Delivery Director

Backbase

The Job in Short To manage projects for some of the customers for our US Hub. You will be part of the Customer Success team and work closely with a Customer Success Manager, Technical Manager, and Operations Manager, to act as the face of Backbase.  Meet the Job As a Delivery Manager, you will be responsible for supervising the quality of our delivery with some of the customers within the US Hub. You will carefully steer and monitor performance across these projects and maintain customer success and satisfaction while ensuring that our relationship with them continues to grow. This role will directly report to Delivery Director. You will engage our customers at the executive level, presenting our delivery strategy and supporting the larger Customer Success Team in creating new opportunities.  You will also occasionally support the Sales Team, provide guidance to the Operations Management function, and collaborate with the R&D department as well as the technical area to align the delivery strategy with the technical implementation. Overall, you own customers’ project portfolio and work closely with Project Managers to steer the implementation toward success in addition to the line management of Business Analysts, UX Designers, and Project Managers within the Hub.  How about You? * You have 8+ years experience in Delivery;  * You can demonstrate experience in the banking/financial services sector(s); * You have experience in startup/scaleup environments; * You have managed a program; * Agile coach experience is beneficial; * You have a Bachelor's degree; * Full professional proficiency in the English language (ILR 4 or equivalent); * You have a proven leadership track record (8+ years) in running implementation projects for complex, mission-critical, and high-traffic web applications on rock-solid architecture; * You are a pragmatic solution finder who is accustomed to making project trade-offs and decisions, which subsequently, drive these decisions throughout the overall project execution; * You have strong analytical, consultancy, and communication skills (written and verbal).

Alchemy Technology Services

ABOUT US Location: USA (North American Region)  About Alchemy The insurance industry is evolving fast and Alchemy is helping to shape that transformation. We’re a specialist technology consultancy and global centre of excellence that partners with leading insurers to modernise systems, improve customer experience, and develop the next generation of insurance talent. Working with the world’s leading insurance software providers, our teams deliver industry-shaping transformation programmes across the general and specialty insurance markets. We combine deep insurance knowledge with delivery excellence, technical expertise, and a people-first culture that supports learning, collaboration, and career growth. WHY US? Why Join Alchemy? At Alchemy, you’ll become part of a high-performing, customer-focused team where collaboration thrives, excellence is celebrated, and diversity is deeply valued. We provide a structured career progression model, offering diverse and rewarding opportunities throughout your career. We are dedicated to your professional development, offering exceptional training programmes and industry-recognised certifications, as well as exposure to innovative technologies and global career opportunities. You’ll benefit from technology-driven methodologies designed to help you deliver exceptional results for our clients. With our rapid growth, there are continuous opportunities for advancement and promotion within our organisation. Be part of Alchemy’s exciting journey and help shape the future of insurance technology. THE ROLE Overview We are seeking an experienced Delivery Director to lead and oversee the successful delivery of a portfolio of insurance transformation programmes. This is a senior leadership role responsible for ensuring the successful execution of complex client engagements, maintaining strong executive-level relationships, driving commercial performance, and developing high-performing delivery teams.You will act as a trusted advisor to clients and a key member of Alchemy’s leadership team, providing strategic oversight across multiple programmes while ensuring delivery excellence, operational discipline, and sustainable growth. Working across a broad range of insurance transformation initiatives, including core platform implementations, business change programmes, and operational transformation engagements, you will be responsible for balancing client success, commercial outcomes, and delivery performance while helping Alchemy continue to scale its consulting capability and market presence. The ideal candidate will bring significant experience leading large-scale technology and business transformation programmes within the insurance industry and will be comfortable operating with senior client stakeholders and executive sponsors. What you’ll do * Lead and oversee a portfolio of client engagements, ensuring successful delivery against agreed scope, timelines, budgets, and quality standards. * Provide executive-level leadership and governance across complex transformation programmes and strategic client accounts. * Act as the senior escalation point for delivery, operational, commercial, and client issues, ensuring effective resolution and risk mitigation. * Build trusted relationships with client executives and senior stakeholders, becoming a recognised advisor and delivery partner. * Drive delivery excellence through effective governance, reporting, forecasting, resource management, and performance monitoring. * Partner with commercial and sales teams to support bids, proposals, mobilisation activities, and account growth opportunities. * Monitor portfolio financial performance, including revenue, margin, utilisation, forecasting, and commercial outcomes. * Support the successful mobilisation of new client engagements and transformation programmes. * Ensure effective collaboration across consulting, business analysis, technical analysis, quality assurance, PMO, and delivery functions. * Identify opportunities to improve delivery capability, operational efficiency, and client value across the organisation. * Contribute to the development of delivery standards, methodologies, and best practices. * Support the development, mentoring, and growth of delivery leaders and consulting talent across the business. * Contribute to Alchemy’s strategic growth objectives as part of the senior leadership community. What we’re looking for Essential * Significant experience delivering Guidewire implementation or transformation programmes within the insurance industry. * Strong commercial acumen with experience managing revenue, margin, forecasting, and delivery performance, specifically with fixed-price and outcome-based programme experience. * Experience of negotiating and managing complex contractual engagements with clients. * Proven track record of managing multiple concurrent client engagements and delivery portfolios. * Experience leading geographically distributed or global delivery teams. * Strong understanding of programme delivery, governance, risk management, resource planning, and change management. * Ability to operate strategically while maintaining oversight of delivery execution. * Strong leadership presence with the ability to drive accountability, collaboration, and high performance. Desired * Experience with DuckCreek, Majesco, EIS, Sapiens or similar relevant platforms * Experience within London Market or Specialty Insurance. * Experience supporting business development activities, proposals, and client growth initiatives.

