Sökresultat för "technical support requests"

Om tjänsten Vi söker nu en finsktalande 1st Line Technical Support till ett internationellt och teknikdrivet bolag inom digitala tjänster och kundsupport. I den här rollen blir du en viktig del av företagets supportfunktion där du ansvarar för att ge kunder snabb, professionell och lösningsorienterad hjälp i deras dagliga användning av företagets tjänster och system. Rollen passar dig som trivs i en varierad vardag där kundkontakt, problemlösning och teknik står i fokus. Du kommer huvudsakligen att arbeta med inkommande supportärenden och säkerställa att kunder får rätt hjälp genom felsökning, vägledning och uppföljning. Du arbetar nära interna team för att säkerställa hög kvalitet och en smidig kundupplevelse. Dina huvudsakliga arbetsuppgifter inkluderar: Hantera inkommande supportärenden via telefon, mejl och ärendehanteringssystem Felsöka tekniska problem och guida kunder till lösningar Eskalera mer komplexa ärenden vidare till rätt funktion Säkerställa hög servicegrad och god kundupplevelse Dokumentera ärenden och uppdatera kundinformation i interna system Arbeta proaktivt med förbättringar av supportprocesser och arbetssätt Bidra till kunskapsdelning inom teamet Samarbeta nära andra interna avdelningar såsom Customer Success och produktteam Vi söker dig som Vi söker dig som är serviceinriktad, lösningsorienterad och har ett genuint intresse för teknik och kundsupport. För att lyckas i rollen ser vi att du: Har erfarenhet av kundservice, teknisk support eller liknande roll Är trygg i kunddialoger och har god kommunikativ förmåga Har ett strukturerat arbetssätt och kan prioritera mellan olika ärenden Är lösningsorienterad och trivs med problemlösning Har god teknisk förståelse och lätt för att sätta dig in i nya system Är självgående men samtidigt en lagspelare Vi ser även att du: Talar och skriver flytande finska och engelska Har goda kunskaper i svenska Har erfarenhet av ärendehanteringssystem eller CRM-system (meriterande) Har intresse för video, streaming eller digitala plattformar (meriterande) Om företaget Detta är en konfidentiell rekrytering till ett växande och innovativt bolag med internationell närvaro. Företaget arbetar med moderna digitala lösningar och erbjuder en dynamisk arbetsmiljö med stort fokus på samarbete, utveckling och kundupplevelse. Mer information om företaget presenteras längre fram i rekryteringsprocessen. Vid frågor om tjänsten är du välkommen att kontakta ansvarig rekryterare Kristina Maksimovic på kristina@kraftsam.se Vi ser fram emot din ansökan!

Company description: "Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions. By offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Our headquarters are in Gothenburg, Sweden. Volvo Group shares are listed on Nasdaq Stockholm." Job description:  Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.   Role Overview: Your mission will be to ensure stability, efficiency, and transparency across the support landscape while identifying opportunities to improve, automate, and scale operations. In this role, you will support operational activities across multiple markets, with a strong focus on technical coordination, ticket management, and stakeholder communication.You will also be responsible for supporting the administration of ServiceNow and vendor reporting systems, working closely with global solution engineering teams to monitor and track support tickets across markets. This includes ensuring alignment with customer specifications, environmental conditions, and required standards. The primary objective of the role is to ensure the effective registration, tracking, coordination, and timely resolution of incidents and service requests originating from ServiceNow and vendor-reported product systems, contributing to stable and transparent service delivery.This position offers a dynamic, international work environment where you will collaborate with highly skilled colleagues and customers across different markets and countries. Your Future Team You will join the Solution Engineering Chapter – Retail & Wholesale, reporting to the Chapter Lead, and working alongside a highly skilled and collaborative team driving digital excellence across markets. We operate in a dynamic, fast-evolving environment where innovation, ownership, and teamwork are key to delivering industry-leading customer experiences. Who are you? We are looking for someone who is curious, structured, and ambitious, with the drive to grow in a technical and global environment:•    Strong interest in IT, digital operations, or technical support environments•    Understanding of IT Service Management (ITIL) or similar frameworks is a plus•    Highly analytical with a problem-solving mindset•    Structured, detail-oriented, and able to manage multiple tasks simultaneously•    Strong communication and collaboration skills across technical and non-technical audiences•    Comfortable working in international and cross-functional teams•    Proactive, responsible, and able to work independently with ownership•    Good knowledge of Microsoft Office tools (Excel, PowerPoint, Word)•    Fluent in English (written and spoken) Key Responsibilities: As part of the chapter, you will:•    Register, review, track, and actively follow up on tickets from ServiceNow and vendor reporting systems•    Coordinate communication between internal teams, vendors, and relevant stakeholders to ensure timely resolution•    Ensure tickets are correctly received, categorized, documented, and progressed according to agreed processes•    Maintain high data quality, consistency, and reliability across support and reporting systems•    Support service transparency and continuous improvement through structured tracking, reporting, and documentation•    Identify opportunities for automation, standardization, and simplification within support and reporting flows•    Contribute to continuous improvement, identifying opportunities for automation and simplification.•    Create clear, professional reporting, templets, presentations, and communication materials•    Support broader operational and coordination activities within the chapter. Ready for the next move? Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today! Last Application Date: 20th of May  What’s in it for you? We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

About CheckProof At CheckProof, we are transforming the way inspections are carried out in the construction materials and heavy industry sectors with our innovative digital platform. Our solutions streamline maintenance, quality control, and reporting, helping businesses operate more efficiently, safely, and with greater transparency. As a pioneering SaaS company established a decade ago, we are now in an exciting scale-up phase. Headquartered in Stockholm, Sweden, CheckProof serves customers in over 45 countries and continues to expand globally with a strong focus on innovation and customer success. As part of the Customer Success organization, you will play an important role in ensuring our customers receive fast, professional support and have the knowledge they need to succeed with CheckProof. The Role As Customer Support, you will be responsible for helping customers solve problems, answer questions, and get the most out of the CheckProof platform. A central part of the role is managing incoming support requests from customers. You will troubleshoot issues, guide users through solutions, and ensure timely responses and clear communication. In addition, you will actively contribute to developing and improving our support processes, with the goal of continuously raising the quality of our support and delivering the best possible experience for our customers. At the same time, the role includes developing and maintaining CheckProof Academy, our learning platform and knowledge base. By creating tutorials, guides, and documentation, you will help customers learn how to use the product more effectively while reducing repetitive support questions. You will work closely with Customer Success, Product, QA, Engineering, and Sales to ensure customer feedback is captured and used to improve both the product and the customer experience. Your key responsibilities include: Customer Support Managing incoming customer requests across chat, email, and phone Responding to customer questions about product usage Troubleshooting issues and guiding customers through solutions Managing support tickets from request to resolution Ensuring customers receive timely updates and follow-ups