Search results for "Transit Industry"

Zscaler

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Principal Peering Coordinator to join our team. This is a Remote (nearby international airports) role, reporting to the VP, Infrastructure Ecosystems & Network in the Zero Trust Exchange department. The core purpose of this role is to manage and build Zscaler’s peering relationships for our global Zero Trust Platform, including public and private exchanges as well as private network interconnections. You will travel to represent Zscaler at key peering forums, conferences, and operational events globally. Success requires a strong understanding of the business drivers of network peering along with its contractual and legal frameworks. What you’ll do (Role Expectations) * Facilitate and manage Zscaler’s global peering footprint in coordination with the network engineering team * Identify strategic new peering partners in new and existing markets to improve Zscaler’s global connectivity * Coordinate with legal teams to negotiate and sign or change peering agreements with peering partners * Work with cross-functional network architectural and procurement teams to enable new peering connectivity globally Who You Are (Success Profile) * You think at scale. You connect your day-to-day work to our larger global mission, building network solutions and processes that are designed to last and support a high-growth, global organization. * You are a problem-solver. You seek out complex infrastructure challenges and are energized by finding solutions, knowing that solving the hardest network problems delivers the highest global impact. * You act like an owner. You navigate seamlessly between high-level peering strategy and hands-on execution, operating with deep integrity because you genuinely care about the long-term outcomes of our global connectivity. * You are a high-trust collaborator. You embrace our challenge culture by giving and receiving feedback openly, building trust across cross-functional legal, procurement, and engineering teams to achieve collective success. * You thrive in ambiguity. You are comfortable building the path as you walk it, seeing the evolving landscape of global network peering not as a hindrance, but as raw material to create a more connected platform. What We’re Looking for (Minimum Qualifications) * Extensive knowledge of general practices of Public Internet Exchanges and Private Peering * Expertise in identifying strategic peering partners in new and existing locations via data and industry knowledge * Expert understanding of all technical mechanisms needed to peer to networks at both the physical and logical levels * Minimum 8 years of experience in peering networks at common exchange points * Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving What Will Make You Stand Out (Preferred Qualifications) * Reasonable understanding of BGP protocol, router configurations, and technical troubleshooting to diagnose new peering sessions and support network engineering teams * Robust knowledge of cost calculations, financial modeling, and balance metrics across different types of peering and transit agreements * Multilingual capability to effectively engage with diverse international peering partners #LI-AJ1 #LI-Remote Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $196,000—$245,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration    THE ROLE   Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe. As a Project Manager / PMO, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5 YEARS of experience, a growth mindset and a drive to make a lasting impact.  We are looking for a strong Project Manager / PMO to support the Client domain portfolio and drive cross-team initiatives across the broader Omnichannel landscape, including Client, eCommerce, and Data. This role requires someone who can operate in a hybrid delivery environment, combining Waterfall project management discipline with Agile ways of working. The person will be expected to manage both portfolio-level governance and hands-on project delivery for complex,  cross-functional initiatives involving multiple IT teams, business stakeholders, architects, vendors, and delivery partners. A strong technical background is required. The ideal candidate should be comfortable working closely with architects and technical leads to build detailed project plans, track technical activities across teams, identify dependencies, and follow up on execution with the right level of precision. We are looking for someone who is structured, proactive, and able to connect business priorities with technical execution. This person should not only report project status but also actively drive delivery, clarify ownership, challenge unclear plans, and help teams move forward. The ideal candidate is comfortable working in a fast-paced environment with multiple stakeholders, complex dependencies, and evolving priorities. They should bring strong PMO discipline, solid project management expertise, and enough technical depth to be credible with architects, engineers, and delivery teams. You will thrive in this role if you are:  * A curious problem solver who challenges the status quo  * A collaborator who values teamwork and knowledge-sharing  * Excited by the intersection of technology, creativity and data  * Experienced in Agile methodologies and consulting Role responsibilities Portfolio Management • Manage and maintain the Client domain project portfolio, including project status, timelines, risks, dependencies, budget indicators, and key decisions. • Prepare and facilitate portfolio governance meetings, including weekly project reviews, monthly check-ins, and executive-level reporting. • Consolidate inputs from multiple teams and ensure portfolio information is accurate, up to date, and action-oriented. • Track project prioritization, delivery capacity, major milestones, and business/technical impacts across the portfolio. • Identify portfolio-level risks, conflicts, dependencies, and resource constraints, and escalate them when needed. • Support the definition and improvement of PMO standards, templates, reporting, and governance practices. Project Management — Hybrid Waterfall / Agile • Lead cross-team initiatives across the Client domain and the broader Omnichannel macro-domain, including eCommerce, Client, and Data. • Build and maintain detailed project plans covering business, functional, technical, architecture, development, integration, testing, deployment, and change management  activities. • Work closely with architects, product owners, technical leads, QA, business teams, and vendors to define delivery plans and track execution. • Manage project scope, timelines, dependencies, risks, assumptions, decisions, and action  plans. • Work closely with Product Owners and Delivery Managers to ensure that waterfall project requirements are properly integrated and executed within each team’s Agile  organization and delivery cadence. • Ensure clear communication between business stakeholders, IT teams, and leadership. • Drive execution follow-up and ensure that technical and functional activities are progressing according to plan. • Support UAT, release preparation, deployment readiness, CAB preparation, and post-golive follow-up when applicable. Technical Coordination • Partner with solution architects and technical leads to understand system impacts, integration points, technical dependencies, and delivery constraints. • Track technical activities across multiple teams, including Salesforce, mobile apps, data platforms, integrations, eCommerce, and downstream systems. • Ensure technical plans are detailed enough to identify ownership, sequencing, dependencies, risks, and blockers. • Challenge unclear plans, missing ownership, unrealistic timelines, or incomplete technical assumptions. • Facilitate alignment between architecture, product, engineering, QA, security, infrastructure, and support teams.   MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications:  * Proven experience as a Project Manager, Technical Project Manager, or PMO in a complex IT environment. * Strong experience managing project portfolios and cross-functional technology initiatives. * Ability to work in a hybrid delivery model combining Agile and Waterfall methodologies. * Strong technical understanding and ability to work closely with architects and technical teams. * Experience building detailed project plans for complex initiatives involving multiple  systems and teams. * Strong ability to track dependencies, risks, technical activities, milestones, and delivery commitments. * Excellent communication skills, with the ability to interact with both technical teams and senior stakeholders. * Strong organizational skills, attention to detail, and ability to bring structure to complex or ambiguous situations. * Ability to operate independently and proactively drive follow-up, alignment, and issue resolution. * Experience working with distributed teams and multiple time zones.   NICE TO HAVE QUALIFICATIONS   *  Salesforce ecosystem knowledge is a strong plus, especially Salesforce Service Cloud, Marketing Cloud, CRM, or clienteling-related platforms. * Experience in retail, luxury, omnichannel, CRM, clienteling, eCommerce, or data-related domains. * Experience with Jira, Confluence, Smartsheet, Microsoft Project, PowerPoint, Excel, or similar project/portfolio management tools. * Experience with release management, CAB processes, UAT coordination, and production deployment planning. * Experience working with external vendors and system integrators.   LOCATION & TIME ZONE REQUIREMENTS * Availability in the New York City time zone is mandatory. * New York City location is preferred but not mandatory. * Remote candidates may be considered if they can fully operate on NYC working hours and support regular collaboration with NYC-based teams.   COMMITMENT TO REACHING ALL KINDS OF PEOPLE  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.    THE BENEFITS   This is a full-time position based in Toronto/Montreal, Canadá.  Valtech offers a comprehensive benefits package effective after three months of continuous service: * A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. * Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. * A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. * A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.  * Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. * Personal Technology Reimbursement – $30/month for every employee-offered on day 1.  * We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.   YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.     ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.

