Customer Experience Consultant

Key responsibilities

As a Customer Experience Consultant, you will be a key point of contact for our customers and help ensure their day-to-day supply chain activities run smoothly. Your responsibilities will include: Managing and coordinating import and export shipments throughout the end-to-end supply chain Handling both LCL and FCL shipments, with a particular focus on LCL Acting as a trusted point of contact for customers and proactively managing inquiries, exceptions and operational challenges Coordinating shipments from booking through to final delivery and ensuring alignment across relevant stakeholders Supporting quotations, rate calculations and pricing-related activities when required Maintaining a strong financial focus, including cost awareness, invoicing and financial follow-up Monitoring shipment performance and proactively addressing delays, deviations or service disruptions Working closely with Operations, Product, Finance and other stakeholders to ensure customer commitments are met Identifying opportunities to improve processes, quality and the overall customer experience Taking ownership of issues and driving them through to resolution Using data, digital solutions and AI tools such as Microsoft Copilot to simplify processes and improve the way we work We are looking for You are someone with a solid logistics or supply chain background who enjoys combining operational coordination with close customer interaction. You are comfortable managing multiple tasks and shipments while maintaining a clear overview, and you take ownership of issues rather than waiting for others to solve them. Furthermore, you: Are fluent in Danish and English, both written and spoken Are an educated freight forwarder or have an equivalent logistics background Have experience with both import and export logistics Have solid experience with LCL, combined with good knowledge of FCL shipments Have experience with quoting, rate calculations and pricing Have good financial understanding, including costs and invoicing Have a strong customer-service mindset Understand end-to-end shipping and supply chain processes Have good Excel skills and are comfortable working with operational and financial data Are comfortable using AI tools such as Microsoft Copilot and curious about how technology can simplify daily work Are proactive, structured and solution-oriented Demonstrate a strong sense of ownership and accountability Have strong communication and stakeholder-management skills Are comfortable collaborating across Operations, Product, Finance and other functions Most importantly, we are looking for someone who combines strong logistics knowledge with a genuine desire to take ownership and create a great customer experience. We look forward to your application! Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.