Escalating bugs and technical issues to QA and Engineering Collaborating with Customer Success Managers on customer cases Contributing to the continuous improvement and development of our customer support to deliver the best possible support experience for our customers Your goal is to ensure that customer issues are handled efficiently, professionally, and with clear communication. CheckProof Academy & Customer Enablement You will also be responsible for developing and maintaining CheckProof Academy and other learning resources that help customers succeed with the platform. Responsibilities include: Maintaining and improving the CheckProof Academy and knowledge base Creating tutorials, guides, and help documentation Updating learning materials when new product features are released Ensuring documentation reflects real customer needs and questions Supporting Customer Success with product knowledge materials Support Development & Product Feedback This role also contributes to improving how we support customers as the company grows. Responsibilities include: Identifying recurring customer questions and improvement opportunities Helping develop better support processes and workflows Providing structured feedback to Product and Engineering Highlighting usability issues or documentation gaps What We’re Looking For Experience in SaaS customer support or customer success is a plus Experience working with support tools and ticketing systems Strong product understanding and technical curiosity Experience creating knowledge base articles or help documentation Strong written and verbal communication skills in both Swedish and English, as we work with customers around the world Nice to have: Experience working in a growing SaaS company Experience with customer education platforms or learning systems Experience collaborating with product and engineering teams What We Offer Innovative Culture Join a team that’s not just about work, but about making a difference. Creativity and innovation are part of our DNA. Growth Opportunities We’re scaling fast, and you will have the opportunity to shape how CheckProof supports customers globally. Flexible Work Environment Hybrid setup in Stockholm with a strong focus on work-life balance. If you are passionate about customer experience, enjoy solving problems, and want to help build world-class customer support in a fast-growing SaaS company, we’d love to hear from you. We are handling applications on an ongoing basis, so the position may be filled before the final application date. The recruitment process Submit your resume for review Phone interview with our recruiter Digital interview with recruiting manager Complete personality and logic tests Interview at our office in Täby Final step: references and full assessment CheckProof is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are looking for a structured and driven Project & Preproduction Coordinator to join our Industrialization Team with 5 employees. In this global role, you will lead and support the development of new projects, processes and parts within Business Line AG, working closely with stakeholders across regions and functions. About the role As Project & Preproduction Coordinator, you will play an important part in product and process development projects, business transfers and continuous improvement activities. You will contribute with project management, technical coordination and global factory support, ensuring efficient ways of working and high-quality implementation across the organization. Your main responsibilities: · Lead or act as sub-project manager in new product and process development projects. · Manage cross-regional business transfer projects. · Coordinate ECN, ECR and PR distribution and related activities, including review meetings, change boards, follow-up and KPIs. · Drive process improvements and contribute to the development of project processes, routines and models. · Provide global factory support and training in relevant systems and processes, such as TC, Movex, Configurator and loader requests. · Provide global technical support for production of parts and complete products, including loader and HK assembly. The role is permanent and located in Brännland, Sweden. Your profile We are looking for someone with a Bachelor of Science in Engineering and experience from production engineering and product preparation. You have experience from project management and are comfortable working in a global environment with many different stakeholders. You are self-motivated, well-structured and organized, with the flexibility needed to succeed in a dynamic environment. You communicate clearly, collaborate well with others and are able to work independently when required. The role requires good English skills, both written and spoken. What can we offer? At JOST Umeå you get to work in an international environment for a world-leading company. Our employees describe the atmosphere with us as familiar between colleagues, both within and between departments. In terms of work, there is great freedom under responsibility, short decision paths and great opportunities to develop. Working with us means being part of a team with strong forward thinking, drive and ambition – always with the customer's best interests in focus. We work for our customers to be met by high quality products and it is important for us to be innovative in the industry. Through technological development at the forefront, we contribute to the agriculture of the future. As employee benefits, we offer flexible working hours as we think that it is important for our employees to be able to adapt the work to what suits each individual's life situation. We also offer wellness grants and massage at our workplaces. We also offer the possibility of a benefit bike and private health insurance. As we want to increase our diversity, we especially welcome applicants with different genders and backgrounds. To ensure a safe and secure work environment, we conduct background checks in connection with recruitment and apply random drug tests at our workplace. Your application For more information about the position, please contact recruiting manager Joakim Lundin on phone: 070-679 73 66. Latest date to apply is 7th of August.

Senior System Engineer Q-linea AB Q-linea AB är ett börsnoterat diagnostikföretag inriktat på att utveckla och leverera lösningar för att vårdgivare ska kunna diagnostisera och behandla infektionssjukdom på kortast möjliga tid. Vår vision är att hjälpa till att rädda liv genom att, som en innovativ pionjär, säkerställa att antibiotika kan bibehållas som en effektiv behandling för framtida generationer. Bolaget grundades 2008 av forskare från Rudbecklaboratoriet vid Uppsala universitet tillsammans med bland annat Olink Bioscience AB och Uppsala universitets holdingbolag UUAB. Q-linea består idag av ett interdisciplinärt och mycket motiverat team som bedriver sin verksamhet i moderna och väl anpassade lokaler i Uppsala Science Park och i Fyrislund. Vill du ta ett tekniskt ledarskap i utvecklingen av framtidens diagnostiksystem? Vi söker dig som vill ta en nyckelroll i att vidareutveckla och säkerställa robustheten i våra medicintekniska systemplattformar. Som Senior System Engineer på Q-linea får du möjlighet att arbeta i skärningspunkten mellan elektronik, mekanik och systemförståelse – i en verksamhet där teknik, kvalitet och patientnytta står i centrum. Rollen innebär ett stort tekniskt ansvar och passar dig som trivs i en miljö där fokus ligger på förbättring, stabilisering och livscykelhantering snarare än ren nyutveckling. Du blir en viktig del av vårt System & Software-team och arbetar nära både interna funktioner och externa partners för att säkerställa att våra produkter håller högsta kvalitet och robusthet över tid. Om rollen I rollen som Senior System Engineer kommer du att fungera som teknisk lead inom hårdvaruutveckling och livscykelhantering med särskilt fokus på elektronik och mekanisk design. Rollen innebär ansvar för att formulera, underhålla och vidareutveckla tekniska kravspecifikationer samt driva tekniska förbättringsinitiativ kopplade till våra befintliga instrumentplattformar. Du kommer att arbeta nära utveckling, QA/RA, produktion och externa leverantörer samt bidra med teknisk support både internt och externt. Rollen kräver stor självständighet, god kommunikativ förmåga och ett strukturerat arbetssätt. Du rapporterar till Manager System & Software och ingår i ett mindre men mycket kompetent team med både seniora och juniora systemingenjörer. Placeringsort