Stripe

ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to grow the GDP of the internet, and we won't stop until we've made it easy for any business anywhere to participate in the digital economy. ABOUT THE ROLE Governments around the world are fundamentally changing how businesses report and exchange transactions. Continuous Transaction Controls (CTC) and e-invoicing mandates — now active or imminent in France, Germany, Spain, Poland, and across Latin America — require businesses to transmit structured invoice data through certified government networks in real time. For Stripe's global user base, compliant e-invoicing is rapidly becoming a prerequisite for conducting commerce, not a nice-to-have. We're building the e-invoicing infrastructure that makes this invisible for Stripe users. That means embedding compliant invoice generation, validation, and transmission directly into Stripe Billing and Invoicing — abstracting the full complexity of regional mandates and network certification behind a seamless product experience. This is a high-impact, greenfield role. You'll own Stripe's e-invoicing product end-to-end: setting the strategy, driving execution, and making Stripe the go-to solution for businesses navigating the global shift to real-time invoicing compliance. You'll work at the intersection of product, engineering, partnerships, and go-to-market — and you'll be laying the foundation for a capability that will matter to every Stripe user operating in a mandated market. WHAT YOU'LL DO * Own the e-invoicing product vision and roadmap, translating complex and evolving regulatory requirements into a coherent multi-year strategy * Drive Stripe's expansion across mandated global markets (France, Germany, Spain, Poland) and into Latin America, sequencing coverage pragmatically against enforcement timelines * Lead build, buy, and partner decisions — evaluating the right combination of internal investment and external capabilities to meet compliance deadlines without sacrificing long-term product quality * Define and own the end-to-end user journey: from onboarding (including business identity verification) to live invoice transmission via certified networks like Peppol * Work closely with the Billing, Invoicing, Tax, and Connect teams to embed e-invoicing as a native part of Stripe's financial infrastructure — not a bolted-on feature * Establish quality, reliability, and activation metrics that hold every component of the e-invoicing stack accountable, and use those metrics to drive continuous improvement * Partner with GTM, Sales, and Solutions Engineering to position Stripe as the leading e-invoicing solution for upmarket and enterprise customers * Represent Stripe credibly with regulators, certification bodies, and industry partners as we build direct relationships with key tax authorities and networks WHO YOU ARE REQUIRED * 5+ years of product management experience, with at least 2 years in a B2B fintech, payments, tax, or compliance-adjacent product domain * Deep familiarity with the e-invoicing landscape — you understand CTC frameworks, structured invoice formats (Factur-X, XRechnung, PEPPOL BIS), and the regulatory dynamics driving mandates in Europe and Latin America * Strong technical fluency: you can credibly partner with engineers on API design, data schemas, and network integration architecture * Demonstrated ability to run a build/buy/partner analysis and translate the output into concrete roadmap decisions * Experience launching products across multiple markets simultaneously, including navigating localization, regulatory compliance, and differing user needs * Excellent cross-functional leadership — you get things done across Engineering, Legal, Finance, and GTM without formal authority * Clear, direct communication: you can distill a complex compliance landscape into a compelling product narrative for both internal stakeholders and external audiences NICE TO HAVE * Experience integrating third-party technology providers or acquisitions into a core product platform * Familiarity with Stripe Billing, Invoicing, or Tax products * Prior experience building toward Peppol access point certification or direct integrations with national tax authority platforms (e.g., Chorus Pro, KSeF) * Exposure to B2B invoicing workflows in mid-market or enterprise contexts WHY THIS ROLE, WHY NOW E-invoicing is one of the most consequential shifts in global business compliance in a decade, and Stripe is early in building the infrastructure to make it effortless. You'll have the mandate, the resources, and the cross-functional backing to build something significant — and the chance to make Stripe synonymous with world-class e-invoicing. Stripe is an equal opportunity employer. We look for people with exceptional abilities, who are excited by hard problems and big opportunities.

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration    THE ROLE   Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe. As a Brand Strategist Sr, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 8+ YEARS of experience, a growth mindset and a drive to make a lasting impact.  You will thrive in this role if you are:  * A curious problem solver who challenges the status quo  * A collaborator who values teamwork and knowledge-sharing  * Excited by the intersection of technology, creativity and data  * Experienced in Agile methodologies and consulting (a plus)    Role responsibilities  Lead Executive Alignment, Brand, & Go-to-Market Strategy * Partner directly with client executive and C-suite leadership to co-create and define the brand's long-term vision, core business objectives, and strategic goals.  * Establish the overarching frameworks that guide internal delivery teams and clients in mapping out execution roadmaps and identifying key performance indicators (KPIs) and measures of success. * Develop brand positioning, value propositions, and messaging frameworks that clarify how brands show up in the market. * Guide clients and project teams in the use of AI tools and services. * Translate business goals, audience insight, and competitive context into a clear go-to-market strategy * Help clients articulate who they are, why they matter, and what makes them distinctive.   Shape Creative Strategy & Pitches  * Lead strategy for new business and organic growth pitches, from early framing through final narrative. * Write and steward strong creative briefs that inspire bold, focused ideas. * Partner closely with creative leadership to shape platforms, campaigns, and brand stories. * Present strategic thinking clearly and confidently to senior clients and internal stakeholders.  Turn Intelligence into Insight * Synthesize research, data, cultural signals, and market dynamics into meaningful insights. * Distill complex inputs into simple, actionable strategic direction. * Apply both rigor and intuition to move work forward efficiently and thoughtfully.  Collaborate Across Disciplines * Work seamlessly with creative, accounts, experience, technology, and media partners. * Act as connective tissue across teams—ensuring brand, message, and ideas are cohesive across websites, campaigns, products, and platforms. * Help teams see the full ecosystem, not just individual deliverables. * Ensure strategy is connected to creative output and consistent across touchpoints without becoming rigid or over-engineered.  What Success Looks Like * Client executives and C-suite stakeholders view you as a trusted partner, relying on your frameworks to align their business vision with measurable brand outcomes. * The strategic roadmap is clearly defined, actionable, and backed by transparent measures of success that align internal and client teams. * Clients and internal teams trust your perspective and rely on you to bring clarity to complex brand challenges. * Creative teams value your briefs and input because they lead to stronger, more differentiated ideas. * Pitches are focused, persuasive, and well-positioned in the market. * Strategy is clear, actionable, and tightly connected to creative execution.    MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications:  * 8–10 years of experience in brand or creative strategy, ideally within an agency environment. * Demonstrated experience leading integrated brand positioning, messaging, and go-to-market strategy in luxury, retail or CPG – specifically with large multi-national clients. * Strong track record shaping creative strategy across a mix of experiences—campaigns, websites, platforms, and content ecosystems. * A systems-oriented mindset: comfortable thinking across journeys, channels, and touchpoints. * Interest in how emerging technologies (especially AI) are shaping brand experiences, personalization, and creative execution. * Familiarity with AI at the experience layer (e.g., personalization, content systems, conversational interfaces, dynamic journeys). * Excellent writing, storytelling, and presentation skills. * Comfort working in ambiguity while driving toward clear direction and outcomes. * A collaborative mindset and passion for making the work—and the team—better. * Advanced French communication skills.   If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.    COMMITMENT TO REACHING ALL KINDS OF PEOPLE  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.    THE BENEFITS   Valtech offers a comprehensive benefits package effective after three months of continuous service: * A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. * Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. * A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. * A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.  * Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. * Personal Technology Reimbursement – $30/month for every employee-offered on day 1.  * We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.   YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.     ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration    THE ROLE   Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe. As Practice Director, Shopify Commerce, you will own the technical vision, delivery excellence, and business development strategy for our enterprise Shopify Plus practice. You will lead a global team of architects, engineers, and solution consultants—shaping how we design, build, and scale mission-critical commerce platforms for our largest clients. This role sits at the intersection of enterprise commerce architecture, active sales engagement, and talent leadership. You will be expected to command deep, hands-on knowledge of the Shopify Plus ecosystem and the broader technology stack that surrounds it—including ERP integrations, enterprise search, customer data platforms, and headless commerce patterns—and translate that expertise into winning proposals, trusted client partnerships, and a world-class team.   Why Join Us? * Lead a practice at the forefront of enterprise Shopify Plus—working with some of the world’s most ambitious commerce brands. * Collaborate with global experts across strategy, design, engineering, and commerce operations to deliver end-to-end transformation. * Shape how our firm thinks about and delivers Shopify—building playbooks, growing a team, and influencing the direction of a high-growth practice. Role responsibilities   Shopify Plus Architecture & Technology Strategy * Define and own the architectural patterns and best practices for enterprise Shopify Plus deployments, including headless/composable commerce, Shopify Functions, Markets Pro, and B2B capabilities. * Lead the design of end-to-end commerce ecosystems spanning Shopify Plus and adjacent enterprise systems—ERP (SAP, Oracle, NetSuite), enterprise search (Elasticsearch, Algolia, Kenshoo), CDP/CRM (Salesforce, Segment, mParticle), PIM, OMS, and payment gateways. * Evaluate and stay ahead of emerging Shopify platform capabilities (e.g., Shopify Audiences, Checkout Extensibility, Editions releases) and translate them into client-ready solutions and internal playbooks. * Serve as the practice’s ultimate authority on technical feasibility, scalability, and integration strategy for Shopify Plus engagements.     Delivery Leadership * Oversee technical delivery across global, cross-functional teams delivering enterprise Shopify Plus solutions, ensuring quality, performance, and client satisfaction at scale. * Establish governance frameworks, risk mitigation strategies, and delivery KPIs tailored to the pace and complexity of commerce platform engagements. - * Act as a technical escalation point and actively unblock delivery teams, modeling the kind of senior leadership and decisiveness the practice requires.  * Build, retain, and develop a high-performing team of Shopify architects, engineers, and solution leads—setting clear expectations, creating growth paths, and fostering a culture of technical excellence.   Sales Engagement & Client Partnership * Own the technical narrative in the sales process: participate actively in discovery, solutioning, estimation, architecture design, and proposal development for Shopify Plus pursuits. * Partner closely with business development and account teams to identify upsell and cross-sell opportunities within existing Shopify Plus engagements. * Serve as a credible, senior technical voice in client-facing conversations—building trust, managing expectations, and positioning our practice as a strategic partner, not just a vendor. * Maintain and deepen relationships with Shopify’s partner and alliance teams, ensuring we are positioned for early access to new programs, beta capabilities, and co-sell opportunities.   Practice Development & Talent Growth * Mentor and coach Shopify architects, technical leads, and engineers across regions—actively investing in their growth and career trajectories. * Drive Shopify-specific certification and enablement programs (e.g., Shopify Partner certifications, Shopify Developer certifications) and build learning paths that keep the team at the forefront of platform innovation. * Contribute to internal knowledge sharing, solution playbooks, case studies, and reusable architecture assets that accelerate delivery and sales across the practice.   Key Performance Indicators (KPIs) * Utilization Optimization: Maintain or improve team utilization rates across all Shopify Plus engagements, targeting 70%+ blended team utilization. * Certification Growth: Drive 100% of the practice team to hold at least one Shopify Partner or Developer certification within 12 months. * Solution Quality: Ensure architectural integrity, scalability, and maintainability across all delivered Shopify Plus solutions—measured by client satisfaction scores and post-launch performance benchmarks. * Sales Pipeline Contribution: Actively participate in pursuits contributing to at least $8M in unweighted Shopify Commerce pipeline annually, with a target of closing $3M+ in new logos or significant expansions.  * Individual Billability: Maintain a minimum of 50% individual billable utilization, balanced against the practice-building and sales activities inherent to this role. * Team Retention & Growth: Achieve 85%+ retention within the practice and maintain a pipeline of at least two internal candidates ready for promotion annually.         MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications:    * 10+ years of experience in enterprise technology leadership within a consulting, systems integration, or agency environment—with at least 3–4 years specifically in Shopify Plus or a comparable enterprise commerce platform. * Deep, hands-on expertise in the Shopify Plus platform: Shopify Functions, Checkout Extensibility, Markets Pro, B2B, headless/composable commerce architectures, and the Shopify app ecosystem. * Strong command of the enterprise commerce technology stack surrounding Shopify Plus—including ERP integrations (SAP, Oracle, NetSuite), enterprise search (Elasticsearch, Algolia), CDPs (Segment, mParticle, Salesforce Data Cloud), PIM, OMS, and payment platforms. * Proven track record of participating in or leading sales pursuits, proposals, and client-facing solutioning conversations—comfortable owning a technical narrative in a competitive deal. * Experience building, leading, and growing distributed technical teams—hiring, mentoring, retaining senior talent, and creating cultures of technical excellence. * Excellent communication and stakeholder management skills; able to operate fluently across executive, technical, and commercial audiences.   PREFERRED CERTIFICATIONS * Shopify Partner Certification, Shopify Developer Certification, or Shopify Plus Certification (required or expected within 6 months of hire). * AWS/Azure/GCP Solutions Architect, TOGAF, SAFe, PMP, or equivalent—demonstrating both platform-level and enterprise architecture credentials. COMMITMENT TO REACHING ALL KINDS OF PEOPLE  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.    THE BENEFITS   This is a full time position based in Quebec, Canada.  The offered salary range is $170,000-225,000 CAD annually, depending on experience and location.  Valtech offers a comprehensive benefits package effective after three months of continuous service: * A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. * Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. * A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. * A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.  * Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. * Personal Technology Reimbursement – $30/month for every employee-offered on day 1.  * We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.   YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.     ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration    THE ROLE   Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe. As Practice Director, Shopify Commerce, you will own the technical vision, delivery excellence, and business development strategy for our enterprise Shopify Plus practice. You will lead a global team of architects, engineers, and solution consultants—shaping how we design, build, and scale mission-critical commerce platforms for our largest clients. This role sits at the intersection of enterprise commerce architecture, active sales engagement, and talent leadership. You will be expected to command deep, hands-on knowledge of the Shopify Plus ecosystem and the broader technology stack that surrounds it—including ERP integrations, enterprise search, customer data platforms, and headless commerce patterns—and translate that expertise into winning proposals, trusted client partnerships, and a world-class team.   Why Join Us? * Lead a practice at the forefront of enterprise Shopify Plus—working with some of the world’s most ambitious commerce brands. * Collaborate with global experts across strategy, design, engineering, and commerce operations to deliver end-to-end transformation. * Shape how our firm thinks about and delivers Shopify—building playbooks, growing a team, and influencing the direction of a high-growth practice. Role responsibilities   Shopify Plus Architecture & Technology Strategy * Define and own the architectural patterns and best practices for enterprise Shopify Plus deployments, including headless/composable commerce, Shopify Functions, Markets Pro, and B2B capabilities. * Lead the design of end-to-end commerce ecosystems spanning Shopify Plus and adjacent enterprise systems—ERP (SAP, Oracle, NetSuite), enterprise search (Elasticsearch, Algolia, Kenshoo), CDP/CRM (Salesforce, Segment, mParticle), PIM, OMS, and payment gateways. * Evaluate and stay ahead of emerging Shopify platform capabilities (e.g., Shopify Audiences, Checkout Extensibility, Editions releases) and translate them into client-ready solutions and internal playbooks. * Serve as the practice’s ultimate authority on technical feasibility, scalability, and integration strategy for Shopify Plus engagements.     Delivery Leadership * Oversee technical delivery across global, cross-functional teams delivering enterprise Shopify Plus solutions, ensuring quality, performance, and client satisfaction at scale. * Establish governance frameworks, risk mitigation strategies, and delivery KPIs tailored to the pace and complexity of commerce platform engagements. - * Act as a technical escalation point and actively unblock delivery teams, modeling the kind of senior leadership and decisiveness the practice requires.  * Build, retain, and develop a high-performing team of Shopify architects, engineers, and solution leads—setting clear expectations, creating growth paths, and fostering a culture of technical excellence.   Sales Engagement & Client Partnership * Own the technical narrative in the sales process: participate actively in discovery, solutioning, estimation, architecture design, and proposal development for Shopify Plus pursuits. * Partner closely with business development and account teams to identify upsell and cross-sell opportunities within existing Shopify Plus engagements. * Serve as a credible, senior technical voice in client-facing conversations—building trust, managing expectations, and positioning our practice as a strategic partner, not just a vendor. * Maintain and deepen relationships with Shopify’s partner and alliance teams, ensuring we are positioned for early access to new programs, beta capabilities, and co-sell opportunities.   Practice Development & Talent Growth * Mentor and coach Shopify architects, technical leads, and engineers across regions—actively investing in their growth and career trajectories. * Drive Shopify-specific certification and enablement programs (e.g., Shopify Partner certifications, Shopify Developer certifications) and build learning paths that keep the team at the forefront of platform innovation. * Contribute to internal knowledge sharing, solution playbooks, case studies, and reusable architecture assets that accelerate delivery and sales across the practice.   Key Performance Indicators (KPIs) * Utilization Optimization: Maintain or improve team utilization rates across all Shopify Plus engagements, targeting 70%+ blended team utilization. * Certification Growth: Drive 100% of the practice team to hold at least one Shopify Partner or Developer certification within 12 months. * Solution Quality: Ensure architectural integrity, scalability, and maintainability across all delivered Shopify Plus solutions—measured by client satisfaction scores and post-launch performance benchmarks. * Sales Pipeline Contribution: Actively participate in pursuits contributing to at least $8M in unweighted Shopify Commerce pipeline annually, with a target of closing $3M+ in new logos or significant expansions.  * Individual Billability: Maintain a minimum of 50% individual billable utilization, balanced against the practice-building and sales activities inherent to this role. * Team Retention & Growth: Achieve 85%+ retention within the practice and maintain a pipeline of at least two internal candidates ready for promotion annually.         MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications:    * 10+ years of experience in enterprise technology leadership within a consulting, systems integration, or agency environment—with at least 3–4 years specifically in Shopify Plus or a comparable enterprise commerce platform. * Deep, hands-on expertise in the Shopify Plus platform: Shopify Functions, Checkout Extensibility, Markets Pro, B2B, headless/composable commerce architectures, and the Shopify app ecosystem. * Strong command of the enterprise commerce technology stack surrounding Shopify Plus—including ERP integrations (SAP, Oracle, NetSuite), enterprise search (Elasticsearch, Algolia), CDPs (Segment, mParticle, Salesforce Data Cloud), PIM, OMS, and payment platforms. * Proven track record of participating in or leading sales pursuits, proposals, and client-facing solutioning conversations—comfortable owning a technical narrative in a competitive deal. * Experience building, leading, and growing distributed technical teams—hiring, mentoring, retaining senior talent, and creating cultures of technical excellence. * Excellent communication and stakeholder management skills; able to operate fluently across executive, technical, and commercial audiences.   PREFERRED CERTIFICATIONS * Shopify Partner Certification, Shopify Developer Certification, or Shopify Plus Certification (required or expected within 6 months of hire). * AWS/Azure/GCP Solutions Architect, TOGAF, SAFe, PMP, or equivalent—demonstrating both platform-level and enterprise architecture credentials. COMMITMENT TO REACHING ALL KINDS OF PEOPLE  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.    THE BENEFITS   This is a full time position based in Quebec, Canada.  The offered salary range is $170,000-225,000 CAD annually, depending on experience and location.  Valtech offers a comprehensive benefits package effective after three months of continuous service: * A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. * Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. * A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. * A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.  * Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. * Personal Technology Reimbursement – $30/month for every employee-offered on day 1.  * We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.   YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.     ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.

