Lead User Researcher

Udemy

Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog. About Udemy Udemy is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers. Today, thousands of companies, including Samsung SDS America, On24, Tata Consultancy Services, The World Bank, and Volkswagen, rely on Udemy Business for its enterprise solutions to build agile, future-ready teams. Udemy is headquartered in San Francisco, with hubs across the United States, Australia, India, Ireland, Mexico, and Türkiye. Udemy recently combined with Coursera to create one of the world’s most comprehensive skills development platforms.   ABOUT THIS ROLE As a key member of Udemy's Enterprise design leadership team, you will lead product design across our Enterprise business — spanning both the Coursera and Udemy platforms. Reporting to the Head of Enterprise Design, you'll set design vision and direction for how organizations equip their people with in-demand skills, building and coaching a team of product designers along the way. This is a people-leadership role first: you'll spend most of your time growing designers, shaping team culture, and connecting design work to business outcomes. But you're also expected to be a credible practitioner — able to jump into Figma yourself, prototype with AI tools, and set a concrete design bar when a project needs it, especially for early-stage vision work. WHAT YOU'LL DO * Lead and coach a team of product designers across our Enterprise business, covering the full arc from acquisition and onboarding through admin tooling, learning programs, analytics, billing/retention, and partner-driven growth. * Build strong working relationships with cross-functional partners in product and engineering, acting as a strategic partner who helps shape roadmap and priorities — not just executes against them. * Use business context and user insight to spot opportunities for design-led innovation and connect work across multiple teams. * Coach and develop your team: create opportunities for designers to lead initiatives, give direct and honest feedback, and manage performance with clarity and care. * Shape team culture: build a collaborative, motivated team with a clear sense of purpose tied to our mission. * Plan for the team's growth: recruit, organize, and deploy talent to match business needs, and identify future leaders within the team. * Elevate craft quality by bringing in strong examples from peer teams and the industry, and by giving direct, actionable critique. * Stay hands-on where it counts: personally prototype and visualize concepts — using modern design and AI tools — especially in early vision-setting work, so the team has a concrete bar to build toward. * Translate design initiatives into quantifiable business value, and contribute to your team's success metrics. * Balance business value, quality, and effort across multiple workstreams, keeping a bias toward action while tracking key metrics. WHAT YOU'LL BRING * 8+ years of experience in product design, with 3+ years leading and managing design teams. * Experience designing enterprise or B2B products at scale — admin/back-office tooling, business dashboards, or platforms serving large organizations. * A track record of using AI tools as part of your own design and prototyping process, and of helping your team do the same. * Strong craft fundamentals: you can still open Figma and produce high-quality, detailed design work yourself when a project calls for it. * Demonstrated ability to translate ambiguous, cross-functional problems into a clear design vision and roadmap. * Experience partnering with research to build a deep understanding of enterprise customer needs. * A portfolio that shows both your own design craft and your impact as a design leader — team outcomes, business results, and org-building. ABOUT YOUR SKILLS * Leadership — You lead with humility and clarity, building an environment where designers feel supported, heard, and proud of their work, while modeling strong craft yourself when it matters. * Collaboration — You partner effectively with cross-functional peers, proactively communicating progress, trade-offs, and risk, and represent your team with integrity. * Growth Mindset — You value continuous improvement for yourself, your team, and your processes, and create space for feedback, experimentation, and celebrating progress. * Execution — You translate high-level objectives into a clear roadmap, prioritize effectively, manage complexity, and remove blockers so your team can execute with confidence. * Business Acumen — You connect design investment to business and user value, and use data to demonstrate design's impact on the metrics that matter to your team's area. LOCATION Dublin, Ireland. Udemy offers flexible work arrangements — this is a hybrid role. You'll lead designers based in Dublin and India, and collaborate closely with colleagues based in North America.   Posting Date: 17 July 2026 We anticipate the application window will be open until 31 August 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window. #LI-ST5   WHY WORK HERE? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.  OUR BENEFITS START WITH U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.  Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.   At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!    To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form. Information regarding data privacy is available within the Udemy Careers Privacy Notice.