är Uppsala. Exempel på arbetsuppgifter Teknisk lead inom hårdvaruutveckling och livscykelhantering Driva förbättrings- och robusthetsarbete för befintliga instrumentplattformar Formulera, underhålla och uppdatera tekniska krav och designspecifikationer Arbeta med elektronik- och mekanikrelaterad felsökning och verifiering Samordna tekniska aktiviteter med externa konsulter och leverantörer Säkerställa att regulatoriska och tekniska krav uppfylls Bidra med teknisk support internt och externt Delta i change requests, verifiering och dokumentationsarbete Samarbeta nära QA/RA, produktion och andra utvecklingsfunktioner Kravprofil – Senior System Engineer Kvalifikationer Vi söker dig som har: Civilingenjörsexamen inom exempelvis elektronik, mekatronik, medicinteknik eller liknande område Minst 10 års erfarenhet av utveckling, underhåll och livscykelhantering av medicintekniska produkter Stark teknisk kompetens inom elektronik samt god förståelse för mekanisk konstruktion Erfarenhet av regulatoriska miljöer och kvalitetsledningssystem inom medicinteknik (ex. ISO 13485 och IVDR) Erfarenhet av att formulera och hantera tekniska kravspecifikationer och designdokumentation Förmåga att arbeta självständigt och driva tekniska frågor mot externa resurser och leverantörer God vana av teknisk dokumentation på både svenska och engelska Erfarenhet av relevanta CAD-verktyg för elektroniksdesign Erfarenhet av felsökning och verifiering av komplexa system Meriterande Erfarenhet av EMC-relaterade frågor Kunskap om IEC 61010 Erfarenhet av hårdvarunära programmering eller testscripting Erfarenhet från diagnostik- eller laboratoriemiljö Erfarenhet av arbete i tvärfunktionella utvecklingsteam Erfarenhet av relevanta 3D CAD-verktyg, gärna SolidWorks Konsultbakgrund eller vana att arbeta mot externa utvecklingspartners Personliga egenskaper Vi tror att du är: Strukturerad, analytisk och lösningsorienterad Teknisk trygg och van att ta ett informellt tekniskt ledarskap Självständig och initiativtagande Kommunikativ med god samarbetsförmåga Pragmatisk och fokuserad på robusthet, kvalitet och kundnytta Driven av att förbättra och effektivisera snarare än att “uppfinna nytt” Bekväm i en föränderlig miljö med högt tempo och stort ansvar Vi erbjuder Anställningen omfattas av IKEM:s tjänstemannaavtal, vilket innebär att du får ta del av kollektivavtalade försäkringar samt tjänstepension enligt ITP1. 30 semesterdagar Extra lediga dagar (ATK) och möjlighet till flextid Friskvårdsbidrag Privat sjukvårdsförsäkring Möjlighet att arbeta med teknik som gör verklig skillnad Välkommen med din ansökan!

Om jobbet Hammar Maskin växer och söker nu flera servicetekniker med olika erfarenhetsnivåer och bakgrunder till vår anläggning i Olsfors. För vissa tjänster ligger fokus på kvalificerat verkstadsarbete, medan andra roller även kan innefatta fältservice ute hos kund. För den som har rätt erfarenhet och intresse finns också möjlighet att periodvis bidra med samordning, planering och stöd till Service Manager i den dagliga verksamheten. Om företaget Hammar utvecklar, tillverkar och säljer sidlastare – en unik och världsledande lösning för hantering och transport av sjöcontainrar. Från vårt huvudkontor och vår fabrik i Olsfors, mellan Borås och Göteborg, driver vi innovation som når ut till kunder i fler än 125 länder. Vi är marknadsledande globalt, men nöjer oss inte där. Hammar är på en tydlig tillväxtresa med stora ambitioner framåt. Vi ser en stark potential att nå nya kunder, expandera till fler marknader och fortsätta utveckla våra produkter i absolut framkant. Med hela värdekedjan samlad i Olsfors, från utveckling och konstruktion till produktion, har vi både tempot och förmågan att snabbt omsätta idéer till konkurrenskraftiga lösningar. Samtidigt stärker vår internationella närvaro, med verksamhet i Malaysia, Australien, Nya Zeeland och USA, vår position som en global aktör. Hos oss arbetar nästan 250 medarbetare världen över, varav omkring 170 personer i Olsfors. Vi erbjuder en arbetsmiljö där samarbete, eget ansvar och korta beslutsvägar gör att du kan påverka på riktigt. Tjänstebeskrivning Som servicetekniker hos oss arbetar du med service, felsökning, reparation och underhåll av våra produkter. Arbetet sker huvudsakligen i vår verkstad i Olsfors där du arbetar med både nya och begagnade maskiner samt kundmaskiner som behöver åtgärdas. Vi erbjuder en varierad roll där arbetsinnehållet kan anpassas utifrån din erfarenhet, kompetens och intresse. Exempel på arbetsuppgifter: · Service, underhåll och reparation av Hammars sidlastare. · Felsökning inom hydraulik, mekanik, pneumatik och elsystem. · Ombyggnationer, uppgraderingar och kundanpassningar. · Garanti-, reklamations- och serviceärenden. · Leveranskontroller och funktionsprovning av maskiner. · Teknisk support till kunder och kollegor. · Dokumentation av utförda arbeten. För vissa tjänster kan rollen även innefatta: · Fältservice och akuta serviceinsatser ute hos kund. · Kundbesök med Hammars nya servicebil. · Samordning och prioritering av arbeten i verkstaden. · Stöd till Service Manager i den dagliga verksamheten. · Tillfälligt utökat ansvar vid frånvaro, arbetstoppar eller särskilda projekt. Kvalifikationer Vi söker dig som har: · Erfarenhet av service, underhåll eller reparation av entreprenadmaskiner, tunga fordon, lantbruksmaskiner eller liknande utrustning. · Goda kunskaper inom hydraulik, mekanik och elsystem. · Förmåga att läsa och förstå tekniska ritningar och dokumentation. · God datorvana. · B-körkort. · Truckkort är meriterande. · Goda kunskaper i svenska och engelska i tal och skrift. Meriterande · Erfarenhet av fältservice. · Erfarenhet av planering, koordinering eller arbetsledning. · Truckkort. · Erfarenhet av svetsning och maskinbyggnation. · Erfarenhet av kundkontakt och teknisk support. Vem är du? Som person är du: · Ansvarstagande och självgående. · Serviceinriktad och lösningsorienterad. · Strukturerad och kvalitetsmedveten. · Prestigelös och samarbetsvillig. · Trygg i att fatta beslut och ta initiativ när situationen kräver det. Du har ett genuint tekniskt intresse och trivs med att ta ansvar för både arbetets kvalitet och kundens upplevelse. Du delar gärna med dig av din kunskap och bidrar till ett positivt samarbete i teamet. Vad erbjuder vi dig? · Tillsvidareanställning (med 6 månaders visstidsanställning) · Heltid (100 %), dagtid · Start enligt överenskommelse Övrig information Vi värdesätter mångfald och inkludering och uppmanar personer med olika bakgrunder och erfarenheter att ansöka. Om du är passionerad för teknik och vill arbeta med marknadsledande produkter ser vi fram emot att höra från dig – lycka till med din ansökan! Låter detta intressant? Ansök via vår hemsida, www.nearyou.se, senast den 7/8. Vi arbetar med löpande urval och rekommenderar därför att du skickar in din ansökan så snart som möjligt. Har du frågor om tjänsten är du varmt välkommen att kontakta Jennifer Brink via mail på jennifer.brink@nearyou.se För att värna om din personliga integritet ber vi dig att inte inkludera de fyra sista siffrorna i ditt personnummer eller några referensuppgifter i din ansökan. Välkommen med din ansökan! Om NearYou NearYou är ett rekryterings- och bemanningsföretag med kontor i 17 städer. Vi har gått från att vara ett bolag bland andra i branschen till att också bli en samhällsaktör. Med oss som partner och arbetsgivare lovar vi att ge mer av det vi är bäst på. Vi är bäst på att vara nära, mänskliga och en motpol till stress, människor som statistik och en alltför opersonlig digitalisering. Vi är hos dig, ett handslag, ett löfte. För dig som kandidat innebär det en aktör som backar dig, oavsett var i karriären du är och vill vara. Vi vill vara tryggheten i en snabb värld. Vi stöttar, utmanar och frågar hur det går. Helt naturligt, tycker vi. Läs gärna mer om oss på www.nearyou.se Att arbeta som konsult på NearYou Som konsult hos NearYou är du anställd hos oss och arbetar ute hos någon av våra kunder. För oss är det viktigt att erbjuda en trygg och hållbar anställning för alla våra anställda. Du har samma fördelar och trygghet som hos en traditionell arbetsgivare och du omfattas av kollektivavtalens villkor för till exempel lön, försäkringar, pension och semester. Som konsult hos oss får du en konsultchef som hjälper dig i ditt val av uppdrag och ger dig tips och råd hur du kan utvecklas i arbetslivet. Du får även möta olika företagskulturer och får erfarenhet från olika branscher, vilket gör att du utvecklar din kompetens och ditt nätverk och gör dig till en mer attraktiv medarbetare.