Lyft

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft's Communications team is seeking a Senior Manager, Policy Communications, LUS & Social Impact to help lead the company's efforts across three interconnected areas: public policy, Lyft Urban Solutions (LUS), and social impact. This role serves as a key voice on policy issues critical to rideshare, transportation equity, and the future of mobility — shaping narratives with regulators, government officials, media, and the public. It also helps lead communications for Lyft's bikeshare and micromobility portfolio (LUS) and drives storytelling around Lyft's social impact programs and partnerships. You will work closely with Lyft's Policy, Legal, Government Affairs, LUS External Affairs, and Social Impact teams to develop and execute communications strategies across all three areas.  This role requires collaboration and executive stakeholder management. It's built for a relationship-driven communicator who thrives in collaborative environments — someone who brings people together across teams, builds trust with senior leaders and external stakeholders, and is energized by the kind of deep partnership that comes from showing up consistently and in person to align communications with Lyft's broader strategy and brand voice. RESPONSIBILITIES: Policy Communications Strategy * Design and execute proactive communications strategies that advance Lyft's position on transportation, rideshare regulation, driver policy, safety, and mobility equity * Develop and maintain a rapid response program ensuring accurate and timely information reaches media, regulators, and the public on high-priority policy issues * Create and manage a strategic roadmap for public appearances, speaking opportunities, and thought leadership that positions Lyft leadership as credible voices in the policy space * Partner with Government Affairs and Public Policy teams to align on strategic messaging for emerging legislation, regulatory proceedings, and government engagements Lyft Urban Solutions (LUS) Communications * Help lead communications for Lyft's bikeshare and micromobility portfolio — including Citi Bike, Bay Wheels, Bluebikes, Divvy, and BIKETOWN — spanning policy, corporate, and consumer dimensions * Partner with LUS External Affairs to develop earned media strategies and stakeholder outreach for program announcements, expansions, ridership milestones, and market launches * Manage reactive press inquiries on LUS-related topics including pricing, ridership, safety, and regulatory developments across operating cities * Support consumer-facing communications moments including rebrands, seasonal campaigns, and rider engagement initiatives in coordination with marketing and product teams * Develop messaging and materials for LUS partnership announcements and corporate milestones Social Impact Communications * Lead communications strategy for Lyft's social impact programs, including Round Up & Donate, Jobs Access, and Voting Access initiatives * Develop compelling narratives and materials — including blog posts, press releases, and partner communications — that translate Lyft's social impact work into accessible public storytelling * Manage earned media outreach for social impact announcements in coordination with external agency partners, prioritizing local storytelling and community voices * Support recognition and award opportunities (e.g. Forbes Best Brands for Social Impact) that amplify Lyft's social commitments * Partner with the Social Impact team and external nonprofit and corporate partners to develop joint communications plans Media & Stakeholder Relations * Build and maintain strong, trust-based relationships with policy-focused journalists, editors, and outlets — including national press, trade media, and local reporters in key markets — cultivated through in-person briefings, industry events, and regular outreach * Own proactive media outreach and manage inbound press inquiries on policy, LUS, and social impact topics * Identify and cultivate third-party validators, advocates, and coalition partners who can amplify Lyft's messages * Collaborate with Legal and Litigation teams in high-volume, fast-paced communications environments, providing real-time counsel and response during active proceedings or regulatory actions Executive & Cross-Functional Partnership * Prepare senior executives and spokespeople for media interviews, policy briefings, legislative testimony, and public appearances — including developing talking points and providing media coaching * Partner cross-functionally with Marketing, Brand, Legal, and Operations teams to ensure alignment between policy, LUS, and social impact communications and company-wide messaging * Engage actively with Lyft's regional teams and travel on-site to key markets as needed to develop localized communications strategies and drive on-the-ground influence efforts Content & Campaign Development * Write and edit high-quality communications materials including press releases, op-eds, statements, fact sheets, briefing documents, and messaging guides * Develop content for owned channels — including blog posts, social copy, and digital campaigns — that translates complex policy and impact issues into accessible public narratives * Support internal communications efforts that keep Lyft team members informed on policy, LUS, and social impact developments relevant to the business EXPERIENCE:  * 8+ years of relevant experience in communications, with meaningful focus on public policy, government affairs, regulatory environments, advocacy, or social impact * Proven track record developing and executing strategic communications campaigns at a tech company, in-house at a major corporation, or in a government/regulatory communications role * Demonstrated knowledge of the rideshare, mobility, or transportation policy landscape — including familiarity with driver classification, safety regulation, accessibility, or local government dynamics * Experience with urban mobility, micromobility, or transit communications is a strong plus * Exceptional written and verbal communicator — including experience producing polished media materials, executive-ready briefings, and public-facing content under deadline pressure * Established relationships with policy and tech press; demonstrated success securing media coverage on policy-related topics * Proven ability to build trusted relationships with senior leaders, external partners, and cross-functional stakeholders across complex organizations * Ability to manage multiple high-priority projects simultaneously in a fast-paced, rapidly changing environment * Strong judgment and discretion in representing company positions on sensitive policy matters * Experience with crisis communications and rapid response in regulatory or litigation-adjacent environments is a strong plus * Bachelor's degree in Communications, Public Policy, Political Science, Journalism, or a related field BENEFITS: * Great medical, dental, and vision insurance options with additional programs available when enrolled * Mental health benefits * Family building benefits * Child care and pet benefits * 401(k) plan with company match to help save for your future * In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off * 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible * Subsidized commuter benefits * Monthly Lyft credits and complimentary Lyft Pink membership Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the New York City area is $132,000 - $165,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft's Communications team is seeking a Senior Manager, Policy Communications, LUS & Social Impact to help lead the company's efforts across three interconnected areas: public policy, Lyft Urban Solutions (LUS), and social impact. This role serves as a key voice on policy issues critical to rideshare, transportation equity, and the future of mobility — shaping narratives with regulators, government officials, media, and the public. It also helps lead communications for Lyft's bikeshare and micromobility portfolio (LUS) and drives storytelling around Lyft's social impact programs and partnerships. You will work closely with Lyft's Policy, Legal, Government Affairs, LUS External Affairs, and Social Impact teams to develop and execute communications strategies across all three areas.  This role requires collaboration and executive stakeholder management. It's built for a relationship-driven communicator who thrives in collaborative environments — someone who brings people together across teams, builds trust with senior leaders and external stakeholders, and is energized by the kind of deep partnership that comes from showing up consistently and in person to align communications with Lyft's broader strategy and brand voice. RESPONSIBILITIES: Policy Communications Strategy * Design and execute proactive communications strategies that advance Lyft's position on transportation, rideshare regulation, driver policy, safety, and mobility equity * Develop and maintain a rapid response program ensuring accurate and timely information reaches media, regulators, and the public on high-priority policy issues * Create and manage a strategic roadmap for public appearances, speaking opportunities, and thought leadership that positions Lyft leadership as credible voices in the policy space * Partner with Government Affairs and Public Policy teams to align on strategic messaging for emerging legislation, regulatory proceedings, and government engagements Lyft Urban Solutions (LUS) Communications * Help lead communications for Lyft's bikeshare and micromobility portfolio — including Citi Bike, Bay Wheels, Bluebikes, Divvy, and BIKETOWN — spanning policy, corporate, and consumer dimensions * Partner with LUS External Affairs to develop earned media strategies and stakeholder outreach for program announcements, expansions, ridership milestones, and market launches * Manage reactive press inquiries on LUS-related topics including pricing, ridership, safety, and regulatory developments across operating cities * Support consumer-facing communications moments including rebrands, seasonal campaigns, and rider engagement initiatives in coordination with marketing and product teams * Develop messaging and materials for LUS partnership announcements and corporate milestones Social Impact Communications * Lead communications strategy for Lyft's social impact programs, including Round Up & Donate, Jobs Access, and Voting Access initiatives * Develop compelling narratives and materials — including blog posts, press