Head of Customer Success

HRM Affärsutveckling i Stockholm AB

About Aura Cloud Aura Cloud is a leading cloud-native banking platform that enables financial institutions to launch and operate modern banking services at speed. Our platform plays a business-critical role in our customers’ digital transformation journeys, supporting core financial operations with the highest standards of security, stability, and performance. Founded in 2019, Aura Cloud has built a strong reputation within the Nordic and Baltic financial services sector. Our growth strategy is focused on long-term customer partnerships, sustainable expansion, and delivering measurable value to our clients. As we continue to expand into new European markets, we are looking for an experienced Head of Customer Success to join our Stockholm office. The OpportunityAs Head of Customer Success, you will lead our Customer Success organisation and play a key role in ensuring that customers achieve their business objectives through the Aura Cloud platform. You will oversee customer onboarding, service implementation, ongoing customer success initiatives, and strategic account engagement. Working closely with customers, product owners, engineering teams, and senior stakeholders, you will ensure successful project delivery while building long-term trusted relationships. This is a highly visible leadership role that combines customer engagement, delivery excellence, people leadership, and strategic thinking. Key ResponsibilitiesLead and develop the Customer Success team, consisting of Product Owners and Customer Success professionals. Drive successful onboarding and implementation projects for both new customers and new services for existing customers. Establish and monitor customer success metrics to measure customer outcomes and business value delivered through the Aura platform. Build strong relationships with customer stakeholders, including executive-level decision-makers. Identify customer needs and translate them into opportunities that support their business growth and success. Ensure effective planning, coordination, and execution of onboarding and delivery activities across multiple customer projects. Manage cross-functional dependencies between customer teams, product specialists, and engineering teams, across multiple geographies. Identify, mitigate, and proactively manage project and delivery risks. Maintain governance structures through regular customer meetings, reviews, and escalation management Lead Agile delivery practices, including sprint planning, stand-ups, retrospectives, and continuous improvement initiatives. Collaborate closely with global teams to ensure efficient delivery and operational excellence. What We´re Looking ForRequired ExperiencesMinimum 15 years of experience leading complex IT or technology projects. At least 10 years of experience within banking, financial services, core banking, lending, payments, or related financial technology environments. Proven track record of leading customer onboarding and implementation projects for financial institutions. Experience managing long-term relationships with enterprise B2B customers. Strong understanding of banking processes across consumer, SME, and corporate banking. Hands-on experience with large-scale banking transformations, migrations, or platform implementations. Demonstrated ability to manage multiple customer projects, priorities, and stakeholders simultaneously. Experience working in Agile delivery environments. Experience collaborating with distributed and offshore teams in global delivery organisations. Excellent written and verbal communication skills in English. Leadership Profile We are looking for a leader who combines strong customer focus with operational excellence. You build trust naturally, communicate confidently with senior stakeholders, and create alignment across teams and functions. You are energised by solving complex challenges, thrive in a fast-moving environment, and know how to balance strategic thinking with hands-on execution. You have a proven ability to develop people, build high-performing teams, and create a culture of accountability, collaboration, and customer success. Why Join Aura Cloud?Join a growing fintech company with an established market position and long-term customer relationships. Work with leading financial institutions across the Nordics and Europe. Play a central role in shaping the future of Customer Success within the organisation. Collaborate with highly skilled teams across product, engineering, and customer-facing functions. Be part of a company focused on sustainable growth, profitability, and long-term value creation. Language: English (required). Additional Nordic or European languages are considered an advantage, but not a qualifying factor. ApplicationDoes this opportunity sound interesting to you? Please submit your application in the form of a CV by clicking the “Apply Here” button. Applications will be reviewed on an ongoing basis, and interviews will be conducted continuously, so we encourage you to apply as soon as possible. Due to GDPR we dont accept applications through e-mail. For more information, please contact HRM’s Recruitment Consultant, Mio Emanuelsson, mio.emanuelsson@hrmab.se or Axel Stubbing, axel.stubbing@hrmab.se.