Position: Microsoft Dynamics 365 F&O and AI Developer Location: Danderyd, Sweden Department: Group IT Type: Full-Time, Permanent, On-site Experience: 5+ years of relevant technical work experience About Piab Group: At Piab Group we improve our customers' productivity, sustainability, and safety through evolving industrial automation and have done so since 1951. We believe in an automated world where no resources are wasted, and no humans are injured. With annual sales of ~3 billion SEK and more than 1200 employees, Piab is a global organization, serving customers in more than 100 countries from a vast network of subsidiaries and channel partners. Since 2018, Piab Group has been owned by Patricia Industries, part of Investor AB. What awaits you at our company Innovative Culture: Be part of a team that thrives on entrepreneurship and innovation. Global Impact: Work with a company that is a world leader in industrial automation. Global Presence: You will work in a truly global company with employees in more than 27 countries. Sustainable Vision: Contribute to an automated world, reducing resource waste and promoting safety. Professional Growth: Access opportunities for continuous learning and international career advancement. Diverse and Inclusive: Join a workplace that values diversity and fosters an inclusive environment. Stable fast-growing employer: As part of Patricia Industries and connected to the Wallenberg family, Piab Group benefits from strong support and a commitment to long-term growth and sustainability. Job Mission: Drive the design and development of Microsoft Dynamics 365 Finance & Operations solutions and AI-powered capabilities to support Piab’s global business processes, ensuring scalable, reliable and value-adding ERP and automation solutions. PREFERED COMPETENCIES Proven experience as a Dynamics 365 Finance & Operations Developer in large, complex ERP implementations (at least one major end-to-end project). Strong hands-on expertise in X++, Visual Studio, extensions, event handlers, data entities, OData/REST APIs, and SSRS/Power BI for D365 F&O. Solid understanding of AI/ML concepts and experience applying Azure OpenAI/LLM, Azure Machine Learning or AI Builder/Power Platform to real business scenarios. Experience working in international environments (Europe, US, Asia) and with both agile and waterfall project methodologies. KEY RESPONSIBILITIES: Design, develop and maintain customizations, extensions, integrations, data entities, batch jobs and reports in D365 F&O using X++ and Visual Studio, following Microsoft best practices and upgrade-safe patterns. Collaborate with functional consultants and business stakeholders to translate requirements into robust technical designs and high‑quality solutions across finance, supply chain, manufacturing and other core ERP processes. Identify, design and implement AI- and ML-based use cases (e.g. forecasting, anomaly detection, intelligent recommendations, automation) using tools such as Azure OpenAI/Copilot Studio, Azure Machine Learning/Cognitive Services and Power Platform AI Builder. Build and maintain secure, reliable integrations and data pipelines between D365 F&O and other internal/external systems and AI services (e.g. Azure services, Logic Apps, data lakes). Lead or support technical aspects of data migration, performance optimization, testing, code reviews, release and deployment (LCS, Azure DevOps, Git/GitHub Actions). Produce and maintain technical documentation and contribute to training, cut-over, go‑live, and ongoing maintenance and support (incidents, problems, service requests). Actively participate in relevant project and support forums, driving continuous improvement, adherence to change/release processes and alignment with IT and business stakeholders. KEY INTERFACES: Business process owners and key users (Finance, Supply Chain, Manufacturing, Operations, etc.) Group IT (solution architects, integration teams, data/AI teams, support teams) Project managers and test managers External implementation partners and Microsoft (technical architecture, escalations) EXPERIENCE AND EDUCATION: Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering or similar. 5+ years of relevant technical work experience, including proven experience as a D365 F&O Developer. Demonstrated experience from at least one large, complex D365 ERP implementation project. Experience working in global organizations and international project setups. Microsoft certifications in D365 F&O and/or Azure (AI/Data) are an advantage. Experience from B2B/industrial organizations is an advantage. SKILLS & ABILITIES: Deep technical skills in D365 F&O development (X++, Visual Studio, extensions, event handlers, data entities, OData/REST, SSRS, Power BI). Good understanding of AI/ML concepts and hands-on experience with Azure OpenAI/LLM solutions, Azure Machine Learning or Python-based ML frameworks; ability to integrate AI services with D365 F&O. Proficiency in C# and/or Python for building integrations, services and data pipelines; strong SQL and data‑modelling skills (e.g. Azure SQL, Dataverse, data lakes). Experience with Azure DevOps, Git/GitHub Actions, scripting and automation (PowerShell, Azure CLI), and hybrid cloud/on‑prem integration scenarios. Strong analytical and problem‑solving skills, with the ability to understand business needs and translate them into tangible technical solutions. Experience with tools such as Jira/ALM/ServiceNow and SharePoint; solid understanding of change, release, deploy, testing, training and IT service management methodologies. Excellent collaboration and communication skills, with a hands‑on, solution‑oriented mindset and ability to work effectively in global, cross‑functional teams. How to Apply: If you are passionate about innovation and want to make a difference in the world of automation, we would love to hear from you! Please be advised that a valid work permit for the country we offer the open vacancy is required for non-EU citizens. Unfortunately, applications without a valid work permit can not be considered.

