operations"

PeopleProvide söker för ett sex månader långt projekt hos en internationell kund en HR-konsult med dokumenterad kompetens och erfarenhet inom arbetsrätt. Konsulten är anställd av PeopleProvide och utför uppdraget hos kunden under projektperioden. I uppdraget hos vår kund kommer du att ansvara för HR i Norden och säkerställa att globala strategier implementeras i enighet med nordisk arbetsrätt samtidigt som du parerar detta med operativa HR-frågor och stöttar verksamhetens chefer. Fokusområden i rollen: Implementering av globala processer och driva den lokala HR-agendan. Operativt chefsstöd inom hela HR-området. Stötta i fackliga frågor och förhandlingar. Vi söker dig med: Några års erfarenhet av HR-arbete, gärna med bredd inom flera HR-områden. Trygg i arbetsrätten, gärna på nordisk nivå. Vem är du? Du är flexibel, pragmatisk och lösningsorienterad. Du trivs med att stötta chefer i olika HR-frågor och har förmågan att driva HR-agendan framåt i en föränderlig miljö. Med din positiva attityd inspirerar du kollegor och skapar resultat på ett professionellt och engagerat sätt. Uppdragsstart: Februari/mars 2026. Längd: Ca 6 månader. Omfattning: Heltid. Placering: Hybrid lösning, huvudkontor i Stockholm.   Urval sker löpande, så skicka gärna in din ansökan så snart som möjligt. För frågor är du varmt välkommen att kontakta Anna Möller på anna@peopleprovide.se

We're hiring a Full-Time HR & Sales Intern to join SnabbPass AB, an IT staffing and consulting company based in Stockholm. You'll gain hands-on experience in recruitment operations and sales for our startup products across Sweden. This is a hybrid internship combining: Human Resources & Recruitment operations Sales & Business Development for our startup products Candidate & Client relationship management Real-world learning in tech recruiting and startups MAIN RESPONSIBILITIES Human Resources & Recruitment Source, recruit, and interview candidates for consulting roles Update and manage candidate profiles and CVs in our system Conduct initial interviews and assessments Post job opportunities on platforms and job boards Submit candidate applications to clients and partners Build and maintain our talent pool Sales & Startup Product Promotion Identify and pitch our startup products to potential customers Research companies and hiring managers in Sweden Create sales materials and proposals Build client relationships and follow up on opportunities Promote SnabbPass services to potential partners Track sales pipeline and reporting REQUIREMENTS Must Have Fluent in English (Swedish is a plus) Strong communication and interpersonal skills Organized, detail-oriented, proactive Comfortable with CRM tools, spreadsheets, databases (or willing to learn) Based in or willing to work in Stockholm, Sweden Enrolled in or recently completed a degree program (any field) Nice to Have Experience in recruiting, HR, or sales (internships count!) Knowledge of Swedish job boards (Jobbsnelle, Platsbanken, LinkedIn) Background in tech or startups Understanding of IT consulting or staffing Curiosity about how businesses and hiring work WHAT YOU'LL GAIN Hands-on experience in tech recruiting and HR operations Real sales experience promoting startup products Mentorship from the founder Exposure to the Swedish tech and startup ecosystem Practical skills in candidate management, client relationships, and sales Learning how IT staffing and startups work in Sweden Competitive internship compensation Flexible work environment in Sweden Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

Description Position at LeoVegas Group ABOUT THE ROLE The Senior Manager HR Business Partner is a senior strategic HR partner and key advisor to the functional leadership team. Reporting to the Director of HRBP, you are responsible for bridging the gap between long-term business objectives and organisational capability. You act as the lead HR owner of the people strategy for a global C-Suite leader and their direct leadership team, ensuring that talent strategy supports business performance and growth. In this role, you provide proactive, data-driven insights, using data to anticipate talent trends and design structures that optimize for speed, global scalability, and efficiency. As a confidential "Trusted Advisor," you guide senior stakeholders through complex leadership dynamics, succession planning, and organisational evolution. You balance high-level strategy with the leadership of an HRBP team, ensuring that global people initiatives are executed with precision and functional relevance. This position will be a fixed term contract for 14 months starting in August 2026/October 2027. YOU WILL BE RESPONSIBLE FOR: Executive Coaching & Advisory: Coach C-suite and Directors to accelerate decision-making, navigate high-stakes leadership dynamics, and improve alignment. Org Architecture & Strategy: Translate 3-year business goals into a scalable global workforce structure and a forward-looking talent roadmap. Data-Driven Insights: Convert people analytics into actionable strategic insights to mitigate risks and improve organizational effectiveness. Succession & Talent Planning: Map future leadership layers, identifying high-potentials and designing bespoke development tracks. Global HR Alignment: Partner across HR functions to ensure global compensation, culture, and performance initiatives fit specific business needs. Performance Culture: Drive a high-performance culture across the organization that directly impacts bottom-line results and scalability. HRBP Team Leadership: Lead, mentor, and upskill the HRBP team to transition from operational tasks to