Transcom Aktiebolag

We are looking for Danish-speaking customer-oriented and empathetic individuals to join our dedicated eCommerce Support Team for Samsung at Transcom. As an eCommerce Customer Support Representative, you’ll play a vital role in enhancing our client’s customers’ shopping experiences by providing exceptional service and support throughout their online purchasing journey. Transcom is a global community of customer experience experts. We’re agile, curious, driven, and committed lifelong learners who care deeply about delivering world-class service for some of the world's most beloved brands. We're now looking for Norwegian-speaking customer champions who love interacting with people, genuinely care about delivering stellar customer experiences, and thrive in dynamic, fast-paced environments. What can you expect? At Transcom, you’ll become part of an inclusive, international environment where you feel welcomed, encouraged, and supported from day one. We invest in you and your future. Fully remote role, where you can work from home if you life in Sweden A hybrid solution if you live in the Stockholm area, where you can combine working at the office and from home Competitive salary Comprehensive training program Career advancement opportunities Collective agreement & pension plan Health & wellness benefits Free access to gym in the officebuilding A dynamic and inclusive work environment Start date: 16.11.2026 Join us as an eCommerce Customer Support Representative! Transcom is at the forefront of innovation, including in the online shopping experience. In this role, you’ll focus on ensuring customer satisfaction throughout their eCommerce journey—from purchase to delivery and beyond. You’ll actively listen, empathize, and engage with customers, offering tailored solutions, advice, and information. Your goal will be to help our customers have seamless, positive interactions every time they shop with our clients. What are we looking for? Intermediate English (B2+) – both written and spoken. Native or fluent in Danish. Previous customer service experience, especially within retail, eCommerce, or any customer-focused role, is highly valued. Excellent communication skills with an ability to empathize and build rapport. Positive attitude, resilience, and ability to handle challenging customer interactions gracefully. Good problem-solving skills, with the creativity to offer quick and effective solutions. Ability to multitask comfortably in a fast-paced environment. A genuine interest in providing outstanding customer experiences. What's life like at Transcom? We have over 33,000+ customer experience specialists in 29 countries with 90 sites, delivering services in 33 languages for international brands across various industries. Thanks to our recent success, we are expanding our award-winning team and investing in our employees. At Transcom, we are relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. They take the potential they have today and transform it into skills for the future. They get recognized for working hard, being a team player, and supporting others. They stand up for positive, lasting change in their teams and communities. That's how we are at Transcom. Here, we care and cheer each other on. You're included, just as you are, from day one. And with the right attitude, there’s no limit to how far we can go together. We are committed to your growth and success. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are looking for a Norwegian-speaking customer-oriented and empathetic individuals to join our dedicated eCommerce Support Team at Transcom. As an eCommerce Customer Support Representative, you’ll play a vital role in enhancing our client’s customers’ shopping experiences by providing exceptional service and support throughout their online purchasing journey. Transcom is a global community of customer experience experts. We’re agile, curious, driven, and committed lifelong learners who care deeply about delivering world-class service for some of the world's most beloved brands. We're now looking for Norwegian-speaking customer champions who love interacting with people, genuinely care about delivering stellar customer experiences, and thrive in dynamic, fast-paced environments. What can you expect? At Transcom, you’ll become part of an inclusive, international environment where you feel welcomed, encouraged, and supported from day one. We invest in you and your future. Fully remote role, where you can work from home if you life in Sweden A hybrid solution if you live in the Stockholm area, where you can combine working at the office and from home Competitive salary Comprehensive training program Career advancement opportunities Collective agreement & pension plan Health & wellness benefits A dynamic and inclusive work environment A brand new Office, freshly renovated. Free access to our Gym in the building Start date: 16.11.2026 Join us as an eCommerce Customer Support Representative for Samsung! Transcom is at the forefront of innovation, including in the online shopping experience. In this role, you’ll focus on ensuring customer satisfaction throughout their eCommerce journey—from purchase to delivery and beyond. You’ll actively listen, empathize, and engage with customers, offering tailored solutions, advice, and information. Your goal will be to help our customers have seamless, positive interactions every time they shop with our clients. What are we looking for? Intermediate English (B2+) – both written and spoken. Native or fluent in Norwegian. Previous customer service experience, especially