Sökresultat för "medical triage"

När Familjeläkarna startade 2008 var vår vision att ge patienter samma vård som vi skulle ge vår egen familj. Denna vision driver oss fortfarande. Vi är engagerade, bryr oss om människor och tar ansvar för att göra skillnad. Vår kommunikation och verksamhet präglas av kunskap, arbetsglädje, effektivitet och innovativ utveckling. Vi driver vårdcentraler både i Stockholm och i Uppsala län och har ett tydligt och framgångsrikt koncept där du som anställd får stimulans, trivsel och professionell utveckling. Familjeläkarna består idag av ca 1000 anställda som med engagemang och kompetens skapar en varm och familjär arbetsgrupp. Vill du vara med och utveckla primärvården på skärgårdens mysiga huvudstad Vaxholm? Söker du en roll där du får möjlighet att påverka både din och verksamhetens utveckling? Där ditt engagemang och din drivkraft bidrar till mätbara resultat? Vi erbjuder en arbetsplats med korta beslutsvägar, där patienten alltid står i centrum. Nu söker Familjeläkarna Vaxholm en distriktssköterska/Sjuksköterska till vårt team. Tjänsten innebär främst arbete inom mottagningen men viss Hemsjukvård kan förekomma. Om rollen Du har en viktig roll i att ge patienter trygg och kvalitativ vård genom självständiga patientbesök, telefonrådgivning och triagering. Förebyggande hälsoarbete är en central del av din roll, och du samarbetar nära läkare och andra vårdprofessioner för att säkerställa en högkvalitativ vård och en god patientupplevelse. Vi söker dig som Vi söker dig som är legitimerad distriktssköterska/leg.sjuksköterska och har erfarenhet av primärvård, gärna inom mottagningsarbete. Du trivs med att arbeta både självständigt och i team, har ett professionellt bemötande och en god förmåga att anpassa dig till olika vårdsituationer. Engagemang och intresse för att utveckla god och säker vård är viktigt för oss. Vi erbjuder Hos oss får du en stimulerande och varierad arbetsmiljö där du har möjlighet att utvecklas och påverka. Vi erbjuder flexibla arbetstider och möjlighet till hel- eller deltidsanställning. Du blir en del av ett engagerat team med korta beslutsvägar och patientfokus.  Familjeläkarna är kvalitets- och miljöcertifierade enligt ISO. Låter detta intressant? Varmt välkommen med din ansökan! Vi hanterar ansökningar löpande, så tveka inte att höra av dig för mer information. Bifoga gärna din yrkeslegitimation och examensbevis i din ansökan. Vi undanber oss vänligt men bestämt all direktkontakt med bemannings- och rekryteringsföretag samt försäljare av jobbannonser.

BUILD SOMETHING MONUMENTAL FOR HEALTHCARE! At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you! Please Note: As we enter the summer vacation period, responses to applications will be delayed throughout July. We appreciate your patience while the team takes a well-earned break. We'll be back in full force from August! ABOUT THE ROLE Tandem Health is building technology that helps clinicians work more effectively, safely, and sustainably. As we scale, we want our support experience to be fast, reliable, and increasingly automated. Today, much of our clinician support is handled manually, with trained clinicians and internal teams responding to questions through Intercom. We are looking for a Technical Customer Support Lead to improve this. In this role, you will leverage the latest developments in AI to build a tech-enabled customer support function that is as automated as possible, while still maintaining excellent clinician satisfaction and clear human escalation paths when needed. You will own and improve our support setup in Intercom, creating better triage, automation, documentation, routing, and escalation processes. Your work will help clinicians get faster, higher-quality support, while giving our Engineering and Medical Operations teams more time back. This role is based in Stockholm and requires strong Swedish and English language skills. You will support clinicians in Sweden as well as other markets, including the UK. WHAT YOU WILL DO * Build an AI-enabled first line of support for clinicians, using Intercom and other tools to automate common questions and workflows. * Own and improve our Intercom setup, including inbox structure, workflows, bots, macros, tagging, routing, and reporting. * Create a clear triage and escalation system so support issues are prioritised and routed to the right team. * Identify recurring support themes and turn them into automation, help centre content, playbooks, or product feedback. * Work closely with Product & Engineering and Medical Operations teams to resolve issues and reduce manual support load. * Build and maintain support documentation, internal guides, clinician-facing content, and troubleshooting workflows. * Define when support should be automated, when a human should step in, and when issues should escalate. * Track support performance, including response times, resolution times, automation rate, escalation rate, and clinician satisfaction. WHAT YOU BRING * Experience in technical support, customer operations, support operations, product operations, or a similar role. * Strong interest in AI and automation, with excitement about applying new tools to real operational problems. * Experience working with Intercom or a similar customer support platform. * A technical mindset: you can investigate issues, understand product behaviour, and work effectively with Product and Engineering. * A systems mindset: you do not just want to answer the same question repeatedly; you want to build a better support system. * Strong written and verbal communication skills in Swedish and English. * Good judgement around when to automate, when to involve a human, and when to escalate. * Comfort creating documentation, workflows, playbooks, and support processes from scratch. * A strong customer focus and care for delivering a high-quality clinician experience. BONUS POINTS * Experience building AI-powered or highly automated support workflows. * Experience with Intercom Fin, Zendesk AI, Ada, Decagon, Sierra, ChatGPT-based workflows, or similar tools. * Experience in healthcare, clinical operations, regulated products, or other safety-sensitive environments. * Familiarity with support analytics, product feedback loops, bug reporting, or QA processes. * Experience helping a support function move from manual and reactive to structured, scalable, and automated. LOCATION We believe the best ideas happen when we’re together. This is a full-time role based in either Stockholm or London (with strong preference for Stockholm) where you will work primarily in order to collaborate, connect, and build our culture.   