releases, and partner communications — that translate Lyft's social impact work into accessible public storytelling * Manage earned media outreach for social impact announcements in coordination with external agency partners, prioritizing local storytelling and community voices * Support recognition and award opportunities (e.g. Forbes Best Brands for Social Impact) that amplify Lyft's social commitments * Partner with the Social Impact team and external nonprofit and corporate partners to develop joint communications plans Media & Stakeholder Relations * Build and maintain strong, trust-based relationships with policy-focused journalists, editors, and outlets — including national press, trade media, and local reporters in key markets — cultivated through in-person briefings, industry events, and regular outreach * Own proactive media outreach and manage inbound press inquiries on policy, LUS, and social impact topics * Identify and cultivate third-party validators, advocates, and coalition partners who can amplify Lyft's messages * Collaborate with Legal and Litigation teams in high-volume, fast-paced communications environments, providing real-time counsel and response during active proceedings or regulatory actions Executive & Cross-Functional Partnership * Prepare senior executives and spokespeople for media interviews, policy briefings, legislative testimony, and public appearances — including developing talking points and providing media coaching * Partner cross-functionally with Marketing, Brand, Legal, and Operations teams to ensure alignment between policy, LUS, and social impact communications and company-wide messaging * Engage actively with Lyft's regional teams and travel on-site to key markets as needed to develop localized communications strategies and drive on-the-ground influence efforts Content & Campaign Development * Write and edit high-quality communications materials including press releases, op-eds, statements, fact sheets, briefing documents, and messaging guides * Develop content for owned channels — including blog posts, social copy, and digital campaigns — that translates complex policy and impact issues into accessible public narratives * Support internal communications efforts that keep Lyft team members informed on policy, LUS, and social impact developments relevant to the business EXPERIENCE:  * 8+ years of relevant experience in communications, with meaningful focus on public policy, government affairs, regulatory environments, advocacy, or social impact * Proven track record developing and executing strategic communications campaigns at a tech company, in-house at a major corporation, or in a government/regulatory communications role * Demonstrated knowledge of the rideshare, mobility, or transportation policy landscape — including familiarity with driver classification, safety regulation, accessibility, or local government dynamics * Experience with urban mobility, micromobility, or transit communications is a strong plus * Exceptional written and verbal communicator — including experience producing polished media materials, executive-ready briefings, and public-facing content under deadline pressure * Established relationships with policy and tech press; demonstrated success securing media coverage on policy-related topics * Proven ability to build trusted relationships with senior leaders, external partners, and cross-functional stakeholders across complex organizations * Ability to manage multiple high-priority projects simultaneously in a fast-paced, rapidly changing environment * Strong judgment and discretion in representing company positions on sensitive policy matters * Experience with crisis communications and rapid response in regulatory or litigation-adjacent environments is a strong plus * Bachelor's degree in Communications, Public Policy, Political Science, Journalism, or a related field BENEFITS: * Great medical, dental, and vision insurance options with additional programs available when enrolled * Mental health benefits * Family building benefits * Child care and pet benefits * 401(k) plan with company match to help save for your future * In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off * 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible * Subsidized commuter benefits * Monthly Lyft credits and complimentary Lyft Pink membership Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the San Francisco area is $132,000 - $165,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration    THE ROLE   Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe. As a Program Manager, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 6-8+ years of experience in program or senior project management within consulting or enterprise environments, a growth mindset and a drive to make a lasting impact. You are a detail‑oriented Program Manager who can zoom out to see the big picture while keeping delivery firmly on track.  You are passionate about large‑scale transformation and energized by complex, multidisciplinary delivery. You bring a strong sense of structure, a strategic mindset, and the confidence to lead high‑stakes enterprise programs.  The Program Manager is adept at navigating complex enterprise environments involving multiple stakeholders, vendors, and parallel delivery streams, and is able to effectively handle high-pressure situations with strong judgment and escalation instincts. You will thrive in this role if you are:  * A curious problem solver who challenges the status quo  * A collaborator who values teamwork and knowledge-sharing  * Excited by the intersection of technology, creativity and data  * Experienced in Agile methodologies and consulting  Role responsibilities Program & Delivery Leadership  * Has a deep understanding of the client’s business, their needs, expectations, and requirements.    * Lead the end‑to‑end delivery of data platform and cloud transformation projects or programs, from initiation through delivery to closure.  * Manage program level projects with competing priorities while maintaining momentum, quality, and stakeholder alignment.    * Translate client business objectives into structured, milestone‑based delivery plans with clear acceptance criteria.   Cross‑Functional Orchestration  * Lead and align multidisciplinary teams across data engineering, cloud platforms, governance, QA, DevOps, and business stakeholders.  * Coordinate delivery across multiple release waves, ensuring consistency, predictability, and quality at scale.  * Enable teams to deliver their best work by providing clarity, structure, and strong delivery leadership.    Scope, Financial management, Quality, Risk & Readiness  * Own overall project or program health, including feasibility of delivery given scope, timeline, budget, resources, risks, and interdependencies.  * Proactively identify and mitigate program‑level risks across technology, operations, and organizational change.  * Ensure that each milestone and release meets defined quality, governance, validation, and operational readiness standards.  * Ensure client sign-off is obtained at key milestones throughout the project lifecycle.    * Work with client teams and internal stakeholders to estimate costs and timing.  * Own accurate financial tracking, forecasting, and margin management for assigned accounts.      Governance & Stakeholder Management  * Establish and run robust program governance, including weekly delivery cadence, RAID management, decision tracking, and executive‑level steering.  * Act as the primary contact point for managing expectations, delivery risks, cross‑team dependencies, and critical decisions.  * Build trusted relationships with senior client stakeholders, ensuring transparency, clarity, and confidence throughout the engagement.     Team Leadership & Process Improvement  * Manage and mentor project managers as required.   * Help evolve, update, and set new project management processes, standards, and best practices to improve delivery consistency and scalability.   * Foster a collaborative, accountable, and high-performing delivery culture.     MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications:  * 6-8+ years of experience in program or senior project management within consulting environments, acting as the main client point of contact and confidently managing and setting expectations.  * Strong understanding of structured delivery models (Agile, hybrid, or waterfall‑based) and managing multiple projects simultaneously with competing priorities.  * Advanced experience in project planning, scope management, timelines, resourcing, risk management and budgeting.    * Demonstrated experience delivering under fixed-fee or milestone-gated commercial models, including structured acceptance criteria, formal client sign-off mechanics, and change-order discipline when scope or complexity deviates from contract assumptions.  * Delivery knowledge of cloud data platform and migration programs (GCP strongly preferred); familiarity with cloud-native architectures, data pipeline patterns, and governance tooling sufficient to make informed delivery decisions, assess technical risk, and engage credibly with platform and engineering stakeholders without requiring full translation from the Technical Lead.  * Sufficient data literacy to manage a data-program RAID log independently, understanding pipeline dependencies, data quality risk, governance boundaries between platform tools, and the downstream impact of schema or logic changes on data consumers and dashboards.  * Proven ownership of delivery outcomes across multi-country, multi-timezone teams, specifically including accountability for handoff quality, remote team performance, and cross-location dependency management, not limited to stakeholder coordination across geographies.  * Experience designing and executing operational transition plans, including knowledge transfer, runbook delivery, and formal handoff to client operations teams or third-party managed service providers at program closeout.  * Excellent verbal and written communication skills.  * Exceptional organizational and time management skills.    NICE TO HAVE QUALIFICATIONS   * Fluency in French.   If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.    COMMITMENT TO REACHING ALL KINDS OF PEOPLE  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.    THE BENEFITS   This is a full-time position based in Ontario, Canada. The offered salary range is 105,000 - 130,000 CAD annually, depending on experience and location.  