Tandem Health

BUILD SOMETHING MONUMENTAL FOR HEALTHCARE! At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you! Please Note: As we enter the summer vacation period, responses to applications will be delayed throughout July. We appreciate your patience while the team takes a well-earned break. We'll be back in full force from August! ABOUT THE ROLE Tandem Health is scaling across multiple markets, and we are looking for a Head of Customer Success to define what world-class customer success looks like at Tandem. This role is not primarily about building a traditional Customer Success team. Instead, you will set up the foundations, processes, playbooks, rhythms, and standards that enable our teams in every market to deliver an excellent customer experience. You will work closely with our Medical Operations Specialists, Product Delivery Managers, Sales, Product and leadership to ensure customers are successfully onboarded, deeply engaged, continuously supported, and able to realise clear value from Tandem throughout their journey. You will be responsible for turning Customer Success into a repeatable, high-quality discipline across Tandem - helping us retain customers, drive expansion, increase engagement, and create consistently excellent customer relationships across markets. WHAT YOU WILL DO * Define what excellent Customer Success looks like at Tandem * Rebuild the Customer Success foundations from scratch, including processes, playbooks, rituals, tools, and standards * Create a clear customer journey across onboarding, adoption, engagement, retention, expansion, and renewal readiness * Develop practical playbooks for customer onboarding, QBRs, success plans, health checks, escalation management, upsell opportunities, sales collaboration and ongoing engagement * Coach and train Medical Operations Specialists on how to deliver excellent Customer Success in their markets * Set the standards for how teams build trust, create value, manage relationships, and keep customers engaged * Help teams identify opportunities to upsell, expand, and deepen customer adoption * Create customer health frameworks that help teams spot risk, engagement gaps, and expansion opportunities early * Build rhythms for customer reviews, internal account discussions, feedback loops, and market-level performance tracking * Work with Product to ensure customer feedback is captured, structured, and translated into useful insight * Partner with Sales and Country teams to ensure a strong handover from sale to onboarding and long-term success * Evangelise Customer Success best practices across all Tandem markets WHAT YOU BRING * You have built or significantly shaped a Customer Success function at a high-growth B2B SaaS scaleup * You have created CS processes, playbooks, operating rhythms, system setup and standards from scratch * You know what great customer onboarding, adoption, retention, engagement, and expansion look like * You have experience coaching and enabling others to deliver excellent Customer Success * You are commercially sharp and understand how Customer Success drives upsell, expansion, retention, and customer happiness * You are highly structured and can turn ambiguity into clear, repeatable ways of working * You understand SaaS metrics such as adoption, churn, retention, expansion, customer health, time to value, NRR, and GRR * You are excellent at stakeholder management and can influence teams across countries and functions * You are comfortable operating across multiple markets and adapting best practices to local contexts BONUS POINTS * Experience in healthcare, healthtech, clinical software, or another regulated industry * Experience working with complex B2B customers where success depends on workflow change and behaviour change * Experience enabling non-CS teams to deliver Customer Success as part of their role * Experience building customer health scoring, QBR frameworks, onboarding journeys, and renewal processes * Experience using AI, automation, analytics, or customer intelligence tools to improve Customer Success workflows * Experience scaling Customer Success best practices across several countries or markets LOCATION We believe the best ideas happen when we’re together. This is a full-time role based in Stockholm where you will work primarily in order to collaborate, connect, and build our culture.   HOW TO APPLY We adopt a continuous selection process, so please make sure to apply with your CV in English. Our interview process consists of stages: 1. Screening interview with Talent Acquisition 2. First interview with Head of Commercial Excellence 3. Second interview with our CEO 4. Working Day - Join us in the Stockholm office for a day to experience our culture firsthand, collaborate with our team, and see how you work in action. BENEFITS * Competitive salary & company stock options * 30 days/year of paid vacation * 5,000 SEK wellness allowance (friskvårdsbidrag) plus an additional 6,000 SEK yearly to spend on other health related initiatives * Generous Parental leave top-up for new parents * Private Medical Insurance to stay healthy * Mental health support through our partner Mindler * Pension program * Social and team-building activities (off-sites, after works, winter/summer parties) * An opportunity to make a real positive impact in the world of healthcare * Work with some of the best minds in AI, healthcare, and engineering. We review our benefits packages on a regular basis and might modify our benefits from time to time. CULTURE AT TANDEM At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started. Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together. Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection. We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change. Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.