HOW TO APPLY We adopt a continuous selection process, so please make sure to apply with your CV in English. Our interview process consists of stages: 1. Screening interview with Talent Acquisition 2. First interview with Head of Commercial Excellence 3. Second interview with our CEO 4. Working Day - Join us in the Stockholm office for a day to experience our culture firsthand, collaborate with our team, and see how you work in action. BENEFITS * Competitive salary & company stock options * 30 days/year of paid vacation * 5,000 SEK wellness allowance (friskvårdsbidrag) plus an additional 6,000 SEK yearly to spend on other health related initiatives * Generous Parental leave top-up for new parents * Private Medical Insurance to stay healthy * Mental health support through our partner Mindler * Pension program * Social and team-building activities (off-sites, after works, winter/summer parties) * An opportunity to make a real positive impact in the world of healthcare * Work with some of the best minds in AI, healthcare, and engineering. We review our benefits packages on a regular basis and might modify our benefits from time to time. CULTURE AT TANDEM At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started. Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together. Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection. We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change. Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.

WE'RE UNLOCKING ACCESS TO THE NHS, BECAUSE HEALTHCARE IS NOT TRULY FREE UNTIL IT'S TRULY ACCESSIBLE 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀 ⛩️ OUR PRINCIPLES Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1: 1. 💙 Care deeply 2. 🏋️‍♀️ Work hard 3. 🤝 Be your word 4. 💬 Trust in radical truth and transparency 5.  🚀 Do your life's best work 6. 🥳 Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook. 👋 HELLO FROM RAJ   🎯 MISSION STATEMENT We have an ambitious mission: to unlock access to healthcare by making every appointment in the NHS bookable. To reach national scale, Raj needs to spend his time on strategy and execution, not admin and logistics. Your job is to run his operation flawlessly so nothing slips and he's always prepared. We invest heavily in development, care deeply about our people, and will support you when needed. BUT you must be comfortable with pressure and prepared to work 60+ hours a week.   🎯 GOAL EXPECTATIONS The goal: Make Raj more effective, and act as a force multiplier for the company. Help us hit 50,000 Weekly Appointments Booked by September 2026. Your role directly contributes to this by: 1. Ensuring Raj's time reflects our priorities 2. Make Raj a decision-making engine Success looks like: * Raj's calendar actually matches company priorities (not just what's urgent) * As a result, Raj feels that the vast majority of his time is spent on the right things * Nothing gets lost - actions tracked, commitments delivered * Meetings happen smoothly - right people, right prep, actions, owners and deadlines * Raj never chases you for updates * Zero typos, broken links, or half-done work   📅 YOUR 30 / 60 / 90 DAY PLAN   BY DAY 30: GET THE ENGINE RUNNING Output: Raj's operation is visibly smoother. You will have: * Mastered calendar and inbox - you know what matters to Raj, what is noise, and what is not. * Shadowed Raj in all meetings - you understand his meetings, priorities, and working style * Established your quality standards and techniques to meet them - nothing leaves your desk with errors * Run logistics for 5+ major meetings - materials ready, people briefed, no surprises * Built your action tracking system - Raj's commitments are visible and moving forward, no actions have been missed   BY DAY 60: MAKE HARD THINGS EASY Output: Raj trusts you completely with his operation. You will have: * Calendar on autopilot - you make judgment calls and Raj agrees with them, you schedule to priorities not requests * Inbox at zero daily - you respond on his behalf when appropriate, flag urgent, eliminate noise * Raj’s meeting prep is reliably excellent, also has a venue (rooms if internal), starts on time, has buffer zones where needed * Tracked 50+ actions to completion, with nil missed * You’re acting as a reliable, independent thought partner who can challenge Raj when needed but also play with his ideas to optimise his creativity and output * Observe and take note of what gives Raj energy e.g. meditation, exercise and ensure he has space to do this each day   BY DAY 90: SET THE STANDARD Output: You're indispensable to how Raj operates. You will have: * Raj delegates tasks once and forgets them - he trusts they're done * Zero dropped balls - your tracking system means nothing slips * Meeting quality is consistent - prep happens without Raj thinking about it * You've optimised Raj's calendar multiple times based on what actually gets results * You've built templates and systems that make recurring work effortless * You and Raj complement each other’s mindsets and abilities, you catch details he misses, you know when to bring Raj back into focus and how to prioritise his ideas * You understand how to create a world where Raj can work at his optimum, sometimes last minute and amongst chaos, but create time and space for him to channel that energy into order so the rest of the team can thrive in structure, good communication and clarity * You're always two steps ahead - no firefighting, just smooth execution   🔍 SCOPE OF THE ROLE   YOU FULLY OWN: * Calendar management - protect time, align to priorities, optimize for effectiveness * Inbox triage - respond when appropriate, flag urgent, eliminate noise * Meeting logistics - scheduling, materials prep, attendee briefing, room setup * Task management - action tracking, chase completion, flag blockers * Quality control - proofread everything both yours and Raj’s, check every link, catch every error * Admin execution - expenses, travel, documentation, whatever needs doing including personal tasks e.g. dentist appointments * Protect Raj's daily fuel - (exercise, 1hr meditation, family) and be his family's contact to ensure he shows up for what matters   YOU DO NOT OWN: * Strategic decisions or recommendations * Special projects spanning multiple functions * Managing other people's teams * Pete's operation (he has his own FA/EA) * Functional execution (engineering, sales, support)   OPPORTUNITIES FOR PROGRESSION: * This is one of the fastest growing health tech startups in the UK. We may be a small team of 40 (currently) but we are mighty, serving 26% of the country with our first product and with lofty ambitions ahead. As Raj and the company grows, so will this role too, and in the future there is the opportunity to be the right hand person to the CEO of a company serving up critical infrastructure to the NHS and its patients.   