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Overview  At Okta, we're building a world where anyone can safely use any technology, and we're specifically focused on protecting the future of work. We bring simple and secure access to people and organizations everywhere, promising to not only protect the identities of our customers' workforce and users but to ask, “what more can we make possible?” As a Staff Product Designer for Okta, you’ll work with a globally distributed design team to apply your craft and expertise on a range of products and services. Our culture provides the opportunity to explore the technologies we’re researching and investing in. Some of your work will be functional, practical user experience design, where you will help our design team drive cohesive user experience across Okta’s portfolio of products. Other work will be speculative, generative explorations that you carry out in collaboration and partnership across the organization to flesh out, frame, and help prioritize solutions in an ever-evolving and complex, often ambiguous, problem space.   The Finer Print  You will lead user experience strategy and execution for our Okta Research & Development (ORD) business unit. Specifically, ORD will solve every identity use case at work – for all types of people (employees, business partners, contractors, frontline workers), for all types of resources (SaaS, servers, privileged resources, machines, etc.), for the largest and most secure businesses in the world. As a designer, your focus will be on helping us build a secure, trusted, and unified platform with deep integrations.   In this role, you have the opportunity to: * Lead a holistic, human-centered approach to design. * Guide and oversee the UX strategy alongside cross-functional partners, collaborating to take products from concept to launch and define the long-term strategy for your product area. * Design and facilitate co-creation design workshops with Product Management, Engineering, and Design to define opportunities within our products to solve valuable customer problems. * Craft user-centered artifacts and end-to-end journeys to align teams contributing to Workforce Identity Management around the broader user experience. * Collaborate with other Okta designers to ensure consistency across interface experiences across different user scenarios. * Inspire teams to think bigger and act smaller, instilling an iterative process and fail-forward mentality to design simple and delightful user interfaces for new and existing Okta products. * Advocate, mentor, and educate on the benefits of design thinking to product teams and new designers alike; partnering with UX team members to uphold our principles and standards. * Mentor junior designers and contribute toward team-level and design practice and process improvements. * Work with Design Leadership to define and drive the frameworks, contracts, and standards for others to be able to then build on top of and add value to, ensuring the quality of UX delivery. * Find creative ways to continuously learn from customers and users; collaborating with user researchers to research and synthesize user needs to help conceive, define, test, and evolve solutions for our users across a range of mediums and experiences; Advocate for users and deliver user and customer outcomes in a dynamic work environment. * Help product designers create success metrics to illustrate a clear understanding of how their designs impact customers. * Present work, concepts, and new ideas to cross-functional team members, adjacent teams, and senior leadership; working to distill complex technical problems into clear, conceptual models and simple, elegant solutions. * Keep abreast of competitor products and industry trends, including the practical application of AI in the design process; Perform competitive and comparative analysis to understand existing patterns.   Who We Are Looking For * You have experience leading cross-discipline teams and exemplify leadership. * You are passionate about solving complex problems, crafting and sharing product and design UX principles to help teams deliver cohesive user experiences. * You are great at collaborating, sharing work early and often, and seeking constructive feedback from peers and stakeholders. * You are a pragmatist who actively uses AI tools to improve and accelerate your day-to-day design workflow. * Demonstrated, hands-on experience using AI-powered design tools (e.g., for ideation, asset generation, or prototyping) in your daily design activities. * You have the heart of a teacher and can help mentor and train people. You build and share empathy with people to deeply understand them and their needs. * You are a thought leader, undertaking explorations into new technologies and territories while also delivering practical designs. * You see design as a partner in shaping strategic and operational product and UX outcomes; comfortable owning all stages of design for multiple teams within a given product area. * You bring a systems-thinking lens to the conversation. * You are passionate about supporting teams with a wide variety of experience, backgrounds, and interests. * Your portfolio will show that you've worked on complex and/or technical projects across all aspects of the design process (conceptual design, interaction design, information architecture, and visual design). * You are adept at working in a diverse, globally distributed team and have experience with remote collaboration tools.   