LeadDesk

Would you like to help make​ everyday working life run smoothly for our employees and managers across Europe? ​ Nice to meet you! I’m Milja Valentine, a Senior Talent Partner at LeadDesk. Together with Jori Hurula, our Head of People, we’re now looking for an HR Generalist to join our People team in Helsinki. In this role, you’ll make sure our employees and managers get reliable support throughout the employee journey. You’ll keep our daily HR operations running: answering everyday questions, maintaining employment documents and data, coordinating work ability processes, and preparing HR reports. This is a hands-on role with real ownership: you’ll run things day to day, take responsibility for how they work, and get involved in a wide range of People topics across the Group. What’s in it for you ​ • Ownership that matters. Take responsibility for HR processes that directly affect our employees’ everyday experience, with room to shape how they work. • A varied role. Combine HR administration, manager support, and work ability management, and get involved in many areas of our People work. • Learn and grow. Work side by side with our Head of People and build broad HR experience. • International playground. Work with HR practices and colleagues across 7 countries and 27 nationalities. • AI as a daily habit. Tools such as ChatGPT, Claude, and Copilot are part of our everyday routines. • Our own technology. Join a publicly listed SaaS company that builds its own technology and keeps investing in product and innovation. • Flexible and hybrid. Enjoy flexible hours, with 3 days a week at our welcoming HQ office in Kallio. • Time together. We enjoy company events and team activities. Our office is stocked with snacks, and benefits include lunch, culture/sports benefits, and occupational healthcare. What you can expect as an HR Generalist at LeadDesk​ Everyday HR operations​ • Be the first point of contact for employee and manager questions through our shared People email inbox. • Prepare employment agreements and other lifecycle documents, and keep employee data accurate in our HR system Sympa, where you’ll act as second administrator. • Prepare HR reports for leadership and support recurring processes such as HR audits and Nordic payroll checks as backup 4-eye review. • Manage our quarterly HR newsletter, communication on generic HR topics and keep our intranet content up to date. Managers and employee experience​ • Support manager development together with Head of People, run monthly new manager onboarding and Manager Meetup events. • Own our employee survey platform Teamspective and processes around it. Work ability and occupational health​ • Coordinate work ability and occupational healthcare matters across the Group with our Head of People, including early support for managers and employees. • Work with our pension and occupational healthcare partners. • Represent HR in occupational health and safety committees in Finland, Norway, and Sweden. What success looks like in this role in the first 6 months and beyond​ • Employees and managers know where to turn and get clear, timely answers to everyday HR questions. • Employee data and documents are accurate and handled confidentially. • You run routine HR operations independently, know when to ask for support, and have spotted practical ways to improve how we work. • Managers feel supported in work ability cases, and every case gets consistent follow-up. • You’ve found your place in our People team, where ambition, humor, and supporting each other go a long way, and built strong relationships across the business. This is where the match happens​ Must-haves​ • A couple of years of experience in HR operations or a broad HR specialist role, including employee administration and employment documents. • Practical knowledge of Finnish employment practices and some experience with occupational healthcare and work ability processes. • A structured, precise way of working, with the initiative to keep several processes and deadlines on track. • Drive to grow you look at things with fresh eyes, raise the bar for how we work, and actively look for ways to develop yourself. • A helpful service mindset and sound judgement when handling sensitive employee information. • Confidence using HR systems, Microsoft 365, and employee data for reporting. • Fluent Finnish and English, spoken and written. You don’t need experience with every system or country mentioned, or specialist payroll expertise. What matters most is a solid HR foundation, careful administration combined with approachable support, and a drive to keep improving. We warmly encourage you to apply even if you don’t tick every box. Nice-to-haves​ • Experience with our HR system Sympa. • Experience of HR work in an international environment. • Familiarity with payroll checks or HR audits. • Experience with internal communications, employee surveys, or manager events. • Experience of automating everyday work with AI or tools such as Microsoft Power Automate. Practicalities​ • Location: Helsinki HQ, Kallio. Hybrid work model 3 days a week at the office. • Employment: Permanent, full-time 37.5 hours per week. • Start date: As soon as possible, or as agreed. • Salary: 3400–3800 EUR per month, depending on your experience and skills. • Work permit in Finland: Required. What’s next? ​ Submit your application by ​29 October 2026 via the application form. Applications by email will not be considered. We’re reviewing applications continuously, so don’t wait too long! If you have questions, please contact your future colleague Milja Valentine, milja.valentine(at)leaddesk.com, or hiring manager Jori Hurula, Head of People, jori.hurula(at)leaddesk.com. About LeadDesk​ At LeadDesk, our purpose is to simplify human connections between organisations and people across Europe. Our AI-powered cloud platform solutions for outbound sales, inbound sales, and customer service, enabling hundreds of millions of customer interactions every year. When it comes to our employees, we believe that each of us is a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive!) ownership from day 1. You're now part of an exciting journey, helping LeadDesk become Europe's most trusted AI-driven, voice-first customer interaction platform. We welcome people from all backgrounds and walks of life. Our people represent a wide range of cultures, nationalities, and perspectives. We hire based on skills and potential, and we're committed to providing equal opportunity for all applicants.

