FinTech Specialist, Supervision (FinTech) Department

ABOUT AIVIQ Aiviq is a cutting-edge fintech company revolutionising financial services and asset management. We empower the world's leading asset managers with data-driven insights and innovative technology solutions. Our cloud-based platform transforms complex financial data into actionable intelligence, addressing critical challenges in client data quality and insights. Serving global asset managers overseeing trillions in Assets under Management, we're at the forefront of financial technology innovation. ABOUT THE OPPORTUNITY We’re investing in our Customer Services capability, both by building out the team and implementing the tools to be able to deliver industry leading service to our customers in a scalable and sustainable way. We are looking for a Senior Customer Services Analyst to build out our Customer Services capability. Successful candidates should be highly customer focused with strong communication and a problem-solving mindset. Successful candidates should also be able to support the diagnosis and resolution of complex customer data and system challenges. WHAT YOU WILL BE DOING Our Customer Services team provides day-to-day support and proactive data quality monitoring to ensure customer satisfaction. Your key responsibilities will be to: * Chair regular meetings with Aiviq’s Investment Manager customers; understanding how they can use Aiviq’s products to achieve success * Trouble-shoot system failures and investigate customer queries * Build and maintain data connectors for existing and/or new data sources * Support release testing on new features and enhancements prior to customer releases * Ensuring that process documentation is kept up to date * Work with other teams at Aiviq to automate Customer Services activities WHAT YOU WILL NEED * A strong technical skill set coupled with experience of working in customer facing roles * Proficiency in SQL and experience of supporting or developing computer systems * Experience with undertaking analysis of complex data or technical issues, and managing technical teams to resolve issues * Strong data analysis skills * Excellent written and verbal communication skills * Strong organizational skills and attention to detail * Willingness to work independently with minimal supervision, taking initiatives to address challenges * Experience with the Microsoft Office suite (particularly Excel) and data analysis skills * Experience in Asset Management industry is preferred but not mandatory WHAT WE LOOK FOR * A passion for customer success and building strong, long-lasting customer relationships * Strong team-oriented leadership skills and proven track record managing others * A desire to foster a culture of collaboration and teamwork, embodying Aiviq’s core values of collaboration, openness, innovation and respect in all interactions * People who think differently, bring an open mind and diversity of thought WHAT WE OFFER * Growth opportunities in a supportive, collaborative environment * Exposure to cutting-edge fintech, cloud-based technologies, and AI-augmented workflows * Work on critical data quality challenges for leading asset managers * Mentorship from experienced product managers * Competitive salary, benefits, and flexible working arrangements * Clear career progression pathway in a growing fintech company ABOUT AIVIQ Aiviq is growing UK-based FinTech, specialising in developing SaaS products for the world's investment Managers. We are part of Alpha Financial Markets Consulting Plc, a leading global provider of specialist consultancy services to the financial services industry.

WHO WE ARE: TrueLayer is Europe’s fastest-growing Pay by Bank network. We power smarter, safer and faster payments by combining real-time bank payments with financial and identity data. E-commerce, iGaming and Financial Services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. Live across 22 countries and with 1 new user joining TrueLayer’s Pay by Bank network every 3 seconds, we’re in a very exciting growth stage. This is why we’re expanding the team across our offices in London, Milan, and Dublin. Listed in Sifted as one of the 100 fastest growing start-ups in UK & Ireland, and CNBC’s World Top Fintech Companies, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway for continued innovation within our payment products. To date, we’ve raised over $300 million from world-renowned investors including Stripe, Tiger Global, Northzone, and Tencent. But this is just the beginning. We’re looking for people who are excited about joining the Pay by Bank revolution and helping us change the way the world pays. Could this be you?  DESCRIPTION TrueLayer’s Finance team is responsible for designing and implementing our financial strategy, cost and debt control, reporting and analysis of KPIs, product pricing models, strategic deal negotiations, accounting and tax reporting. As we head into a period of notable scaling up across new markets and geographies, the Finance function will be a central part of this strategy.We are growing rapidly and are looking to expand our Financial Operations team as we do.  In this role, you will support our bookkeeping and financial administration processes, working closely with the broader team to support the day-to-day running of the business. You will be vital to ensuring our financial information is up-to-date and relevant. You will be part of the team that is building a scalable finance function and processes to support the company’s rapid growth plans. You’ll be part of a fast-growing team with plenty of opportunities to learn and grow.    AS A FINANCIAL REPORTING SPECIALIST, YOU WILL: * Record financial transactions and reconcile all corporate bank accounts in NetSuite; maintain the main group reconciliation sheet, ensuring accuracy and timely completion each month * Process accounts payable and receivable transactions, including supplier payments and invoice management; coordinate supplier financial information requests * Support credit control processes and follow up on outstanding receivables to optimise debt management * Process and review employee expense (T&E) submissions, ensuring adherence to company policy and correct cost centre allocation * Support the Financial Accountant on audit preparation and the Annual Report cycle, including collating transaction-level supporting documentation and preparing schedules for external review   ABOUT YOU * Proficient in the use of English Language to C1 level * Bachelor’s degree in accounting, Finance, or a related field * Demonstrable experience in financial reporting or related roles (or similar) qualification, or work experience to an equivalent level * Prior bookkeeping or accounting experience * AP, AR and experience double entry principle would be a preferred skill * Good Google Sheet /Excel skills * Great organisational skills and attention to detail * Ability to work without supervision, problem solve, and have a solutions-focused mindset * Lean in to support the outcomes for the team and the wider business * Ability to prioritise workload depending on business requirements * Experience working with NetSuite (or a similar package) We would be particularly excited if you have: * Startup or SME experience   BENEFITS What you can expect from us: * a competitive salary💰 * Benefits that align with local regulations At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If you’d like to discuss alternative working patterns, please let us know. We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process. So if you need us to make any adjustments to suit your individual needs please let us know - we’ll be happy to support you.