a high standard of strategic partnership. Operations & Escalation: Define team workflows aligned with global HR governance and serve as the final escalation point for complex employee relations. OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING: Executive Presence: Proven experience partnering with and challenging C-Suite or Executive-level stakeholders in a global, fast-paced environment. Strategic Acumen: Deep expertise in organisational design, workforce planning, and change management. Leadership Experience: A track record of leading and developing HR professionals, with the ability to pivot a team from operational tasks to strategic ownership. Analytical Mindset: Ability to use data to tell a story, predict trends, and influence business investment in people initiatives. Global Mindset: Experience navigating complex legal, cultural, and operational landscapes across multiple regions. WHO WE ARE At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 18 offices worldwide. BENEFITS Hybrid work policy 4 weeks of Workation (T&C apply) 30 annual vacation days Occupational Pension 5,000 SEK wellness contribution annually Parental Leave Top-Up Possibility to enrol in a private health care insurance for both you and your partner 1,500 SEK equipment allowance Benify - benefits portal with many offers and discounts JOIN US! In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen! Would you be a good fit for the Leo Pride - give us a roar! **As our company working language is English, we’d like to see your CV in English, please**

TL;DR: We're hiring a Human Resources Business Partner to partner with Engineering, Product & Design (EPD) at Lovable - our largest and fastest-growing organization. You'll act as a trusted advisor to the leadership team, and fly at many different altitudes every day. You’ll advise on org design, location strategy, talent planning, employee relations, manager effectiveness, and change management as we scale across Stockholm and London. This is an in-office role is based in Stockholm or London. Why Lovable? Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable-built applications and websites are visited hundreds of millions of times a month, and our enterprise footprint is compounding fast. And we’re just getting started. We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world. The Role You'll be deeply embedded with Engineering, Product, and Design as a strategic partner and operator: someone leaders trust for candid coaching, clear judgment, and pragmatic execution. You will spot patterns before they become problems, bring structure without slowing the team down, and turn People programs into AI enabled operating rhythms that work for a technical org. What You'll Do * Strategic People Partnership — build deep partnerships with EPD leaders and act as a trusted advisor on the people decisions that shape the business: team design, leadership effectiveness, talent density, retention, and change. * AI-Native People Operations — rethink how work gets done in an AI-native company: experiment with AI-enabled workflows to increase velocity and craftsmanship (e.g., manager enablement, insight generation, communications, and operating rhythms), and help EPD leaders adopt them in a thoughtful, human-first way. * Org Design & Headcount Planning — partner with Eng Leads, Finance, Recruiting, and People Ops to bring clarity and discipline to workforce planning, reporting lines, role definition, spans/layers, contractor strategy, and future org shape. * Performance Reviews — Run EPD's quarterly Signal Review cycle end-to-end, including manager prep, calibration, monitor/at-risk categorization, level corrections, follow-through, and clean operating rhythms. * Talent Insights & Retention — use qualitative signal and people data to identify hot spots, flight risks, manager gaps, and team-level patterns early; translate those insights into practical interventions. * Employee Relations & Risk Management — own complex employee situations, performance improvement plans, investigations, resignations, probation issues, and terminations for EPD in partnership with Legal and People Ops. * Manager & Leadership Coaching — coach technical leaders through hard conversations, promotion readiness, org changes, feedback, accountability, team health, and moments where clarity matters more than consensus. * People Program Execution — help shape and roll out scalable People programs for EPD, including manager enablement, career pathing, leveling consistency, compensation cycles, engagement follow-up, and change management. What We're Looking For * 10+ years as an HRBP or People Partner, with meaningful experience directly supporting Engineering, Product, Design, Research, or similarly technical organizations. * Experience at an AI-native, developer tools, product-led, or high-growth technology company. * Strong business judgment and the ability to connect people decisions to company priorities, product velocity, leadership effectiveness, and team performance. * Excellent judgment in employee relations, including sensitive performance, conduct, probation, resignation, and termination situations. * Comfortable giving hard feedback to senior technical leaders while maintaining strong relationships and discretion. * Comfort with ambiguity, pace, and imperfect systems in a company where structure is still being built in real time. About your application Please submit your application in English. It’s our company language, so you’ll be speaking lots of it if you join. We treat all candidates equally - if you’re interested, please apply through our careers portal.