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place.   The Role The IT and AI Enablement function exists to make Legora itself run as well as the product we sell: secure, automated, and compounding over time. The Workplace Technology Lead owns everything technical a person touches when they walk into the office — onboarding, hardware, AV, cabling, and physical-security infrastructure — with Workplace Technology Staff supporting as the site scales, and works alongside the EAs, Workspace, Office Managers, and Brand/Events teams. One Lead per major site (Stockholm, London, New York, Sydney, Denver); they share playbooks and cover for one another. This role owns Stockholm.   What You'll Be Doing * Own Stockholm's workplace technology end to end — the day-to-day experience for staff and guests. Lead the Workplace Technology Staff where the site has them; do the work yourself and build the team where it doesn't. * Run the technology side of new-hire onboarding on the ground: devices staged, accounts and access provisioned, day-one setup, and the in-person welcome to Legora's tools — Workplace handles the desk and space. * Own the AV and conferencing estate — meeting rooms, all-hands, and event AV. * Inside Workplace’s office buildouts, program-manage the physical systems — cameras, badge / access-control, and structured cabling: oversee installers, hold vendors to Legora’s standards and acceptance tests, and make sure each is installed correctly, comes up on the network, and stays available. Workplace owns the buildout; you own that the tech works; Security owns access policy and monitoring. * Manage the local hardware lifecycle — provisioning, stock, repairs, returns — and be the site’s top escalation point above first-line support. * Resolve local requests through Legora’s shared service desk, working to common SLAs with automated routing. * Oversee the site’s technology spend — AV, hardware, and IT / AV vendors — forecasting with Finance and feeding the overall site budget that Workplace owns.   Who You Are * 6+ years across IT / workplace technology, AV, or facilities-adjacent technical operations, including running on-site buildouts end to end — you're comfortable owning a site. * Ready to incubate a site — happy to start as the sole technologist and build the team as the office grows. * A program manager at heart — you can scope a fit-out, keep installers, vendors, and timelines on track, and own a budget and forecast spend without drama. * Hands-on and present — this is a five-days-on-site role (you can't stage a new hire's desk or recover a dropped meeting room remotely), and you like being the person on the floor who makes the space work. * A calm partner and — where there’s a team — a steady manager who develops people; you're the point of contact when an event or VIP visit depends on the tech. * Standards-minded and ambitious — you want your site to set the bar the others copy, and you keep the next buildout cleaner than the last.   Nice To Have * AV and conferencing at scale — room design, signal flow, and acceptance testing (Neat, Zoom Rooms). * Technical program management of physical installs — structured / low-voltage cabling and commissioning of building systems. * Physical-security infrastructure — badge / access-control and camera / CCTV (e.g. Verkada): keeping it installed, networked, and available, and coordinating installers. * Office network fundamentals — Meraki and the local network spine, working with the IT Systems team. * Endpoint and onboarding logistics — macOS provisioning, Jamf / Apple Business Manager, and staging hardware for new hires. * Comfortable running support through an ITSM / service-desk platform and adopting AI-assisted, agentic automation — we run an AI-native ITSM (Serval), and exposure to tools like ServiceNow, Jira Service Management, or Freshservice transfers well. * Experience with Neat, Zoom, Meraki, Verkada, Jamf, Apple Business Manager, and 1Password.   *Please note that due to summer holidays, our response times may be a little longer than usual. We'll be reviewing applications from late July/early August. Thank you for your patience!   Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Vi är specialister på bemanning och konsulttjänster inom IT och teknik – från lovande talanger och konsulter med bred kompetens till erfarna specialister med djup expertis. För dig som kandidat innebär vi en trygg partner som erbjuder spännande uppdrag, personlig utveckling och nära kontakt med våra rådgivare. Vi ser till att du får rätt uppdrag för din kompetens och dina ambitioner – alltid med människan i centrum. För våra kunder betyder det att vi är en pålitlig leverantör som snabbt kan matcha rätt kompetens med rätt behov. Utöver vår egen starka konsultorganisation har vi även ett utökat partnernätverk, vilket gör att vi kan erbjuda ännu större flexibilitet och bredd i leveransen. Samarbete och kvalitet präglar allt vi gör, och våra kärnvärden sammanfattas i vårt löfte: Empowering the Nordics through people. Eccera har 300 anställda och kontor i Stockholm, Göteborg, Malmö och Linköping. Vi är medlem i Almega Kompetensföretagen och följer deras tecknade kollektivavtal med Unionen. Har du arbetat något eller några år inom IT-support och trivs i en roll där du dagligen hjälper användare med tekniska frågor? Vill du fortsätta utvecklas inom 1st line i en modern IT-miljö med både klienter och molntjänster? Då kan det vara dig vi söker! Vi söker nu en 1st line supporttekniker till 1st line till flera av våra kunder i Göteborg med omnejd. Här får du arbeta i en varierad supportroll där du hjälper användare med allt från kontohantering och applikationssupport till felsökning i både Windows- och Mac-miljöer. Som konsult på Eccera får du en trygg anställning och samlar på dig värdefull arbetslivserfarenhet på uppdrag hos våra kunder. Din konsultchef stöttar dig i din utveckling där du hela tiden fyller på med nya erfarenheter och kunskaper. En utmärkt möjlighet att göra karriär. Om rollen Som 1st line supporttekniker är du den första kontakten för användare som behöver hjälp med IT-relaterade frågor. Du arbetar i en servicedesk där du hanterar inkommande ärenden via telefon och ärendehanteringssystem och hjälper användare att snabbt komma vidare i sitt arbete. Rollen passar dig som redan har arbetat en tid inom IT-support och känner dig trygg i att självständigt felsöka och hantera vanliga supportärenden. Arbetsuppgifter I rollen som 1st line supporttekniker kommer du bland annat att arbeta med: Hantera inkommande supportärenden via telefon, mail och ärendehanteringssystem Ge teknisk support till användare i Windows- och Mac-miljöer Kontohantering i Active Directory Support och felsökning i Microsoft 365 Stöd kring molntjänster som Azure eller andra cloudplattformar Installation och felsökning av klienter, applikationer och kringutrustning Dokumentation av lösningar i ärendehanteringssystem Eskalera mer komplexa ärenden vidare till 2nd line vid behov Din profil Vi tror att du har arbetat cirka 1–2 år inom IT-support eller servicedesk och har fått en god grund i att hjälpa användare med tekniska problem. Du är serviceinriktad, kommunikativ och tycker om att arbeta i en roll där du kombinerar teknik med användarstöd. Samtidigt har du ett tekniskt intresse och vill fortsätta utveckla dina kunskaper inom moderna IT-miljöer. Vi ser gärna att du har erfarenhet av: Arbete inom IT-support / servicedesk Active Directory och kontohantering Microsoft 365 och användarsupport Grundläggande förståelse för Azure eller andra molntjänster Support i Windows och gärna även Mac Arbete i ärendehanteringssystem Telefonsupport och användarstöd Låter detta som nästa steg för dig? Skicka in din ansökan redan idag – urval sker löpande. Vad vi erbjuder På Eccera får du de verktyg du behöver för att nå dina mål. Vi erbjuder alla våra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi sätter stort värde på att våra medarbetare hela tiden ska fortsätta att utvecklas. Därför erbjuder vi dig möjligheten att lägga upp en individuell utbildningsplan, där vi bekostar såväl studiematerial som själva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot rätt uppdrag i takt med att du avancerar.