Oddwork Sweden AB

Vi söker en Head of Customer Success till vårt snabbväxande AI-techbolag. På Lingio utvecklar vi tillgängliga och effektiva språkutbildningar med nytänkande metoder som gamification, micro-learning och AI. Vi drivs av övertygelsen att språk är en av de viktigaste nycklarna till integration, inkludering och personlig utveckling. Nu söker vi dig som vill vara med och förändra hur människor lär sig språk, stärker sin kompetens och öppnar dörrar till nya möjligheter. Välkommen till Lingio – där affärer, innovation och verklig samhällsnytta går hand i hand. Om rollen Här får du möjligheten att leda en av Lingios viktigaste funktioner. Grunden finns, men vi är långt ifrån färdiga, målet är att bygga en Customer Success-funktion i världsklass som driver kundvärde, retention och långsiktig tillväxt. Du har personalansvar för ett team på tre personer, med planer på att växa under året. Rollen handlar om smart segmentering, effektiva arbetssätt, tydliga KPI:er och en kundresa som levererar resultat. Våra kunder finns inom såväl kommuner och regioner som privata bolag i olika storlekar, vilket innebär att beslutsvägar, avtalsstrukturer och framgångsfaktorer ser olika ut. Även om ditt huvudsakliga fokus ligger på att utveckla teamet och funktionen, trivs du med att vara nära kunderna och hugger gärna i där din erfarenhet och kompetens gör störst skillnad för både teamet och kunderna. Du arbetar nära Sales, Product och Marketing för att utveckla kundresan, öka användandet och omsätta kundinsikter till verkligt värde. Customer Success teamets fokus ligger i leveransen, medan expansion och avtalsförnyelser drivs i nära samarbete med vår Strategic Account Manager som har kommersiellt ansvar. Vi söker dig som... ...har byggt upp en gedigen erfarenhet inom Customer Success och idag känner dig trygg i att leda både människor och verksamhet. Du är nyfiken av naturen och drivs av att förstå kundernas verksamhet, mål och utmaningar på djupet. Genom att kombinera affärsförståelse med ett starkt kundfokus identifierar du möjligheter som skapar värde för både kunden och Lingio över tid. Med ett datadrivet arbetssätt fattar du beslut utifrån insikter snarare än magkänsla. Kombinationen av strategiskt utvecklingsarbete och operativt engagemang passar dig väl, och du ser värdet i att vara nära verksamheten samtidigt som du driver den framåt. Att utveckla människor och skapa förutsättningar för teamets framgång är en naturlig del av ditt ledarskap. Du är tydlig, coachande och prestigelös, och har förmågan att få andra att växa genom förtroende, förväntningar och stöd. 7+ års erfarenhet inom Customer Success eller liknande inom B2B i tillväxtbolag Minst 2–3 års erfarenhet i en ledande roll med personal- och lönesättningsansvar Erfarenhet av att arbeta mot företag och kommuner, regioner eller andra offentliga verksamheter Vana att arbeta datadrivet och följa upp KPI:er som exempelvis GRR, NRR och kundengagemang Intresse för AI och hur ny teknik kan användas för att utveckla arbetssätt, kundupplevelse och teamets effektivitet Flytande svenska och engelska i tal och skrift Om Lingio Lingio är ett snabbväxande edtech-bolag med ca 30 medarbetare och en tydlig mission: att göra språkinlärning och kompetensutveckling enkel, effektiv och inkluderande. Med vår AI-baserade läroplattform hjälper vi företag, kommuner och myndigheter att utbilda sina medarbetare – oavsett språkbakgrund. Bolaget grundades 2015 av tre tidigare kollegor från Spotify, MTG och EA Games med målet att bidra till integration genom språk. Idag växer vårt scaleup med ca 40 % årligen med stadigt stigande lönsamhet sen januari 2025. Nu är vi redo att satsa ännu mer tillväxt genom att stärka upp teamet med fler säljare! Bland våra 160 kunder finns bland andra Scandic, ISS, Nobina, Stockholms stad och Göteborg. Vi arbetar från våra ljusa lokaler på Södermalm i en hybrid miljö, drivna av samhällsnytta, innovation och affär i balans. Nu söker vi dig som vill vara med och skapa affärer med verklig effekt. START: Enligt överenskommelse PLATS: Stockholm, Södermalm OMFATTNING: Heltid LÖN: Fast lön KONTAKT: Senior Recruiter, Mikaela Ehk mikaela.ehk@oddwork.se (för frågor om tjänsten, ej ansökningar) SISTA ANSÖKNINGSDATUM: Urval sker löpande Som ledande byrå inom employer branding och rekrytering är vi här för att revolutionera vår bransch, matcha talanger med företagskulturer och stärka organisationers arbetsgivarvarumärken. Nyfiken på att veta mer? Välkommen in i Oddworks värld genom att klicka här eller hitta fler karriärmöjligheter här.