👍 ABOUT YOU * 2-4 years as a top-tier EA * Mission-driven - you Care deeply about the NHS * High-energy and excited to get the job done * Obsessive about quality - errors don't happen on your watch * Exceptional prioritisation - you know what's urgent vs important * Proactive communicator - you update before being asked * Calm under pressure - you thrive when it's chaotic, and can juggle many tasks in parallel * Judgment you can trust - you make the right call when Raj isn't available   👌 NICE TO HAVE * Experience supporting C-suite in high-growth startups * Built systems that made teams more effective 💙 A BIT ABOUT US 💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23). 🚀 AN OPPORTUNITY FOR REAL UPSIDE 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month - see more here 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment. 🐖 Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider. 🏡 Local living benefit - A one-off benefit to support living closer to the office: £5,000 if you live within a 30-minute walk, or £2,500 within a 30-minute bike. It is optional, available immediately on signing, and not linked to performance or progression. 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations. ⛵️And of course, an adventure of a lifetime! 🌈 INCLUSIVE & DIVERSE BY DESIGN We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.

ABOUT AURELIAN Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need. AVA is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies. CORA supports call-takers on the calls that matter most. CORA is an on-screen assistant that delivers real-time SOP checklists, smart reminders, and contextual guidance as an emergency call unfolds, so dispatchers stay calm, consistent, and confident when every second counts. When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA. The call-taker never starts from scratch. The problem we're solving is serious. The average emergency communications center is 30% understaffed nationwide. Staffing shortages drive burnout and attrition, which makes the shortage worse. Meanwhile, 60-80% of the calls coming in aren't even emergencies at all. Aurelian addresses both sides of that equation: AVA reduces unnecessary call volume, and CORA makes every emergency call more manageable for the people handling it. Aurelian is live in centers across the country, answering thousands of non-emergency calls every day, and is backed by New Enterprise Associates and Y Combinator. Aurelian is growing rapidly; we are hiring people who want to help scale this work and make a real difference in public safety infrastructure for communities across the country. ABOUT THE ROLE As a Customer Success Manager (remote, based in the Pacific time zone and within 1 hour of a major airport), you are the long-term partner to the customers who rely on Aurelian. You take the relationship forward after handoff from the Implementation Manager six weeks after the customer goes live and own it from there; you ensure that every customer gets extraordinary value from our platform, renews with confidence, and grows their investment over time. You’ll manage a portfolio of 20-30 accounts within a regional territory, and you'll be the person your customers trust to understand their world and advocate for their success. This is an early-stage role, which means there’s no finished playbook waiting for you. You'll help build the processes, standards, and frameworks that define Customer Success at Aurelian. If you see open space as an opportunity rather than a gap, you’ll thrive here, but it’s certainly not for everyone. While the company is headquartered in Seattle, Customer Experience (Implementation, Customer Success, Customer Support) is a national, remote team. Your peers will be the Customer Success Managers of the Central and Eastern regions, and you will report to the Head of Customer Experience.   WHAT YOU'LL DO * Own renewals and customer growth. You’ll lead the full renewal cycle and build the case for it long before a contract is up so renewing feels like a natural next step, not a negotiation. You’ll spot opportunities to expand what customers do with Aurelian, introduce them to products that fit their needs, and partner with our sales team to bring those opportunities to life. * Keep customers healthy. You’ll stay close to how your customers are doing through platform data, the conversations you have, the feedback they share, and your own instincts. You’ll catch risks early and act on them before they grow, and you’ll help design the health-tracking systems we use to do this well across the team. * Run strategic relationships. You’ll establish a rhythm of meaningful, well-prepared meetings with each customer that demonstrate real, measurable value. You’ll visit customers on-site to deepen relationships and understand their operations and opportunities firsthand. * Be the product expert. You’ll know Aurelian deeply and help customers continuously optimize how they use it. You’ll carry their feature requests back to our engineering team with clear context, surface ideas of your own based on patterns you see across your accounts, and close the loop when their needs are met. * Champion the customer and the company. You’ll advocate for your customers internally while keeping them excited about the road ahead. You’ll surface great customer stories for our marketing team, grow a network of customers willing to serve as references, and help turn quiet successes into visible ones. * Build the function. You’ll document what works, codify lessons from every renewal and review, and shape the Customer Success playbook for yourself and your teammates, both current and future. You’ll do what it takes to ensure customers are well taken care of, including handling frontline support (responding to customer feedback) for your accounts. As we build out a dedicated support team, this responsibility will evolve and transition. WHAT WE'RE LOOKING FOR * Experience in 9-1-1/public safety – you have meaningful experience inside a PSAP/9-1-1 center, and you bring a customer-centric mindset thanks to history in Customer Success-adjacent roles at another company serving PSAPs. * A builder’s mentality – you’re energized by creating something from