Purpose The CFAO is responsible for the organisation’s entire finance, accounting and administrative functions. Acting as the Chief Executive Officer’s principal advisor on all the above matters, also member of the Management team, they ensure the reliability of financial information, oversee the budgeting process, secure the funding required to support business operations and ensure compliance with legal, tax and Human Resources obligations. 1. Financial Management and Reporting · Develop and maintain the company’s financial governance framework · Ensure accurate accounting in accordance with applicable standards · Manage budgeting, forecasting, cost reconciliation and cash flow planning · Ensure appropriate internal controls are in place · Prepare annual budgets, update forecasts, and conduct financial analyses · Prepare monthly reports, quarterly reports, and annual financial statements · Report risks and significant variances · Ensure compliance with tax and VAT regulations · Manage reporting to regulatory authorities, 2. Support other functions effectiveness · Build the tools and process to enable costs reconciliation within R&D activities and research programs · Accompany commercial and PLM in product ramp-up and working capital requirements · Manage financial reporting to grant providers and collaboration partners · Coordinate the ways of working between the functions regarding invoicing/procurement/AP/AR, 3. Administration, Human Resources and Support Functions · Oversee administrative processes, leads AP/AR and financial systems · Manage contracts including recruitments and all corporate administration requirements · Coordinate internal team (Office manager and Legal counsel), coordinate external providers of accounting, audit, and legal services · Manages HR in collaboration with Office manager, CEO and function leads, 4. Financing and Capital Raising · Support the CEO and Board in capital raising activities, · Prepare financial materials for equity offerings, loans, grants, and research funding. · Participate in due diligence processes if any, 5. Risk Management and Compliance · Ensure compliance with laws, regulations, and financing agreements · Oversee insurance coverage and internal control procedures, Requirements At minimum 5 years of experience in a comparable experience (CFAO, CFO, Chief Admin, Chief of Staff), ideally in a start-up or dedicated Business Unit setup. Your knowledge of the legal, tax and accounting obligations in Sweden is mandatory. Fluency in Swedish and English is required. References will be asked. Why us, why you? Enginzyme is a > 30 employees & hiring company, operating in the exciting field of biomanufacturing. We entertain collaborations with industrial, research and investment companies across the globe, just within our team more than 20 nationalities are represented. We need financial expertise and admin skills, combined to an agile mindset to help the company structuring and progressing in its growth trajectory. Like the company, you will be building the role and the team as the company progresses. Your willingness to learn, your ability to structure the tasks and process efficiently between the functions, your interpersonal skills also, will be key factors of success while joining an exciting journey. Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

Är du en trygg och operativ HR‑person som trivs nära verksamheten och vill vara ett viktigt stöd i det dagliga arbetet? Här får du ett självständigt konsultuppdrag där du driver centrala HR‑processer, arbetar hands‑on med arbetsrätt, arbetsmiljö och rehabilitering och bidrar till en stabil och välfungerande vardag. Om tjänsten Det här är ett konsultuppdrag på heltid som varar i 6 månader. Du blir anställd av Bravura och arbetar som konsult vår kund. Om företaget Företaget är en etablerad aktör inom sin industri. Du får mer information om företaget vid en första dialog. Arbetsuppgifter I rollen ansvarar du för att driva och hantera operativa HR‑processer och fungera som ett kvalificerat stöd till chefer i frågor som rör arbetsrätt, arbetsmiljö, personalärenden och rehabilitering. Då verksamheten är producerande krävs din närvaro på plats för att förstå den dagliga driften och kunna agera snabbt i frågor som uppstår. Du arbetar tätt tillsammans med både chefer och medarbetare och är deras främsta stöd i HR-relaterade frågor. Du ansvarar bland annat för att: Driva och hantera rehabiliterings- och sjukfrånvaroärenden tillsammans med ansvariga chefer Ge stöd till chefer i arbetsrättsliga frågor, facklig samverkan och ledarskap Ansvara för onboarding och offboarding av medarbetare Arbeta med HR-relaterade rutiner, processer och dokumentation Utföra löpande operativt HR-arbete kopplat till produktion och kollektivavtal Utbildning, erfarenhet och personliga egenskaper Eftergymnasial utbildning inom HR eller motsvarande Dokumenterad erfarenhet av operativt HR‑arbete Erfarenhet av HR‑arbete inom producerande eller industriell verksamhet är meriterande Erfarenhet av att självständigt driva rehabiliteringsärenden Vi söker dig som är kommunikativ och relationsskapande och som bygger förtroende hos både chefer och medarbetare. Du arbetar prestigelöst, är flexibel och trygg i förändring samt kan växla fokus vid behov. Med god analytisk förmåga fattar du välgrundade beslut i både enkla och komplexa HR-frågor. Du är strukturerad, skapar tydlighet och driver arbetet framåt även i högt tempo, och fungerar som ett stabilt och naturligt stöd i organisationen. Övrig information Start: Omgående Plats: Norrköping Lön: Enligt överenskommelse Vi använder en kompetensbaserad metodik i alla rekryteringsprocesser för att säkerställa fördomsfria urval. Vi jobbar också med löpande urval, vilket innebär att vi tar ner annonsen när tillräckligt många kandidater har ansökt. Om du blir aktuell för tjänsten kommer vi att kontakta dig för en första telefonintervju. Oavsett om du går vidare i processen eller inte så kommer du att få återkoppling på din ansökan. Har du frågor? Hör gärna av dig! 📧 info@bravura.se 📞 010-171 47 10 Vi rekommenderar att du skickar in din ansökan omgående då vi gör ett löpande urval. Välkommen med din ansökan! #Nextgen

Securitas Group Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services. With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets. Securitas IT ---------------------------------------------------------------------------------------------------------------------------------- About the role We are seeking a highly motivated, proactive, and analytical Social Sustainability Project Manager to join our Global Sustainability team on a 15-month fixed-term contract. In this role, you will lead key global initiatives across our Living Wage and Health & Safety programs, driving their development, implementation, monitoring, and continuous improvement across the global Securitas organization with tangible business impact. The successful candidate combines strong project management and analytical capabilities with a hands-on, results-oriented mindset. You will work across functions and geographies, partnering with HR, Compensation & Benefits, Commercial teams, Operations, Sustainability, and external partners to ensure effective program delivery, robust governance, and generate measurable business impact. ---------------------------------------------------------------------------------------------------------------------------------- Responsibilities Living Wage Program Management * Lead the implementation of Securitas' global Living Wage program, including benchmarking, pilot design, and rollout across selected markets. * Coordinate annual living wage benchmark updates with external providers and regional Compensation & Benefits teams. * Manage pilots to measure business impact, ensuring timely