within retail, eCommerce, or any customer-focused role, is highly valued. Excellent communication skills with an ability to empathize and build rapport. Positive attitude, resilience, and ability to handle challenging customer interactions gracefully. Good problem-solving skills, with the creativity to offer quick and effective solutions. Ability to multitask comfortably in a fast-paced environment. A genuine interest in providing outstanding customer experiences. What's life like at Transcom? We have over 33,000+ customer experience specialists in 29 countries with 90 sites, delivering services in 33 languages for international brands across various industries. Thanks to our recent success, we are expanding our award-winning team and investing in our employees. At Transcom, we are relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. They take the potential they have today and transform it into skills for the future. They get recognized for working hard, being a team player, and supporting others. They stand up for positive, lasting change in their teams and communities. That's how we are at Transcom. Here, we care and cheer each other on. You're included, just as you are, from day one. And with the right attitude, there’s no limit to how far we can go together. We are committed to your growth and success. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are seeking a highly motivated and tech-savvy individual to join the Norwegian-speaking Tech Support Team for Samsung. As a Technical Support and User Enablement Representative, you will have the unique opportunity to play a critical role in providing top-notch assistance to our customers, troubleshooting technical issues, and empowering them to maximize the use of their high-tech products. Transcom is a global community of customer experience experts. All are nimble, curious, driven, lifelong learners, and committed to the world's best-loved brands. We are looking for a Finnish Technical Support & User Enablement Expert who loves helping others, deeply cares about providing excellent customer service, and has a true passion for the world of technology and AI, and we want you to join us. The perfect opportunity for a tech-savvy individual. What's in it for YOU? A remote work where you can work from anywhere in Sweden If you live in the Stockholm area we offer a hybrid position, where you can combine working in our office in Kista and work from home. At Transcom, we foster an international and inclusive environment that makes you feel supported, encouraged, and welcome from day one. We are committed to your growth and success. Cutting Edge Technology - Be at the forefront of technology, working with the latest tech products and innovations. Career Growth - We offer robust professional development programs, mentorship, and opportunities for advancement within our diverse customer experience team. This is your chance to grow and evolve in a dynamic and fast-paced industry. Make a Real Impact—Directly enhance users' lives by solving their technical challenges and guiding them to maximize the value of their devices. Your role is crucial in ensuring our users get the most out of their technology, making a real difference in their lives. Permanent full-time contract. Health and Wellbeing: Comprehensive insurance and pension plan If you are located near Stockholm we offer a hybrid role. A free on-site gym in our office in Kista Discounted meals through the Edenred program. Join us as a Technical Support & User Enablement Expert! Our client is at the forefront of the market when it comes to the future of technology. In this role, you act as the user enabler. You listen to and understand the queries of our users and ensure they understand how to move forward in the best way. Your mission will include solving problems, but it doesn't stop there; you ensure the user gets the most out of their tech product while using the finest cutting-edge technology tools to assist you in your daily work. Your main responsibilities are to utilize your in-depth knowledge of the technology products to diagnose and resolve complex problems and be a champion for our customers, advocating for their needs and providing outstanding service. What are we looking for: Native or Fluent in the Norwegian language. Intermediate English language user (B2+) - written and oral. Experience in troubleshooting hardware & software on various electronic devices. Strong understanding of mobile operating systems (Android & iOS) & common software. Analytical mindset to diagnose & troubleshoot technical issues. Positivity and ability to manage stress well. Active listener and strong interpersonal skills to build rapport with customers. Resourcefulness to find creative solutions and workarounds. Start date is 16th of November 2026 What life at Transcom is like! We have 30,000+ customer experience specialists in 29 countries with 90 locations, providing services in 33 languages to international brands in various industries. Due to our recent success, we are expanding our award-winning teams and investing in our people. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here, we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together. We are committed to your growth and success. If your profile matches what we are looking for, we will invite you to one of our digital interviews. There, we will give you more information about the position and get to know you better. The interviews take place continuously, so send your application as soon as possible. “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”