Would you like to play a key role in an operationally critical process, one where doing the detailed work properly keeps everything running smoothly for our customers? ​ Nice to meet you! I'm Milja Valentine, a Senior Talent Partner at LeadDesk. Together with Sanna Mutka, our CPaaS (Communications Platform as a Service) Director, we're now looking for an Operations Specialist to join our team in Helsinki. As part of our SaaS solutions bringing together customer communications for businesses across Europe, we provide virtual phone numbers to enable connectivity within the platform. In this role, you'll own customer requests related to opening and maintaining phone numbers end to end: coordinating with internal stakeholders, checking the documentation each order needs, ordering the number, coordinating with our telecom operator partners, and making sure every step follows the correct process. While it may not be the most visible role, it is critical to keeping our solutions running and keeping LeadDesk compliant and trusted across every market we operate in. What's in it for you ​ • Own a well-defined, specialised area, and once you've learned it, it's yours to run • Room to go deeper. As you grow into the role, you'll take on more complex cases, not just the basics • Good support to succeed: you'll be paired with an experienced colleague who knows numbering inside out and mentors you from day one, and you'll sit alongside our support team, so you're never solving things alone • If you enjoy structured work with a defined sense of progress and completion, this role will suit you well • International playground. Collaborate with colleagues from 27 nationalities across our 7 countries • Be part of a publicly listed SaaS company that builds its own technology and keeps investing in product and innovation • Flexible and hybrid. Enjoy work-life balance with flexible hours and a hybrid model, 3 days a week at our HQ Helsinki office in Kallio • We enjoy spending time together through company events and team activities. Our welcoming office is stocked with snacks and benefits include lunch and culture/sports benefits. What you can expect as an Operations Specialist at LeadDesk​ • Providing an excellent service experience in every request, whether you're working directly with a customer or through other stakeholders • Processing numbering requests for LeadDesk customers across all the countries we operate in, each governed by its own regulations • Reviewing and verifying the documentation each order requires • Ordering numbers from, and coordinating routing with, our telecom operator partners, sometimes directly in their portals • Acting as the link between sales, customers and operators to keep orders moving, and making sure everything is handled according to the correct process • Supporting other numbering-related tickets, including number activations • Managing your queue through busier, seasonal periods when ticket volumes increase What success looks like in this role in the first 6 months and beyond​ • Customers can rely on their numbering requests being handled smoothly and professionally • You can independently handle the majority of routine customer requests from start to finish • You've started to build a solid understanding of the regulatory requirements in each country you support • You've built strong working relationships with key stakeholders across the operations function and other teams, such as sales • You're not afraid to challenge a request when it doesn't follow the correct process, and you know when to raise it yourself or seek support This is where the match happens​ Must-haves​ • A customer-first mindset and the ability to communicate clearly and professionally with customers • Previous experience working with customers or stakeholders, whether through work or studies • A structured, precise approach and good logical thinking skills • Patience to follow detailed processes consistently, even when the work repeats • The confidence to raise an issue with a stakeholder when something needs to go through the correct channel • Fluent in Finnish and English, spoken and written • Comfortable learning and navigating several IT systems and portals in parallel • Excellent written communication, since most of the work happens through tickets and written correspondence We don’t expect your previous experience to be a perfect match for this role, and you don’t need any prior experience with numbering or the other role-specific topics either. We’ll teach you the specifics you need to know as part of your onboarding and support you as you get up to speed. What matters most are your core skills, your eagerness to learn, and your willingness to take ownership. These are the things that will help you succeed in the role. So, if the role sounds interesting but the field itself is completely new to you, don’t let that hold you back from applying! Nice-to-haves​ • Fluency in another European language, such as Swedish, Norwegian, Danish, Dutch, German, or Spanish • Previous experience in written customer service • Experience using ticketing systems Practicalities​ • Location: Helsinki HQ (hybrid work model, 3 days a week at the office) • Employment: Full-time, permanent • Start date: January 2027, or as agreed. • Salary: 2 632€/month • Work permit in Finland: Required What's next? ​ Submit your application by 21.10.2026. We're reviewing applications continuously, so don't wait too long! If you have questions, please contact Milja Valentine from the Talent team, milja.valentine(at)leaddesk.com. About LeadDesk​ At LeadDesk, our purpose is to simplify human connections between organisations and people across Europe. Our AI-powered cloud platform is a single solution for outbound sales, inbound sales, and customer service, enabling hundreds of millions of customer interactions every year. When it comes to our employees, we believe that each of us is a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive!) ownership from day 1. You're now part of an exciting journey, helping LeadDesk become Europe's most trusted AI-driven, voice-first customer interaction platform. We welcome people from all backgrounds and walks of life. Our people represent a wide range of cultures, nationalities, and perspectives. We hire based on skills and potential, and we're committed to providing equal opportunity for all applicants.