delivery, performance tracking, and achievement of key milestones. * Analyse program data to generate insights, measure impact against KPIs, and support decision-making. * Build strong partnerships with HR, Commercial, Sustainability, and regional stakeholders to drive successful implementation and manage project risks. Health & Safety Governance * Design and implement a global Health & Safety governance framework that drives consistent performance across divisions and client operations. * Develop and maintain a data-driven performance management approach, including reporting on key safety metrics such as TRIFR, LTIFR, near misses, and corrective actions. * Analyse Health & Safety data to identify trends, risks, and opportunities for continuous improvement. * Develop business cases that demonstrate the operational and commercial value of strong Health & Safety performance. * Build and engage a network of Health & Safety responsible individuals across the organization to share best practices, strengthen alignment, and drive consistent implementation. * Partner with operational leaders to implement improvement initiatives that reduce injuries, strengthen governance, and promote a proactive safety culture. ---------------------------------------------------------------------------------------------------------------------------------- Requirements Must haves: * Bachelor's degree in Sustainability, Business Administration, Human Resources, Occupational Health & Safety, or a related field. * 5+ years of experience in project management, sustainability, ESG, human resources, compensation and benefits, Health & Safety, or related disciplines. * High level of personal drive, energy, and resilience, with a proven track record of proactively leading initiatives, overcoming obstacles, and delivering results. * Demonstrated experience managing complex cross-functional projects in a multinational environment. * Strong analytical skills with the ability to work with large datasets and derive actionable insights. * Advanced proficiency in Microsoft Excel and PowerPoint. * Excellent ability to build trusted relationships, engage and influence stakeholders at all levels, supported by strong communication, and presentation skills. * Ability to manage multiple priorities and influence stakeholders across different functions and geographies. Preferred: * Knowledge of living wage methodologies and social sustainability frameworks. * Experience working with compensation, rewards, and benefits programs. * Understanding of Health & Safety management systems, governance frameworks, and performance metrics. * Experience in consultancy or project management, including cross-functional delivery, stakeholder engagement, and data-driven initiatives. Key Competencies: * Program and Project Management * Strategic Thinking * Data Analysis and Business Intelligence * Stakeholder Engagement and Influencing * Communication and Presentation Skills * Change Management * Cross-Cultural Collaboration * Continuous Improvement Mindset * Proactive, self-starting and results-oriented ---------------------------------------------------------------------------------------------------------------------------------- Working conditions Role is open for candidates from Europe with preference to Sweden based ones (Stockholm). Fixed-term contract: 15 months.\ Please note that the company is unable to provide visa sponsorship or work permit sponsorship for this position. Candidates must be authorized to work in the country of employment without current or future sponsorship. ---------------------------------------------------------------------------------------------------------------------------------- What we offer At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them many talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities. If this sounds like the right next step in your professional career, don't hesitate and apply!

The role… At Soho House the People & Development Manager will be a strategic business partner to the General Manager for the property they are responsible for. The People & Development Manager reports directly to the Area Manager. The People & Development Manager will be primarily responsible for the daily maintenance of company policies, procedures, and practices including employee relations, worker’s compensation, leave of absence administration and recruitment. Such deliverables include but are not limited to ensuring legal compliance; overseeing all aspects of wage, benefit, worker’s compensation, unemployment, training programs, implementation and administration of policies and procedures, and all employee relations such as team events, parties, morale maintenance as well as coaching, counseling, progressive discipline, and terminations. This role will be responsible for our Soho House Beach Los Cabos and Cecconi's Los Cabos Main Duties… * Strategic business partner to local leadership, helping to manage all training and development for staff. * Partner with the Area Manager and Head of People on process improvements for Soho House & Co. growth. * Communicate and implement policies and programs to guarantee compliance to all employees. * Instruct, train and ensure management staff knows how to interpret and comply with all company policies and procedures. * Coordinate and monitor recruitment, screening, background and reference checking of all Soho House personnel. * Recruit, interview and recommend employees to operations team * Maintain employee benefit programs and employee engagement initiatives. * Set-up, approve, and maintain all wage and salary programs, including performance evaluations and annual increases. * Recommend and/or approve all employee transitions such as hire, transfer, promotions, etc. * Implement, participate and monitor induction and orientation programs and develop managers/supervisors for future advancement. * Track safety incentive programs as well as ensure compliance with all HR related Loss Prevention SOPs. * Monitor and analyze turnover reports and use data metrics to understand trends with hiring and terminations. * Maintain Employee of the Month/Year Program, and all other employee relations programs. * Practice positive employee relations, including maintaining a positive morale and a genuine, upbeat work environment. * Be an expert in time management, meeting deadlines, responsiveness, positive tone – both verbally and in writing, and ability to flex to the ever changing needs of the business. * Ability to influence decisions to ensure consistency in decision making to protect the Company, the employee, and maintain respect with other key departments including Operations, Finance, Membership, IT. * Demonstrate empathy, tact, thoughtfulness and strong listening skills, especially when handling difficult situations. * Other tasks or projects assigned by Area Manager   Required Skills/Qualifications: * 5+ years of progressive Human Resources management experience in a hotel or related industry; or a bachelor’s degree preferred. * Experience with HRIS, payroll, and Applicant Tracking Systems. * Experience with compensation benchmarking and working with variable compensations such as bonuses. * Familiarity with employment law and experience with employee investigations. * Excellent written and verbal communication skills is imperative. * Proven ability to adapt to changing priorities, handle multiple projects and meet deadlines. * Proficient in Outlook, Excel, Word, and PowerPoint * Knowledge of employment and labor laws in Mexico. * Proven ability to manage teams through effective leadership skills. * Detail oriented, sound judgment and strong interpersonal skills. * Skilled and experienced at difficult decision making. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.