Valtech offers a comprehensive benefits package effective after three months of continuous service: * A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. * Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. * A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. * A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.  * Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. * Personal Technology Reimbursement – $30/month for every employee-offered on day 1.  * We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.   YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.     ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Security Software Engineer for Infrastructure Security you will be a part of the Information Security organization and report to the Senior Manager of Infrastructure Security. You will help shape the future of Platform Security at Roblox. We work closely with Production IAM, Network Security, and Cloud Security at Roblox.  You Will:  * Identify security gaps and threats in our cloud and on premise infrastructure, partnering with Governance Risk and Compliance teams to create standards and policies along the way. This will help Roblox meet regulatory and compliance requirements. * Harden our infrastructure by introducing secure by default configurations, designs and guardrails for all developers at Roblox. * Own and drive solutions that enable Roblox engineers to design, build, and use infrastructure securely at scale. * Work closely with other InfoSec teams (AppSec, D&R, GRC, CorpSec, CloudSec, NetSec) and partner with engineering teams across Roblox, specifically the Infrastructure organization, to ensure the secure outcomes of security and product driven initiatives.  You Have: * 5+ years of experience writing code and/or relevant technical experience. * Experience with automation, IaC, system hardening, container security concepts, cloud security policy and observability. * Deep knowledge of Linux systems, Kubernetes (EKS/GKE/AKS/RKS), and on premise and cloud based risk and supporting security infrastructure. * Familiarity with Public Key Infrastructure (PKI), Data Encryption (at-rest and in-transit), platform security best practices, Secrets Management, and orchestration at scale with systems such as Chef, Nomad, and ECS. * Understanding of network security, application security concepts, and information security industry best practices. YOU ARE: * Collaborative: You love working with your direct team and cross-functional partners. * Thoughtful of build vs. buy decisions: You can build solutions, but you also review what tools are available and are comfortable working with Third Party vendors. * Comfortable with ambiguity: You can gather data and make informed decisions when there is no clear answer. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $233,570—$269,170 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Mongodb

THE TEAM Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-provider Kubernetes infrastructure, deployment machinery, and observability and alerting systems. The Fabric team manages the infrastructure that enables secure communication between systems and from the public internet. Their responsibilities encompass network architecture, service mesh, and edge load balancing, ensuring customer data remains safe in transit. The team plays a crucial role in developing and maintaining the reliable and globally connected multi-cloud network that supports MongoDB products. This role can sit in our NYC HQ, our smaller Austin, Palo Alto, or San Francisco offices, or fully remote from anywhere in North America. When based in an office, we provide hybrid work accommodation. ROLE OVERVIEW We are seeking a talented Site Reliability Engineer (SRE) with a strong networking background to join the Fabric team. This role is pivotal in building and maintaining the robust infrastructure necessary for secure and efficient communication between our services. As an SRE on the Fabric team, you will leverage your expertise in networking, distributed systems, and automation to ensure our systems are resilient, scalable, and reliable. THE IDEAL CANDIDATE SHOULD * Have 10+ years of experience working on software and operating distributed systems, with deep expertise in networking fundamentals and a good understanding of how the internet works, e.g. TCP/IP (including IPv6), DNS, TLS/mTLS, BGP, tunnels, overlays, and SDN principles * Possess a customer-focused mindset, driving improvements that benefit end-users * Value efficiency in processes and operations, and display a strong preference for automation over manual processes (“allergic to ops work”) * Be intimately familiar with modern cloud-based infrastructure and the network design primitives of at least one of AWS, Azure, or GCP, e.g. VPCs, subnetting, routing, VPNs, peering, private link / private service connect, and CDNs * Have a strong knowledge of service mesh and load-balancing concepts, and be eager to implement these in a multi-cloud environment EXPECTATIONS * Participate in the development of a reliable and resilient multi-cloud globally-connected network that is crucial for MongoDB’s services * Collaborate with service-owning teams to provide internal support, addressing technical issues and offering guidance on best practices for service-to-service connectivity * Participate in a 24/7 on-call rotation to swiftly resolve issues related to network architecture and service-to-service connectivity, ensuring minimal disruption and high availability ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 426185 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $127,000—$249,000 USD

Zscaler

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Principal Product Manager, Cloud Reliability and Cloud Operations to join our team. This is a hybrid role based in San Jose, CA role, reporting to the Director, Product Management in the Product Management department. You will be a hands-on leader responsible for driving reliability and scalability and Cloud Operations initiatives for the ZIA and ZPA cloud platforms. This is a high-visibility role where you will drive critical projects to scale our architecture to 1 trillion transactions and beyond, ensuring our Zero Trust Exchange remains the global leader in cloud security. What you’ll do (Role Expectations) * Implement the ZIA/ZPA RAS roadmap by defining problem statements, collecting requirements, and managing critical programs across the cloud lifecycle * Lead pre- and post-sales customer engagements regarding cloud resilience, building trust through transparent roadmap discussions and RCA reviews * Monitor ongoing cloud incidents and escalations to identify recurring themes and direct cross-functional teams on comprehensive improvement plans * Serve as the primary subject matter expert for field teams, providing technical education and support for all RAS-related inquiries * Collaborate with cloud architects and software engineers to ensure the platform balances rapid growth with extreme stability Who You Are (Success Profile) * You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. * You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. * You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. * You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. * You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) * Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain * 12+ years of industry experience in Cloud Engineering, SRE, DevOps, or Technical Product Management, or a Bachelor’s degree in a technical field * Deep technical expertise in network security and protocols including proxies, firewalls, TLS, PKI, and HTTP/S * Proven experience with cloud-native services at hyper-scalers or major SaaS providers * Comprehensive understanding of cloud architecture and resilience patterns such as clustering, cascading failure prevention, and observability principles What Will Make You Stand Out (Preferred Qualifications) * Experience leveraging AI/ML technologies, predictive analytics, or AIOps frameworks to automate cloud incident detection, proactive root-cause analysis, and infrastructure reliability improvements * Product Management & Data Analytics: Expertise in translating complex customer needs into actionable product requirements, paired with strong data analytics skills to define hypotheses and analyze large datasets. * Enterprise Networking & Zscaler Expertise: Deep understanding of global transit architectures, underlays, and networking technologies (e.g., Routing protocols, MPLS, WAN, NaaS) combined with direct, hands-on experience with Zscaler products (ZIA, ZPA, or ZDX). #LI-Hybrid #LI-CM3 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $171,500—$245,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Verifone

WHY VERIFONE For more than 30 years, Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone is one of the leading electronic payment solutions brands and among the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic, and fast-paced work environment in which employees are focused on results and have opportunities to excel. We take pride in working with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payment solutions around the world. We strive for excellence in our products and services and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next generation of secure payment systems or finding new ways to bring electronic payments to emerging markets, the Verifone team is dedicated to the success of our customers, partners, and investors. It is this passion for innovation that drives every Verifone employee toward personal and professional success. Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. WHAT’S EXCITING ABOUT THE ROLE Verifone is looking for a Data Platform Engineer to join our Platform Engineering team. Rather than being a single-technology specialist position, this is a unique opportunity to your generalist skillset to own and evolve a broad data platform that spans streaming pipelines, multiple database technologies, on prem and cloud infrastructure, and DevOps/SRE operational tooling.  We are looking for experience in core technologies including Kafka, Redis, Data Lake technologies and Cloud Engineering, with the opportunity to leverage other skills such as PostgreSQL, MySQL, MongoDB, SQL Server and more. You will design and operate end-to-end data pipelines that power new AI and analytics initiatives, migrate streaming services to Kubernetes, and build the automation and tooling that reduces operational toil across the team.  If you are energized by working across the full data stack—pipelines, databases, infrastructure, observability, and CI/CD—rather than going deep on a single technology, this role is built for you.  