scratch and having real influence over how the role, the team, and the company take shape. * Exceptional communication – you run productive meetings and write clearly and concisely. You’re as comfortable presenting to senior leaders as you are talking with frontline staff. * Analytical instincts – you’re comfortable working with data to spot trends, build a narrative, and back up your recommendations. You bring savvy with AI tools and an openness to using them in new ways. * A proactive disposition – you don’t wait for problems to find you. You track them down and act. * Based in the Pacific time zone, less than one hour from a major airport, with a willingness to travel (~10%) to customer sites and regional events as the work requires. To learn more about what it's like to work at Aurelian, visit our About Us page and follow us on LinkedIn to stay up to date! We encourage you to apply even if you don’t meet every qualification listed above. We believe exceptional people come from many different backgrounds, and we’d rather connect with you than miss the opportunity. Come do the best work of your life and join us in shaping the future of critical technology that truly matters. FOR FULL-TIME ROLES, AURELIAN OFFERS A VARIETY OF BENEFITS, INCLUDING: * Comprehensive Medical, Dental, Vision & Life insurance * 401(k) * Unlimited PTO * Company-wide offsites * Equipment stipend * Relocation assistance * Daily delivered lunches (on us) * Office in Seattle * Start-up Equity

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. As a Specialist, Market Operations, you'll provide frontline operational support across two exchanges, the Coinbase Derivatives Exchange (CDE) and Coinbase International Exchange (INTX). This team runs 24/7 market operations, ensuring our trading and clearing systems perform reliably for clients and internal stakeholders. You'll troubleshoot live production issues independently, coordinate cross-functional resolutions for complex incidents, and support deployment testing that protects our production environments. What you’ll do:  * Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and INTX. * Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology. * Lead frontline support for internal and external investigations tied to exchange operations, including error trade analysis and resolution. * Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments. * Support onboarding and ongoing operational enablement of clients and vendors, including connectivity setup and issue triage. * Identify and recommend process improvements that align with business growth objectives and strengthen exchange operational reliability. Required Skills and Experience: * BA/BS in Information Systems, Economics, Finance, or a related technical field, with 1+ years of experience in financial markets operations or a technical operations role. * Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution. * Proven ability to diagnose and resolve complex production issues across trading and clearing platforms, communicating root cause and remediation to both technical and non-technical audiences. * Experience managing support across multiple channels (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions. * Familiarity with prediction markets, event contracts, FIX protocol, SQL, or CRM tools such as Salesforce and JIRA. * Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. P77061 #LI-Remote Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding equity and bonus): £81,630—£90,700 GBP * Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Forward Deployed Engineer At Dexory, we believe that real-time data will revolutionise the logistics industry. We are building the ultimate data insights platform that provides companies with unprecedented access to their operations through autonomous data capture and digital twins. As a Forward Deployed Engineer at Dexory, you will sit inside the engineering organisation as an intelligent interface layer between our various engineering teams. Dexory operates with a global fleet of autonomous robots, supported by a 24/7 first-line support team. The Forward Deployed Engineer sits above that layer, taking ownership of complex, ambiguous issues and driving them to resolution or to the right team. You will be one of Dexory’s first Forward Deployed Engineers, representing Dexory at the highest level in customer environments and helping to define how this function operates as we scale. This is a technically demanding role for someone who is as comfortable spotting patterns across weeks of telemetry data as they are at supporting a new customer deployment on the ground. You will query data across logs, databases, and observability tooling, interpret point cloud scan data, and navigate Grafana, AWS, and a range of robotics-specific tooling to investigate issues and understand their root cause. Crucially, you will also use what you learn to improve things — identifying recurring failure modes, feeding structured insights back into the engineering teams, and raising the platform’s reliability across our global fleet. You will also support new customer deployments end-to-end, bridging WMS and network integration questions with robot operational and perception configuration requirements. The right person is defined by their investigative instinct and technical curiosity, not their robotics or logistics background. Domain knowledge is built on the job through close collaboration with the engineering teams.   KEY RESPONSIBILITIES * Cross-functional Triage & Investigation: Receive escalated issues from the first-line support team and investigate independently before routing to the relevant engineering teams. Query telemetry data, robot logs, AWS infrastructure, internal tooling and databases — including scan and point cloud data where relevant — to narrow the blast radius of a problem and form a view on root cause before pulling in specialist teams. * Observability & Monitoring: Navigate Grafana dashboards and internal tooling to monitor fleet and site health. Build or extend dashboards and alerting that improve visibility into system performance across deployed sites. Use telemetry data proactively to identify issues before they surface as customer complaints. * New Customer Deployment Support: Work within customer systems to provide white glove deployment support for the Dexory platform end-to-end, covering WMS and ERP integration queries, network and connectivity requirements, robot operational setup, and perception feature configuration. Act as the cross-functional point