Program Manager, Solutions Architecture (GTM Transformation)

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. WHAT YOU’LL DO As the Program Manager for Agentic Commerce GTM, you will be the operational and coordination backbone of the highly cross-functional Agentic Commerce GTM motion. You will report to the Agentic Commerce GTM lead, but will work across a wide set of internal stakeholders including Global Partnerships, Enterprise Sales, Industry Sales, Solution Architects, Alliances & Channels, Professional Services, Marketing, and more. You will translate strategy into coordinated action, keep cross-functional partners aligned and accountable, and ensure that the GTM organization is operating with speed, clarity, and alignment as we scale merchant and agent ecosystem development. You will have the opportunity to coordinate externally across both sellers (merchants/platforms) and agents as we stand up new pilot programs.  RESPONSIBILITIES * Own the operating cadence of the Agentic Commerce GTM function, including driving weekly cross-functional GTM meetings like GTM SteerCo and pipeline.  * Serve as connective tissue across all GTM workstreams, maintaining a unified view of progress, blockers, and dependencies * Identify process gaps or inefficiencies across GTM workstreams and drive improvements  * Stay updated on product developments to ensure GTM roadmap is aligned with product strategy * Sharpen multi-party execution across agents and sellers to ensure Stripe delivers a first class experience and enables pilots and betas to graduate to scaled onboarding and eventual self-serve * Drive merchants towards integration readiness by coordinating across product, engineering, professional services, legal, sales, and more; proactively identify risks and help unblock  * Manage launch readiness for key agent partner launches ensuring our field, our partners, and our users are prepared for go-live * Work with Product S&O to define and track the right GTM KPIs * Build and maintain program tracking systems, dashboards, and reporting to give pipeline and progress visibility to senior stakeholders (e.g., RTBR) * Partner with SSO and F&S to develop forecasts and drive planning WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 7+ years of experience in program management, sales operations, business operations, or a related GTM operations role — ideally at a high-growth technology or payments company * Demonstrated ability to manage complex, multi-work stream programs involving 5+ cross-functional stakeholders simultaneously, without direct authority * Strong written and verbal communication skills — you can synthesize ambiguous situations into crisp updates, and write clearly for both executive and working-level audiences * Proven track record of building and running operational systems from scratch: project trackers, meeting cadences, reporting frameworks, and decision-making infrastructure * High ownership and accountability — you proactively identify what needs to be done and do it without waiting to be ask PREFERRED QUALIFICATIONS * Experience working on GTM programs for emerging product categories — ideally AI, developer platforms, fintech, or payments infrastructure * Familiarity with enterprise go-to-market motions, including partner/alliance programs, professional services, and solutions architecture teams * Experience building or scaling self-serve and scaled onboarding programs alongside a product team * Strong analytical instincts — you can pull data, build dashboards, and frame problems quantitatively, even if this isn't your primary skill

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Professional Services team exists to drive the adoption of Stripe's capabilities across our user base, from Fortune 100s to high-growth startups. Within this group, the Accelerate team is responsible for the critical "zero-to-one" phase of the user journey. We partner with developers and technical leaders to ensure they deploy quickly, integrate with high quality, and derive strategic value from Stripe immediately. Accelerate is Stripe's dedicated onboarding program designed to get users live fast and operationally ready. It is a prescriptive engagement where we guide users through technical integration, fraud prevention setup, and financial reporting. Whether through our foundational (free) tier or our premium high-touch service, the goal is identical—eliminate friction, reduce implementation risk, and accelerate time-to-revenue. WHAT YOU'LL DO Stripe is launching Stripe Delivery Centers—a brand new global team to design, implement, and grow Stripe's operations for the next decade. We're looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you. As an Onboarding Specialist, you are the technical guide for users during their first 90 days with Stripe. You'll proactively unblock deployments and ensure users are operationally ready to scale. You'll manage a portfolio of users, guiding them through best practices for integration, dashboard configuration, and risk management. You'll deliver technical workshops and serve as the primary touchpoint to help users navigate the complexity of payments infrastructure. Working hours—In order to align with the working hours of the Asia-Pacific Accelerate On Demand's user base, the working hours for this role will be 7 AM to 4 PM IST. RESPONSIBILITIES * Drive time-to-value: Manage a portfolio of user implementations, acting as a lightweight project manager to ensure they hit their planned go-live dates.  * Deliver technical workshops: Lead pre-built, interactive workshops covering critical topics such as API integration, Dashboard utilization, Fraud and Radar configuration, and financial reporting. * Proactive unblocking: Anticipate technical challenges before they become blockers. Provide prescriptive guidance on API architecture and best practices to ensure a high-quality integration. * Operational readiness: Go beyond code—help users set up their teams for success by advising on dispute management workflows and reconciliation processes. * User experience: Provide exceptional customer service to ensure a positive onboarding experience, acting as a reliable partner so users feel supported and confident throughout the process. * Continuous learning: Continuously update your knowledge of Stripe's products, features, and updates to ensure you provide the most current and strategic advice to your users. * Process improvement: Contribute to the improvement of onboarding processes and documentation by collaborating with cross-functional teams to refine our playbooks based on user feedback. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Advanced English proficiency (fluent written and spoken). You explain complex API architecture to non-technical stakeholders and discuss business value with developers. * 2+ years of experience in implementation consulting, technical support, or solutions engineering, preferably in API technologies or SaaS environments * Technical aptitude: Strong ability to read and debug code, understand RESTful APIs, and navigate complex technical environments * Problem solving: You don't just find the answer. You find the best solution for the user's specific business model. PREFERRED QUALIFICATIONS * Experience in providing technical support or customer implementations * Experience working with financial systems, online payments, or e-commerce platforms * Experience collaborating with cross-functional teams in a fast-paced environment * Experience delivering live technical training to users * Comfortable with debugging API responses and writing API calls