Are you looking for a broad HR role where you can work close to the business, support managers in their everyday challenges, and help build and develop HR within a Nordic organization? If you enjoy variety, taking ownership, and working in an environment where relationships, collaboration, and trust are at the heart of the culture, this could be the opportunity for you. About the company Stokvis Nordics is part of Stokvis Tapes, an international company specializing in advanced tape and bonding solutions for industrial customers. As part of ITW (Illinois Tool Works), one of the world's leading industrial groups, Stokvis combines the stability and resources of a global organization with the culture and agility of a smaller local company. From its Nordic headquarters in Norrköping, Stokvis serves customers across Sweden, Denmark, Finland, and Norway, delivering customized solutions to industries such as healthcare, electronics, automotive, and industrial manufacturing. Following a recent Nordic reorganization, Sweden has become the hub for the Nordic business, making this an exciting time to join the company as it continues to strengthen collaboration, develop common ways of working, and support future growth. The Role This is a newly established HR Business Partner role where you will become the go-to HR partner for managers across the Nordic organization, with your primary focus on supporting the business in Sweden. You will work closely with managers throughout the employee lifecycle, providing day-to-day HR support in areas such as recruitment, onboarding, employee relations, performance management, talent development, compensation planning, and labor law. You'll also collaborate with the local union and support managers in handling employee-related matters. Beyond the daily HR work, you will play an important role in building and improving HR processes, creating structure, and supporting the implementation of Workday and other HR initiatives. The role offers plenty of variety and the opportunity to influence how HR continues to develop within the Nordic organization. You will report to the Operations Director in Norrköping and work closely with local managers and support functions. You will also collaborate with the global HR organization and colleagues across the Nordic business. Some of your key responsibilities will include: Supporting managers and employees throughout the employee lifecycle Driving recruitment and onboarding activities Advising managers on labor law, employee relations, and union collaboration Developing and improving HR processes, policies, and ways of working Supporting and coordinating annual HR processes in Workday Building strong relationships with managers across the Nordic organization Your Profile You enjoy working close to the business and are motivated by helping managers and employees succeed. You are pragmatic, approachable, and solution-oriented, with the ability to balance structure and flexibility. You are comfortable taking ownership while building trust and strong relationships across the organization. To succeed in this role, you likely bring: A university degree in Human Resources, Business Administration, Social Sciences, or a related field At least five years of broad HR experience Experience supporting managers in operational HR matters Good knowledge of Swedish labor law and HR processes Experience across several parts of the employee lifecycle, including recruitment, employee relations, performance management, and talent development Fluency in English, both written and spoken Experience from a manufacturing or industrial environment and experience working with Workday or similar HR systems is considered an advantage. Why Stokvis? At Stokvis, you'll become part of a collaborative and down-to-earth organization where people enjoy working together and making a difference. You'll have the opportunity to take on a broad HR role with plenty of responsibility, work closely with the business, and contribute to the continued development of HR within a growing Nordic organization. Interested? Does this sound like your next challenge? We look forward to hearing from you! Please submit your application no later than August 23. Once the application period has ended, we will begin reviewing applications and will get back to all candidates regarding the next steps in the process. For more information about the position or the recruitment process, please contact Sara Lidmer at sara@idax.se. Stokvis Nordics is proud to be an Equal Opportunity Employer. To support an unbiased and inclusive recruitment process, parts of the recruitment process are anonymized.