of contact who can answer or route questions across the full Dexory system. * Intelligent Escalation & Routing: Own the escalation path from first-line support through to the right engineering team. Ensure that when specialist engineers are brought in, they receive a well-structured summary of what has already been investigated, what has been ruled out, and the most likely failure domain. * Customer Communication: Act as a trusted technical advisor to strategic customers throughout deployment and into long-term steady-state operation. Build strong, lasting relationships with customer engineering and operations stakeholders, proactively identifying new opportunities to drive value throughout the lifecycle of an engagement. Run technical workshops and training sessions that drive lasting adoption. Produce clear, professional documentation covering deployment architectures, integration designs, and operational runbooks. * Product & Engineering Feedback: Identify recurring failure patterns across sites and translate them into structured product and engineering feedback. Contribute to internal knowledge bases and runbooks that reduce investigation time for future issues. * Tooling & Automation: Write scripts and tooling that automate repetitive investigation or deployment tasks. Contribute to reusable frameworks that improve the efficiency and consistency of the FDE function as the team grows.   REQUIRED QUALIFICATIONS & EXPERIENCE * 4–5+ years of professional solutions engineering or technical operations experience, with a demonstrated ability to advise customer setups and investigate and diagnose complex, multi-system problems independently. * Strong data querying skills: comfortable writing SQL, navigating time-series telemetry data, and pulling structured insight from large, noisy datasets. * Hands-on experience with observability tooling such as Grafana, including building dashboards and using metrics data to diagnose production issues. * Comfortable working in Linux environments: SSH, bash scripting, log analysis, and networking fundamentals. * Experience with cloud infrastructure (AWS or equivalent), containerised deployments with Docker and Kubernetes, and modern data pipeline tooling. * Proficiency in Python or an equivalent scripting language for investigation tooling, automation, and data analysis. * Hands-on experience with AI-assisted development tooling (Anthropic, Google Gemini, OpenAI, or similar). * Strong cross-functional communication skills: able to summarise a complex technical investigation clearly for both engineering teams and customer stakeholders. * High agency with an ability to navigate ambiguity. Comfortable forming and defending an independent view in complex, multi-system situations and driving issues to resolution without close direction. * Willingness and ability to travel internationally to customer sites across Dexory’s global deployment footprint.   NICE TO HAVE * Familiarity with robotics systems, ROS2, or point cloud / LiDAR data, or genuine curiosity and aptitude to learn quickly on the job. * Experience with robotics visualisation tooling. * WMS or ERP integration experience (SAP, Manhattan, Oracle WMS, or similar). * Exposure to real-time messaging protocols such as Zenoh, MQTT, or gRPC. * Consulting or structured delivery experience, with familiarity with the discipline of client accountability and project-based delivery.   Benefits Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles: * Performance: High standards, outstanding results, * Impact: Big challenges, bigger results * Commitment: All in, every time * One team: One mission, shared success Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.  You will also receive: * Private healthcare via Bupa with 24/7 medical helpline  * Life insurance * Income protection  * Pension: 4+% employee with option to opt into salary exchange, 5% employer * Employee Assistance Programme - mental wellbeing, financial and legal advice/support  * 25 holidays per year  * Full meals onsite in Wallingford * Fun team events on and offsite, snacks of all kinds in the office    AAP/EEO Statement   Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

WE'RE UNLOCKING ACCESS TO THE NHS, BECAUSE HEALTHCARE IS NOT TRULY FREE UNTIL IT'S TRULY ACCESSIBLE 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀 ⛩️ OUR PRINCIPLES Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1: 1. 💙 Care deeply 2. 🏋️‍♀️ Work hard 3. 🤝 Be your word 4. 💬 Trust in radical truth and transparency 5.  🚀 Do your life's best work 6. 🥳 Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook. 🚀 THE MISSION We have an ambitious mission: to unlock access to healthcare by navigating patients to the right place, first time. We’re going to create a world where every appointment is transparent and bookable, starting in General Practice. We're the team to do this - We were previously ranked 8th fastest growing startup in UK and 33rd fastest in Europe. Now, we are hiring an Account Executive to help us get in front of more practices. Your core focus will be on full cycle sales from lead generation to closing and onboarding practices. You’ll be joining an ambitious sales team with prior experience at Monzo, Revolut, the Civil Service, the NHS, investment banking, consulting, and other VC-backed startups. Everyone works in pairs to own a geographic patch. We work in pairs because we believe it encourages peer learning and healthy team culture. Progression works across three dimensions: 1. Closing bigger deals (larger ACV) 2. Selling more advanced products 3. Training/ coaching other members of the team This is a place to do your life’s best work. 🎯 GOAL EXPECTATIONS Our mission is to unlock access to healthcare. You will contribute by increasing appointment supply. This is achieved through selling more products to more practices. OBJECTIVE 1: CONVERT NEW PRACTICES * You will own a geographical patch and do everything it takes to get at least 10 live practices a week. * You will hone your craft until you achieve a 70% demo-to-sign rate (demo conversion rate) and a 90% sign-to-live rate (funnelling). * You will represent the voice of Healthtech-1 and take pride and care in every interaction with practices. OBJECTIVE 2: GENERATE LEADS * You will create and implement high impact lead gen strategies (e.g. cold calling, email campaigns, events, field sales, referrals, etc.). * You will generate high quality leads using storytelling, data, and research. * You will fill a personal calendar of demos. OBJECTIVE 3: IMPROVE TEAM PERFORMANCE * You will improve team processes on a weekly basis. * You will bring happy conflict in a loving way, no artificial harmony. * You will help the team aim for a stretch target of 15 practices live per person per week. * You aim to delight practices in every interaction and leave practices with a great impression of Healthtech-1 regardless of if they buy or not. 