Enterprise Key Account Manager - German Speaking

Miro

About the Team The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts and technical account managers work side-by-side with customers to transform how they collaborate, build and innovate—powered by agentic AI and Miro’s world-class platform. About the Role We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximise the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor—guiding customers through workflow optimisation, driving AI-powered adoption and embedding Miro into their innovation operating models. In addition to your post-sale advisory responsibilities, you will play an active role in the pre-sales and engagement management process. This means partnering with Sales and the broader Go-To-Market team to shape, scope, and position Professional Services engagements for prospective and expanding Enterprise accounts. You will contribute to customer discovery, proposal development, and the definition of measurable business outcomes—ensuring a seamless bridge from the Sales promise to Delivery execution. TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. You will combine product knowledge, strategic insight, technical fluency and change management expertise to drive measurable outcomes for your customers. What you’ll do Engagement Management & Pre-Sales: * Partner with Sales to identify, qualify, and prioritize complex and strategic Professional Services opportunities within your assigned accounts. * Lead or contribute to customer discovery workshops to uncover business challenges, define desired outcomes, and translate findings into well-scoped service proposals. * Position and articulate the value of Miro's Professional Services offerings to business stakeholders and executive sponsors. * Contribute to services bookings goals and pipeline health by actively nurturing pre-sales relationships and ensuring timely, accurate proposal development. Workflow Transformation: * Guide customers in designing and evolving AI-driven workflows across the Discover–Define–Deliver innovation lifecycle. * Recommend and architect integration strategies and automation opportunities utilizing Miro’s API, WebSDK & MCP that drive alignment, speed and business value. * Provide guidance on embedding Miro into the customer’s existing systems and ways of working. Proactive Technical Optimization: * Monitor platform health, engagement, usage patterns and feature adoption. * Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities. Change Management & Scaling: * Equip internal champions with strategies to scale adoption across departments, regions and teams. * Support customer Centers of Excellence (CoEs) with guidance on best practices, governance and deployment at scale. * Navigate organizational change to help Miro become a strategic pillar in innovation initiatives. Strategic Alignment & Continuous Improvement: * Co-facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers to track progress against business goals. * Provide adoption reporting and business outcome analytics to inform ongoing strategy. What you’ll need * 5+ years in consulting, technical account management, forward-deployed engineering or similar roles in enterprise SaaS. * Experience operating in a pre-sales environment: shaping, scoping and positioning Professional Services engagements; comfortable developing customer proposals. * Strong technical fluency: familiarity with APIs, integrations and enterprise IT ecosystems. * Proven ability to lead workflow optimisation, platform adoption and large-scale change management initiatives. * Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer use cases; familiarity with MCP and low/no code tooling a plus. * Expertise in platform analytics to drive data-informed decisions and continuous improvement. * Skilled at facilitating executive-level discussions and cross-functional workshops. * Familiarity with collaboration tooling and product/service development workflows is a plus. * Highly proactive, strategic thinker with a strong customer outcome orientation. * Fluency in both German & English (spoken & written) required.  * Willing to travel to customer sites up to 25%. About the Engagement Model * Pre-Sales Contribution: TAMs are expected to actively contribute to the pre-sales cycle for their accounts, partnering with Sales to scope and position services engagements alongside their post-sale delivery responsibilities. * Fractional Engagement Model: Support a portfolio of up to three enterprise customers at 33%, 50% or 100% dedication levels. * Strategic Advisory Focus: TAMs provide strategic vision, technical program management and workflow optimisation guidance—not technical support, formal training delivery or custom development services.   Why you’ll love working here   * You’ll help shape how the world’s leading companies innovate and collaborate in the AI-powered era. * You’ll join a highly motivated, collaborative and customer-obsessed team. * You’ll work on cutting-edge problems at the intersection of collaboration, innovation and AI. * You’ll have the opportunity to grow your career in a fast-paced, mission-driven environment. What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. #LI-MD3

Keyloop

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.   We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?     NSC Account Manager – DACH   We are seeking an experienced and commercially driven NSC Account Manager to lead OEM Automotive sales in the DACH region. This role carries full responsibility for developing and executing the regional OEM strategy aligned with the Keyloop Fusion value proposition, delivering sustainable revenue growth, and ensuring long-term customer success.   As a key contributor to the enterprise sales organization, you will build strategic partnerships with OEM stakeholders and align business objectives with the company’s broader operating plan.   The Opportunity   This role offers significant responsibility within a dynamic international organization. You will have direct impact on regional growth, market positioning, and long-term OEM partnerships, while operating within a structured and performance-driven environment.