We are now looking for a Senior Compensation & Benefits Specialist to join our HR team in Stockholm —a role that combines operational excellence with strategic impact. Who we are Netlight provides a full range of premium IT consulting services at the forefront of digital innovation. With more than 2,000 consultants across 15 European offices, we operate as a network organization built on trust, self-leadership, and collective expertise. We have been recognized multiple times as a top employer for our growth, profitability, and commitment to diversity, equity, and inclusion. At Netlight, we believe in developing leaders—both within our client organizations and inside our own community. Your future team You will join a global HR organization of 30 colleagues across HR Operations, HR Business Partnering, Payroll, and Learning & Development. Together, we advance our global people strategy and ensure a seamless employee experience for all of Netlight. In this role, you will collaborate closely with HR colleagues, senior stakeholders, and employees in all our locations. Compensation & Benefits Specialist Working in HR requires strong business acumen, analytical capability, and exceptional relationship-building skills. In this role, you will: Act as a key stakeholder in the development and evolution of our global compensation and benefits strategy Define, drive, and maintain compensation structures, salary frameworks, and benefits offerings aligned with business objectives Advise HR, leaders, and employees on compensation matters, recommending best practices and providing case-specific guidance Act as a key stakeholder in the annual compensation processes, including salary reviews ensuring fairness and competitiveness Lead and support C&B-related projects, including job architecture development, pay transparency initiatives, benchmarking, and process automation Monitor market trends, regulatory changes, and best practices in compensation and benefits to proactively ensure compliance and competitiveness Develop policies, guidelines, tools, and documentation aligned with business needs Track, analyze, and report on key compensation and benefits metrics to support data-driven decision-making Manage relationships and negotiate contracts with external vendors and consultants (e.g., benefits providers, pension partners, benchmarking firms) Continuously improve the compensation and benefits framework through benchmarking, innovation, and stakeholder feedback Your Profile You are an HR professional who brings a positive mindset, strong analytical skills, and a genuine desire to create impact. You enjoy working collaboratively, take ownership, and are comfortable navigating complexity and sensitive topics. We value: Strong analytical and problem-solving skills, with the ability to manage complex compensation and benefits matters. Excellent communication and interpersonal skills, enabling you to explain compensation principles clearly and build trust at all levels of the organization A proactive and structured approach to driving compensation and benefits initiatives Understanding of HR best practices, reward governance, and compliance requirements Ability to prioritize, multitask, and maintain a fair and people-centered approach Qualifications University degree in Human Resources or a similar education/field Minimum 5-6 years of hands-on experience in Compensation & Benefits, including practical responsibility for setting up job architecture, job evaluation, benchmarking, incentive programs, and benefits management. You have worked operationally and strategically with compensation frameworks, supported leaders in pay decisions, and ensured compliance with relevant regulations and internal policies Fluency in Swedish, plus strong professional proficiency in English (our organizational language) What we offer The opportunity to shape high-impact global C&B-topics in a fast-growing international organization Professional development and long-term career progression through knowledge sharing, mentorship, feedback, coaching, and external training Modern and centrally located offices in Stockholm A culture centered around community, collaboration, and continuous learning, complemented by social and competence-building events Interested? In this recruitment, Netlight is collaborating with Zoey. Apply easily with your CV or LinkedIn at www.zoey.se. When applying, you will be asked to answer a few brief questions and afterwards you will receive updates regarding any possible next step in the process 😊 If you have any questions about our process or this role, please contact Martina Kolga, Recruitment Consultant (073-3222502, martina.kolga@zoey.se). Send in your application as soon as possible as we’re meeting fantastic candidates the selection will be ongoing, and the position may be filled sooner than anticipated! We are looking forward to your application💜

We are looking for up to two senior lecturers in Electrical Engineering for permanent employment at the School of Science and Technology. Subject area The subject area for this position is Electrical Engineering. Background We are looking for up to two new colleagues to strengthen our teaching and research related to electrical engineering, at the intersection of electrical engineering, robotics, and autonomous systems. Topics of interest include control theory, signal processing, sensors, electronics and mechatronics; potentially extending towards robot manipulation, robot perception and machine learning. If you are passionate about advancing knowledge in these fields and enjoy working in an internationally connected research and educational environment, we would love to hear from you. The positions are based at the school’s unit for computer science, which conducts education in both computer science and electrical engineering, and is home to the research environment AASS (applied autonomous sensor systems) which is a dynamic and multi-disciplinary constellation at the intersection of computer science, robotics, artificial intelligence, computer vision, and cybersecurity. The successful candidate is also expected to interact with the university-wide centre for AI, Robotics and Cybersecurity (ARC). See also: https://www.oru.se/english/our-profile/arc-ai-robotics-and-cybersecurity-center/ Duties and responsibilities As a senior lecturer, you will divide your time between teaching at all levels, research, and any associated public engagement activities. On the teaching side, you will contribute to courses spanning the breadth of electrical engineering, from foundational to advanced level. This includes courses in electrical circuits and electronics, digital electronics, control theory, digital signal conditioning and processing, and electrical machines. Over time you will be expected to develop your own courses. Teaching encompasses supervision, examination, course development and administration, planning and evaluation. Teaching can be done in Swedish and English. On the research side, you are expected to publish in relevant international venues and attract external research funding. You will be integrated into the research environment with possibilities to establish an independent research agenda connected to the unit's general topics. There are also opportunities to take on leadership roles in research and education (for example, shaping degree programmes or leading a research team) and to contribute more broadly to the development of the unit's activities. Qualifications Those qualified for appointment as a senior lecturer are applicants who have demonstrated