🔍 SCOPE OF THE ROLE YOU FULLY OWN: * Your live practices target * The quality and effectiveness of your outbound campaigns * The GTM strategy for your geographic patch YOU CO-OWN: * The enrichment of your lead list * Keeping the CRM tidy and updated * Booking demos (shared responsibility with Junior Growth Specialists) YOU INFLUENCE (BUT DO NOT OWN): * The way we invest in and deliver inbound campaigns * Product direction via closing the customer feedback loop YOU DO NOT OWN: * Account management * Product roadmap * ICB (enterprise) deals ⚠️ THIS ROLE IS NOT FOR EVERYONE This is a high-agency, high-expectation role in a fast-moving healthtech environment. You probably won’t enjoy this role if you: * Prefer to be told what to do over figuring out what to do * Need significant training and supervision to improve * Aren't comfortable with honest feedback * Don't want to constantly push your work rate You will enjoy this role if you like owning your target and raising the bar around you. "You'll be joining a focussed high growth team that have ambitions to help every single practice in the country, and won't stop until they do so. We're humble, low ego and care deeply about doing our life's best work. This will be a ride of a lifetime." -- Pete Huang, Cofounder & Growth Lead. 📝 30/60 DAY PLAN BY DAY 30: TRAIN UP, EARN TRUST AND GET MOVING 🏃 * Learn the main concepts * practice personas * how a practice works * the NHS system * our products * Build empathy for the NHS through direct exposure * Spend a few days as a GP practice receptionist to understand our customer deeply * Stretch goals, complete some admin! * process documents * complete a triage form * serve a patient * call a patient * Present your Old World to the team * Learn the healthtech-1 style, then develop your authentic style * Watch a demo from each AE * Watch 10 demos * Listen to team mate’s cold calling (1 hour with each AE) * Reflect, summarise and share your style with your manager * Demo, close and onboard practices * independently deliver demos * all activity well documented in CRM * delivered demos at high throughput (assuming you have the leads) KPIs: * 🎯 10 practices live * 🎯 Conversion rate for registrations >50% * 100 lead gen touch-points a week, using at least 3 channels * Proactively report on pipeline activity and health (activity, conversion, results, duration) * Average sign to live <4 weeks * No early churns BY DAY 60: FULL SPEED AND CONSISTENT RESULTS 🏎️ * You’ve high team, product, company knowledge * <1 support ask per 5 practices * You’re competent at completing the full life cycle * 100 lead gen touch-points a week, using at least 5 channels * All activity well documented in CRM * 30 practices self-generated and live in total * No early churns * You’re having team level impact * created 5 support / growth articles * delivered a knowledge share * you’ve helped a team member debug a problem KPIs: * 🎯 20 practices live a month * 🎯 Conversion rate for registrations >60% * Proactively report on pipeline activity and health (activity, conversion, results, duration) * Average sign to live <4 weeks ✅ MUST-HAVE TRAITS * Bias to action - fearless with getting on the phone, bias to action, takes rejection well * Storyteller - High quality and persuasive incredible communicator internally and externally * Outcome driven - focus on the big picture and business goals * Coach-ability - strong internal communication, be able to take on feedback and adjust plan * Tech savvy - understand the stack; Attio etc * Team player - low personal ego, brings happy conflict, and improves ways of working * Clear communicator - communicates appropriately for the setting (e.g. concise or detailed as needed) * Hard working - will go above and beyond to unlock access to healthcare * Personable and refreshing - can build a relationship with a spoon, puts people at ease, makes them happy * Creative - looks beyond the past and present, looking for new high impact opportunities 👍 REQUIRED EXPERIENCE * 2 years of sales experience * Worked in a fast paced startup environment 😊 THE HIRING PROCESS 1. 15min fit check 2. Take home assessment (2-3 hours) 3. 45min CV interview 4. 2-day paid work trial at our offices 5. Principles interview with the founders 6. Offer and references! 🥳 💙 A BIT ABOUT US 💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23). 🚀 AN OPPORTUNITY FOR REAL UPSIDE 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month - see more here 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment. 🐖 Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider. 🏡 Local living benefit - A one-off benefit to support living closer to the office: £5,000 if you live within a 30-minute walk, or £2,500 within a 30-minute bike. It is optional, available immediately on signing, and not linked to performance or progression. 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations. ⛵️And of course, an adventure of a lifetime! 🌈 INCLUSIVE & DIVERSE BY DESIGN We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. We're hiring a Regional Threat Assessment Manager to join the Protective Intelligence program within Coinbase's Security organization. This team protects Coinbase employees, executives, facilities, and operations by identifying, assessing, and mitigating threats through intelligence-led case management and structured behavioral assessment. You'll serve as the regional lead and subject matter expert for Threat Assessment and Management, owning complex and sensitive threat cases end-to-end while partnering with GSOC, Executive Protection, Legal, HR/ER, Insider Threat, and other stakeholders to drive coordinated response and help mature the program's regional capabilities. What you'll do: * Own end-to-end threat case management for your region, from intake, triage, and behavioral assessment through mitigation planning, documentation, and closure for threats impacting employees, executives, facilities, and other Coinbase assets. * Lead structured behavioral threat assessments using Coinbase methodologies and accepted frameworks (e.g., JACA, WAVR-21, CTAP-25) to evaluate motivation, capability, escalation indicators, and stabilizers, then translate findings into clear operational