Vi är specialister på bemanning och konsulttjänster inom IT och teknik – från lovande talanger och konsulter med bred kompetens till erfarna specialister med djup expertis. För dig som kandidat innebär vi en trygg partner som erbjuder spännande uppdrag, personlig utveckling och nära kontakt med våra rådgivare. Vi ser till att du får rätt uppdrag för din kompetens och dina ambitioner – alltid med människan i centrum. För våra kunder betyder det att vi är en pålitlig leverantör som snabbt kan matcha rätt kompetens med rätt behov. Utöver vår egen starka konsultorganisation har vi även ett utökat partnernätverk, vilket gör att vi kan erbjuda ännu större flexibilitet och bredd i leveransen. Samarbete och kvalitet präglar allt vi gör, och våra kärnvärden sammanfattas i vårt löfte: Empowering the Nordics through people. Eccera har 300 anställda och kontor i Stockholm, Göteborg, Malmö och Linköping. Vi är medlem i Almega Kompetensföretagen och följer deras tecknade kollektivavtal med Unionen. Har du ett genuint intresse för IT och människor samt praktisk erfarenhet av IT-support? Då är det dig vi söker! Vi arbetar med flera kunder i Södertälje som regelbundet har behov av kompetenta IT-supporttekniker. Det innebär att vi inte söker till ett specifikt uppdrag just nu, utan vill komma i kontakt med dig som är intresserad av framtida möjligheter. Som konsult på Eccera får du en trygg anställning och samlar på dig värdefull arbetslivserfarenhet på uppdrag hos våra kunder. Din konsultchef stöttar dig i din utveckling där du hela tiden fyller på med nya erfarenheter och kunskaper. En utmärkt möjlighet att göra karriär. Om rollen Som IT-Supporttekniker blir du en viktig del av våra kunders servicedesk. Dina arbetsuppgifter innefattar, men är inte låsta till: Ta emot och hantera supportärenden via telefon, fjärrstyrning och ibland onsite Arbeta främst i Windowsmiljö, men även Mac kan förekomma Registrera ärenden i ärendehanteringssystem Felsöka hårdvara, mjukvara, nätverk och kundspecifika system Installera program och kringutrustning Utföra enklare felsökning på servrar vid behov Din profil För att trivas i rollen som IT-supporttekniker: Du motiveras av att ge service i toppklass Du har minst två års erfarenhet från servicedesk Du är självgående, noggrann och social Du uttrycker dig flytande på svenska och engelska, i både tal och skrift Krav Minst två års erfarenhet av arbete i servicedesk Kunskap inom Active Directory och Microsoft 365 Erfarenhet av felsökning i Windows- och Macmiljö Grundläggande kunskaper inom serverhantering (Windows) Meriterande Erfarenhet av Azure B-körkort Vi lägger stor vikt vid dina personliga egenskaper. Vad vi erbjuder På Eccera får du de verktyg du behöver för att nå dina mål. Vi erbjuder alla våra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi sätter stort värde på att våra medarbetare hela tiden ska fortsätta att utvecklas. Därför erbjuder vi dig möjligheten att lägga upp en individuell utbildningsplan, där vi bekostar såväl studiematerial som själva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot rätt uppdrag i takt med att du avancerar.

IT-Supporttekniker – nästa steg i din IT-karriär Vill du fortsätta utvecklas inom IT i en roll där du får ta stort eget ansvar, lösa varierande tekniska utmaningar och arbeta nära både kunder och kollegor? Då kan detta vara rätt möjlighet för dig. Vi söker nu IT-Supporttekniker till ett väletablerat och framgångsrikt IT-bolag i Stockholm. Här erbjuds du en familjär arbetsmiljö, kompetenta kollegor och goda möjligheter att utvecklas vidare inom IT. Om tjänsten Som IT-Supporttekniker blir du en del av ett engagerat supportteam där du arbetar med både 1st och 2nd line-support. Du kommer att hjälpa företagets kunder via telefon, e-post, fjärrstyrning och ärendehanteringssystem. Arbetsuppgifterna är varierande och kan bland annat innebära: Felsökning av klienter, system och applikationer Hantering av användarkonton och behörigheter Lösenordsåterställningar och administration i Active Directory Nätverksrelaterad felsökning Support kring hårdvara och kringutrustning Hantering av inkommande supportärenden och incidenter Dokumentation och uppföljning av ärenden Du kommer att arbeta i en miljö där kundservice och teknisk problemlösning går hand i hand, vilket ställer krav på både teknisk förståelse och ett professionellt bemötande. Vi söker dig som Har cirka 1 års erfarenhet av IT-support, servicedesk eller helpdesk Har god förståelse för Windows-miljöer och grundläggande nätverk Talar och skriver obehindrat på svenska och engelska Känner dig bekväm med att kommunicera med kunder i hela Norden. Kontakt med norsktalande kunder kan förekomma i rollen. Är lösningsorienterad, nyfiken och har ett stort tekniskt intresse Det är meriterande om du har en IT-utbildning eller erfarenhet av ärendehanteringssystem. Vi erbjuder En stabil arbetsgivare med lång erfarenhet inom IT-branschen Möjlighet att utvecklas inom både teknik och kundhantering Gedigen introduktion och stöd från erfarna kollegor Familjär företagskultur med korta beslutsvägar Moderna lokaler i Stockholm Varierande arbetsdagar med många kontaktytor Övrig information Omfattning: HeltidStart: Augusti 2026 eller enligt överenskommelsePlacering: StockholmLön: Enligt överenskommelse Urval sker löpande och tjänsterna kan tillsättas innan sista ansökningsdag. Välkommen med din ansökan redan idag!