Qualifications: * 8+ years of relevant work experience as a Product Designer or UX Designer, with a portfolio showcasing shipped B2B or enterprise products. * Degree in a related field or relevant work experience as a Product Designer or UX Designer. * Proficient in Figma, Sketch, Adobe Creative Suite, and/or similar design tools. * Possesses at least a basic understanding of HTML/CSS/JavaScript. * Can provide a digital portfolio that showcases solid skills across a variety of projects, including work that has been seen and used successfully in actual products. (Portfolio link required when applying.)   P25421_3478572 * #LI_Hybrid   The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Back Market

HI, WE’RE BACK MARKET. We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us? About the role: We are seeking a Senior User Researcher to join our small but high-impact User Research function, at the forefront of ensuring our offering resonates with consumers and is aligned with market trends. You will be responsible for leading research on our Customer Journey Scope, from shaping strategic understanding of our market and customers, to testing new concepts and validating ideas, to embedding research practices within our design teams. Millions of buyers come to Back Market every day looking for a better, more sustainable way to shop for tech. Your insights will be pivotal in shaping every stage of the product development lifecycle — from guiding new product strategy and informing market positioning, to refining designs and optimizing the post-launch experience for our customers. If you're passionate about shaping the future of sustainable technology and delivering exceptional consumer experiences, we want to hear from you. YOUR MISSION (IF YOU ACCEPT IT): 🥇 * Strategic Research: Lead exploratory and strategic research studies to build deep understanding of our customers, their behaviours, motivations and unmet needs, and the broader market landscape. Leverage both qualitative and quantitative data sources to surface compelling narratives that inform product strategy and business direction. * Concept & Idea Testing: Drive research at the innovation and ideation stages, designing and executing studies to evaluate new concepts, features and value propositions early in the development cycle, helping the team move fast with confidence. * Research Execution: Get your hands dirty designing and running high-quality research studies across the full customer journey — from discovery through to post-launch — using the right methodology for the right question. Distill complex findings into clear, actionable insights for stakeholders at all levels. * Designer Coaching & Research Enablement: Play a key role in building research capability across our product teams by coaching designers to plan and run effective usability testing. You'll help them develop the skills, judgment and confidence to integrate user insights into their day-to-day work, fostering a culture of curiosity and user-centricity. YOU ARE IN THE RIGHT PLACE IF: ⭐ * You have 5+ years of experience in User Research or an adjacent field, with a strong track record of leading research across the full product lifecycle — from strategic discovery to usability validation. * You have extensive experience leading qualitative and quantitative research studies end-to-end, using methodologies including qualitative depth interviews, surveys, interviews, diary studies, and statistical analysis. * You have solid experience designing and executing research to inform both product and marketing/strategic decisions - you're comfortable operating at altitude as well as in the detail. * You have experience coaching, upskilling or enabling non-researchers (e.g. designers, PMs) to conduct research — you know how to share the craft without compromising quality. * You have excellent communication skills and empathy, enabling you to effectively advocate for users and make insights land with stakeholders at all levels. * You possess a balance of technical research skills, business acumen, stakeholder management and communication skills. * You are a team player who enjoys bringing others along in the research journey and championing a user-centric mindset across the business. * You thrive in dynamic environments where opportunities are endless and time/resources are constrained. * Experience with consumer research in a marketplace or e-commerce context is a strong plus. * French language skills are a plus WHY SHOULD YOU JOIN US ? ✌🏼 At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2). No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like: - A mission driven work environment where your day to day makes an impact on the planet. Seriously. - Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. - Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.