recommendations. * Drive intelligence-led incident response by serving as the intelligence lead during active incidents, coordinating with GSOC, ensuring timely escalation, and delivering decision support through resolution. * Partner cross-functionally with Executive Protection, GSOC, Legal, HR/ER, Insider Threat, and Communications to coordinate response actions, align mitigations, and manage reporting obligations. * Produce decision-ready briefings, written assessments, and executive updates that communicate threat posture, risk rationale, and recommended next steps to security leadership and cross-functional partners. * Strengthen regional program maturity by improving intake standards, QA/QC, playbooks, metrics, training, and handoff processes, and by mentoring peers through expertise and influence. Required Skills and Experience: * 7+ years of progressively responsible experience in threat assessment and management, protective intelligence, workplace violence prevention, behavioral threat assessment, or closely related security functions. * Demonstrated track record operating as a senior individual contributor and regional SME, independently owning ambiguous, high-consequence casework with limited oversight while influencing outcomes across teams without direct authority. * Proven ability to conduct threat investigations and translate fragmented information into clear assessments, prioritized risks, and practical mitigation plans using structured professional judgment frameworks. * Proficiency with case management and intelligence tools (e.g., Ontic, OSINT platforms, public records research, social media monitoring) with a track record of improving processes and tooling to increase signal quality. * Experience coordinating with law enforcement, managing investigative referrals, and navigating workplace violence reporting obligations across jurisdictions. * Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding equity and bonus): £95,490—£106,100 GBP * Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

What you'll do: You will develop algorithms, FPGA firmware, and data acquisition systems for CMS online luminosity measurement, beam monitoring, and Tracker calibration for the High Luminosity LHC, and coordinate such developments. This involves Integrating and commissioning back-end systems for luminosity and tracking detectors, enabling real-time data processing and precision luminosity measurements. Your responsibilities: - Develop, deploy, and maintain firmware and real-time algorithms for back-end electronics across multiple CMS board platforms, including systems for the Fast Beam Conditions Monitor (FBCM), Inner and Outer Tracker online luminosity, to support luminosity measurement, beam monitoring, and lumi-trigger generation. - Validate front-end detectors (including FBCM and Tracker modules) and back-end electronics through laboratory testing, ensuring end-to-end system performance from detector to data output. - Execute detector functional tests during detector integration at the Tracker Integration Facility, ensuring system readiness prior to installation. - Organise and lead test campaigns, including preparatory activities, on-site coordination of participants, and systematic validation of hardware, firmware, software and detector response. - Lead studies of detector efficiency, calibration quality, and operational stability, through measurements and simulations. - Coordinate technical interfaces across detector, trigger, timing, and data acquisition domains to ensure system integration. - Supervise and mentor students and fellows, including recruitment and structured technical guidance. - Anticipate upcoming technical and operational needs, structuring workflows, preparing infrastructure, and engaging with collaborating institutes to ensure continuity of operations. Your profile: - Hands-on experience with detector laboratories, electronics prototyping, and test beam operations. - Strong experience in FPGA firmware development (VHDL or similar HDL) and real-time data processing, ideally in particle physics detectors. - Demonstrated ability to integrate and troubleshoot complex systems spanning firmware, software, and detector hardware, from the detector frontend through to the data output. - Experience with data analysis, detector efficiency and calibration studies, and the statistical methods relevant to performance evaluation. - Experience in supervising or mentoring students or junior colleagues, including selecting candidates and adapting guidance to individual strengths. - PhD or equivalent relevant experience in the field of Physics or a related field. You are asked to provide at least one reference letter as part of your application. Your skills: - Simulation, design and development of trigger, data acquisition chains: including FPGA-based electronics. - Simulation, design and development of (parts of) detectors. - Testing and validation of detector, accelerator and beam line components. - Analysis and optimisation of detector performance: through the interpretation of simulation and experimental data. - Solid understanding of electronics. - Strong organisational and planning skills, with the ability to anticipate needs, coordinate across teams, and lead activities under time pressure. - Effective communicator across multidisciplinary teams, able to maintain constructive working relationships and coordinate technical interfaces with diverse contributors. - Has a structured and organised approach towards work; is able to set priorities and plan tasks with results in mind. - Contributes to promoting a positive atmosphere in the team through an optimistic and constructive attitude; addresses issues. - Sets ambitious, challenging but realistic goals; is ready to take initiatives and calculated risks in the interest of CERN. - Makes timely decisions that balance systematic analysis with decisiveness; deals with difficulties in a timely manner. - Spoken and written English, with a commitment to learn French. Medical hazard: Exposure to electromagnetic fields under certain exposure conditions. Given the occupational health risks associated with this position, the selected candidate must obtain medical clearance before a contract offer is confirmed. Employment conditions: - A valid driving licence. - Work in Radiation Areas. - Interventions in underground installations. - Work during nights, Sundays and official holidays, when required by the needs of the Organization. Ideal start date: 01/10/2026 Contract duration (in months): 48 Grade range: 6 Benchmark job: 200140 - Applied Physicist