Stories have the power to make the ordinary extraordinary. They help us think bigger, see beyond ourselves, and deepen our connection with others. As one of the world's leading audiobook and e-book streaming platforms, Storytel brings unlimited listening to millions of users across 25 markets. Driven by our purpose, "Leading the future of storytelling, we move the world through stories", Storytel Group inspires and entertains people around the world by blending innovation with tradition. We bring stories to life across various formats for everyone to discover. Anytime. Anywhere. Ready for your next chapter? We're looking for an IT Operations Specialist to join our team in Stockholm! ABOUT THE ROLE Do you want to architect, develop, and take technical ownership of modern cloud Digital Workplace platforms while remaining hands-on, managing daily operations and handling routine workplace IT tasks? The IT Operations team is currently scaling our responsibilities and operations. While Storytel’s core IT landscape is primarily built around Google Workspace and macOS, we are in an exciting phase where we are taking over the IT responsibility for companies within the group that mainly operate on Microsoft 365. We are looking for this role to act as the technical bridge for this expansion, which brings an exciting increase in technical complexity, multi-tenant environments, and global reach. In this role, you will step into a vital and highly versatile position. While your primary focus will be acting as our internal driver for MDM and Microsoft 365 governance, this is a broad role where you will manage and work across a wide array of different systems, applications, processes, and projects. Simultaneously, you will remain hands-on, supporting the team in daily operations and taking ownership of Workplace IT. Growth & Opportunities For an ambitious candidate who successfully takes ownership and elevates our MDM and M365 environments, there are great opportunities to gradually shape the role and dive deeper into specialized infrastructure engineering and governance as our landscape evolves. CORE RESPONSIBILITIES * MDM Evolution & Management: Take ownership of managing and developing our device management across our hybrid device fleet with Microsoft Intune and Jamf. You will architect, build, and maintain secure device configurations while also focusing on creating a great user experience with a distinct Storytel look and feel across all endpoints. * M365 & Identity Governance: Architect, configure, and manage our Microsoft 365 environments within a complex multi-tenant structure. These environments are tightly integrated with Okta as part of an advanced identity architecture, utilizing HRiS as a Source * SaaS System Administration: Daily administration, user lifecycle management, and optimization of various SaaS systems used and provided across the group. * IT Projects & Continuous Improvement: Actively lead and execute various internal IT projects. You will be a driving force behind onboarding new group environments and constantly leveling up our technical setup. * Vendor Management & Procurement: Manage relationships and contracts with external IT vendors, hardware suppliers, and SaaS providers. You will oversee software licensing, optimize procurement processes, and ensure we partner with the right external stakeholders. Operational & Workplace Responsibilities * Office & AV technology: Driving the continuous improvement and development of our office technology and meeting rooms, while overseeing daily operations and support * IT-Equipment Management: Managing IT equipment lifecycle operations (procurement, inventory logistics, and on/offboarding setups) for a device fleet consisting primarily of MacBooks, alongside an increasing number of Windows devices. * Daily IT-support: Handling a broad variety of daily support requests from our end-users, both on-site and remote. Ranging from complex technical troubleshooting to routine, autopilot tasks REQUIREMENTS & QUALIFICATIONS * Technical Experience: At least 3–5 years of experience working within IT operations, modern workplace management, or system administration. * MDM & M365 Expertise: Proven experience configuring and administering Microsoft Intune (device configuration, compliance policies, deployment) and managing Microsoft 365 environments. Experience with multi-tenant setups is a major plus. * Hands-on IT Support: Solid experience handling day-to-day workplace IT, end-user support, and hardware lifecycle management. * Advanced Workstation & OS Expertise: Deep technical knowledge of both Windows and macOS ecosystems, naturally becoming the go-to person in the team for anything related to computer management and troubleshooting. * Bonus Platform Knowledge: Experience with Okta, Google Workspace and Jamf is a strong advantage. * Language: Professional fluency in English, both written and spoken. Who You Are To thrive in this position, we are looking for a specific mindset and personality. We believe you recognize yourself in the following: * Autonomous & Driven: You don't wait for instructions. You identify what needs to be done, set your own agenda, and drive your initiatives to completion with high energy. * AI-Forward & Efficiency-Minded: You have a strong understanding of how to leverage AI to optimize your work. Actively finding ways to integrate AI into our systems to automate processes is critical to your success in this role. * Genuinely Tech-Savvy: You love technology and are motivated by continuous improvement. You take great pride in delivering high-quality, stable, and well-structured solutions. * People-Centric & Service-Minded: You are a genuine "people person" who excels at building relationships. You will interact extensively with users both at the office and in various other contexts, making a highly service-oriented mindset and strong interpersonal skills essential. * Humble & Versatile (Prestigeless): You move seamlessly between high-level cloud architecture and helping a colleague with an urgent hardware issue. You are ready to work broadly and jump in wherever the team needs you most. * Process-Minded: You have a natural ability to see the bigger picture and design structured, scalable processes rather than relying on ad-hoc fixes. Location & Workplace We operate on trust, meaning you have the freedom to manage your own calendar, shape your week, and adjust your daily working hours to fit your life. Since a vital part of your role involves managing our physical office ecosystem and hands-on device troubleshooting, this role naturally relies on your physical presence at our Stockholm HQ on a daily basis. However, you will have autonomy over your daily calendar and how you pace your hours. What We Offer A role with high autonomy, immense learning potential, and the chance to leave your mark on a global IT infrastructure from day one. You will join a skilled team that values initiative, continuous learning, and having fun along the way. JOIN A WORLD OF STORIES At Storytel, we're a team of creative story lovers who thrive on collaboration and new ideas. Our workplace is friendly, dynamic, and full of opportunities to experiment and make an impact. We believe in trust, flat hierarchies, and empowering you to grow with us. Does this sound like your next story? Simply fill out the application form and share your CV or LinkedIn profile. Please include your portfolio with your application. Answer a few questions, and you're all set.