KEY RESPONSIBILITIES Data Platform & Pipeline Development  * Design, build, and optimize end-to-end data pipelines—streaming and batch—that serve Verifone’s AI, machine learning, and analytics initiatives.  * Work with diverse data technologies and formats: streaming via Kafka, batch via ETL processes, file formats such as Parquet, and table formats such as Iceberg or Delta Lake.  * Collaborate with data engineering and development teams to enforce best practices for data flow, schema design, security, scalability, and performance.  * Continuously improve data pipeline reliability, latency, and throughput across the full SDLC.  * Support and integrate AWS data tooling including Athena, Glue, Redshift, and S3-based data lake patterns.  Streaming Infrastructure (Kafka & Ecosystem)  * Manage and support Apache Kafka clusters (including AWS MSK), Kafka Connect, and KSQL for high-throughput, fault-tolerant event streaming.  * Handle day-to-day Kafka operations: offset management, lag monitoring, consumer group management, cluster rebalancing, and partition tuning.  * Perform cluster maintenance: upgrades, configuration changes, scaling events, and health checks.  * Drive incident response and root cause analysis (RCA) for streaming platform issues.  * Participate in the active effort to migrate Kafka and related services to Kubernetes.  Database Operations  * Operate and support multiple database technologies in production: Redis, PostgreSQL and MySQL (indexing, replication, HA/DR, query tuning), and MongoDB.  * Perform routine maintenance across database platforms: upgrades, configuration tuning, health monitoring, and capacity planning.  * Support Snowflake data warehouse operations and integrations as part of the broader analytics stack.  * Implement and uphold data security practices including encryption-in-transit/at-rest, secrets management, and least-privilege access across all data stores.  DevOps, SRE & Automation  * Develop and maintain automation scripts (Python, Bash) to reduce manual toil and improve platform reliability.  * Design, implement, and manage CI/CD pipelines for patching, deployment, and configuration automation.  * Build and maintain Infrastructure as Code (IaC) using Terraform, Ansible, or similar tools.  * Containerize and orchestrate workloads using Docker and Kubernetes.  * Manage cloud infrastructure on AWS: EC2, VPC, IAM, MSK, ElastiCache, CloudWatch, and related services.  * Set up and maintain observability tooling—metrics, logs, and tracing—and participate in on-call incident response.  * Support cloud migration tasks, moving workloads between on-prem and cloud environments.  REQUIRED QUALIFICATIONS / SKILLS We are looking for a well-rounded platform engineer with experience in Kafka, Redis, Data Lake technologies and Cloud Engineering. Candidates should demonstrate breadth across data, databases, DevOps and SRE skills:  * 4+ years of overall engineering experience, with demonstrated work across data pipelines, database operations, and infrastructure—not limited to a single technology.  * Hands-on experience with Kafka or another distributed streaming platform (Kafka, Kinesis, Pulsar) in a production environment.  * Operational experience with at least two of the following database technologies: Redis, PostgreSQL, MySQL, MongoDB, Redshift or Snowflake.  * Proven data pipeline experience: building or maintaining ETL/ELT processes, batch jobs, or streaming pipelines that serve analytics or operational use cases.  * Strong scripting and automation skills (Python and/or Bash) with a track record of reducing manual toil.  * CI/CD pipeline development and Infrastructure-as-Code experience (Terraform preferred).  * Solid Linux fundamentals: networking basics, log analysis, system troubleshooting, process/memory/disk management.  * Cloud engineering experience, preferably AWS (EC2, VPC, IAM, MSK/ElastiCache, CloudWatch).  * Familiarity with observability practices—metrics, logs, tracing—and incident response workflows.  * Understanding of distributed systems trade-offs: availability, consistency, partitions, backpressure.  * Strong communication skills including the ability to present platform status and technical decisions to non-technical stakeholders.  * Flexibility for on-call rotation and occasional weekend support.  PREFERRED SKILLS (HIGHLY DESIRED) Data Engineering Depth  * Experience with stream processing frameworks: Kafka Streams, Apache Flink, or similar.  * Familiarity with data lake table formats: Apache Iceberg, Delta Lake, or Apache Hudi.  * Hands-on experience with AWS data services: Athena, Glue, Redshift, or Lake Formation.  * Working knowledge of Snowflake—data loading, query optimization, or integration patterns.  * Understanding of data quality, data lineage, or schema registry concepts.  Infrastructure & Security  * Container/Kubernetes depth: deployments, StatefulSets, storage classes, Helm.  * On-prem infrastructure experience: VMware/KVM, SAN/NAS storage, network configuration.  * Security and compliance experience, particularly PCI-DSS (Payment Card Industry Data Security Standard).  * Secrets management tooling: HashiCorp Vault, AWS Secrets Manager, or similar.  WHAT WE OFFER * Broad platform ownership—you will work across Kafka, Redis, MongoDB, PostgreSQL, MySQL, Snowflake, and more, growing as a well-rounded platform engineer rather than a single-tool specialist.  * Direct impact on Verifone’s global payment infrastructure—your work keeps billions of transactions flowing reliably every year.  * Ground-floor involvement in building the data pipelines that will drive Verifone’s AI, machine learning, and analytics strategy.  * Hands-on participation in a Kafka-to-Kubernetes migration—a meaningful infrastructure modernization project from day one.  * Mentorship from senior engineers and platform architects with deep production experience.  * Clear career progression path from mid-level to senior and lead engineer.  * Funded certification paths—Confluent (CCDAK, Certified Administrator), AWS (Solutions Architect, MSK Specialty), CKA, dbt—plus budget for courses and technical conferences.  * Hybrid/remote working flexibility with a collaborative team culture.  * Competitive compensation with performance-based incentives.  OUR COMMITMENT Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Technical Account Management Support and Services team partners directly with our largest and fastest-growing users, supporting them both proactively with a consultation model, and reactively to solve their most complex issues, enabling them to grow their business. We partner closely with sales to ensure we are attaching the right support plans to the right users at the right time. We take a user-first approach to how we operate, capturing user feedback on what we need to offer to delight them and exceed all expectations. We operate with a scaled proactive, preventative mindset to ensure our users have a seamless experience with Stripe. WHAT YOU'LL DO Stripe is looking for an experienced Sydney-based leader to lead and grow the Technical Account Management Support and Services team responsible for supporting our largest and most strategic users. The leader will lead a high-performing team of TAMs who are motivated by improving the lives of Stripe's user base. They will set the standard for strategic user partnership and support, influencing globally, partnering closely with the go-to-market organizations, product, engineering, and the support organization. They will cultivate a user-first culture, with high accountability, collaboration, and a scale mentality, a culture that embodies a coaching mindset to unlock potential. This role will report to our Senior Manager of Technical Account Management. RESPONSIBILITIES • Deliver exceptional user experience for Stripe's most strategic users. • Lead a team of highly experienced TAMs, building a measurable operation that delivers strong operational results for users. • Work directly with our largest users' leaders as a thought partner for key initiatives and expansions. • Partner closely with senior stakeholders across product, engineering, go-to-market, and support. • Invest in leading and growing a great team and culture, where both new and tenured Stripes can thrive. • Obsess over delivering incredible user experiences. • Run this business to successfully deliver revenue, user experience, user value, and scalability goals for the users and Stripe. • Set the segment strategy, think globally about metrics, and drive clear accountability for the business. Own the P&L. • Partner closely with global leadership to grow the business in a scalable way, optimizing for user experience and balancing that with efficiency. • Lead the way on user experience for Stripe's Enterprise users, determine what excellence looks like, and scale it beyond strategics. • Build a coaching culture that unlocks Stripes' potential, remove roadblocks, and elevate opportunities that will enable the business to scale more broadly. • Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports. • Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment. • Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS • Minimum of 15 years professional experience, with at least 1 year in management, demonstrating success in building and leading high-impact teams and businesses in dynamic environments. • Experience leading customer success managers, account managers, technical account managers, technical program managers, or premium support teams (preferably in high-growth technology companies). • Experience in finance and fintech. • Excellent collaborator, with a proven track record in managing across complex environments, building relationships that deliver impact. • Excellent written and verbal communication skills • Strong sales revenue growth and operational background and a track record of making data-driven decisions. • An ability to execute on and deliver complex operational projects involving multiple stakeholders. PREFERRED QUALIFICATIONS • Experience with fintech SaaS products and the payments industry. • Experience leading growth initiatives (through driving sales revenue and elevating operational service) with a track record. • Proven ability to scale a technical services or technical support team in a high-growth environment. • Experience with APIs and ability to explain API concepts to Stripe's largest and most technical customers. • Familiarity with SQL and comfort building basic queries and modifying more complex ones.