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  About the Role:  We are looking for a Care Pro Relationship Manager who can develop and execute a consistent staffing strategy that supports exceptional experiences for both our Clients and Care Pros (caregivers). This role is at the heart of our mission—balancing the needs of clients and the wellbeing of Care Pros through thoughtful staffing, strong relationships, and close collaboration with the Client Manager. As a Care Pro Relationship Manager, you will proactively engage and build trusted relationships with our Care Pros, ensuring they feel valued, supported, and set up for success. You’ll lead with empathy and operational rigor, driving staffing strategy and execution that enable seamless client care and a sense of purpose and belonging for every Care Pro. This is a remote position, with several openings available to support our various markets. The role follows a Monday–Friday schedule, 8:00 a.m. to 5:00 p.m. Eastern Time Zone schedule. Flexibility to occasionally respond during evenings or weekends may be required.   About the Team: At Honor, we are redefining what homecare can be — blending world-class operations, innovative technology, and compassionate service to transform the industry. Our Operations Team is the engine of our home care platform, built on two essential, highly collaborative functions. Client Managers own the client experience and drive business growth by focusing deeply on satisfaction, quality, and long-term relationships. Working in tandem, Care Pro Relationship Managers ensure the success of our vital field staff by supporting the Care Pro experience — driving exceptional staffing outcomes through the best quality matches, fostering engagement, and strengthening retention. Together, we deliver a seamless, high-quality, and scalable care experience for both our clients and the Care Professionals who make it all possible.   As a Care Pro Relationship Manager at Honor, you will: Oversee and execute market staffing strategy * Develop and manage market staffing strategy through consistent Care Pro outreach and relationship building, staffing best practices, schedule building and adherence, and creative staffing processes while utilizing innovative tools. * Work in tight coordination with the Client Manager to understand specific Client context and care plans, suboptimal matches, and schedule nuances, in order to create the best scheduling match possible. * Ensure that you quickly mobilize newly hired Care Professionals to get them work quickly and efficiently. Provide exceptional service to Care Pros  * Support Care Pros in the market by being their primary point of contact and providing actionable feedback and coaching to enable their success at every visit. * Foster relationships with Care Pros in the market to facilitate quality matches between Care Pros and clients with a focus on client and Care Professional retention. Coordinate closely with Client Manager to execute care delivery * Align with Client Manager on daily and weekly market priorities. * Communicate seamlessly to ensure scheduling decisions and Care Pro performance feedback are executed in a timely manner. * Share critical feedback and updates from Care Pros that impact Client Manager workflows. * Support Client Manager on partner communication, client experience tasks, or billing / collections efforts as needed. Partner across Honor to deliver a seamless experience * Prioritize work with the market team to meet the dynamically changing needs of partners, clients and Care Professionals, including triaging and completing tickets and delegating work. * Work with the market team to manage real-time questions, issues, or changes relating to clients. * Work directly with Care Pro Performance teams to ensure consistent Care Professional performance management experience. * Work cross-functionally to provide feedback and to support to other internal efforts such as CPHR, Trust and Safety, Recruiting and Training.   We’re looking for you to bring:  * 3+ years of experience in a complex client, patient management, or high-volume customer service role; staffing experience strongly preferred * Proven commitment to exceptional service and sensitivity to client and caregiver needs, with a strong focus on delivering high-quality care experiences * Background in operations or healthcare/home care environments preferred * Exceptional relationship management, communication, and interpersonal skills * Strong analytical and problem-solving abilities with a data-informed approach to staffing and scheduling * Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus * Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment * Adaptable and resilient, with a proactive, solution-oriented mindset * Collaborative team player with experience partnering cross-functionally   Key Performance Indicators for this role: * Phone answer rate * Ticket management * Schedule consistency * Visit fulfillment   Leadership Principles in Action as Care Pro Relationship Manager: Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role: * Are Mission First: Leaders demonstrate a genuine passion for our mission. They prioritize decisions and activities that move the mission forward. * Relentlessly Focus on Clients: Leaders always start with the client and work backwards. They are maniacally focused on creating solutions that lead to better care for our clients. * Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes. * Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary. * GSD (get stuff done): Leaders make tangible progress, delivering quality and timely results. When looking at their accomplishments over the course of a month, it's staggering what they have accomplished and how much they have moved the organization forward.   The annual base salary for this role is $64,000-$68,000. Individual compensation will be commensurate with the candidate's experience and qualifications. Base pay is just one part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including a zero cost plan for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, Employee Assistance Program. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.  #LI-AN1 Our range reflects the hiring range for this position.  We use national average to determine pay as we are a remote first company.  Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including zero cost plans for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $64,000—$68,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.