teaching expertise and been awarded a doctoral degree in a subject matter relevant for the position, or has the corresponding research competence or some other professional expertise that is of value in view of the subject matter of the position and the duties that it will involve. A general eligibility criterion for teaching staff at Örebro University is to have completed courses on teaching and learning in higher education corresponding to 10 weeks. Knowledge and skills equivalent to such courses may also be assessed to establish whether these provide eligibility. A teacher who at the time of appointment lacks such training or the equivalent competence, must complete the required courses no later than within two years of taking up the position. Assessment criteria To see the job advertisement and the assessment criteria in its entirety, visit: https://www.oru.se/english/career/available-positions/job/?jid=20260201  Information This is a permanent full-time position. At Örebro University, salary depends on the successful candidate’s qualifications and experience, and positions announced are, where appropriate, subject to a trial period. For more information about the position, contact head of unit Martin Magnusson, +46 19 30 38 70, email: martin.magnusson@oru.se, or head of school Henrik Olsson, +46 19 30 12 36, email: henrik.olsson@oru.se. At Örebro University, we expect each member of staff to be open to development and change; take responsibility for their work and performance; demonstrate a keen interest in collaboration and contribute to development; as well as to show respect for others by adopting a constructive and professional approach. Örebro University actively pursues equal opportunities and gender equality as well as a work environment characterised by openness, trust and respect. We value the qualities that diversity adds to our operations. Application The application is made online. Click the button “Apply” to begin the application procedure. For the application to be complete, the following electronic documents must be included: Covering letter, outlining how you believe you can contribute to the continued development of Örebro University CV with a relevant description of your overall qualifications and experience Teaching portfolio (as instructed in Örebro University's guidelines:  https://www.oru.se/globalassets/inforum-en/key_documents/human-resources/template-for-teaching-portfolio.pdf) Research portfolio Publication list Relevant scientific publications (maximum of five and in full-text format) Copies of relevant course/degree certificates and references verifying eligibility and criteria met Only documents written in Swedish, English, Norwegian and Danish can be reviewed. More information for applicants will be found on our career site: https://www.oru.se/english/career/available-positions/applicants-and-external-experts/ The application deadline is 2026-08-17. We look forward to receiving your application! After the application deadline, no supplements can be made electronically. If you have scientific publications that cannot be attached electronically to the application, please cite them in your application and contact mailto:hr@oru.se. As we have already made our choices in terms of external collaboration partners and marketing efforts for this recruitment process, we decline any contact with recruitment agencies and advertisers. As directed by the National Archives of Sweden (Riksarkivet), we are required to deposit one file copy of the application documents, excluding publications, for a period of two years after the appointment decision has gained legal force.

Project Controls Manager  The European Spallation Source (ESS) will soon be the world’s most powerful source of neutrons, providing researchers with unique opportunities to explore the structure of materials at the atomic level. Neutron scattering at ESS will address critical questions in physics, chemistry, geology, materials science and life science.  We are now looking for a Project Controls Manager to oversee the operational and development project scope at ESS.     About the role:  The Project Controls Manager (PCM) plays a critical role in ensuring the best use of the human and financial resources for the ESS organisation. They are responsible for establishing and maintaining the systems, processes, and governance needed to plan, monitor, and control organisational performance and the ESS programme. The role provides leadership across planning and scheduling, cost control, risk management, change control, and reporting to support informed decision-making and successful delivery. Working closely with project managers, technical leads, finance, procurement, operations, and other stakeholders, the PCM will have a central overview of both the operational and development project scope.  This is a permanent role based at ESS campus in Lund, Sweden.     Day-to-day, you will:  Supervise a team managing cost control, planning, risk, change control and reporting functions.   Lead the development, maintenance, and governance of integrated schedules using Primavera P6. This includes long term strategic planning, shutdown planning and development project planning.   Establish baseline schedules, progress measurement methods, and schedule update routines to support accurate forecasting and performance tracking.   Establish yearly budgets, cost reports, forecasts, and performance metrics.   Monitor actual cost and commitments against budget and forecast, identifying trends, variances, and corrective actions.   Implement and maintain project risk management processes, including risk identification (threats and opportunities), assessment, mitigation planning, and monitoring.   Manage project change control processes to ensure that scope, schedule, cost, and risk impacts are properly assessed, approved, and recorded.   Prepare and issue regular project controls reports, dashboards, and management summaries for key stakeholders.   Support decision-making through scenario analysis, performance insight, and timely escalation of issues and risks.   Ensure alignment and consistency between planning, cost, risk, and reporting data across the project controls function.   Collaborate with project managers, work package owners, finance, procurement, and contractors to maintain robust project controls.   Contribute to continuous improvement of project controls standards, tools, templates, and governance.    About you:  University degree in engineering, science, project management, or a related field, or equivalent relevant professional experience.  Proven experience in project controls within large-scale technical, scientific, infrastructure, industrial, or engineering environments.  Proven experience leading and supervising multidisciplinary teams across planning, cost control, risk, change control, and reporting functions.  Experience establishing and managing project budgets, forecasts, cost reporting, and performance metrics.  Solid understanding of project governance, risk management, change control, and project lifecycle management principles.  Strong analytical and problem-solving skills, with the ability to identify trends, assess risks, and support decision-making.  Demonstrated ability to take initiative, and drive actions in a complex stakeholder environment.  Proven ability to lead, motivate, and supervise teams while fostering collaboration and accountability.  Excellent written and verbal communication skills, including experience preparing reports and presenting information to diverse stakeholders.  