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Professional Services team exists to drive the adoption of Stripe capabilities across our user base, from Fortune 100s to high-growth startups. Within this group, the Accelerate team is responsible for the critical "zero-to-one" phase of the user journey. We partner with developers and technical leaders to ensure they deploy quickly, integrate with high quality, and derive strategic value from Stripe immediately. Accelerate is a dedicated Stripe onboarding program designed to get users live fast and operationally ready. It is a prescriptive engagement where we guide users through technical integration, fraud prevention setup, and financial reporting. Whether through our foundational (free) tier or our premium high-touch service, the goal is identical—eliminate friction, reduce implementation risk, and accelerate time-to-revenue. WHAT YOU'LL DO Stripe is launching Stripe Delivery Centers—a brand new global team to design, implement, and grow Stripe operations for the next decade. We're looking for dynamic and curious people who have a passion for solving global user issues, building operations, and driving process improvements, and who want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you. As an Onboarding Specialist, you are the technical guide for users during their first 90 days with Stripe. You proactively unblock deployments and ensure users are operationally ready to scale. You manage a portfolio of users, guiding them through best practices for integration, Dashboard configuration, and risk management. You deliver technical workshops and serve as the primary touchpoint to help users navigate the complexity of payments infrastructure. RESPONSIBILITIES * Drive time-to-value—manage a portfolio of user implementations, acting as a lightweight project manager to ensure they hit their planned go-live dates * Deliver technical workshops—lead pre-built, interactive workshops covering critical topics such as API integration, Dashboard utilization, fraud and Radar configuration, and financial reporting * Proactive unblocking—anticipate technical challenges before they become blockers. Provide prescriptive guidance on API architecture and best practices to ensure a high-quality integration * Operational readiness—go beyond code. Help users set up their teams for success by advising on dispute management workflows and reconciliation processes * User experience—provide outstanding customer service to ensure a positive onboarding experience, acting as a reliable partner so users feel supported and confident throughout the process * Continuous learning—continuously update your knowledge of Stripe products, features, and updates to ensure you provide the most current and strategic advice to your users * Process improvement—contribute to the improvement of onboarding processes and documentation by collaborating with cross-functional teams to refine our playbooks based on user feedback WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * High professional fluency in English. You explain complex API architecture to non-technical stakeholders and discuss business value with developers. * 2+ years of experience in implementation consulting, technical support, or solutions engineering, preferably in API technologies or SaaS environments * Technical aptitude—strong ability to read and debug code, understand RESTful APIs, and navigate complex technical environments * Problem solving—you don't just find the answer. You find the best solution for the user's specific business model. PREFERRED QUALIFICATIONS * Proficiency in French, German, Spanish, or Italian * Experience with financial systems (ERP, Accounting), online payments, or e-commerce platforms * Experience delivering live technical training or webinars to external users * Familiarity with code-level debugging in languages such as Python, Ruby, or Node.js This role is based in Dublin, Ireland and requires in-office attendance.