Valiantys

About Valiantys    Valiantys transforms how organizations work by delivering expert solutions that increase enterprise and team agility. Valiantys unlocks the full value of Atlassian’s System of Work, helping customers revolutionize product development, streamline enterprise service management (ESM), and accelerate cloud transformation. Federal and highly regulated organizations trust Valiantys to help them maximize the potential of Atlassian solutions and reach their goals. More information about Valiantys is available at www.valiantys.com.   Job summary    As a Senior Account Manager, you will be a trusted partner to C-level clients, responsible for positioning and selling high-value consulting and professional services engagements that drive digital, agile, and organizational transformation. You will identify strategic opportunities, shape tailored service solutions, and orchestrate internal consulting and delivery teams to maximize value and drive sustainable revenue growth.   You will build and manage senior-level relationships, ensure alignment between delivery and client expectations, and contribute to the overall commercial strategy. You will leverage value-based selling and Win-Win-Win (Client-Atlassian-Valiantys) positioning to create measurable impact for clients, your organization, and partners. This role requires complex selling and networking skills (not transactional or license-focused) to grow accounts beyond €2M, along with top-grade communication to align internal teams and engage effectively with C-level stakeholders.   This position is based in Bern ideally. We can also propose a full remote policy.   Consultative Sales & Transformation Leadership - Lead discovery and advisory discussions with senior stakeholders to identify business challenges and transformation priorities. - Partner with consultants to develop service proposals aligned with customer objectives.   Sales and Revenue Generation - Develop and execute a territory plan by identifying key prospects, setting objectives, and allocating resources (e.g., marketing campaigns) to maximize sales opportunities. - Pursue new business within strategic enterprise accounts and whitespace prospects (75%). - Identify, qualify, and shape complex consulting and service opportunities within strategic accounts, working closely with our consulting leadership to design high-impact transformation programs.”   Client Relationship Management - Build and maintain long-term client relationships through regular communication, fostering trust, loyalty, and satisfaction. - Lead complex sales scenarios, collaborating with client C-suite, senior management, and internal teams to address needs and secure deals. - Collaborate with strategic partners to drive co-selling initiatives, deepen partnerships, and create new business opportunities. - Ensure client satisfaction by addressing concerns and providing timely support. - Support and occasionally lead presentations and product demonstrations to prospective clients.   Forecasting and Reporting - Submit accurate sales forecasts and reports, ensuring your team maintains the same accuracy and timeliness. - Contribute to strategic and account planning by offering insights and strategies for client engagement and long-term growth. - Monitor your portfolio’s sales performance regularly to adjust strategies and meet targets. - Ensure compliance with reporting standards and oversee key financial metrics.   Knowledge Development and Accreditation - Stay informed on product knowledge, especially Atlassian solutions, to provide informed recommendations. - Obtain and maintain certifications, including Atlassian accreditation, to support sales efforts and credibility.   Collaboration and Team Effort - Lead and collaborate with internal teams to ensure seamless service delivery and client satisfaction. - Work with other Account Managers to ensure cohesive regional strategies and share best practices. - Participate in and lead team meetings, establishing effective rituals and fostering collaboration.   What you need to be successful   You have 7 years of experience in IT or professional services sales, ideally in consulting, cloud transformation, or enterprise solution delivery. You have a proven record of selling high-value, multi-year consulting engagements—not software licenses—and can hunt and develop new enterprise accounts, with prospecting representing a significant portion of your activity.   Experience with Atlassian tools is desirable, but expertise in transformation and organizational change is more important.   You are target-driven and excel in a performance-oriented environment, consistently converting opportunities into results. You bring strong strategic thinking, developing and executing account and territory plans based on data and market insights, and you navigate complex sales cycles to close high-value deals. You naturally build trust and long-term relationships with C-level executives and key stakeholders through a consultative, client-centric approach.   You have an entrepreneurial mindset, proactively identifying opportunities to improve processes, lead initiatives, and enhance performance. Leadership skills are a plus, including the ability to inspire and guide a team, set clear goals, and deliver results.   A strong communicator, you clearly present ideas to clients and internal stakeholders, influencing decisions at the executive level.   You are comfortable dealing with clients in English & German. French would be the cherry on the cake !   If you are ready to develop strategic accounts, achieve ambitious goals, and make a real impact, we would love to hear from you. As our team operates internationally, we kindly ask that CVs be submitted in English.