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Intermediate Backend Engineer, Analytics Instrumentation An overview of this role Analytics Instrumentation is part of the Data Engineering and Monetization (DE&M) group, focused on the collection of Product Usage, and Billing event data within GitLab. We build data collection platforms that enable product teams to assess user behavior and make evidence-based choices through privacy-conscious instrumentation that captures product usage throughout the user lifecycle. As an Intermediate Backend Engineer, you'll contribute to the design and development of a unified, data infrastructure platform that consolidates analytics instrumentation across GitLab's engineering organization. You'll help build and maintain backend systems that give the company visibility into customer usage patterns across GitLab SaaS and Self-Managed deployment environments. That data directly informs strategic product priorities and strategies. This role offers the opportunity to work on foundational infrastructure that simplifies instrumentation for teams at GitLab, replacing the complexity of multiple language-specific software development kits with a single, unified solution that teams can rely on. WHAT YOU’LL DO * Build and maintain a unified data collection platform using Golang, Kubernetes, ClickHouse, and NATS, with success measured by reliability, performance, and adoption across GitLab teams. * Help improve the emission, transit, and quality of instrumentation data across the system, with success measured by data quality, data integrity, and usage billing accuracy. * Support usage billing and instrumentation systems during working hours, with success measured by timely incident handling and reliable service restoration. * Work across the organization with research and development teams and the enterprise data organization to deliver common solutions, with success measured by adoption across multiple stakeholders. * Contribute to technical choices that balance ease of use for product teams with reliability and correctness for data consumers, with success measured by platform usability and trusted downstream data. WHAT YOU’LL BRING * Experience working with platform or infrastructure systems in production environments. * Proficiency in the Go programming language, with experience building and maintaining production services. * Backend development experience, with the ability to contribute to scalable, reliable systems serving internal and external customers. * Familiarity with infrastructure concerns such as system reliability, performance at scale, data quality, and observability. * Experience working in cross-functional teams with product teams, data consumers, and other internal stakeholders across team boundaries. * Familiarity with cloud native technologies and open source development practices. ABOUT THE TEAM The Analytics Instrumentation team operates at the intersection of Product, Analytics and customer facing teams, providing data collection infrastructure that serves engineering teams across GitLab. We're a distributed team of generalist engineers who tackle complex problems spanning the GitLab codebase, JS, Go and Python satellite services, data pipelines, and AI tool integration. We collaborate transparently across teams, delivering measurable results through efficient iteration, while building inclusive solutions that respect user privacy. Our work enables data-driven decision making across the organization. The Analytics Instrumentation team operates at the intersection of Product, Analytics, and customer-facing teams, providing data collection infrastructure that serves engineering teams across GitLab. We're a distributed team of generalist engineers who tackle complex problems spanning the GitLab codebase, JS, Go, and Python satellite services, data pipelines, and AI tool integration. We collaborate transparently across teams, delivering measurable results through efficient iteration while building inclusive solutions that respect user privacy. Our work enables data-driven decision making and data-informed planning across the organization. We're involved in diverse projects from event data collection and privacy compliance tools to AI-powered analytics frameworks that help GitLab teams learn about their users better. HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Cloudflare

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Lisbon, Portugal  About the Role  Cloudflare built its reputation helping build a better Internet, defending millions of sites, giving away SSL and DDoS mitigation when the industry charged premium prices. In an acceleratingly dangerous world, the scope of that mission has changed. We are becoming something more: critical infrastructure. Banks run their payment rails on us. Governments run public services on us. Media companies depend on us during live events. Health systems depend on us to provide care. Reliability for these customers is no longer a feature of our product. It is a mission. Serving that customer base demands a different operating model. Traditional support organizations route tickets. Traditional engineering organizations ship features. Neither alone is enough when the stakes are this high. We are pivoting to something different: a customer-facing engineering organization, directly engaged with our customers at scale. This is work a central dev team cannot do from the inside of the network. The Customer Reliability Engineering function is the spine of that pivot. CRE is SRE applied outward, the same engineering discipline, applied to the reliability of the systems our customers run on Cloudflare. You are the engineer who owns the problems that matter most to the customers who matter most, and you contribute directly to our products and tooling, in partnership with Product Engineering, to hold that standard across the entire customer base. THE ROLE CRE is a rapid response team and a proactive engineering team. You fix things at the edge as they come up, and you help build the product capabilities that identify customer issues before they become a crisis. Both modes are equally core. Rapid response. When a customer issue surfaces that is high-severity, cross-layer and complex, you are the engineer who answers. You reproduce the defect, isolate the root cause across Cloudflare's infrastructure and the customer's stack, drive the fix with Product Engineering, and confirm resolution. You hold on-call for high-severity incidents as part of a global shift rotation. Proactive engineering. When no fire is burning, you work with Product Engineering and our platform teams to build the capabilities that make the next fire cheaper or unnecessary: telemetry pipelines that correlate signals across the customer base, detectors that fire before a human notices, diagnostic tooling that scales across hundreds of customers, automation that reduces toil for Customer Support. Every incident you carry generates engineering output that reduces the cost of recurrence. The work compounds. Cloudflare is building CRE as an AI-native function. You will work with and help build agents and tooling that pre-diagnose incidents, surface relevant logs and configuration, and propose fixes with cited evidence. Engineers who ship AI-assisted diagnostics are the ones defining this discipline. WHAT YOU MIGHT WORK ON Rapid response: Own a Sev-1 incident where a large financial services customer sees asymmetric latency from a single POP. Trace it through BGP routing and identify transit provider policy change that is required to resolve. Diagnose a recurring WebSocket disconnect a media customer has been experiencing across multiple release cycles. Isolate it to a specific interaction between a Cloudflare service release and the customer's connection lifecycle. Drive the fix with the owning engineering team. Partner with a government customer's SRE team during an active DDoS event. Help them shape their Magic Transit and WAF configuration in real time. Proactive engineering: * Build, with Product Engineering, a distributed tracing capability that correlates Cloudflare edge signals with customer origin metrics so a single query tells the story of a failing request end-to-end. * Ship a detector for a class of WAF false positives silently degrading several customers. Get it into production before the next renewal cycle. * Prototype an AI agent that takes a new customer case, pulls relevant logs and config, and proposes a root cause with linked evidence. Deploy it internally. Measure whether it makes engineers faster. Iterate. RESPONSIBILITIES Rapid incident response and root cause analysis. Own the most complex, high-severity customer issues end-to-end, from first signal through confirmed resolution. Lead deep-dive debugging across the full stack: edge, network, DNS, transport, APIs, application, customer-side configuration. Reproduce defects, validate fixes with Engineering, and confirm customer-side resolution. Produce postmortems other engineers rely on. Hold on-call for high-severity incidents as part of a global rotation that includes weekends. Proactive reliability engineering. Analyze support and telemetry signals across the customer base to find systemic risks before they become incidents. Contribute monitoring, detection, and diagnostic capability to the core product and the engineering systems that give Customer Support early visibility into customer-affecting issues. Define customer-facing reliability metrics (error rates, resolution times, repeat-contact rates) and drive measurable improvement. Write automation that reduces mean-time-to-detect and mean-time-to-resolve. Cross-functional partnership. Manage the technical escalation lifecycle with clear ownership and timely communication. Partner with Product Engineering to drive fixes, workarounds, and configuration changes that address underlying gaps. Represent the customer reliability perspective in engineering syncs, incident reviews, and post-mortem processes. Technical leadership and enablement. Raise the technical floor of Customer Support through pair-debugging, structured knowledge transfer, and shared tooling. Document diagnostic procedures and resolution patterns in runbooks, internal knowledge bases, and AI skills. Share insights from customer-facing incidents to improve product documentation and operational readiness. Product and platform depth. Maintain deep, current expertise across Cloudflare's product portfolio: edge networking, DNS, CDN, WAF, DDoS mitigation, Zero Trust, Workers, and our developer platform. Anticipate customer impact from new releases and architecture changes. Serve as a go-to subject-matter expert in one or more domains. REQUIREMENTS * Minimum 5 years of hands-on experience in site reliability engineering, escalation engineering, systems engineering, or a comparable deeply technical support / operations role, with at least 2 years in customer-facing environments. * Strong foundation in networking and security: * TCP/IP fundamentals: OSI model, IPv4/IPv6 addressing, subnetting, routing, switching. * Core protocols: DNS, HTTP/S, TLS/SSL, SMTP, SNMP, NTP. * Routing protocols: BGP, OSPF, including path selection and route propagation. * Firewall concepts: stateful/stateless inspection, rule sets, NAT, ACLs. * VPN and encryption: IPSec, SSL/TLS tunnels, GRE. * Zero Trust architecture, network segmentation, modern security models. * Proficiency with observability and diagnostic tooling: packet capture and analysis (Wireshark, tcpdump), log aggregation (Kibana, Elasticsearch), metrics dashboards (Grafana), distributed tracing. * Strong scripting and automation skills (Bash, Python) with a track record of shipping tooling that improves reliability and reduces toil. * Experience with incident management, postmortem culture, and SLO/SLI-based reliability practices. * Excellent written and verbal communication. Able to convey complex technical information clearly to engineers, leadership, and customers. * Comfort owning ambiguous, cross-layer problems. Composure under pressure during high-severity incidents. DESIRED SKILLS & EXPERIENCE * SRE, DevOps, or platform engineering experience with direct customer-facing accountability. * Deep expertise at both L3/L4 (network infrastructure) and L7 (application protocols, DNS, HTTP, WebSocket). * Expert-level proficiency with Linux command-line tools: curl, dig, git, traceroute, mtr, strace, ss. * Data-at-scale analysis using SQL, PromQL, or equivalent. * Familiarity with CI/CD pipelines, infrastructure-as-code (Terraform, Pulumi), and container orchestration (Kubernetes, Docker). * Track record of building internal tooling or diagnostic utilities that measurably improved team efficiency. * Demonstrated technical leadership: mentoring engineers, driving cross-team initiatives, influencing outcomes without direct authority. * Experience applying AI/ML to production engineering or operational workflows. * Comfort engaging directly with enterprise customer engineering teams, including on calls during incidents. BONUS POINTS * Active Cloudflare user who understands the platform as a practitioner. * Hands-on experience with Workers, Pages, R2, D1, or other developer platform services. * Cloud networking and security experience across AWS, Azure, or GCP. * Web programming (HTML, JavaScript) and regular expressions. * Chaos engineering or formal reliability frameworks (e.g., Google SRE principles). * Managing or configuring non-HTTP services: email, DNS authoritative/recursive, FTP, SSH. COMPENSATION ● For Portugal based hires: Estimated annual salary is between € 61,000 - 84,000 * The final offer will be inclusive of time exemption, in alignment with the applicable law and collective bargaining agreements. EQUITY This role is eligible to participate in Cloudflare’s equity plan. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.