Ability to work effectively in an international, multidisciplinary environment with multiple technical and operational interfaces.    To apply:  Working at ESS gives you the opportunity to contribute to the future discoveries within neutron science at a stunning, brand-new workplace filled with innovative minds and brilliant people from across the globe. We offer market competitive, individualised compensation which is differentiated according to role, responsibilities, individual skills, abilities and achievements as well as monthly pension contributions on top of your salary.  If you see yourself in what we’re looking for, please provide your CV and motivation letter in English by clicking on “Apply” and following the instructions. Please be aware that we can only accept direct applications made via the ESS website.  For further information regarding the recruitment process, please contact Talent Acquisition Specialist Louise Jönegård at louise.jonegard@ess.eu.   For trade union information, please contact Unionen representative Nerusha Naicker on mailto:erusha.Naicker@ess.eu or SACO/Swedish Association of Graduate Engineers representative Marc Kickulies at mailto:marc.kickulies@ess.eu

Luleå University of Technology experiences rapid growth with world-leading expertise within several research areas. Our scientific and artistic research and education are conducted in close collaboration with international, national and regional companies, the public sector and leading universities. Luleå University of Technology has an annual turnover of just over SEK 2.3 billion. We have more than 1,800 employees and nearly 21,600 students.The subject Applied Geochemistry belongs to the Department of Civil, Environmental and Natural Resources Engineering, where research and education in the mining, construction and environmental areas contribute to the development of a long term sustainable society. We are now employing a Professor/Head of subject in Applied Geochemistry to lead and develop the research subject in conjunction with society’s transition to greener technology. The subject has successfully combined applied research with basic research. Basic research aims to understand the concentration levels and mobility of elements under natural conditions. The applied research covers pollution effects from different types of human activities and measures to reduce pollution emissions and limit their harmful effects. The mining industry's environmental issues have been and will be one of the subject’s most important research areas, but the research subject has great opportunities to be broadened to applications in infrastructure development. Analytical chemistry, isotope geochemistry and environmental forensics are important parts of the subject’s research areas.DutiesThe position as Professor/Head of subject is a leadership role with overall responsibility for leading and developing the subject including research, postgraduate education as well as education at undergraduate and graduate level. For a professor, it also includes following the international development of the subject, supervising doctoral students and assisting with teaching. In addition, the assignment is to further develop collaboration within the department and with other subjects at the university, and to strengthen the link with relevant national and international research environments. The Head of subject has a particular responsibility for attracting external funding and securing funding for his/her own research as well as for promoting the academic environment at large. An important task for the Head of subject is to build a strong research subject where doctoral students, staff and students grow and develop. The position of Professor as well as Head of subject is a permanent position.QualificationsQualified for an employment as a professor is someone who has demonstrated both research expertise and teaching expertise. As much attention must be given to the assessment of teaching expertise as to the assessment of research expertise.In order to meet the requirements for an employment as a professor, the applicant: must be prominent within their subject area and there present scientific activities of high international standards demonstrating a clear progress in terms of quality; must have produced a total scientific output that must be equivalent, in terms of quantity, to at least three doctoral theses including the doctoral thesis; must demonstrate academic leadership through, among other things,- experience of research-related commissions of trust such as subject specialist, external reviewer and/or member of an examining committee;- experience of leading research projects;- experience of applying for and being granted, as the main applicant and in competition, external funding for research projects;- experience of internal missions at the University;- experience of educational leadership; must have experience of supervising doctoral students and, unless there are exceptional reasons, must have been the principal supervisor for at least one doctoral student for the entire period from admission to doctoral degree; must demonstrate pedagogical expertise through proven experience, teaching expertise and teaching development; must demonstrate the ability to collaborate with the wider community by means of, among other things,- making new knowledge available to the wider community,- incorporating societal needs into educational and/or research contexts. In addition to the qualification requirements for professors, emphasis must be placed on leadership skills when recruiting a professor/head of subject. These skills are demonstrated in, among others, experience of line management responsibility and staff development; self-knowledge and capacity to reflect on their own leadership experience; experience of budget responsibility or other financial responsibilities.   Assessment criteriaThe following assessment criteria are applied for the position:   research expertise teaching expertise ability to lead and develop operations other assessment criteria.   Other assessment criteria, weighted equally:  - good contacts with international research networks engaged in mining-related environmental research or other applied geochemical research - ability to obtain external research and development funding - have fluent knowledge of English in speech and writing - contacts with industry and students requires that non-Swedish speaking applicants acquire a good knowledge of Swedish in speech and writing within 1–2 years after employment - ability to interact internally within the university and with the surrounding community   InformationFor further information about the position, please contact: Head of Department, Charlotta Johansson, mailto:Charlotta.M.Johansson@ltu.se, phone +46 (0)920-49 18 67Union representatives: SACO-S Diana Chroneer, 0920-49 2037 mailto:diana.chroneer@ltu.se, OFR-S Marika Vesterberg, 0920-49 1721 mailto:marika.vesterberg@ltu.se   In case of different interpretations of the English and Swedish versions of this announcement, the Swedish version takes precedence.ApplicationFor full ad and application go to: Job vacancies | Luleå tekniska universitetFinal day to apply: September 1, 2026Reference number: 2274-2026

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Akwa Ibom State - Uyo and Abak Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Akwa Ibom State – Uyo and Abak About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Rivers State -  Obio-Akpor, Port Harcourt, and Ikwerre About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.