Theodo

L’histoire du groupe Theodo et son succès Theodo accompagne depuis 2009 les entreprises innovantes dans la conception, le développement et le déploiement de produits digitaux ingénieux - tels que la plateforme TF1+, l'application LCL Pro ou l'application France Identité Numérique - en tirant parti du meilleur de la technologie et de l’approche Lean.   Theodo connait une croissance exceptionnelle depuis 15 ans : nos équipes rassemblent plus de 700 Theodoers, principalement des Software Engineers, passionnés de technologie et d’amélioration continue. En 2025, le groupe Theodo génère 100M€ de CA.    La practice AI Build accompagne les entreprises de tous secteurs dans la conception et le développement d’applications web sur-mesure. Habitués à intervenir au sein d’écosystèmes IT existants, nous intégrons nos solutions avec des outils imposés - ERP, CRM, plateformes métiers complexes - et savons nous intégrer efficacement dans les systèmes développés par nos clients. Ton équipe Tu manages une équipe de Lead Product Managers (LPM) et de Product Managers (PM) répartis sur différents projets. Tu es responsable de leur carrière, de leur progression et de la réussite de leur delivery. Tu rejoins l’équipe des Group PM, avec qui tu partages un weekly dédié pour avancer ensemble sur le management, la structuration de la practice et le développement des talents. Tes futures missions En tant que Delivery Director, tu portes deux responsabilités complémentaires : faire grandir tes PM/LPM et garantir la réussite de leur delivery. Manager et faire progresser les PM/LPM : Accompagner tes PM/LPM sur leurs projets : suivre leur delivery, les aider à débloquer les situations, leur donner des retours réguliers et exigeants dans une logique de progression. Être responsable de leur carrière : construire avec chacun·e un plan de progression clair et les projeter sur leurs prochaines étapes, chez le client comme chez Theodo. Mener les évaluations annuelles de ton équipe, en objectivant les progrès et en fixant des objectifs ambitieux et atteignables. Garantir un delivery de qualité Sécuriser la réussite des projets de ton périmètre : qualité, délais et création de valeur pour le client comme pour les équipes. Structurer la practice Contribuer au staffing : participer aux décisions d’affectation et à l’adéquation entre les talents et les besoins des projets. Animer les temps collectifs (all-hands, rituels de practice) pour renforcer la cohésion et la dynamique d’équipe. Participer aux avant-ventes pour faire grandir le portefeuille de la practice et ouvrir de nouvelles opportunités. Une méthodologie basée sur l’apprentissage continu Chez Theodo, nous avons construit notre approche tech autour d’une conviction forte : on développe d’abord les personnes, avant de développer les produits. Notre Lean Tech® System met l’accent sur l’apprentissage continu : tu évolueras dans un environnement qui investit sur le long terme, où l’objectif est de te permettre de progresser chaque jour, tout en construisant des produits utiles et performants pour nos clients. Ce que tu auras pour réussir Une formation dispensée par un Group PM expérimenté, pour monter en compétence sur la posture de management et la structuration de practice. Une intégration dans l’équipe des Group PM, avec un weekly dédié pour avancer collectivement et trouver du soutien au quotidien. Profil recherché Diplômé(e) d'une grande école d'ingénieur, avec plus de 8 ans d'expérience professionnelle, dont au moins 6 ans en product management (Senior PM / Lead PM / Head of Product) en startup, ESN ou cabinet de conseil Capacité à porter le delivery de projets complexes : qualité, délais, création de valeur. Aisance relationnelle et client : créer une relation de confiance, échanger avec des interlocuteurs de top management, gérer des situations sensibles avec calme et clarté. Solides compétences en feedback et en management : écoute active, capacité à challenger et à délivrer des retours exigeants dans une logique de progression collective. AI-oriented Envie d’apprendre, de challenger son équipe, de demander de l’aide et d’accepter d’être challengé(e)