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product, PRECISION, a risk management solution, Sweden’s leading flight comparison site Flygresor.se, Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, and Wenrix, the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay. The Role  We're excited to be expanding our global team and are looking for an Associate IT Engineer, in our Stockholm office. This is a broad and impactful role where you'll be instrumental in ensuring our colleagues have seamless technological support, keeping our fast-paced operations running smoothly. You'll be the go-to person for all IT-related matters, offering both proactive maintenance and swift problem-solving, with great support from the global support team. Your key responsibilities will include: Maintain all office IT equipment (computers Win11/MAC, printers, scanners, and mobile devices both Android and iOS) Keep meeting room equipment functional at all times (PC, TV, camera, microphone & other equipment) Provide first and second level support and training to end users, including CxO level that are located in the Stockholm office Monitor requests on our ticketing system (Jira) and resolving in a timely manner Set up laptops and mobile devices Install and configure software and computer systems Manage IT asset equipment Troubleshoot and resolve issues with software or hardware Establish accounts for new users and assisting with password or login problems Maintain procedures and reports that provide technical support to the entire organization. Requirements  In this role you are a problem solver and you know that a customer-oriented and patient approach is the way to go. Relevant education within Information Technology Working experience of IT operating systems (Windows, MacOS) in a support role Knowledge of Windows Server, Active Directory, DNS, DHCP Familiarity with G Suite administration MS Office knowledge Basic networking skills Very good command of the Swedish and English language. Strong problem solving skills Customer oriented Meritorious but not necessary is basic scripting knowledge in Windows PowerShell/batch and experience from working in the Atlassian suite. Benefits The culture at Etraveli Group embraces complexity and we like to keep the entrepreneurial spirit even as we grow into being a larger company. With us you can enjoy: A flexible working environment. We work on a hybrid-model where you can choose to work two days from home and you will have two weeks per year that you can choose to work from a remote location Modern office in the heart of the city – A bright and central location with great access to public transport, lunch spots, and parks just around the corner. Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc. Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident. Daily breakfast – To kick the day off just right, breakfast is available at the office every morning. As part of this recruitment process, we will be conducting background checks. You will be able to read more information and give your consent to this process in the application form. Diversity disclaimer At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

We are looking for a Service Manager to support the delivery and coordination of SCADA-related services within an industrial production environment. The role is focused on maintaining stable service operations, supporting production activities, and coordinating efforts across multiple teams and stakeholders. In this position, you will ensure service delivery meets agreed SLAs and quality standards while serving as a central link between technical teams and business stakeholders. You will also contribute to the continuous improvement and development of service management processes within the organization. Key Responsibilities Manage the end-to-end delivery of SCADA services, ensuring SLA and quality targets are achieved. Act as a liaison between internal teams and relevant stakeholders. Support production-related requests on existing production lines. Coordinate upgrades and changes together with Production and Maintenance teams. Foster collaboration between Project Managers and stakeholders. Coordinate and support server infrastructure related to production environments. Conduct service reviews and reporting activities. Monitor KPIs and ensure SLA compliance. Coordinate cross-functional teams in resolving service-related issues. Serve as an escalation point for incidents and service interruptions. Collaborate with management teams regarding incidents and operational issues. Support problem management activities alongside other Service Managers. Review and follow up on change management records and approvals. Ensure documentation is validated and service readiness requirements are fulfilled. Requirements Previous experience in service delivery, service management, or a similar role. Understanding of SCADA systems or industrial IT environments. Experience with incident, problem, and change management processes. Ability to coordinate multiple stakeholders and cross-functional teams. Experience working with KPIs, SLAs, and service performance follow-up. General knowledge of IT infrastructure, including server environments. Strong communication skills and a structured way of working. Fluent in English, and Swedish, written and spoken. About You You are organized, responsible, and comfortable coordinating activities across different teams and stakeholders. You have experience handling operational follow-ups and service-related issues, and you contribute to ensuring reliable and stable service delivery. You work collaboratively and communicate effectively with both technical specialists and business-oriented stakeholders. Start Date & Application Start Date: 2026-05-18 End Date: 2026-10-31 Application Deadline: 2026-05-11 Location: Stockholm Selections and interviews are ongoing! Sway Sourcing is an innovative recruitment partner specializing in matching the right talent with the right company—quickly and efficiently. Our primary focus lies in Finance, Administration, HR, Marketing, and IT, but we also have the broad expertise and flexibility required to deliver tailored recruitment solutions across all industries. Although we are a relatively new player, we have already gained the trust of many of Sweden's largest companies and operate both nationally and internationally. With bases in Sweden and Spain, we offer a unique combination of local expertise and global reach. Our strong network and deep industry insights make us the obvious partner for companies looking to stay ahead in their recruitment efforts. #boost

We’re looking for an Infrastructure Support Services – Front Line Analyst (OSS) for a global company in Lund. Start is July 13th, 2 years limited contract to begin with. This role is 100% onsite in Lund. Main responsipilities Handle incidents, requests, and tasks as per defined processes and SLA. End user support. Reinstall and refresh IT equipment as per defined processes and life cycle. Ensure proper IT operation on site and troubleshoot IT equipment. Deliver and install requested IT functionalities to users at local and remote sites. Actively contribute ideas to improve IT situation on site and remote sites. Project participation and implementation of global projects at local sites. Support other teams within the IT Function troubleshooting issues. Ensure proper documentation of technical solutions and equipment. Not desk bound job hence will be required to handle light weigh equipment, climb-ing ladder, and moving around freely.  Technical Skills Min 2-3 years of hands-on support for IT Services Great knowledge and troubleshooting experience of Microsoft and Apple products, client applications, mobile platforms (iOS & Android), printer & network equip-ment. Experience of reading, understanding, and following technical documentation, rou-tines, and processes. Basic knowledge about factory equipment and factory specific systems or equiva-lent is meritorious. Experience in project and vendor management will be a plus.  Personal Skills Good analytical, investigational, and troubleshooting skills. Stakeholder management. Multitasking, having the ability to perform several tasks at the same time. Excellent verbal and written skills in English.  Commitment and drive Business-focused. Self-motivated and drive issues independently. Taking responsibility to keep updated and informed about OSS and GSD infor-mation. Results-oriented & concluding work ethic to always deliver in time, in-scope, and on-budget. Personality Service-minded and flexible. Positive attitude with a proactive mindset. Passionate to learn new things. Team player with natural talent in working with people. Can work under pressure and manage stressful situations confidently & effective-ly. Good awareness and appreciation of social and cultural differences Structured and organized. Ability to properly plan, execute and follow up on tasks in a structured way. Reliable and analytical person who always takes accountability/responsibility. This role requires fluency in both English and Swedish. This is a full-time consultant position in Lund through Incluso. Start is July 13th, 2 years limited contract to begin with. This role is 100% onsite in Lund. Please submit your CV as soon as possible since we will review the applications on an on-going basis. For more information about this role, please contact Marianne Nilsson recruiter at Incluso.

WHY VERIFONE For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. WHAT IS EXCITING ABOUT THE JOB As a Technical Support Representative, you will be part of our Technical Support Team and will help our customers and partners with technical problems on their existing payment terminals and helping them install new payment terminals. Good knowledge of different networks such as Cellular, Wi-Fi, Bluetooth, and LAN will help you with these tasks. You will also need to help with requests for changes to terminal data and perform software updates. There will also be questions from customers about settlements and transactions. You will answer phone calls, answer emails and log all cases to our ticket system (JIRA) as part of your work. Working Times: This is an on-site position in our office located in Stockholm (Ljusslingan 4, 120 31 Stockholm, Sweden), and the working hours are 40 hours a week. As part of the working hours you will work a rotational shift pattern which will includes late evenings and weekends. The hours of work are between 8am-18.00pm. ABOUT YOU This job is perfect for you if you like problem-solving, good customer service, and talking to customers. You will be trained in systems as well as products so that you are ready to help in this position, but having a technical interest is considered an advantage. If you are a tech-savvy person and have an interest in always learning about the latest technologies, computers, programs, this is the perfect job for you - the payment industry is constantly evolving, and you will often have new things to learn as we have new payment terminal models, payment types that we bring to market for our customers. SKILLS AND EXPERIENCE WE DESIRE * Native or fluent Swedish and business fluent English * Experience and background in technical support is an advantage * Strong end-user of IT systems and good ability to familiarize yourself with new systems * Any experience from the support function is a plus, and you see yourself as a problem solver * An advantage if you have experience from industries with a high volume of customers and transactions and/or from international organizations with access to several different IT platforms. It could be telecom, banking, IT or the payment industry, for example * You are good at communicating and have the desire and energy to provide the best support and customer service * You can keep a cool head and are prepared to help where needed. * You are social with a positive approach to your work, where you are happy to take responsibility * Good collaboration skills and can also work independently. * Basic knowledge of the MS Office suite OUR COMMITMENT Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.